Claromentis

Claromentis

4.5 / 5 14 reviews

Who Uses This Software?

We provide software to organisations of all sizes from startups and SMEs to global corporations. All sectors can benefit from our intranet including financial, education, healthcare, and charities.


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.31/month/user
  • Pricing Details
    Per user per month from: Cloud $1.31 / In House $21
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Claromentis
  • www.claromentis.com
  • Founded 1998
  • United Kingdom

About Claromentis

We have almost 20 years' of intranet experience, providing software to over 500,000 users worldwide. Our feature-rich intranet portal comes complete with interactive collaboration software, helping teams work together and communicate better. Our collaboration apps, including social project management and corporate social networking, break down office silos and gets your business moving and talking.


Claromentis Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

Claromentis Reviews Recently Reviewed!


great product, easy to use, and great team to work with

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use. I am not a technology person and this can be set up in a very easy way. Our users relate it to our internal Facebook!

Cons: The frequency of the upgrades, although you do not need to upgrade and as the platform does upgrade, it gets better and better!

Overall: This software brought our network together and allows for an easy to use place to store documents

Capterra-loader

Easy to set-up, easy to use, has a whole host of awesome features that bring our network together.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We really enjoy being about to do several things on one platform. We are able to share resources as well as chat across continents and share ideas all in one easy to use place.

Cons: I suppose we just wish we could do everything in our job functions on our intranet as it makes things so much easier.

Overall: We are able to connect our entire network in a few easy clicks.

An excellent and easy to use software platform for clear communication to the business

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very easy to use as an administrator. Business gatekeepers can use the software without being IT experts. Previously there had been a reliance on internal IT and third party resource to make basic changes across the platform. The support given by Claromentis is excellent and they are very receptive to feedback and requests for help and advice. There is an excellent "Playground" configuration which allows you to play with the software and get used to the functionality and administration functions.

Cons: There are no real cons in terms of the software or the excellent support. Once people are trained in the administration functions then it is very easy to use and keep updated.

Overall: The ability to provide up to date and relevant information to the business without the users and administrators being IT experts.

Good tool at a good price

Mar 22, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This platform allowed us to build a site in a short amount of time and with limited coding experience...at a great price! The support team has always been very responsive as well!

Cons: We opted for the "out of the box" version, which limited us in terms of customization, but the upside was the small investment needed to get up and running.

A great, visually appealing platform which does not require content managers to be technical experts

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The flexibility of the tool is probably its greatest asset. It comes with many great apps (calendar, events, news, blogs, documents, microblogging tool etc.) that you combine during the development phase of your intranet to design the product and UI that will best serve your needs. The layout is really customisable and the designers' team will support you to elaborate a usable homepage which is also visually appealing. The possibility to embed, in different pages or sections, components that are dynamically synchronised with the main apps (calendar, events, news, blogs etc.) allows you to share information in the most appropriate ways with various departments or groups of users, while avoiding multiple posting. The Claromentis team has also been very effective with the custom development we requested, explaining the pros and the cons of each decision and identifying workaround solutions at minimal cost, always in the respect of established deadlines. The support team is really responsive and supportive too.

Cons: Because we requested a high level of customisation, future system upgrades may be more difficult and require more testing. Sometimes I wish also there were less apps, but the functionalities of the core apps would be pushed even further (although the notion of "core apps" is subjective and probably depends on the client's needs)

Overall: With this software we improved our communication with our staff and community.

Capterra-loader

An amazing product at a reasonable price, what could be better than that?

Mar 21, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The intranet looks great and has a lot of features right out of the box. No modules and features that cost extra money. Whether hosted or with an in-house server, the cost is very reasonable. A lot of other companies like to nickle and dime you for every little feature and we love that Claromentis is no nonsense when it comes to their pricing.

The permission controls are very granular and with a clear company structure, each user's experience could be tailored specifically to them. These features just get better and better too with each update. The updates are not too frequent, but they always bring noticeable changes at no extra charge (hosted platform).

The support is very helpful, usually responding to issues or changes within 24 hours (emergencies even faster).

As far as down-time goes, we have experienced none (other than for updates) with the hosted platform and I can't explain how nice it is not to have to worry about that.

Their e-learning module is great and has significantly helped to streamline our training. New employees can be hired and their new hire training immediately sent to them as soon as they log into the intranet, no manager intervention required.

The Infocapture module is great for getting rid of complicated Excel sheets that are emailed back and forth.

Overall, it's an amazing product at a reasonable price!

Cons: First off I'd like to say these aren't necessarily cons, just things that could make the platform even greater than it already is.

Sometimes it can be difficult to navigate through all the different features, but that can be managed by turning off the things your company won't be using.

Some admin features you think would all be in one place, are scattered around in a couple different areas which can cause confusion. Some examples would be settings or permissions on an e-learning course that are not editable from the admin panel. I sometimes find myself clicking to the admin panel out of habit, only to realize the settings that I want to change are within the course itself.

No IP-Whitelisting control features. If there was a way to create lists of IP's (and a section for IP's not listed) and assign modules or users to the various lists in the admin panel, it would be awesome. This would allow for greater control over what the users have access to at different locations. Think full access while on-site at work, and only schedules while at home.

Infocapture (their form system) is lacking some features that could be nice, such as being able to compare multiple entries, or set global calculations that would take into account specific entries. Think if a store entered their sales numbers every day, could we see what their average or max sales numbers were. Currently you can not.

Overall: A company wide communication platform that has helped to simplify tons of daily tasks such as training, reporting, and communication with our team on important issues.

This platform is perfect for people who are not necessarily in IT or need software experience.

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: As an insurance agent, I was able to create extranet sites for our clients with minimal effort. The ability to set up SLA's and having everything be time stamped was a huge plus in creating workflows.

Cons: Not too many cons. There were some things I would have liked to been able to customize. There were a few items that took some extra steps but Claromentis was very receptive to feedback and changing the platform where necessary.

Overall: Creating "stickiness" with our clients to assist retention rate.

Capterra-loader

Great way to communicate with remote workers

Mar 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy for employees to find documents, links to frequently used websites, company updates. Our firm has sales employees and can display on the homepage a "leaderboard" with ranking. Motivates our sales team - they pay close attention to this feature and even call up if something was missed on our part and want to be posted for recognition.

Cons: The back end takes a little getting used to - have to spend time training new admin users. Front-end simple for users.

So far the quality and support has been great with "easy-to-implement" apps with great support.

Feb 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that you can implement useable tools included in an intranet system in a few clicks. The support team is also friendly and reliable.

Cons: In larger and complex organisations, the apps almost always need to be tweaked because the "out of the box" possibilities might not satisfy complex organisation requirements.

Claromentis offers a great set of features and benefits at the right price.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform ticked all of our requirements. Don't try and built it yourself when its ready, off the shelf for a monthly fee. There's many features we not currently using, but give us scope for continuous improvement. It's changed they way we communicate with our members.

Cons: Having used the platform for over 12 months, I have to say the we are very pleased with both the platform and the support. I have recommended it to two other organisations, once of which has already implemented it for their business

Overall: Great set of features at the right price. Its an excellent communications platform that is easy to customise and update. Why try and build it yourself when its ready now, off the shelf. It only took us two weeks to customise and implement

Poor User Interface

Dec 15, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support

Pros: There are a lot of types of functionality in the Claromentis software platform. There is functionality to post news, feature important communications, open discussion boards, and share documents.

Cons: Unfortunately, the Claromentis platform makes for a messy and poor UI. It is not simple to configure and update. It is not easy to make it look nice and uncluttered for users. In attempts to de-clutter, the interface can make it difficult to find needed documents.

Vendor Response

by Claromentis on January 25, 2018

Thank you for your review, we're very sorry to hear about your experiences with our UI. It sounds like you may be on an old version of our software - we've worked tirelessly over the past couple of years to enhance the look and feel of our software, and we're incredibly excited to offer our brand new UI which includes loads of customisable features, including drag and drop, intranet widgets, colour schemes, multiple intranet themes and more. We highly recommend you check out our free online demo here: https://www.claromentis.com/intranet-demo where you can see for yourself just how easy it is to personalise the system. Please do get in touch with us as well so we can arrange an upgrade for you, so you can take advantage of our latest features. Simply email us at marketing@claromentis.com and we'll take care of the rest. We're a little curious too about the Sharepoint access you mention - we'd love to know more about this, so please do get in touch! Kind regards, Claromentis Team

Capterra-loader

Excellent platform for an Intranet

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent customer service, great fast software with a lot of built-in functionality to allow you to get the site quickly and efficiently.

Cons: We would love to be able to tag people in comments and have a like button on photos and comments, etc.

Claromentis is an easy to use, out of the box solution for every business problem

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The many applications that are visually pleasing and well accepted by content managers as well as users.Claromentis is a wonderful piece of software, and the upgrades are always bringing it to the next level.

Overall: Better communication between employees and management as well as departments. An all accessible resource area for users, and a major factor in time management when it comes to yearly reviews ect.

Claromentis has continued to deliver fantastic software, while maintaining exemplarily support.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Without doubt, the breadth and extensibility of the software is the main thing that has kept us as a customer for over a decade.

As such long time users, the software is created in a way which allows us to customise the solution as our businesses have evolved. This is critical for our users to ensure they don't suffer from change fatigue.

While the system has 100's of features, the three stand our applications from our point of view are the:

1. Electronic forms and business process module; the
2. Document management module; and the
3. Social enterprise and user engagement module.

On top of all this, the support is second to none. As we work across multiple time zones, this is an important element, and something that Claromentis recognises and works with us on.

Cons: Main challenge for us is more of an internal one. Because the software is capable of so much, managing user expectations (including dealing with scope creep) has meant that some mini-projects have not taken off.

This is by no means a reflection on the software, which has always delivered what we've asked for.

Overall: It's hard to define exactly, as the software is very much a back end system. As a general rule, we've achieved time savings to workflow efficiencies, even through to improved product return rates.