Netop

Live Guide Chat


5 / 5
3 reviews

Who Uses This Software?

Any size company with high volume customer service / call centre, who wants to increase their customer satisfaction. Any industry including Financial, Insurance and Membership Organisations


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month
  • Pricing Details
    Basic from 13 ¿ mo/operator PRO from 27 ¿ mo/operator
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Netop
  • liveguidechat.com
  • Founded 1981
  • Denmark

About Live Guide Chat

Live Guide is a chat software for business. With Live Guide Chat your customer service team can deliver 1st class service and work more efficiently. Sales teams use Live Guide for lead capturing and easy integration with any third-party software or system secures a smooth flow of your customer data. Companies choose Live Guide for our high level of security and our exceptional support and training.


Live Guide Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Live Guide Chat Reviews Recently Reviewed!


I deal primarily with the support teams and I have found them very helpful and efficient

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Clean, simple and straight forward to use. The technical support provide excellent customer service and system support

Cons: The administration side can be a bit convoluted and it can take a few clicks to get to where one wants to be.

It helped us reach out and meet people where we could not meet them without

Feb 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is simple to use and stille very professional. So many options/features. As a customer it feels like "your own" system.

Overall: we could not run our campaign without this program..

Super easy to use!

Jul 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Fits all the needs for a business as a live chat option for the first line of defense support. Bot answers the questions it already knows immediately. If it cannot answer, it provides other options in a timely manner.

Cons: Wish it cookied the browser so that when you exit out or refresh your session, it doesn't lose everything.

Overall: Cost savings, efficiencies, speed of response.