--- title: "ShipBob Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipBob the right Third Party Logistics (3PL) solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166529/ShipBob/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- ShipBob 3.6 (108) [View alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of ShipBob Ease of use 3.9 Customer Service 3.5 ## Pros and Cons in Reviews VB Valary B ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “We use it to reliably and quickly deliver all our products, from incontinence supplies to wound care products.“ August 20, 2026 Andrew B GMRetail, 11 - 50 employeesUsed the software for: More than 2 years. “ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support.“ July 20, 2026 VB Valary B ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “This analysis helps us identify areas where we can optimize processes, whether to reduce costs or improve delivery times.“ August 20, 2026 Andrew B GMRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money.“ July 20, 2026 Andrew B GMRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments.“ July 20, 2026 vr valerio r CEOSports, 2 - 10 employeesUsed the software for: More than 2 years. “HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs.“ June 6, 2025 BK Bridgette K ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I began using this software to increase speed in order shipping and improve my inventory management.“ October 20, 2025 AB Angela B CEOApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “Just a broken shell of a company that will be chewed up and spit out with the times.“ December 4, 2024 ## Showing most helpful reviews Showing 1-25 of 108 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "Repeated warehouse failures, lost sales and no accountability" October 21, 2026 1.0 I've been a ShipBob customer for over four years, operating across the US, UK and Australia. While the service was generally satisfactory in the earlier years, my experience over the past 12 months has been absolutely appalling. I've experienced one major operational failure after another, including: UK warehouse: A series of wholesale orders took over six weeks to fulfil due to repeated picking and inventory errors. Some stock went missing and only reappeared in my inventory six months later. US warehouses: Changes to warehouse locations and receiving processes caused significant delays, misplaced stock and shipments taking up to two months to be received and stowed. One shipment missed an entire promotional campaign as a result. Account transfer: A relatively simple technical issue with a warehouse receiving order delayed an account transfer by approximately two months, preventing me from launching new products during that period. Birmingham UK warehouse: New and old versions of six of my bestselling products were incorrectly mixed together in storage. It took THREE attempts and several weeks to supposedly resolve the issue, during which I had to stop advertising and selling those products. Further Birmingham errors: After finally relaunching the products, a customer received a completely different product from the one ordered. The inventory records strongly suggest that products are still being stored under incorrect listings, despite the warehouse's repeated attempts to fix them. What makes these experiences particularly frustrating is how often one mistake snowballs into several more. Issues that should take days to resolve drag on for weeks or months, requiring constant follow-ups and escalations. The commercial impact on my small business has been devastating. I've missed important promotional periods, delayed product launches, lost selling opportunities, disappointed wholesale customers and had to stop advertising products because I couldn't trust the inventory accuracy. Despite all of this, I've continued paying substantial storage and fulfilment fees. I've received apologies and promises of improved oversight, but no proactive offer of compensation for the disruption or financial impact. After losing confidence in the service, I requested an early release from my contract. ShipBob acknowledged that several of these incidents fell well below their expected service standards, yet refused to release me without requiring payment of approximately $30,000 in remaining contractual minimums. So I'm effectively locked into paying for a service that has repeatedly failed my business, until November 2027. I understand that mistakes happen in logistics. What I cannot accept is the frequency of these failures, the extraordinary time taken to resolve them, and the lack of meaningful accountability when things go wrong. Some of the individual account managers I've worked with have been genuinely helpful, but unfortunately their efforts cannot compensate for the underlying operational problems. I deeply regret choosing ShipBob as my fulfilment partner. The stress, disruption and financial consequences have been enormous. I would strongly caution any small business considering ShipBob, particularly if you rely on accurate inventory management, timely receiving and dependable fulfilment. My experience has been anything but reliable. Pros The features and interface are good, thorough, and it gives you lots of control over the fulfilment process. Cons When things work, they work ok, but when things go wrong, they REALLY go wrong. I have had HUGE impacts to my small business because of things going wrong - see next section Review Source R Reviewer Manager Used the software for: 3-5 years ### "What we used to do with what felt like five tools, we can now do with one!" August 21, 2026 5.0 ShipBob isn't just a shipping tool for us; it's the Swiss Army Knife of our logistics. From shipping labels to shipment tracking and returns, ShipBob brings everything together on one platform. We use it to reliably and quickly deliver all our products, from incontinence supplies to wound care products. This saves time and hassle, especially with sensitive products. Pros The efficiency gains in our shipping process allow us to improve our customer service by shortening delivery times and providing greater transparency throughout the entire shipping process. Furthermore, we use ShipBob's analytics tools to review our shipping data. This analysis helps us identify areas where we can optimize processes, whether to reduce costs or improve delivery times. Cons The options for visual customization could be more varied. Additionally, a way to control email sending would be desirable. However, I don't see any other disadvantages. Review Source Charlotte K. President Used the software for: 1-3 years ### "Fast and accurate 3PL" July 30, 2026 5.0 I'd recommend ShipBob to any business that isn't interested in or capable of managing its own fulfillment. Pros We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas. They were ridiculously fast and accurate with shipping. Cons Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. Review Source Verified Reviewer GM Used the software for: 3-5 years ### "Ok Tech, terrible fulfilment and support processes" July 21, 2026 1.0 ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support. The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments. However, fulfilment software is only valuable when the physical warehouse operations are reliable. We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution. Too often, the response has focused on standard timelines rather than the commercial impact on our business. ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur. Pros ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. Order tracking, inventory visibility, and shipping label management are generally straightforward. The platform has the potential to be a strong solution for growing international businesses. Cons The biggest issue has been inconsistent operational execution. We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error. Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers. Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication. Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Overall Thoughts About ShipBob Experience" September 19, 2019 5.0 I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps. Pros User friendly software. Customer support is reliable & transparent. Cons Sometimes the response is slow with loading pages. Review Source R Reviewer Product Manager Used the software for: 1-3 years ### "Great platform for those starting with fulfillment" August 28, 2019 5.0 Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center. Pros The dashboard is easy to use. Customer service is great and answers all of my questions quickly. Cons Order and product pages load slowly. I've had issues with posters getting damaged in shipping. Review Source RR R R. Co-founder Used the software for: Less than 1 year ### "DO NOT USE!! SURPRISE "FEES" EVERYWHERE! Run away while you can..." July 6, 2020 1.0 TERRIBLE. HIDDEN FEES! Do your diligence - ask any founder that is using (or more likely had used) this service. They have no public phone number to contact. They charge you fees without notifications. They want you to mess up small things so they make money on fees. I feel like they all used to work at a rental car agency, they're so good at getting you to pay for things that you did not think were in the plan. Pros All the surprise fees! If you loved being charged for things without them reminding you or making an effort to really notify you, then boy is this the service for you! I also love how they sneakily word things in their SLAs. For example, lets say you want them to process inventory. You think they have to do it in 5 days, right, since thats what they said. FALSE! They get to do it whenever they please since the wording in the SLA says "5 business days once the WRO moved to "Arrived" status." Want to guess who gets to decide its "arrived" in status (even though it could have physically arrived much sooner). Thats right, ShipBob! My story: we got set up with ShipBob. We didnt do a full implementation, since our inventory was arriving over the next month or two. We send over the first bit of inventory, and I was happy. Then, a month later, I notice they were charging me $50 a day for not having the right label on it. Is it somewhere in their long list of requests from you? Yes. Did they make a real effort to notify me? ABSOLUTELY NOT! This is a "hidden" fees business parading as a 3PL. Hey ShipBob in case you're reading this (unlikely given how much you care about customers)- you likely know exactly who I am based on this review. You're already doing many things on the last day of the SLA (based on your tricky definitions that likely would confuse many) so I know you cant do any worse! I'm switching anyway and trying to help other founders avoid you. Cons This is a "hidden" fees business parading as a 3PL. If you are in doubt - please try to get in touch with their customer service. THERE IS NO PUBLIC PHONE NUMBER. I guess that should have been red flag #1. They'll eventually give you one if you ask. FUN ACTIVITY: Try calling that number. In my experience they dont pick up when you need them. I saw they were going to send out a few wrong packages so I called them DURING BUSINESS HOURS. Voicemail - ok cool I thought they'll get to it soon. False. I literally left a message saying that they were sending out the wrong packages, and that they need to stop them. I get a call back sometime in the middle of the next day. Review Source Verified Reviewer CEO Used the software for: Less than 1 year ### "Worst 3PL we have ever used" July 13, 2022 1.0 Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL. Pros \- Nice API - Sandbox Environment - Nice dashboard Cons \- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves. Review Source R Reviewer Director Used the software for: 3-5 years ### "Multiple issues with packing standards resulting in damage" June 12, 2024 2.0 Overall service has clearly declined over time. Pros Their pickup services are quick with ecommerce integrations. Cons They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for. Review Source Valerio R. CEO Used the software for: 3-5 years ### "horrible service" June 9, 2025 1.0 HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs. Just google their reviews. Pros how they worked 6 years ago. at the beginning it was alright, they were doing fine despite the platform has always been terrible Cons everything that happened in the past years. EXPENSIVE SHIPPING CONTINUOSLY CHANGING WAREHOUSES WORST CUSTOMER SERVICE EVER EXPENSIVE MISTAKES EVERYWHERE Review Source bridgette K. owner Used the software for: Less than 1 year ### "Great Software for my small business. " October 27, 2025 5.0 Pros This software did not have much of a learning curve. I began using this software to increase speed in order shipping and improve my inventory management. I found this software was perfect for those issues. The value for money is great as compared to others I have used. I did not experience any bugs or issues. The customer support was great and attentive. Cons At this time, I cannot think of anything negative in regards to ShipBob. The software was beneficial to my small business and getting orders processed and delivered. Review Source GB Gilbert B. Customer Manager Used the software for: 3-5 years ### "My fast hand experience with ShipBob." April 1, 2025 5.0 The product is an amazing tool for distribution management. It has ensured amazing custom unboxing experiences. Pros Effectiveness of the software in inventory planning and brilliant integration with other platforms. Cons I cannot think of any dislike. The software has served us without flaws. Review Source R Reviewer Partner Used the software for: Less than 1 year ### "Not reliable; poor customer service; relatively expensive" November 19, 2020 2.0 Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down. This has hurt our reputation with our customers. I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant. The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee). Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault). Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support. Pros The user interface - it's clean and simple. Linking to Shopify or Woocommerce is straightforward. Cons Some functionality seems to be incomplete and they seem to be experiencing growing pains. Their tutorials and other support information seem to often be out of date. For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point. More recently trying to link WRO to correct receiving problem produces a systems error. Review Source R Reviewer Dir Business Development Used the software for: 1-3 years ### "A simply platform that allows you to focus on your core business-all with an amazing support team!" March 24, 2020 5.0 I oversee business development efforts for Natural Cycles and recently was tasked with taking over our US logistics. When I first took this over everything seemed like a foreign language but \[SENSITIVE CONTENT HIDDEN\] (Shipbob support team) reassured me he would be able to help me every step of the way! He has been incredibly prompt with his support and has taken several calls with me to personally walk me through features on the platform. He never has seemed frustrated (and with all my questions, I do not know how this was possible!). I just wanted to call the support team's superior service and recognize how simple the software is to use. The features are so straightforward. Pros The software was easy to integrate with our core systems. The order tracking is clear and concise. The analytics tool allows you to easily sort through the data and sku performance allowing you to focus on inventory tracking with ease! Submitting WROs have never been more clear and inventory management across all warehouses is seamless. Cons I truly have no complaints. The software and the support team are amazing! Review Source R Reviewer ceo Used the software for: Less than 1 year ### "Late Shipment !!! Do not use it you are using EBAY " May 5, 2020 2.0 Not suitable for Ebay users i will search for other company Pros it takes more than 24 hours in 90% of the orders to have just the label created ... This cause to my eBay accounts late shipment and item not shipped and tracking number on time... in the end you loose your selling performance ... as a results minimize your future sales is unacceptable that the shipping label is not created automatically as the size and the weight of the item is already given ... Also is not work for color variation... if you have the same item in different colors you need to pay for every color a monthly fee for extra SKU .... for example 1 t Shirt with variation of 20 colors need 100$ per month on paying SKU Fee... also the customer support does not conatct me after requesting 2 times a call .. till today nothing ... Cons practical software easy to use but useless as the service is very slow Review Source VR Verified Reviewer Owner Used the software for: 3-5 years ### "Bad Service, Can't count & Non-Transparent Pricing - "AVOID"" March 14, 2019 1.0 Avoid at all cost. They are terrible and basically hold your product hostage. I have been attempting to leave, as they have become almost useless and they are making my company look bad. Your shipping facility is a representation of your company and I promise this isn't a company you want representing your company. Pros It kinda connects to Woocommmerce, but it doesn't bring it over automatically. Cons \- They regularly over ship products. I had one customer receive 65 more pieces than was order. - B2B takes 5 days to ship. - Pricing isn't straight forward. They seem to take a percentage of what they think the sale is. - Customer service is low level at best. It is basically impossible to talk to someone. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Shipbob is so easy to use" November 14, 2019 5.0 Shipbob user interface is great. Their connection with our Shopify store is seamless. Their customer service is fantastic. My only complaint is there is not a reasonably affordable way to dispose of expired products. The best option at this time is to pick up the product in person. Pros Shipbob has a great interface and is easy to navigate. Cons No issues with the software. Just one small annoyance is the table layout (inventory > products for example) column width can not be adjusted. If several products have a similar long name with just a difference at the end of the title, it will go outside the column width and can only be differentiated by mousing over the title. Review Source R Reviewer Chapter Manager Used the software for: Less than 1 year ### "CHAARG ShipBob Review" November 25, 2019 5.0 Overall our experience with ShipBob has been great, and we're glad we're using them! Pros It has helped us in taking shipping out of house, which has saved us a lot of time. We don't have to worry about shipping out the orders we use ShipBob for, which has actually helped our customer service since in-house we could not fulfill orders at the same speed. Customer Service for ShipBob is really quick, responsive, and helpful! Cons We had some hiccups with our orders where the shipping was being sent out in non-approved packaging and things were being shipped as just poly mailers for our products that weren't fulfilled through ShipBob. These things were quickly resolved though through chatting with customer service. Review Source R Reviewer Founder Used the software for: 1-3 years ### "Great inventory management" May 27, 2019 5.0 Pros ShipBob is the best way to manage inventory and get it to your customers quickly. The software is simple. I can manage my entire business from an app. It’s really simple to load inventory. They keep you updated at every step of the process. If you have any issues the customer support is fantastic. Highly recommend. Cons Nothing. It’s really intuitive and have never had a glitch. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Gave Me My Time Back" October 14, 2019 5.0 Pros It helped me offload one of the most time consuming tasks; order fulfillment. Shipbob has also helped me track metrics from a birds-eye view that enables me to make higher level decisions as an owner/operator without having to go in, aggregate the data, and then step back to see where the issues were. Cons Sometimes if I need support I will submit a ticket and I get 3-4 responses from their team. Its a lot of support which is great, but sometimes it can be hard to get eveyone on the same page about the issue, so I guess you could say there is almost too much support. Review Source VR Verified Reviewer Founder Used the software for: Less than 1 year ### "ShipBob has been an instrumental partner in scaling our business regarding operations and logistics" March 27, 2018 4.0 Pros Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis. Cons Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify. Review Source R Reviewer Fulfillment Manager Used the software for: Less than 1 year ### "ShipBob's customer service and responsiveness has made working with a 3PL a great experience!" January 25, 2018 5.0 Pros I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page! Cons I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one. Review Source R Reviewer Director of Marketing Used the software for: 1-3 years ### "Our logistics and fulfillment is covered" January 27, 2020 5.0 Pros With ShipBob our logistics and fulfillment is completely covered. Our team finds the dashboard easy to use and it allows us to focus more energy on marketing and advertising to help us scale the business. Cons Honestly, nothing. They do what they are supposed to, and they do it well. Review Source R Reviewer Director, Driver Programs Used the software for: Less than 1 year ### "It's an upgrade but far from perfect" February 18, 2020 4.0 Not pleased with the customer support. Typically email responses from support are not direct or helpful. The customer services reps have not been helpful in explaining the various features of the software. I'd really like a full tutorial of the software to understand how I can maximize its utilization. Pros It has a user friendly interface. Gives clear status of when goods are delivered and when there has been an issue. Like the multiple ways we can add orders (manually, through Shopify, etc.) Cons Inventory counts have been off in the inventory tab. One day we had 40 items remaining and then got an update that there was a "spot check" and we had 0. We are not a high volume operation and we were caught off guard. There are also issues with syncing to Shopify. Not always Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Easy to use and great pricing!" October 9, 2019 5.0 I am getting my product out on time and with low cost. Who could ask for more? Love it! Pros As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business. Cons It could be prettier. I would like more colors on the pages. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.