--- title: "ShipBob Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShipBob Software - reviews, pricing plans, popular comparisons to other Order Fulfillment products and more." source_url: "https://www.capterra.com/p/166529/ShipBob/" page_type: "product" language: "en" --- # ShipBob Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipBob ## What is ShipBob? ShipBob is an ecommerce fulfillment solution that helps businesses scale operations, offer 2-day shipping, and manage inventory across multiple sales channels. It provides a full-stack platform with order and inventory management, reporting, and analytics. Businesses can use ShipBob's network of 50 global fulfillment centers to strategically place inventory, automate replenishment, and reduce shipping costs and transit times. The platform offers top tier picking, packing, shipping, and returns management, allowing businesses to focus on growth. ShipBob's customizable unboxing and 2-day shipping across the continental US enhance customer experience and drive revenue. It also supports B2B fulfillment with automated EDI integration for seamless wholesale and retail orders. With a developer-friendly API and 50+ pre-built integrations, businesses can connect ecommerce platforms and tools into a centralized system, efficiently managing their supply chain from a single platform. ## What is ShipBob used for? [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Shipping](https://www.capterra.com/shipping-software/) Top alternative Featured Overall rating Based on 106 user reviews Reviews sentiment Positive 67% Neutral 3% Negative 30% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipBob?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.shipbob.com/&name=ShipBob) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipBob 3.6 (106) VS. [4.2 (1,128)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (106) Ease Of Use 4.1 (1,123) Value For Money 3.4 (98) Value For Money 4.1 (885) Customer Service 3.6 (104) Customer Service 4.3 (1,053) ## ShipBob alternatives [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (2,062)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (49)](https://www.capterra.com/p/161551/Propago/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Easyship](https://www.capterra.com/p/170399/Easyship/) [4.4 (284)](https://www.capterra.com/p/170399/Easyship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/) ## FAQs about ShipBob Overview ### Which roles and teams benefit most from ShipBob? ShipBob is most used by founders, CEOs, owners, and other executive leaders who need scalable order fulfillment without building in-house logistics. Operations and fulfillment teams rely on it to manage inventory, shipping, and warehouse workflows, while customer experience leaders use it to improve delivery reliability, tracking visibility, and post-purchase support. Answer based on 103 reviews Overview ### What company size and industries is ShipBob built for? ShipBob is built primarily for small ecommerce businesses, with 99% of reviewers from small businesses, serving DTC and B2B sellers. It is used most in Consumer Goods at 24%, followed by Retail at 15% and Health, Wellness and Fitness at 12%, with limited midsize business adoption at 1%. Answer based on 104 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of ShipBob? ShipBob includes core 3PL management features such as order fulfillment, order tracking, shipping management, and multi-location warehouse management. Reviewers also highlight inventory management with reorder notifications and inventory views by fulfillment center, plus differentiators like eCommerce integrations with Shopify, Amazon, and WooCommerce, and a dashboard with real-time reporting. Answer based on 59 reviews Integrations ### Which third-party tools and platforms does ShipBob integrate with? ShipBob integrates with Shopify and Squarespace, which reviewers mention most often, and supports over 70 integrations overall. Official catalog examples include Adobe Commerce, AfterShip, BigCommerce, Avalara, Brightpearl, and FedEx Ship Manager, covering ecommerce storefronts, shipping, tax, and order management tools. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does ShipBob offer? ShipBob provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos allow self-paced learning and review. Answer based on 3 reviews Getting Started and Support ### What customer support options does ShipBob offer, and how do users rate the experience? ShipBob offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, responsive, and helpful during onboarding and issue resolution, but others report slower replies, weak escalation, inconsistent follow-through, and unhelpful responses when problems become urgent or complex. Answer based on 59 reviews Features and Usability ### How reliable is ShipBob for shipping orders? ShipBob handles day-to-day shipping well for many ecommerce brands, especially teams outsourcing fulfillment for the first time. Merchants like the multi-warehouse visibility, Shopify integration, and faster outbound operations, but some report wrong items, delayed tracking, packaging problems, and shipping rates or charges that need closer review. Answer based on 34 reviews Features and Usability ### How well does ShipBob handle order processing? ShipBob automates order processing effectively for many online stores, especially Shopify, WooCommerce, and BigCommerce sellers. Teams value the easy setup, automatic order import, and reduced hands-on packing, but mixed feedback points to delayed processing, incomplete orders, slow returns, and limited escalation options when fulfillment problems affect customers. Answer based on 34 reviews Features and Usability ### How good is ShipBob for inventory management? ShipBob gives merchants useful inventory visibility across fulfillment centers, channels, bundles, and stock levels. Small business teams and growing ecommerce brands like the planning tools, reorder alerts, and dashboard reporting, but some users report sync issues, slow receiving, confusing workflows, and occasional inventory inaccuracies that require manual checking. Answer based on 32 reviews ## Features AI summary Based on 1,258 Order Fulfillment reviews Capterra data shows that buyers of order fulfillment software rank the following features as their top priorities: - **Order Management** (**60%** of reviewers rated this feature as critical) - **Inventory Management** (**62%**) - **Order Tracking** (**53%**) ShipBob supports all three features reviewers rate most highly: **Order Management**, **Inventory Management**, and **Order Tracking**. Together, these capabilities help businesses process orders accurately, keep stock levels up to date, and monitor shipments from dispatch to delivery, allowing teams to improve fulfillment accuracy and provide customers with better visibility into every order. Order Management 2.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Inventory Management 3.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Shipping Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Label Printing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Order Fulfillment 3.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products Billing & Invoicing 3.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers ShipBob 73 features ### All Features - 3PL Management: Outsource and manage third party logistics - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Air Shipping: Ship packages/goods by aircraft - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Lading: Documents issued by a carrier to acknowledge receipt of cargo for shipment - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Claims Management: Process of submitting and following up on claims with insurance companies - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Container Shipping: Shipping products/goods in containers - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - For eCommerce: Intended to be used by online stores - Forecasting: Form predictions based on past and present data/trends - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Ocean Shipping: Transportation of goods/products over long distances using ship - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shipping Services Integration: Integrates with shipping services - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.7 (106) 3.7 Based on 106 reviews ## Pricing Value for money 3.4 (98) [View pricing plan details](https://www.capterra.com/p/166529/ShipBob/pricing/) Custom Contact Quote Available It includes: - Implementation - Receiving inventory - Warehousing products - Picking, packing, and shipping ShipBob WMS Contact Quote Available It includes: - Virtual or in-person implementation Value for money 3.4 (98) 3.4 Based on 98 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (104) 3.6 Based on 104 reviews ## User reviews Overall rating 3.6 Based on 106 reviews Filter by rating 5(50) 4(21) 3(3) 2(10) 1(22) Mentioned topic Sorted by most recent Charlotte K. President Business Supplies and Equipment ### "Fast and accurate 3PL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 I'd recommend ShipBob to any business that isn't interested in or capable of managing its own fulfillment. Pros We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas. They were ridiculously fast and accurate with shipping. Cons Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. Switched from [ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Cost and quality were both the biggest factors in our switch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User GM Retail ### "Ok Tech, terrible fulfilment and support processes" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 20, 2026 ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support. The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments. However, fulfilment software is only valuable when the physical warehouse operations are reliable. We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution. Too often, the response has focused on standard timelines rather than the commercial impact on our business. ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur. Pros ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. Order tracking, inventory visibility, and shipping label management are generally straightforward. The platform has the potential to be a strong solution for growing international businesses. Cons The biggest issue has been inconsistent operational execution. We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error. Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers. Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication. Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bridgette K. owner Retail ### "Great Software for my small business. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 20, 2025 Pros This software did not have much of a learning curve. I began using this software to increase speed in order shipping and improve my inventory management. I found this software was perfect for those issues. The value for money is great as compared to others I have used. I did not experience any bugs or issues. The customer support was great and attentive. Cons At this time, I cannot think of anything negative in regards to ShipBob. The software was beneficial to my small business and getting orders processed and delivered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VR valerio R. CEO Sports ### "horrible service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 6, 2025 HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs. Just google their reviews. Pros how they worked 6 years ago. at the beginning it was alright, they were doing fine despite the platform has always been terrible Cons everything that happened in the past years. EXPENSIVE SHIPPING CONTINUOSLY CHANGING WAREHOUSES WORST CUSTOMER SERVICE EVER EXPENSIVE MISTAKES EVERYWHERE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2025 We're so sorry to hear this. Someone from our support leadership team will be reaching out ASAP. KR Katherine R. Katherine Rodriguez Apparel & Fashion ### "Big brand logistics power" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2025 Pros It gives small to mid sized brands logistics power Cons It as some order inaccuracies, like the wrong item being shipped. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gideon B. Customer Manager Media Production ### "My fast hand experience with ShipBob." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 The product is an amazing tool for distribution management. It has ensured amazing custom unboxing experiences. Pros Effectiveness of the software in inventory planning and brilliant integration with other platforms. Cons I cannot think of any dislike. The software has served us without flaws. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Angela B. CEO Apparel & Fashion ### "The worst fulfillment company of all time. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2024 Literally the worst fullfillment company of all time. Slow. Expensive. This will kill your small business. late orders , no contact with the warehouses they run. They rely on slack messages and literally can not call the warehouse if something goes wrong. Just a broken shell of a company that will be chewed up and spit out with the times. so will your business if you choose them. Trust me look elsewhere. Pros interface works, but its a front they cant even contact the warehouses they use for days. Cons Horrible shipping times, Extremely expensive , will overcharge fees and no way to know what they are for, terrible , enemy of your business, look elsewhere TRUST ME. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Abby J. Consultant Alternative Medicine ### "No complaints! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2024 I enjoyed it and I found it easy to use rather than some other software I’ve used Pros ShipBob has the best deals and is able to help you accurately keep track of your inventory. Cons It can be hard to teach a new user how to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lauren R. CEO Apparel & Fashion ### "Responsive support team - but you'll need them a lot" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 14, 2024 Pros Responsive support team - which, unfortunately, I needed to contact a lot. Cons Terrible help articles, complex setup for products and kitting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Design ### "Probably the worst CS I have ever encountered" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 11, 2024 Pros Easy to get started and the system is easy to use Cons Non transparent pricing. Overbilling. Lost inventory but the most important of all is the appalling customer service. False promises after false promises with SLA followed by lies about technical issues followed by further false promises. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 We are so sorry to hear this. Can you please share what email address is tied to your ShipBob account? We'd like an opportunity to review what went wrong. 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