# BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166559/BILL/reviews/ --- BILL Accounts Payable & Receivable 4.1 (562) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of BILL Accounts Payable & Receivable Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews Streamlined and intuitive experience 92% positive reviews out of 62 Most reviewers describe ease of use as a major benefit, highlighting simple setup, intuitive navigation, and minimal training required for both new and recurring tasks. Slow and unhelpful support 62% negative reviews out of 91 Some reviewers report customer support is slow to respond, difficult to reach, and often provides generic or unhelpful answers to specific issues. Adam G. Chief Information Technology, 10,001+ employees. "Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times." Flexible approval workflows 90% positive reviews out of 50 Most reviewers find the approval process highly efficient, citing customizable workflows, multiple approval levels, and clear audit trails for streamlined bill management. Katherine C. Chief Operations and Finance Officer, 11 - 50 employees. "Bill is easy to use and the functionality of including different people to review and approve bills is high." Unreliable email communication 69% negative reviews out of 39 Some reviewers describe email notifications as excessive, confusing, and sometimes unreliable, with issues in message delivery and inbox management. Intuitive and clear interface 85% positive reviews out of 40 Most reviewers report the user interface is straightforward, visually organized, and easy for new users to adapt without extensive training. High and confusing pricing 74% negative reviews out of 39 Most users comment pricing is expensive, especially for multiple users, and the cost structure can be difficult to justify for smaller organizations. Anonymous User Manager, 11 - 50 employees. "The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it" ## Showing most helpful reviews Showing 1-25 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hallye N. Operations Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One stop for Invoicing and Reporting" March 10, 2026 4.0 Bill is great and we use it along with Dext and Divvy for accounts AP and AR, invoicing and bill payment. Pros Bill is a great software to keep track of bill payments, AR, AP, customer invoicing and payments, running reports and has great customer support. Cons Bill can be costly as it has many additional software's and features that work with it but all are worth the money, Bill is better for larger scale businesses. Review Source AP Abigail P. Manager, Accounts Payable Individual & Family Services Used the software for: 2+ years ### "Happy Enough To Continue Partnership" March 21, 2026 4.0 We are mostly pleased with Bill AP&AR. On occasion I experience trouble escalating support issues to a timely resolution. There are a few missing features from approval policies I would like added. Pros Streamlined processes. Intuitive processes. Customizable integration settings. Ability to track payments. Cons Inability to merge original platform set up to unified platform. Process necessary to follow vendor virtual card payments. Alternatives considered [Paymode](https://www.capterra.com/p/234113/Bottomline-Paymode-X/) Reason for choosing BILL Accounts Payable & Receivable Bill.Com offered a more transparent plan and payment researching. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Ease of use, up to date functionality. Platform design. Review Source VR Verified Reviewer Accounting Clerk Accounting Used the software for: 6-12 months ### "Would only wish it for my worst enemies " January 5, 2026 1.0 When I think of BILL, I think of hostile architecture. Surely there is thought behind the design and systems of BILL. Without a doubt, when it works, it works. I think that's great, and literally the minimum expectation. If you've had positive experiences with BILL, I am only jealous of you, and wish others the same. I am making my best professional neutral face as I type this. BILL is a nice looking fintech product with infinite headaches waiting for you. We are an accounting firm with clients, and for all clients we use both BILL AP/AR and Spend & Expense (formerly Divvy). Our "account manager" managed to create unique companies for each client's AP/AR and S&E accounts. We are paying double subscription fees for some clients. We do not understand how or why this happened, and the best way to fix it would be to work with our account manager to terminate some companies and setup everything again. There are minor issues that happen, and those can be quickly solved by BILL customer support. If you run into any issues above what's answerable by existing Help Articles, you are absolutely at the mercy of whoever is on the other line. For example, there was a BILL-side issue that prevented some features (multiple colleagues had the same issue on different computers). A few hours and escalated case later, after the "manager" told me to restart my computer, the same manager confirmed it was a BILL-side issue. On the other hand, there have been a few angels that have given me sage advice to navigate BILL's asinine platform. I sincerely, sincerely wish competitor products are easier to work with, because I am sure this is purgatory, if not, an actual part of office-hell. I have heard on BILL product webinars there are accounting firms with \*hundreds\* of clients, and I can't imagine that at all -- it takes me at least 30 seconds to log in, another 30 seconds or a minute to get to the right page. Or, make that 3 minutes because after I log in, BILL switches me back and forth between AP/AR and S&E and I have to click about 3-5 times to get to the right client to begin with. If you choose BILL, I sincerely wish you the best! Pros You can see the delivery status of paper checks sent out. This is not a feature offered by some competitors. Cons A lot of things. If you need customer support for any small or critical reasons, you are at the mercy of whom you're connected to. Expect to spend 10-20% of your work week with BILL support if you decide to use BILL. Review Source KC Katherine C. Chief Operations and Finance Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A great tool for nonprofits" June 19, 2025 5.0 Overall this is a great tool that I would recommend to others in the nonprofit industry as a way to manage invoicing and paying bills with full transparency for multiple bill approvers. Pros Bill is easy to use and the functionality of including different people to review and approve bills is high. Cloud-based means that the work can get done securely from anywhere. Cons The sync to Quickbooks Online can sometimes make small mistakes that have to be caught and fixed. This is rare but time-consuming. Alternatives considered [Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing BILL Accounts Payable & Receivable Our local nonprofit org supported this platform and preferred it. Review Source Response from BILL June 20, 2025 Katherine, we want to thank you for your extraordinary review of BILL and appreciate your feedback on our software! It's great to hear that you find it user-friendly and packed with features that allow multiple people to review and approve bills. Plus, the platform's cloud-based nature means you can get your work done from anywhere. Our apologies for any difficulty you have encountered when syncing, which can be time-consuming for your company to fix. We appreciate your recommendation, as we are always eager to hear what works well for you and how we can enhance your experience. PK Patricia K. VP, Finance and Operations Hospitality Used the software for: 1-2 years ### "Game Changed!" March 25, 2026 5.0 Our experience has been wonderful. Transitioning our workflow from paper to electronic has been a true game changer for our leadership team! Pros Bill has been one of the best platforms added to our organization in the past decade. It links directly to our accounting system so all of our financial reporting is updated real-time for any invoices added to bill. Bank transactions have been significantly reduced making reconciliations a breeze. Additionally, the workflow enables all invoices to have the appropriate approvals for policy compliance and made tracking down check signers obsolete! Given the time savings alone the small price we pay for processing is a great value and is far less than the cost of time, check stock and postage. Vendors manage their own accounts, which is amazing in and of itself. The onboarding process for them is very simple and requires very little interaction to get them up and running. We have had to reach out to customer support a few times and our problems ended up being a minor bug or issue that was quickly resolved. Ten out of ten a great product. Cons Minor dislike - I just can't get used to the name transition from bill.com to bill. The other thing I do not love is that we renamed our dimensions in our accounting system and unfortunately that doesn't translate to bill. We have retrained ourselves so it is not a big issue, but on our wish list for modifications. Review Source SM Sean M. Owner Real Estate Used the software for: 2+ years ### "Hidden Fees & No Real Support — Not Worth Using" November 25, 2025 1.0 Extremely disappointing. The vendor never received the money, we reported the issue right away, and support passed me between agents only to tell me a resolution would cost almost as much as the payment itself. A payment platform should protect businesses, not penalize them for system errors. We will not be using Bill.com again. Pros Honestly, nothing. We tried using the platform for a simple vendor payment, and even that turned into an unnecessary headache. Cons Terrible support policies. We sent a $125 payment to a vendor who appeared as fully set up on Bill.com. When the vendor said they don’t use Bill.com, we immediately requested a reversal. Bill.com wanted to charge a $90 fee to “attempt” a reversal with no guarantee we’d ever get our money back and said it could take 30–90 days. Being charged nearly the entire payment amount for their own system issue is unacceptable. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable Was already setup with Bill.com previously. Will now be looking at alternatives Review Source VR Verified Reviewer Finance Admin Marketing and Advertising Used the software for: Less than 6 months ### "Terrible client experience " September 4, 2025 1.0 I regret switching our companies over to Bill.com but we are stuck for a moment since it is so time consuming to switch to a new payment platform. I was promised that all the functions regarding invoicing that are available in QB would be available in Bill.com and literally none of them are available. You have to manually update every recurring invoice anytime you adjust our invoice template. You have to manually receive payments because Bill.com does not receive updates from QB. Bill.com reuses invoice numbers which causes lots of confusion and errors. You cannot bundle services in your invoice. I cannot fathom that a company that has offered this service for more than 5 years has not worked harder at making it a better experience for their clients. I'm grateful that we have not switched our Payables over. Pros Low payment processing fees. There are very little pros to using Bill.com and outside of the low payment processing fees, it is terrible. Cons BILL Accounts Receivable has the most basic, bare bone features available and it is very apparent that the customer service is outsourced. It creates a lot of additional manual work to upkeep and there is not a lot of helpful reporting. During chats, if your page refreshes (which it does often) or you navigate elsewhere, you have to start the chat all over again. Alternatives considered [Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing BILL Accounts Payable & Receivable Ramp does not offer Account receivables yet Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickBooks kept raising their pricing for payment processing Review Source Response from BILL September 9, 2025 Thank you for your valuable insight on BILL. We are glad you find the cost of payment processing fees low. We're sorry for the frustration you have experienced in staying connected with our support team and not finding our reporting options helpful. If any assistance is needed, please email us at feedback@hq.bill.com, and someone from our team will contact you directly to help. MR Matt R. CFO E-Learning Used the software for: 6-12 months ### "It's a handy and convenient tool; just be aware of its purpose in relation to your broader tech stack / accounting software." April 30, 2026 4.0 Pros It's nice that you can store the supporting documents easily on each transaction. I also like that it's easy to process payment directly from Bill.com rather than having to set up a separate card or ACH transaction. I like that you can have an inbox where bills go to be reviewed and that it tries to auto populate the basic bill information (though not always correctly). Cons If you have a high volume of bills, sometimes the payment processing can be annoying for a single vendor if you're selecting multiple bills that aren't in sequence. It's easy to do this on the home 'unpaid bills' screen, but for whatever reason if you're on the actual vendor screen, the ability to select individual bills to pay isn't the same as on the home 'unpaid bills' screen that has every vendor. Also -- and this applies to any integration, not just Bill.com -- but if you aren't careful it is fairly easy to get out of sync with your accounting software (e.g. if you enter an adjustment in accounting software but not Bill.com). You'll need to do frequent reconciliations or just accept that Bill.com is more of a tool than a source of truth. Review Source Tiffany M. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "EXCELLENT choice for company credit card options! " September 15, 2025 5.0 Pros BILL has been a FANTASTIC choice for our company for our Credit Cards. It has streamlined our spend/expense workflow, integrates with Quickbooks Desktop, etc. It is easy to build and auto codes to the right expense account and class. They also matched our current cash-back rewards program! Cons None so far! We've been very pleased with BILL. There were a couple of errors when we first setup our integration, but their customer support was able to figure it out quickly. Review Source Response from BILL September 16, 2025 Tiffany, thank you for your kind words about BILL! We are so pleased that our software has been able to streamline your spend/expense workflow and integrate with QuickBooks Desktop. Plus, it is easy to build and auto-code to the correct expense account/class and matches your current cash-back rewards program. We're happy that our support team was able to resolve any issues you had early on. We are always eager to hear what works well for you and how we can enhance your experience. Charlie L. Videographer and Editor Design Used the software for: Less than 6 months ### "BILL is a Great Payroll and Bookkeeping Software!" February 19, 2026 4.0 Overall, BILL was great when it came to payroll and keeping thing organized when getting paid for gigs. Pros BILL was a great tool for both accounting and bookeeping, as it is what I used for a while regarding payroll from an old company I was with. It was great value for money in that the learning curve wasn't too severe and there were basically 0 bugs or issues. Highly recommend! Cons I think the thing I liked least was the customer support wasn't that easy to reach. I had a small bug early in my time using it and had to wait quite a while before getting help. Review Source VC Victor C. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Be careful with the price when you sign with them" March 26, 2025 1.0 They promised I was going to have a flat rate of $39.50 and now I see in my bill $79. They said that it is because of the standard price for the Corporate plan is $79/user/month. However, his rep, \[sensitive content hidden\], told us it was not going to change. We would not have picked this software at that rate... After complaining, they said I was going to have a discounted rate of $39.50/user/month for the first 3 months. I only had it for 2 months too. All the best if you are picking this softaware. Pros It seems pretty good at the beginning but wait until they increase the fee all of a sudden. Cons Pricing - hidden fees Not really happy with the customer service either. Took me at least one hour to get into the problem. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing BILL Accounts Payable & Receivable Because of the initial price they offered, however, they did not agree to our initial price. Review Source Response from BILL March 27, 2025 We completely understand that billing issues can be quite frustrating, Victor, and we sincerely apologize for any inconvenience this may have caused you. Please know that we are here to assist you. If you would like us to address your concerns further, please feel free to reach out to us at feedback@hq.bill.com. A member of our team will promptly contact you to provide the support you need. WL Whitney L. Owner Retail Used the software for: 1-2 years ### "Great app for simplified business accounting" September 9, 2024 3.0 All experience has been relatively simplified and one of the better business accounts to manage Business expenses, and cash flow Pros I like how easy it was to set up an immediately put to use in order to get paid from customers with various payment options Cons I don’t like that there aren’t more options for the subscription. All the options available are kind of pricey. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable I chose Bill account payable and receivable over Quickbooks because Quickbooks has reputation for suddenly shutting down accounts without warning and I can’t be having that as a business owner Review Source Response from BILL September 10, 2024 Whitney, thank you for your valuable feedback on BILL! We are thrilled that you found it easy to set your account up and immediately put the service to use to get paid from your customers with different payment options available. We appreciate your suggestions of having more options for subscriptions and have passed that on to our team. Customer feedback is valuable to us as we like to hear about what is working well for our customers. KT Krystal T. Software Solutions Associate Financial Services Used the software for: 2+ years ### "Is it too good to be true? A simple click of a button and all my bills are paid?!" October 3, 2023 5.0 Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs. Pros BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help. Cons While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing BILL Accounts Payable & Receivable Pricing, ease of use and processing times. Along with the audit trail for enhanced transparency. Also, it integrated with 3 of our already used products. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Oh several reasons. Too many fees. Processing times were horrendous. Poor tracking and no audit trail. Review Source Response from BILL October 5, 2023 We thank you for your 5-star review Krystal! We are thrilled to hear that our software is making your business more efficient and that it has simplified invoicing and payment processing for you. We do appreciate hearing what can make our software even better and will pass along your feedback about our check process with automatic voids. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email JG James G. Controller Real Estate Used the software for: 2+ years ### "BILL Master" October 26, 2023 4.0 I would not be at my current role without BILL because I would not be able to manage the entire AP, AR, and accounting functions without it. It's a must-have! Pros BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity. Cons BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks was a step behind in the cloud based payables solutions. Review Source Response from BILL October 27, 2023 Thank you James for your positive feedback! We are thrilled to hear that our BILL software has sped up productivity for you. We will pass along your feedback on cost-effectiveness. We always want to hear what works and what will make your experience better. SJ Sherin J. Senior accounting specialist Accounting Used the software for: 2+ years ### "Best Payment software" March 14, 2025 5.0 I am using BILL for AP bill processing and payment, ACH and Wire payment methods are simplifying my work and i can track everything under one software. Pros Easy to use and single platform for bill processing and payment. Cons International payments are more time consuming Review Source Response from BILL March 17, 2025 Thank you, Sherin, for your amazing review of BILL! We love that you find our software easy to use and that it provides a single platform for bill processing as well as payments. We apologize for any frustrations caused by delays with international payments. We now have an option for payments to certain countries called local transfer, which is typically delivered within 24 hours. Here is the document that goes over that feature - https://help.bill.com/direct/s/article/000002958 AG Annie G. Senior accountant Accounting Used the software for: 2+ years ### "Best AP AR solution for smaller businesses" February 5, 2025 5.0 Pros BILL accounts payable automated all the invoice processing of payments and approval, including vendor management. The user interface of BILL is also excellent and easy to navigate. Cons BILL does not support purchase orders or custom fields such project codes. Review Source Response from BILL February 6, 2025 Annie, our appreciation for your amazing review of BILL! We are thrilled that you are enjoying how our accounts payable has automated all the invoice processing of payments/approvals, including vendor management, and that our user interface has been excellent as well as easy to navigate. We appreciate your feedback on purchase orders as well as having custom fields such as project codes. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software. RA RODERICK A. Vice President Entertainment Used the software for: 1-2 years ### "Great Platform and Record Keeper" March 17, 2025 4.0 The platform is great. Easy to use and provides quality tracking for administrator and recipient. Pros A very simplified platform that doesn't require an overwhelming amount of experience. Easy to use. Cons Connectivity for customers is still developing and can improve a bit. Review Source Response from BILL March 19, 2025 Roderick, thank you for your positive review of BILL! We’re glad to hear that you find our software user-friendly, even without extensive experience. We appreciate your feedback regarding customer connectivity, and we are committed to continuously updating and improving our software based on our customers' suggestions. TH Thaier H. CEO Computer & Network Security Used the software for: Less than 6 months ### "BILL Accounts Payable & Receivable - Review" November 7, 2024 1.0 I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days. I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems. I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service. Pros Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process. Cons The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently. Review Source Response from BILL November 14, 2024 Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software. PC Peggy C. Accounting Consumer Services Used the software for: Less than 6 months ### "Bill can help you streamline your day to day accounting needs" October 31, 2024 4.0 Very easy to use and was a breeze to set up Pros There is an option for them to email the customer to let them know you have received the invoice. Cons The emails come from "Bill" which some customers then assume it is spam. I think it should reference accounting in their title. Review Source Response from BILL November 7, 2024 Peggy, thank you for reaching out with your valuable feedback on BILL ! We love that you find the option to let customer know about receipt of invoice useful and that you find our platform easy to set up and use. We appreciate you sharing the feedback on emails sent by BILL to your customers and have passed that on to our team. Please continue to provide feedback as we are always working hard to improve our software. DP Dylan P. Lab Operations Associate Biotechnology Used the software for: 1-2 years ### "Great, User-Friendly Program" October 31, 2024 5.0 Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a no-nonsense way to receive payments. Pros Bill makes it easy to file for reimbursement and track personal expenses. Cons I don't have much of anything to complain about with Bill! Review Source Response from BILL November 7, 2024 Thank you for your wonderful review, Dylan! We love that BILL is making it easy for you to file reimbursement and track personal expenses. Customer feedback is valuable to us as we like to hear about what is working well for our customers. aH alton H. owner Arts and Crafts Used the software for: 1-2 years ### "Bill is the real deal " September 23, 2024 5.0 Pros The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices. Cons This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant. Review Source Response from BILL September 26, 2024 Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software. PV Pavan V. Accounting Specialist Accounting Used the software for: 6-12 months ### "Simplified process for Invoice processing and payment application" October 3, 2023 4.0 Overall I would say it was a Good experience. I would recommend BILL to anyone who are looking to simplify their AP and AR process and even if you are looking BILL as a payment method to your vendors or receive payments from your customers. But if you are looking BILL as a Accounting or reporting software, then I would definitely recommend you to go with other softwares. Pros We use multiple softwares to provide end to end accounting for clients. The best part about bill is its easy to integrate with other softwares. BILL creates easy to use invoices for our customers and also processing of vendor invoices is simple as most of the data is captured by IVA. The best part in BILL is payment processing as there are multiple methods to make payments and also charges for each payment is very less. We can initiate single payment for multiple invoices. We can even schedule the payment for vendors in BILL. Cons Reporting is not as expected in BILL. We need to modify each and every data to get the required Excel. They need to even take care of designing of reports as the reports will not come with their own design and we need to do everything. Invoice creation templates are most common and we can't see any design there. They need to work Mork on design and Reporting part. Review Source Response from BILL October 10, 2023 Thank you for your 4-star review, Pavan! We appreciate hearing that our BILL software is integrating well with other programs for you. We're glad to hear that invoicing for vendors and customers is easy to use and that making payments has been simplified. We apologize for any frustrations you have experienced with our reporting system and design. We will pass your feedback on to the appropriate team. If you have any questions or concerns, please feel free to reach out to our customer support. You can find more information on our website: https://help.bill.com/hc/en-us. Thank you! LS Lora S. Civil Structural Engineer Architecture & Planning Used the software for: 2+ years ### "It enhances companies' capabilities to manage financial affairs efficiently" December 22, 2022 5.0 It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort. Pros Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want. Cons Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support. Review Source Response from BILL January 2, 2023 Lora, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :) Adam G. Chief Information Technology Information Technology and Services Used the software for: 1-2 years ### "Bill , automate invoices " August 16, 2023 4.0 Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use Pros What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control. Cons Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Melio](https://www.capterra.com/p/184673/Melio/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) It has good integration with other software Review Source Response from BILL August 20, 2023 Thank you for your excellent review, Adam! We're thrilled to hear that our service has been easy and helpful for you as a new user. We truly appreciate your kind words and we're going to share this with our product team, who always enjoy hearing positive feedback! VR Verified Reviewer AP Manager Retail Used the software for: 2+ years ### "Bill.com is only good for small business " November 30, 2022 2.0 Pros Ease of use, good for contractors and small businesses <1M in rev/payables Cons Inconsistent payment times, customer support rarely helps Review Source Response from BILL January 2, 2023 We're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! 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