Who Uses This Software?

SMB with high volume customer service / call centre Industries (ex): Financial, Insurance, Membership Organisations


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month
    See pricing details
  • Pricing Details
    Basic from 13 ¿ mo/operator PRO from 27 ¿ mo/operator
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Netop
  • liveguidechat.com
  • Founded 1981
  • Denmark

About Live Guide Chat

Highly secure live chat solution that can be tailor-made to fit your needs. Live Guide is designed for optimal operator efficiency, with intuitive controls and a customizable interface. The product has great features like preview chat, remote assistance and Audio/Video chat and can easily integrate with any third-party software or system. Companies choose Live Guide for our high level of security and our exceptional support and training.


Live Guide Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Live Guide Chat Reviews Recently Reviewed!

I deal primarily with the support teams and I have found them very helpful and efficient

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Clean, simple and straight forward to use. The technical support provide excellent customer service and system support

Cons: The administration side can be a bit convoluted and it can take a few clicks to get to where one wants to be.