Parakeet Communications


3 / 5 1 review

Who Uses This Software?

Parakeet is designed for customer service, success, and sales teams at companies of any size who want to get up and running with a robust phone solution in just a few minutes.

Average Ratings

1 Review
  • 3 / 5
  • 5 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Parakeet Communications
  • Founded 2016
  • United States

About Parakeet

Complete software phone system designed for customer service, customer success, and sales teams to get up and running quickly with no required hardware. Parakeet integrates with your existing CRMs, help desks, and other apps to identify incoming callers and synchronize your call activity in real time.

Parakeet Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

Parakeet Reviews Recently Reviewed!

Easy VoIP platform but needs a lot of work

Apr 15, 2018
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It was extremely easy to set up and had simple functionality that I liked. Paired well with Apple phones.

Cons: Calls would get dropped too often and this did not pair well with android phones. When transferring calls did work, you wouldn't have the functionality to put the person on hold to tell the person you're transferring then anything about why they were being transferred.