--- title: "FrontStream Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FrontStream Software - reviews, pricing plans, popular comparisons to other Fundraising products and more." source_url: "https://www.capterra.com/p/166550/Panorama/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # FrontStream Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FrontStream ## What is FrontStream? Over 20,000 nonprofits and socially-minded companies have used FrontStream to power their auctions, charity events, peer-to-peer and online fundraising, and employee giving. And all donor and payment data is secure – Panorama is directly integrated with FrontStream Payments, a level one PCI-Compliant payment processor. FrontStream processes $1.4B in donations each year. ## What is FrontStream used for? [Fundraising](https://www.capterra.com/fundraising-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Top alternative Featured Overall rating Based on 104 user reviews Reviews sentiment Positive 68% Neutral 8% Negative 24% Starting price $975 Per Feature, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FrontStream?[Manage this product listing](https://www.g2.com/products/frontstream-frontstream/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FrontStream 3.5 (103) VS. [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $975 Per Feature, Per Year Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (102) Ease Of Use 4.3 (1,481) Value For Money 3.2 (63) Value For Money 4.5 (1,218) Customer Service 3.5 (96) Customer Service 4.8 (1,380) ## FrontStream alternatives Highest Rated [4.8 (513)](https://www.capterra.com/p/220131/Zeffy/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,288)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $68.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166550/Panorama/alternatives/) ## FAQs about FrontStream Overview ### Which roles and teams benefit most from FrontStream? FrontStream is most used by nonprofit executive leaders, development teams, and fundraising staff managing donor engagement and campaign activity. Executive directors and presidents monitor organizational giving, while development directors handle donations, stewardship, and donor relations. Volunteer coordinators and event organizers support fundraising events, participant registration, and volunteer communication. Answer based on 75 reviews Overview ### What company size and industries is FrontStream built for? FrontStream is for nonprofits, schools, and charities of every size, with small businesses representing 88% of reviewers and Non-Profit Organization Management accounting for 31%. It also serves Civic & Social Organizations (17%) and Education Management organizations (9%), while midsize businesses (5%) and enterprises (7%) make up smaller portions of its user base. Answer based on 103 reviews Features and Usability ### What are the key features of FrontStream? FrontStream includes core donor management and donation tracking, with CRM records, recurring giving, online forms, and payment processing. Its fundraising features cover peer-to-peer campaigns, event registration, ticketing, and online auctions. Reviewers also frequently discuss customizable Smart Lists and reports, volunteer tracking, and role-based user controls. Answer based on 42 reviews Limitations ### Does FrontStream have reliability or technical issues? FrontStream can support fundraising operations, but reviewers frequently report stability and reliability problems. Nonprofit teams describe login failures, unsaved edits, freezes, duplicate records, slow lists, and browser compatibility issues. Some receive helpful assistance, yet issue resolution can take time, making careful pre-event testing important for organizations running live campaigns or auctions. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does FrontStream integrate with? FrontStream connects natively to Constant Contact. Answer based on 6 reviews Getting Started and Support ### Is FrontStream easy to set up for fundraising websites? FrontStream lets nonprofits create donation, peer-to-peer, event, and fundraising pages without extensive technical skills. Small organizations value constituent self-service, online registration, and basic page setup, but some administrators find layouts, fonts, grids, image uploads, and advanced customization restrictive. Technical support can help select the appropriate page type and configuration. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on FrontStream? FrontStream offers live online training, webinars, documentation, and videos for team onboarding. Reviewers report that event participants and routine data-entry users often learn core tasks quickly, while admins and teams configuring CRM records, reporting, SmartLists, or migrations may need more time. Clear initial setup and supplemental support can help avoid confusion. Answer based on 22 reviews Getting Started and Support ### What customer support options does FrontStream offer, and how do users rate the experience? FrontStream offers email/help desk, a knowledge base, and phone support. User experiences vary: some report polite, patient representatives and quick answers within hours, while others cite difficulty reaching staff, unanswered tickets or voicemails, and delayed fixes for technical issues. Response quality appears inconsistent across products and cases. Answer based on 42 reviews Features and Usability ### How well does FrontStream handle donor management? FrontStream manages core donor records, gifts, receipts, and searchable fundraising data for small nonprofits. Staff members value straightforward donation entry, profiles, and tracking tools, while others report limitations with duplicate prevention, bulk updates, relationship records, form customization, and campaign-specific reporting. Teams with complex data needs should test these workflows before adopting it. Answer based on 42 reviews ## Features AI summary Based on 3,186 Fundraising reviews Capterra data shows that buyers of fundraising software rank the following features as their top priorities: - **Credit Card Processing** (**70%** of reviewers rated this feature as critical) - **Electronic Payments** (**64%**) - **Payment Processing** (**64%**) Panorama supports all three features that reviewers rate highest: **Credit Card Processing**, **Electronic Payments**, and **Payment Processing**. Together, these capabilities help organizations accept donations through multiple payment methods, process transactions more efficiently, and manage fundraising revenue with fewer manual steps, allowing teams to improve donor convenience and keep contribution workflows moving smoothly. Payment Processing 3.9 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Donor Management 3.8 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Campaign Management 4.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Reporting/Analytics 3.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data For Nonprofits 4.0 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Donation Tracking 4.1 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members FrontStream 76 features ### All Features - Absentee Bidding: A tool that allows bidders to bid on an upcoming auction item prior to the beginning of the auction - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Auction Management: Allows businesses to create and manage auctions. - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Buy Now Option: In addition to the traditional bidding process in an auction, add the option for bidders to buy the item immediately - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Gift Matching Management: Ability to match gifts through the system - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Live Auction: An auction that takes place in real time in front of a group of bidders - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Giving: Ability to make a donation from a mobile device/app - Online Auction: Host, facilitate and manage a virtual auction online in which participants and members can buy, sell or bid items - Online Bidding: Allows for auction participants and potential buyers to bid for items virtually from anywhere - Online Forms: Create new forms and/or use ready-made online form templates - Online Giving: Outlet for members and visitors to submit donations electronically - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Pledge Management: Track commitments to donate in the future - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reverse Bidding: Suppliers to submit bids or quotations in response to a buyer's requirements or specifications - Silent Auction: An auction in which bidders write down their bids on a sheet of paper - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Volunteer Management: Manage volunteer information and direct volunteer resources - Watch List: View and track activity related to an individual, transaction, etc. - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.4 (100) 3.4 Based on 100 reviews ## Pricing Value for money 3.2 (63) Free Trial Free Version Basic $975.00 Per Feature,Per Year Value for money 3.2 (63) 3.2 Based on 63 reviews ## Integrations [ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (96) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (96) 3.5 Based on 96 reviews ## User reviews Overall rating 3.6 Based on 104 reviews Filter by rating Counts reflect reviews available in this feed. 5(24) 4(44) 3(10) 2(13) 1(13) Mentioned topic Recent reviews first, then most helpful Kris H. Executive Director Used the software for: Less than 1 year 4.5 November 9, 2026 AI summary based on a full review The event planning software provides valuable features that enhance the organization of ticketing and auctions, ultimately saving time for donor stewardship and marketing. A limitation is the lack of comprehensive newsletter email options for users not utilizing external services like MailChimp. Log in to unlock the full review, detailed ratings, and pros & cons Rebecca Lynn W. Eastern Northeast Region Sales Associate Used the software for: 3-5 years ### "I love the software, I run an event entirely on my own each year & the platform is so user-friendly" 5.0 July 23, 2018 Pros When publishing prizes on line, the system guides you through and explains what each question means. It's very user friendly Cons I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr. Director, Brand Communications & Corporate Reputation Used the software for: Less than 1 year ### "Fundamentally Sound" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 5, 2023 Panorama was originally our second choice because of the interface, but their robust platform passed our stringent IT security certification process. The functionality was great for both users and admins, with a few features that we would like to see improved such as automatic sales tax calculations based on shipping address for online orders. Customer support was top-notch before, during, and after our event. We weren't sure the platform would work as well as it did for a for-profit firm like ours since it's largely used by non-profits for fundraising, but there were no issues at all. Very reliable and mostly intuitive. They have ample documentation, help videos, and great support. We added premium support since it was our first time using it and I would recommend that for large events. Aside from the older looking web templates, and export-based reporting, I'd give Panorama an A- on their auction solution. Pros Secure and stable platform, customer support, online auction capability, overall value Cons Antiquated reporting, web templates are outdated, lack of truly responsive design for various devices, jumping between private/public auctions caused some confusion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Finance Used the software for: 1-3 years ### "Panorama review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 July 14, 2025 They are happy to respond, I am still not confident in the program as a whole. It has a lot of glitches we are waiting to get fixed. Pros For my problem today they were quick to help. \[sensitive content hidden\] is always so helpful. I pray when I reach out for help that I get him. He is great! Cons I feel like Panorama glitches in certain tasks. You have to log out and back in often. This is time consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Assistant Used the software for: 3-5 years ### "Panorama Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 27, 2023 We mainly use Panorama as our thank you letter center. It works well for this. However, when we used it for recent events, the programs selections for building a site seem to be a little old fashioned and not easy to maneuver. Pros I like the ease of entering donations and sending letters. Cons It is very difficult to talk to anyone and to get in contact with your help desk. I have several things that I have questions on how to do but it doesn't translate well in text. I would need to speak with someone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jacob N. Founder & Executive Director Used the software for: 3-5 years ### "High Quality Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 27, 2023 Pros I like how it is a one stop shop for Fundraising, Auction/Event Mangement, and CRM. Cons There are a couple of features that are lacking: 1. There is no donor (user) portal login for them to personally manage their donations and 2.) There are limitations with making bulk changes to donor records. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager/CRM Specialist Used the software for: 3-5 years ### "Pananorama Fronstream GiftWorks" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 4, 2023 I can do the basics that I need to do (donation entry, donor managment, querying the data) but I find that some problems I report to the tech support team (they are great) don't get resolved. Pros I appreciate the ease of use with FrontStream. The interface is easy to look at (colors, fonts). Data entry is easy as well. Cons There are far too many bugs in the software that do not get resolved. I do not like that I cannot create more complex queries. I have to export the data and then import it into Microsoft Access to create reports for Board Members and Management. I would prefer dynamic, custom-formatted reports in Panorama's FrontStream GiftWorks program, where a click of a button or two would allow me to use an existing custom template. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Development Assistant Used the software for: 3-5 years ### "Definitely not the best...but getting better at least" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 18, 2017 Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features. Pros I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available. Cons Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "This is product does not work as designed." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2018 We recieved no benefits from this product and put a dent into our budget. Pros There is absolutely nothing I can say that is good about the product. It has so many "bug fixes" it does not work as described. It is clunky at best. For 6 weeks we have tried to use this product and get things accomplished and we can't get anything completed, their support is at best mediocre. We had high hopes that this product would assist us in raising money forour foundation. All it has done is cripple us. Cons Everything. The cloud based version is not ready to be used. It leaves so much to be desired. Support is at best poor. They take forever to get back to you. Thier fixes is let me correct that because you can't, it is a bug. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer President Used the software for: 3-5 years ### "Awful! Declined over the years!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 19, 2021 We paid $600 for this service for the fourth year in a row, and now we can't set up our event or reach a real person to help us. I'll look to sue the company for our money back if we can't get the help we need. This is the last time we will ever use Firstgiving/Panorama. Awful company. Too bad. It used to be good. Pros This service has declined over the years. Customer support is virtually unreachable. Cons The new interface is not stable with Safari. Trying to log into our platform with Chrome and Firefox and can't log-in. When you try to reset your password a "page does not exist" message pops up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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