--- title: "ShipBob Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipBob the right Order Fulfillment solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166529/ShipBob/reviews/" page_type: "reviews" language: "en" --- ShipBob 3.6 (107) [View alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ShipBob Ease of use 3.9 Customer Service 3.6 ## Pros and Cons in Reviews BK Bridgette K ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I began using this software to increase speed in order shipping and improve my inventory management.“ October 20, 2025 Andrew B GMRetail, 11 - 50 employeesUsed the software for: More than 2 years. “ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support.“ July 20, 2026 Andrew B GMRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments.“ July 20, 2026 Andrew B GMRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money.“ July 20, 2026 AJ Abby J ConsultantAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “ShipBob has the best deals and is able to help you accurately keep track of your inventory.“ November 24, 2024 vr valerio r CEOSports, 2 - 10 employeesUsed the software for: More than 2 years. “HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs.“ June 6, 2025 GB Gideon B Customer ManagerMedia Production, 51 - 200 employeesUsed the software for: More than 2 years. “Effectiveness of the software in inventory planning and brilliant integration with other platforms.“ March 31, 2025 AB Angela B CEOApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “Just a broken shell of a company that will be chewed up and spit out with the times.“ December 4, 2024 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlotte K. President Business Supplies and Equipment Used the software for: 1-2 years ### "Fast and accurate 3PL" July 27, 2026 5.0 I'd recommend ShipBob to any business that isn't interested in or capable of managing its own fulfillment. Pros We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas. They were ridiculously fast and accurate with shipping. Cons Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. Switched from [ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Cost and quality were both the biggest factors in our switch. Review Source JD Jazmen D. Owner Consumer Goods Used the software for: 1-2 years ### "Overall Thoughts About ShipBob Experience" September 18, 2019 5.0 I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps. Pros User friendly software. Customer support is reliable & transparent. Cons Sometimes the response is slow with loading pages. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Growth of business could no longer be managed under this software. I also needed my shipping processed more streamlined and ShipBob has provided that for me. Review Source Response from ShipBob September 19, 2019 Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success! VR Verified Reviewer GM Retail Used the software for: 2+ years ### "Ok Tech, terrible fulfilment and support processes" July 20, 2026 1.0 ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support. The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments. However, fulfilment software is only valuable when the physical warehouse operations are reliable. We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution. Too often, the response has focused on standard timelines rather than the commercial impact on our business. ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur. Pros ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. Order tracking, inventory visibility, and shipping label management are generally straightforward. The platform has the potential to be a strong solution for growing international businesses. Cons The biggest issue has been inconsistent operational execution. We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error. Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers. Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication. Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money. Review Source LT Louisa T. Product Manager E-Learning Used the software for: 1-2 years ### "Great platform for those starting with fulfillment" August 26, 2019 5.0 Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center. Pros The dashboard is easy to use. Customer service is great and answers all of my questions quickly. Cons Order and product pages load slowly. I've had issues with posters getting damaged in shipping. Alternatives considered [ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Reason for choosing ShipBob They were willing to work with companies with lower monthly ship rates and didn't have any complicated packaging requirements when shipping items to them. Review Source VB Valary B. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "What we used to do with what felt like five tools, we can now do with one!" August 20, 2026 5.0 ShipBob isn't just a shipping tool for us; it's the Swiss Army Knife of our logistics. From shipping labels to shipment tracking and returns, ShipBob brings everything together on one platform. We use it to reliably and quickly deliver all our products, from incontinence supplies to wound care products. This saves time and hassle, especially with sensitive products. Pros The efficiency gains in our shipping process allow us to improve our customer service by shortening delivery times and providing greater transparency throughout the entire shipping process. Furthermore, we use ShipBob's analytics tools to review our shipping data. This analysis helps us identify areas where we can optimize processes, whether to reduce costs or improve delivery times. Cons The options for visual customization could be more varied. Additionally, a way to control email sending would be desirable. However, I don't see any other disadvantages. Review Source RM Ryan M. Co-founder Consumer Goods Used the software for: 6-12 months ### "DO NOT USE!! SURPRISE "FEES" EVERYWHERE! Run away while you can..." June 26, 2020 1.0 TERRIBLE. HIDDEN FEES! Do your diligence - ask any founder that is using (or more likely had used) this service. They have no public phone number to contact. They charge you fees without notifications. They want you to mess up small things so they make money on fees. I feel like they all used to work at a rental car agency, they're so good at getting you to pay for things that you did not think were in the plan. Pros All the surprise fees! If you loved being charged for things without them reminding you or making an effort to really notify you, then boy is this the service for you! I also love how they sneakily word things in their SLAs. For example, lets say you want them to process inventory. You think they have to do it in 5 days, right, since thats what they said. FALSE! They get to do it whenever they please since the wording in the SLA says "5 business days once the WRO moved to "Arrived" status." Want to guess who gets to decide its "arrived" in status (even though it could have physically arrived much sooner). Thats right, ShipBob! My story: we got set up with ShipBob. We didnt do a full implementation, since our inventory was arriving over the next month or two. We send over the first bit of inventory, and I was happy. Then, a month later, I notice they were charging me $50 a day for not having the right label on it. Is it somewhere in their long list of requests from you? Yes. Did they make a real effort to notify me? ABSOLUTELY NOT! This is a "hidden" fees business parading as a 3PL. Hey ShipBob in case you're reading this (unlikely given how much you care about customers)- you likely know exactly who I am based on this review. You're already doing many things on the last day of the SLA (based on your tricky definitions that likely would confuse many) so I know you cant do any worse! I'm switching anyway and trying to help other founders avoid you. Cons This is a "hidden" fees business parading as a 3PL. If you are in doubt - please try to get in touch with their customer service. THERE IS NO PUBLIC PHONE NUMBER. I guess that should have been red flag #1. They'll eventually give you one if you ask. FUN ACTIVITY: Try calling that number. In my experience they dont pick up when you need them. I saw they were going to send out a few wrong packages so I called them DURING BUSINESS HOURS. Voicemail - ok cool I thought they'll get to it soon. False. I literally left a message saying that they were sending out the wrong packages, and that they need to stop them. I get a call back sometime in the middle of the next day. Alternatives considered [ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Reason for choosing ShipBob Because I am an idiot, and their sales pitch fails to paint a picture of the reality. RUN AWAY FROM SHIPBOB. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 6-12 months ### "Worst 3PL we have ever used" July 12, 2022 1.0 Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL. Pros \- Nice API - Sandbox Environment - Nice dashboard Cons \- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves. Alternatives considered [ShipHero](https://www.capterra.com/p/166930/ShipHero/) Reason for choosing ShipBob \- We didn't we choose the first company we spoke to. Review Source Response from ShipBob July 20, 2022 Hi there, We are so sorry to read about your experience. We would like to investigate what happened, as we take this very seriously and want to make sure our users are listened to. Could you please send me an email with your contact info so we can look into this? Thank you. RD Rom D. Director Consumer Goods Used the software for: 2+ years ### "Multiple issues with packing standards resulting in damage" June 11, 2024 2.0 Overall service has clearly declined over time. Pros Their pickup services are quick with ecommerce integrations. Cons They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for. Switched from [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Extensiv Integration Manager](https://www.capterra.com/p/180226/CartRover/) Too expensive. The issues they created was jeopardizing my business operations and they would to show signs of a plan to improve. Review Source vR valerio R. CEO Sports Used the software for: 2+ years ### "horrible service" June 6, 2025 1.0 HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs. Just google their reviews. Pros how they worked 6 years ago. at the beginning it was alright, they were doing fine despite the platform has always been terrible Cons everything that happened in the past years. EXPENSIVE SHIPPING CONTINUOSLY CHANGING WAREHOUSES WORST CUSTOMER SERVICE EVER EXPENSIVE MISTAKES EVERYWHERE Review Source Response from ShipBob June 10, 2025 We're so sorry to hear this. Someone from our support leadership team will be reaching out ASAP. BK Bridgette K. owner Retail Used the software for: 6-12 months ### "Great Software for my small business. " October 20, 2025 5.0 Pros This software did not have much of a learning curve. I began using this software to increase speed in order shipping and improve my inventory management. I found this software was perfect for those issues. The value for money is great as compared to others I have used. I did not experience any bugs or issues. The customer support was great and attentive. Cons At this time, I cannot think of anything negative in regards to ShipBob. The software was beneficial to my small business and getting orders processed and delivered. Review Source GB Gideon B. Customer Manager Media Production Used the software for: 2+ years ### "My fast hand experience with ShipBob." March 31, 2025 5.0 The product is an amazing tool for distribution management. It has ensured amazing custom unboxing experiences. Pros Effectiveness of the software in inventory planning and brilliant integration with other platforms. Cons I cannot think of any dislike. The software has served us without flaws. Review Source RK Rachel K. CEO Consumer Goods Used the software for: 6-12 months ### "If I could give 0 stars, I would" May 15, 2020 1.0 If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience... They lied about their rates and technological capabilities. They fought with us when we brought issues to their attention. Their failures resulted in hours and hours and hours of our time being devoted to something we thought we were outsourcing. Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options. We had significant issues with ShipBob since we very first began working with them, and every time one issue was solved, another occurred. Below are the issues we encountered, and based on other reviews and of their own admission, I know we are not the only company to face issues like these. Pros \-The Dashboard is nicely designed and easy to navigate Cons \- They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping. - They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant. - They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses. - For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again. Review Source ER Erson R. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Grew too fast for its own good" June 28, 2019 1.0 Customer service is very slow to respond and don’t listen. If they lose a package they don’t own up to it and blame the carrier, meanwhile the carrier says they never received it. Shipbob won’t own up to it. Pros Saves me time with product fulfillment. Cons Terrible and slow customer service. Shipbob regularly loses packages. I’ve lost thousands of dollars of packages in just 3 weeks. I now have to insure each package assuming it’ll be lost Review Source Response from ShipBob July 8, 2019 Hi Erson, You have been a valued customer of ours for quite some time now and we really regret your "Cons" in your experience. While we are really happy to hear that working with us has saved you time with product fulfillment, we won't settle until we're viewed as a 5-star by all of our customers. Our team can help with any questions regarding insurance and different carrier options and we are looking closely into your recent carrier claims to see how we can provide a smoother experience for you in those situations. Once again, we appreciate your insight and thank you for trusting us with your fulfillment. Reach out to us (support@shipbob.com) anytime. JL Jayce L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Made a Loss Using Shipbob " February 21, 2024 2.0 There was no effort made to make up for inflated fulfilment costs for our first batch of orders. Was planning large order volumes to be stored processed through Shipbob but not anymore. Pros The warehouse \[sensitive content hidden\] was fantastic to deal with. Cons The pricing is completely off for our products. Having shipped our products ourselves for the past 12 months, when we get charged by Shipbob 4x the rate we were achieving, this will be the first and last time we use shipbob for our e-commerce business. Review Source PC Paul C. Owner Consumer Goods Used the software for: 1-2 years ### "Avoid" May 29, 2020 1.0 Horrible. First, it takes a very long time to get in touch with someone and work through even simple problems. If you have any kind of issue, expect it to take two weeks at least to resolve. Second, the warehouses are geared to overcharge you. I did not want to think that was true, but it has proved to be very true. From day one they tried to cheat me. They overcharged for delivering a tiny custom box by stating that it weighed much more than it did. It took literally a month for them to do anything about it -- a month of my time wasted with emails, phone calls, producing documents that showed the actual weight of the item. Then they over-bill for storage -- every warehouse bills a different amount for the same items. When I was freighting my boxes back to our location in Seattle, Moreno Valley charged me $400 to put a few boxes on a pallet. The average employee there is paid $13 an hour. So they are claiming that stacking a few boxes on a pallet took 30 hours. I know the size and weight of my boxes. It will take me half an hour. Goodbye Shipbob. Do not be fooled by a slick looking interface. Avoid this company. Pros It is only as good as the people inputting the data. Every warehouse location operates differently, so you will see wild inconsistencies, incomprehensible descriptions, and just flat out wrong information. Cons Not only is there a learning curve, but there is a need to constantly check what they have done. Over billing, incorrect completion. Warehouses are trying to make money off you. Check the weight of the products they report. Check the size of the products. Are they storing it on a pallet when it could fit on a shelf? The software cannot protect you from what the warehouse managers are doing. Review Source KH Khalid H. Founder Consumer Goods Used the software for: 6-12 months ### "Avoid ShipBob - inflated reporting and hidden exorbitant fees" November 16, 2020 1.0 Pros User friendly interface is the only pro I would give ShipBob credit for. Cons Avoid ShipBob at all costs. There are better, faster, more transparent, and more affordable 3PL companies out there. With me, Shipbob never made a single delivery on schedule this past year. I can understand that given the state of delays with this pandemic, but what I can't excuse is this: Shipbob was routinely over-reporting the amount of storage space required to warehouse my inventory, in order to charge me higher for storage costs. When I cleared out my inventory to use another 3PL service, I decided to dispose of the inventory, and they charged me more on disposal than it would have cost me to ship my inventory internationally. Seriously deceptive stuff. Claiming my inventory occupies way more space that is remotely believable - this is how they inflate their profits. Deceptive and unethical. Avoid at all costs. Review Source TW Tracey W. Founder, CEO Retail Used the software for: 6-12 months ### "Takes the hassle out of pick, pack, and ship so I can focus on marketing" June 1, 2019 5.0 Pros The ShipBob software is incredibly easy to use. It integrates directly with my ecommerce platform (BigCommerce), and once an order comes in – it gets shipped out almost always that same day (if its bought a little later in the day, then it will go out in the morning). I can pull reports out to analyze my overall shipping costs and spend, and decide how best to allocate my inventory throughout the warehouses. The noissue partnership is great as well, and now I have 2 stickers from them going in with each order! Cons I don't have any complaints. I needed a good 3PL software that got my goods out ASAP and picked, packed and shipped them like I would or better. These folks do that. Review Source Response from ShipBob July 8, 2019 This is exactly what we strive to be, a partner that allows you to focus on growth! FG Fernanda G. Director of Supply Chain Food & Beverages Used the software for: 6-12 months ### "Great Fulfillment Partner" January 15, 2020 5.0 Pros We’ve been working with Shipbob for a year now and have been very happy with their service. The integration with Shopify and Amazon is straightforward. Their analytics software allows us to have all the data we need to do inventory planning in an efficient way. Their technology let's us ship from multiple of their FCs which has allowed us to reduce costs and damages while not increasing operational complexity. Cons Before it was more challenging to understand historical inventory movements, but the new analytics software has fixed this by providing full visibility on daily inventory movements. Their software is always in continuous improvement. Review Source CV Christopher V. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Optimally Review" March 23, 2020 5.0 We have found that Shipbob takes an exceptionally long time to check in new inventory. This causes a nightmare in the supply chain and with angry customers. Pros Ease of use and automation. I also like the multiple shipping locations. Cons The long time it takes to load between screens. Reason for choosing ShipBob More flexible shipping options. Review Source NP Nikolai P. Cofounder Apparel & Fashion Used the software for: 1-2 years ### "Simple, fast, great price" October 4, 2019 5.0 Great service, great cost, easy to use, nothing to worry about. Pros The software is easy to set up, use and it’s compatible with Shopify. Tracking is made easy as is sending inventory. Cons Sometimes it is slower to load but this is not a big deal at all. Reason for choosing ShipBob I just got lucky on the first try. Shipbob had the software I needed to put everything in one place and make analytics easy. Review Source VR Verified Reviewer Founder Sporting Goods Used the software for: 1-2 years ### "Growing pains" April 4, 2019 2.0 Poor. Look elsewhere. Pros Software is intuitive and integration with Shopify is easy Cons Totally inconsistent pricing, lots of errors (my customers have received batteries, hammocks, etc. instead of our own products) and disjointed customer service that doesn't really do anything. We will be switching to a new 3PL after this selling season Review Source amM anne marie M. CEO Entertainment Used the software for: 1-2 years ### "Expediancy" November 4, 2019 5.0 I like that when my customers order I can be sure the product is delivered in a timely way without any damage. Pros User friendly - efficient - reliable - on time Cons There is no down side to this software in my experience Reason for choosing ShipBob It was highly recommended by \[SENSITIVE CONTENT HIDDEN\] who set up my website and account Review Source CG Christina G. Director of Operations Cosmetics Used the software for: 6-12 months ### "Easy to use" October 25, 2019 5.0 We are filling the need to handle smaller fulfillment orders from our website and everything has been great. Pros This software is very easy to use. You can sift your way through without even really knowing what you're doing. Cons I really like this software but I would love it even more if there were more reporting options. This is a great tool to utilize to help analyze our business/customers that are ordering. Review Source KS Kat S. Owner Retail Used the software for: 6-12 months ### "Easy to use and great pricing!" October 3, 2019 5.0 I am getting my product out on time and with low cost. Who could ask for more? Love it! Pros As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business. Cons It could be prettier. I would like more colors on the pages. Review Source BP Bryan P. CEO Consumer Goods Used the software for: 1-2 years ### "easy to use and seamless " February 6, 2020 5.0 Pros I like being able to see each and every order on the dashboard. Cons Sometimes the pricing can be all over the place, so it can be hard to predict. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.