# Page 3 | BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166559/BILL/reviews --- BILL Accounts Payable & Receivable 4.1 (562) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BILL Accounts Payable & Receivable ## Showing most helpful reviews Showing 51-75 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Thaier H. CEO Computer & Network Security Used the software for: Less than 6 months ### "BILL Accounts Payable & Receivable - Review" November 7, 2024 1.0 I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days. I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems. I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service. Pros Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process. Cons The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently. Review Source Response from BILL November 14, 2024 Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software. KJ Kirk J. Estimator Construction Used the software for: 6-12 months ### "Pro Bill User" November 4, 2024 5.0 I am an employee and use this to help the finance team. Before using BILL we would have to hand receipts and purchase orders directly to someone in finance. It was inefficient and many employees would forget. Now i can do it at the time of purchase. Pros It is so easy for employees to use and upload their receipts. Cons There isn't anything I do not like. I like everything about it. Review Source Response from BILL November 7, 2024 Kirk, thank you for your spectacular review of BILL ! We are thrilled to hear that you find our platform easy to use and upload receipts. Also we are pleased to know about the role our software played to change the manual receipt handling process for you. Customer feedback is valuable to us as we like to hear about what is working well for our customers. LB Lindsey B. National Recruiting Director Staffing and Recruiting Used the software for: 6-12 months ### "Easy to use " February 18, 2025 5.0 Pros Many of our clients use BILL and it makes it easy to manage Accounts Receivable. Cons We have never had any issues, so no complaints about this product. Review Source Response from BILL February 19, 2025 Thank you for your phenomenal review of BILL, Lindsey! We are excited that it has been easy to manage your Accounts Receivable due to many of your clients using BILL. Customer feedback is valuable to us as we like to hear about what works well for our customers and what needs improvement. CK Courtney K. Registered Dietitian Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very simple to use" January 13, 2025 5.0 Overall I appreciate the ease of use and all the features on BILL Accounts Payable & Receivable; it is very simple to use and very practical. Pros I like the timeliness of the invoices and it comes right to my app on my phone. Cons I thought it would provide an itemized breakdown of earnings but it does not automatically appear under the invoices. It is not very detailed. Review Source Response from BILL January 14, 2025 Courtney, we appreciate your amazing review of BILL! We are delighted that you are enjoying the timeliness of the invoices and that everything appears on our app on your phone. We are sorry if any frustration has been caused by an itemized breakdown of earnings is not automatically available under the invoices and have let our team know. We do have a variety of reports/export options available that will break everything down for you. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software. KC Kristen C. CEO Arts and Crafts Used the software for: 6-12 months ### "Easy to use!" January 6, 2025 5.0 BILL allows me to easily create, send, manage invoices. Pros I am able to easily create and manage invoices. Cons Sometimes it is not readily apparent how to edit items. Review Source Response from BILL January 7, 2025 Thank you, Kristen, for your phenomenal review of BILL! We are absolutely thrilled that our software has made it easy for you to create and manage invoices. We are sorry to hear that you have had some difficulties with discovering how to edit items and have passed that on to our team. We always want to hear what works and what will make your experience better. DP Dylan P. Lab Operations Associate Biotechnology Used the software for: 1-2 years ### "Great, User-Friendly Program" October 31, 2024 5.0 Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a no-nonsense way to receive payments. Pros Bill makes it easy to file for reimbursement and track personal expenses. Cons I don't have much of anything to complain about with Bill! Review Source Response from BILL November 7, 2024 Thank you for your wonderful review, Dylan! We love that BILL is making it easy for you to file reimbursement and track personal expenses. Customer feedback is valuable to us as we like to hear about what is working well for our customers. NG Natalie G. Senior Marketing Manager Computer Software Used the software for: 1-2 years ### "User-friendly expense management tool" August 23, 2024 5.0 Pros Bill.com makes expense tracking and submitting extremely easy. I like that it automatically will (sometimes correctly) recognize and categorize different budget categories. Both the desktop and mobile experience are great. Cons I understand security is the utmost importance when it comes to financial management software, but my desktop app seems to never remember my device (even though I tell it to) upon login and I'm always needing to send a code to my phone. Review Source Response from BILL August 27, 2024 Thank you for your five-star review of BILL, Natalie! We love that BILL has made it easy to submit & track expenses, that it will for the most part recognize/correct different budget categories and that both the desktop and mobile experience has been great. We appreciate your feedback on your desktop not remembering your device even though you select it to do so and have passed that on to our product team. We always want to hear what works and what will make your experience better. aH alton H. owner Arts and Crafts Used the software for: 1-2 years ### "Bill is the real deal " September 23, 2024 5.0 Pros The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices. Cons This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant. Review Source Response from BILL September 26, 2024 Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software. WL Whitney L. Owner Retail Used the software for: 1-2 years ### "Great app for simplified business accounting" September 9, 2024 3.0 All experience has been relatively simplified and one of the better business accounts to manage Business expenses, and cash flow Pros I like how easy it was to set up an immediately put to use in order to get paid from customers with various payment options Cons I don’t like that there aren’t more options for the subscription. All the options available are kind of pricey. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable I chose Bill account payable and receivable over Quickbooks because Quickbooks has reputation for suddenly shutting down accounts without warning and I can’t be having that as a business owner Review Source Response from BILL September 10, 2024 Whitney, thank you for your valuable feedback on BILL! We are thrilled that you found it easy to set your account up and immediately put the service to use to get paid from your customers with different payment options available. We appreciate your suggestions of having more options for subscriptions and have passed that on to our team. Customer feedback is valuable to us as we like to hear about what is working well for our customers. BF Bernat F. CEO Information Technology and Services Used the software for: Less than 6 months ### "Full of bugs. Avoid at all cost" October 21, 2024 1.0 Their product is full of bugs. I couldn't enter my address so I was not able to get paid. Review Source Response from BILL November 7, 2024 Bernat, thank you for your feedback. We are sorry to hear that you had frustrating experience with our software, while trying to add your address and get paid. If you still need assistance, please send an email to feedback@hq.bill.com with your contact information, someone from our support team will gladly reach out to you directly to help. JW Jacquie W. Project Manager Computer Software Used the software for: 2+ years ### "Mixed Feelings " November 13, 2023 2.0 Overall, I have found that their customer service is good which is important when needed. Our other product, Xero, has ZERO customer service. If I had to decide between these two products mentioned here, I would definitely pick BILL. Pros This is easy on the eyes and very user friendly which important to me. Cons Our company has this integrated with Xero and I do not feel they work well together without duplication. Review Source Response from BILL November 15, 2023 Thank you Jacquie for reaching out and providing feedback. We are happy to hear that our software is easy on the eyes and user friendly. We are sorry about any frustration caused by integrating with Xero. Please feel to reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you need any help with your sync concerns. Craig S. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "Bill.com is the slowest invoicing and funding provider of them all." July 12, 2023 1.0 Worst ever. It takes a minimum of 45 minutes for an answer from chat support. It doesn't feel like anyone really cares about our time. Pros Bill.com is secure and it integrates with most accounting platforms. Cons The customer (not us) has a lot of control in scheduling the payment amount and date. The customer can also change the scheduled date even after it looks like its been paid. Whereas from our shoes we need to know we have been paid before we ship the product. After the invoice shows as paid the funding takes 7-8 business days or longer by ACH. This just isn't competitive. Its obvious that in addition to the 79 fee for use of the software that most of their revenue is generated by float on both our receivables and our payables. We don't want anyone to wait. It's important that all parties get paid as immediate as possible. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Melio](https://www.capterra.com/p/184673/Melio/) Reason for choosing BILL Accounts Payable & Receivable Brandname Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We hoped to have faster funding and some sort of chargeback protection. Review Source Response from BILL July 13, 2023 Thank you for your feedback, Craig! I'm sorry to hear that you had a frustrating experience with receiving payments. If you still need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email with our customer support team. We are here to help and want to assist you promptly. Kirsten C. Accounting Manager Accounting Used the software for: 2+ years ### "Getting better but still needs reporting" August 31, 2023 4.0 Allows routing & approvals that are useful Pros The automation and defaults have gotten a lot better. The sync function to QB & Sage Intacct works pretty well and decreases duplicative effort. The security around users and banking is well-designed. The note functionality is great for communicating with my staff and maintaining history. Customer support is generally good. Cons The reporting is definitely lacking. Running filtered reports is limited and cumbersome. I end up running huge reports when I only need one vendor's history. The sync function works well when it works, but the sync errors can be really complicated. Sometimes, support doesn't get what you're trying to accomplish - it doesn't seem like they all have experience using the product. Reason for choosing BILL Accounts Payable & Receivable integration with multiple accounting software packages and pricing Review Source Response from BILL September 1, 2023 Kirsten, thank you for providing your feedback on what is working well and areas where we can improve. We apologize for any frustration you may have experienced with our reporting tool and syncing. If you need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email from our customer support team. VR Verified Reviewer Accounting specialist Accounting Used the software for: 2+ years ### "My 2 years experience with Bill.com" September 30, 2023 5.0 Pros \- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors. Cons \- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review. Review Source Response from BILL December 13, 2023 Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us PV Pavan V. Accounting Specialist Accounting Used the software for: 6-12 months ### "Simplified process for Invoice processing and payment application" October 3, 2023 4.0 Overall I would say it was a Good experience. I would recommend BILL to anyone who are looking to simplify their AP and AR process and even if you are looking BILL as a payment method to your vendors or receive payments from your customers. But if you are looking BILL as a Accounting or reporting software, then I would definitely recommend you to go with other softwares. Pros We use multiple softwares to provide end to end accounting for clients. The best part about bill is its easy to integrate with other softwares. BILL creates easy to use invoices for our customers and also processing of vendor invoices is simple as most of the data is captured by IVA. The best part in BILL is payment processing as there are multiple methods to make payments and also charges for each payment is very less. We can initiate single payment for multiple invoices. We can even schedule the payment for vendors in BILL. Cons Reporting is not as expected in BILL. We need to modify each and every data to get the required Excel. They need to even take care of designing of reports as the reports will not come with their own design and we need to do everything. Invoice creation templates are most common and we can't see any design there. They need to work Mork on design and Reporting part. Review Source Response from BILL October 10, 2023 Thank you for your 4-star review, Pavan! We appreciate hearing that our BILL software is integrating well with other programs for you. We're glad to hear that invoicing for vendors and customers is easy to use and that making payments has been simplified. We apologize for any frustrations you have experienced with our reporting system and design. We will pass your feedback on to the appropriate team. If you have any questions or concerns, please feel free to reach out to our customer support. You can find more information on our website: https://help.bill.com/hc/en-us. Thank you! LS Lora S. Civil Structural Engineer Architecture & Planning Used the software for: 2+ years ### "It enhances companies' capabilities to manage financial affairs efficiently" December 22, 2022 5.0 It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort. Pros Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want. Cons Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support. Review Source Response from BILL January 2, 2023 Lora, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :) VR Verified Reviewer Director Non-Profit Organization Management Used the software for: 1-2 years ### "Bill.com saves us hours each week!" March 29, 2023 5.0 overall, we are thankful it was recommended to us bc it saves time and helps with record keeping Pros The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes. Cons Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable Cost, set up and synch with other systems Review Source Response from BILL March 31, 2023 We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with BILL. KV Kim V. COO Non-Profit Organization Management Used the software for: 2+ years ### "Super simple to use, reliable and secure" September 19, 2022 5.0 Overall, we love this software. It has served our small organization well as we've grown. We don't have a full blown, multi person accounting and bookkeeping department but still have significant bookkeeping needs. This allows us to be more efficient and keeps us organized. Pros We really like the approval process and how simple it is to set up and use. Allows the ability to split payments across multiple projects and account codes. Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system! The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability. The approval process workflow is exactly what our organization needed. Cons If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times. Review Source Response from BILL November 14, 2022 Thank you for your review, Kim. We are glad to hear that you are enjoying our app, and we'll be sure to get your feedback from our product team! Adam G. Chief Information Technology Information Technology and Services Used the software for: 1-2 years ### "Bill , automate invoices " August 16, 2023 4.0 Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use Pros What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control. Cons Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Melio](https://www.capterra.com/p/184673/Melio/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) It has good integration with other software Review Source Response from BILL August 20, 2023 Thank you for your excellent review, Adam! We're thrilled to hear that our service has been easy and helpful for you as a new user. We truly appreciate your kind words and we're going to share this with our product team, who always enjoy hearing positive feedback! Ekalavya H. Founder & CEO Marketing and Advertising Used the software for: 2+ years ### "The best account platform for small and medium businesses " June 15, 2022 5.0 Our experience has been great. Pros Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH Cons Sometimes it takes longer than 3 working days to receive the payment in our accounts Review Source Response from BILL November 14, 2022 We're really grateful and appreciate you taking the time to share your rating with us, Ekalavya. Thank you for your review! JG James G. Controller Real Estate Used the software for: 2+ years ### "BILL Master" October 26, 2023 4.0 I would not be at my current role without BILL because I would not be able to manage the entire AP, AR, and accounting functions without it. It's a must-have! Pros BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity. Cons BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks was a step behind in the cloud based payables solutions. Review Source Response from BILL October 27, 2023 Thank you James for your positive feedback! We are thrilled to hear that our BILL software has sped up productivity for you. We will pass along your feedback on cost-effectiveness. We always want to hear what works and what will make your experience better. VR Verified Reviewer AP Manager Retail Used the software for: 2+ years ### "Bill.com is only good for small business " November 30, 2022 2.0 Pros Ease of use, good for contractors and small businesses <1M in rev/payables Cons Inconsistent payment times, customer support rarely helps Review Source Response from BILL January 2, 2023 We're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! LB Leila B. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to make an invoice or upload your own on bill.com, plus lots of useful payment updates" February 28, 2023 5.0 Pros As a consultant, I love being able to upload my own PDF invoice to bill.com, which then extracts the core information my client needs to see and presents it in a packaged, clear way, while also retaining the PDF of the more detailed invoice in my custom, branded format. I appreciate bill.com's notification emails when payment has been approved (especially since it includes an estimated payment date) and then when it has been sent to my bank account. Cons It's great that bill.com has advanced security, but I do end up resetting my password all the time since I switch between a lot of different devices, locations and IP addresses. Review Source Response from BILL March 7, 2023 Thank you for your review, Leila. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! Paulette B. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Highly efficient program that every business should use." June 7, 2023 4.0 The software has been instrumental in automating financial operations at my company and has had a profound effect on the effectiveness and precision of our bookkeeping. Pros Having several options for making and receiving payments is really convenient. We particularly appreciate the centralized accounting for both payables and receivables and the flexibility to modify approval methods. Cons There are certain annoyances and clumsiness that need to be worked out. If you click into one of the selected bills to view its underlying image, for instance, you will deselect all of the bills you have previously approved and will have to do so again. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) because it is a program that has a better cost and a better configuration. Review Source Response from BILL June 12, 2023 We're glad to hear about your great experience on our app, Paulette. We're going to share this with our product team, who always enjoy hearing positive feedback. Thank you! WS Warren S. Senior Analyst Financial Services Used the software for: 1-2 years ### "Bill --> A great nifty payments system that suits all needs" May 17, 2023 4.0 Really great product that was implemented for a client and used for almost 2 years by us (supporting the client with finance and operations as they grew) and we recommend/implement this with ALL of our clients that need FP+A and related services; we connect this and other key CRMs to Mosaic Tech and make magic happen! Pros International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to \[sensitive content hidden\] making the process easierLinks easily to QBO Mobile version available Cons Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization Review Source Response from BILL May 19, 2023 We highly appreciate your excellent review, Warren! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll be sure to get your feedback to our product team. Thank you! 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