# BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166559/BILL/reviews --- BILL Accounts Payable & Receivable 4.1 (562) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BILL Accounts Payable & Receivable Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews Streamlined setup and navigation 92% positive reviews out of 62 Most reviewers describe ease of use as a major benefit, highlighting quick setup, intuitive navigation, and simple recurring billing management. Slow and unhelpful support 62% negative reviews out of 91 Some reviewers report customer support as unresponsive, difficult to reach, and providing generic or delayed answers to problems. Adam G Chief Information Technology, 10,001+ employees. "Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times." Flexible multi-level approvals 90% positive reviews out of 50 Most reviewers appreciate the approval process, noting customizable workflows, clear audit trails, and remote access for efficient invoice review. Katherine C Chief Operations and Finance Officer, 11 - 50 employees. "Bill is easy to use and the functionality of including different people to review and approve bills is high." Notification and inbox frustrations 69% negative reviews out of 39 Some reviewers describe email notifications as excessive, confusing, and difficult to manage, with issues in inbox organization and message clarity. Intuitive and clear interface 85% positive reviews out of 40 Most reviewers find the user interface straightforward, user-friendly, and easy for new users to adapt without extensive training. High and confusing pricing 74% negative reviews out of 39 Most reviewers report pricing as expensive, especially for multiple users, and mention unclear or increasing costs as a concern. Andrea P Manager, 11 - 50 employees. "The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it" ## Showing most helpful reviews Showing 1-25 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hallye N. Operations Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One stop for Invoicing and Reporting" March 10, 2026 4.0 Bill is great and we use it along with Dext and Divvy for accounts AP and AR, invoicing and bill payment. Pros Bill is a great software to keep track of bill payments, AR, AP, customer invoicing and payments, running reports and has great customer support. Cons Bill can be costly as it has many additional software's and features that work with it but all are worth the money, Bill is better for larger scale businesses. Review Source KC Katherine C. Chief Operations and Finance Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A great tool for nonprofits" June 19, 2025 5.0 Overall this is a great tool that I would recommend to others in the nonprofit industry as a way to manage invoicing and paying bills with full transparency for multiple bill approvers. Pros Bill is easy to use and the functionality of including different people to review and approve bills is high. Cloud-based means that the work can get done securely from anywhere. Cons The sync to Quickbooks Online can sometimes make small mistakes that have to be caught and fixed. This is rare but time-consuming. Alternatives considered [Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing BILL Accounts Payable & Receivable Our local nonprofit org supported this platform and preferred it. Review Source Response from BILL June 20, 2025 Katherine, we want to thank you for your extraordinary review of BILL and appreciate your feedback on our software! It's great to hear that you find it user-friendly and packed with features that allow multiple people to review and approve bills. Plus, the platform's cloud-based nature means you can get your work done from anywhere. Our apologies for any difficulty you have encountered when syncing, which can be time-consuming for your company to fix. We appreciate your recommendation, as we are always eager to hear what works well for you and how we can enhance your experience. MR Matt R. CFO E-Learning Used the software for: 6-12 months ### "It's a handy and convenient tool; just be aware of its purpose in relation to your broader tech stack / accounting software." April 30, 2026 4.0 Pros It's nice that you can store the supporting documents easily on each transaction. I also like that it's easy to process payment directly from Bill.com rather than having to set up a separate card or ACH transaction. I like that you can have an inbox where bills go to be reviewed and that it tries to auto populate the basic bill information (though not always correctly). Cons If you have a high volume of bills, sometimes the payment processing can be annoying for a single vendor if you're selecting multiple bills that aren't in sequence. It's easy to do this on the home 'unpaid bills' screen, but for whatever reason if you're on the actual vendor screen, the ability to select individual bills to pay isn't the same as on the home 'unpaid bills' screen that has every vendor. Also -- and this applies to any integration, not just Bill.com -- but if you aren't careful it is fairly easy to get out of sync with your accounting software (e.g. if you enter an adjustment in accounting software but not Bill.com). You'll need to do frequent reconciliations or just accept that Bill.com is more of a tool than a source of truth. Review Source VR Verified Reviewer Accounting Clerk Accounting Used the software for: 6-12 months ### "Would only wish it for my worst enemies " January 5, 2026 1.0 When I think of BILL, I think of hostile architecture. Surely there is thought behind the design and systems of BILL. Without a doubt, when it works, it works. I think that's great, and literally the minimum expectation. If you've had positive experiences with BILL, I am only jealous of you, and wish others the same. I am making my best professional neutral face as I type this. BILL is a nice looking fintech product with infinite headaches waiting for you. We are an accounting firm with clients, and for all clients we use both BILL AP/AR and Spend & Expense (formerly Divvy). Our "account manager" managed to create unique companies for each client's AP/AR and S&E accounts. We are paying double subscription fees for some clients. We do not understand how or why this happened, and the best way to fix it would be to work with our account manager to terminate some companies and setup everything again. There are minor issues that happen, and those can be quickly solved by BILL customer support. If you run into any issues above what's answerable by existing Help Articles, you are absolutely at the mercy of whoever is on the other line. For example, there was a BILL-side issue that prevented some features (multiple colleagues had the same issue on different computers). A few hours and escalated case later, after the "manager" told me to restart my computer, the same manager confirmed it was a BILL-side issue. On the other hand, there have been a few angels that have given me sage advice to navigate BILL's asinine platform. I sincerely, sincerely wish competitor products are easier to work with, because I am sure this is purgatory, if not, an actual part of office-hell. I have heard on BILL product webinars there are accounting firms with \*hundreds\* of clients, and I can't imagine that at all -- it takes me at least 30 seconds to log in, another 30 seconds or a minute to get to the right page. Or, make that 3 minutes because after I log in, BILL switches me back and forth between AP/AR and S&E and I have to click about 3-5 times to get to the right client to begin with. If you choose BILL, I sincerely wish you the best! Pros You can see the delivery status of paper checks sent out. This is not a feature offered by some competitors. Cons A lot of things. If you need customer support for any small or critical reasons, you are at the mercy of whom you're connected to. Expect to spend 10-20% of your work week with BILL support if you decide to use BILL. Review Source AP Abigail P. Manager, Accounts Payable Individual & Family Services Used the software for: 2+ years ### "Happy Enough To Continue Partnership" March 21, 2026 4.0 We are mostly pleased with Bill AP&AR. On occasion I experience trouble escalating support issues to a timely resolution. There are a few missing features from approval policies I would like added. Pros Streamlined processes. Intuitive processes. Customizable integration settings. Ability to track payments. Cons Inability to merge original platform set up to unified platform. Process necessary to follow vendor virtual card payments. Alternatives considered [Paymode](https://www.capterra.com/p/234113/Bottomline-Paymode-X/) Reason for choosing BILL Accounts Payable & Receivable Bill.Com offered a more transparent plan and payment researching. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Ease of use, up to date functionality. Platform design. Review Source SM Sean M. Owner Real Estate Used the software for: 2+ years ### "Hidden Fees & No Real Support — Not Worth Using" November 25, 2025 1.0 Extremely disappointing. The vendor never received the money, we reported the issue right away, and support passed me between agents only to tell me a resolution would cost almost as much as the payment itself. A payment platform should protect businesses, not penalize them for system errors. We will not be using Bill.com again. Pros Honestly, nothing. We tried using the platform for a simple vendor payment, and even that turned into an unnecessary headache. Cons Terrible support policies. We sent a $125 payment to a vendor who appeared as fully set up on Bill.com. When the vendor said they don’t use Bill.com, we immediately requested a reversal. Bill.com wanted to charge a $90 fee to “attempt” a reversal with no guarantee we’d ever get our money back and said it could take 30–90 days. Being charged nearly the entire payment amount for their own system issue is unacceptable. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable Was already setup with Bill.com previously. Will now be looking at alternatives Review Source VR Verified Reviewer Finance Admin Marketing and Advertising Used the software for: Less than 6 months ### "Terrible client experience " September 4, 2025 1.0 I regret switching our companies over to Bill.com but we are stuck for a moment since it is so time consuming to switch to a new payment platform. I was promised that all the functions regarding invoicing that are available in QB would be available in Bill.com and literally none of them are available. You have to manually update every recurring invoice anytime you adjust our invoice template. You have to manually receive payments because Bill.com does not receive updates from QB. Bill.com reuses invoice numbers which causes lots of confusion and errors. You cannot bundle services in your invoice. I cannot fathom that a company that has offered this service for more than 5 years has not worked harder at making it a better experience for their clients. I'm grateful that we have not switched our Payables over. Pros Low payment processing fees. There are very little pros to using Bill.com and outside of the low payment processing fees, it is terrible. Cons BILL Accounts Receivable has the most basic, bare bone features available and it is very apparent that the customer service is outsourced. It creates a lot of additional manual work to upkeep and there is not a lot of helpful reporting. During chats, if your page refreshes (which it does often) or you navigate elsewhere, you have to start the chat all over again. Alternatives considered [Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing BILL Accounts Payable & Receivable Ramp does not offer Account receivables yet Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickBooks kept raising their pricing for payment processing Review Source Response from BILL September 9, 2025 Thank you for your valuable insight on BILL. We are glad you find the cost of payment processing fees low. We're sorry for the frustration you have experienced in staying connected with our support team and not finding our reporting options helpful. If any assistance is needed, please email us at feedback@hq.bill.com, and someone from our team will contact you directly to help. PK Patricia K. VP, Finance and Operations Hospitality Used the software for: 1-2 years ### "Game Changed!" March 25, 2026 5.0 Our experience has been wonderful. Transitioning our workflow from paper to electronic has been a true game changer for our leadership team! Pros Bill has been one of the best platforms added to our organization in the past decade. It links directly to our accounting system so all of our financial reporting is updated real-time for any invoices added to bill. Bank transactions have been significantly reduced making reconciliations a breeze. Additionally, the workflow enables all invoices to have the appropriate approvals for policy compliance and made tracking down check signers obsolete! Given the time savings alone the small price we pay for processing is a great value and is far less than the cost of time, check stock and postage. Vendors manage their own accounts, which is amazing in and of itself. The onboarding process for them is very simple and requires very little interaction to get them up and running. We have had to reach out to customer support a few times and our problems ended up being a minor bug or issue that was quickly resolved. Ten out of ten a great product. Cons Minor dislike - I just can't get used to the name transition from bill.com to bill. The other thing I do not love is that we renamed our dimensions in our accounting system and unfortunately that doesn't translate to bill. We have retrained ourselves so it is not a big issue, but on our wish list for modifications. Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Experienced user" February 11, 2026 5.0 It was a positive experience, it was easy to navigate in either mobile or desktop browser, as well as the app. Pros Very easy to use and straightforward interface, at least using it as the invoice receiver. I like the organization tools. Cons I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots. Review Source Charlie L. Videographer and Editor Design Used the software for: Less than 6 months ### "BILL is a Great Payroll and Bookkeeping Software!" February 19, 2026 4.0 Overall, BILL was great when it came to payroll and keeping thing organized when getting paid for gigs. Pros BILL was a great tool for both accounting and bookeeping, as it is what I used for a while regarding payroll from an old company I was with. It was great value for money in that the learning curve wasn't too severe and there were basically 0 bugs or issues. Highly recommend! Cons I think the thing I liked least was the customer support wasn't that easy to reach. I had a small bug early in my time using it and had to wait quite a while before getting help. Review Source CS Christian S. Freelancer and Owner Marketing and Advertising Used the software for: 2+ years ### "Perfect billing solution for businesses small and large!" November 8, 2024 5.0 Overall, I have been extremely happy using BILL. My clients are easily able to access and pay invoices, and I am able to set up my clients with recurring invoices, to alleviate extra work for me. Pros BILL is very easy to use, with lots of options for sending out invoices, receiving payments, etc Cons As with most software, BILL pushes hard for you to pay to upgrade your account. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable BILL was simpler to use and still had a free invoicing only option. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave had less functionality and wasn't used by as many businesses as BILL Review Source Response from BILL November 12, 2024 Thank you, Christian, for your amazing review of BILL! We are excited to hear that our software has been easy to use, with a ton of options for sending out invoices, receiving payments, etc. We appreciate your feedback on our upgrade marketing. Please continue to provide feedback as we are always working hard to improve our software. KT Krystal T. Software Solutions Associate Financial Services Used the software for: 2+ years ### "Is it too good to be true? A simple click of a button and all my bills are paid?!" October 3, 2023 5.0 Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs. Pros BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help. Cons While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing BILL Accounts Payable & Receivable Pricing, ease of use and processing times. Along with the audit trail for enhanced transparency. Also, it integrated with 3 of our already used products. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Oh several reasons. Too many fees. Processing times were horrendous. Poor tracking and no audit trail. Review Source Response from BILL October 5, 2023 We thank you for your 5-star review Krystal! We are thrilled to hear that our software is making your business more efficient and that it has simplified invoicing and payment processing for you. We do appreciate hearing what can make our software even better and will pass along your feedback about our check process with automatic voids. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email LS Lindsey S. Director of Marketing Operations Insurance Used the software for: 2+ years ### "Good invoicing platform for clients" May 5, 2025 4.0 We've successfully used Bill for a few years now as a startup to bill our biggest clients. Pros We use Bill to invoice and keep track of payments from our largest clients as a startup. Cons We cannot add multiple emails to auto send invoices to, which can be frustrating when it comes to billing. Review Source Response from BILL May 6, 2025 We sincerely appreciate your valuable insights regarding our software, Lindsey! We're delighted you can use BILL to invoice and track payments from your biggest clients. We apologize for the frustration caused by the inability to add multiple emails for auto-sending invoices. To share your thoughts on missing features, go to your BILL overview page, scroll to the bottom, and select 'Leave feedback'. Choose the option for 'An existing feature/function is missing' to tell us about any features you think would help. Thank you again! CP Christie P. Director of Operations Retail Used the software for: 1-2 years ### "Bill Product review " April 28, 2025 5.0 Overall experience has been good. Only one con to the program. Pros Tells me exactly what to expect within the program. Very easy to navigate the platform. Cons The program will add companies on it's own, causes some disruptions in the invoicing process as you have to filter out the business list. Review Source Response from BILL April 29, 2025 Christie, thank you for your valuable feedback on BILL! We love that you find our software easy to navigate and that it clearly explains what you can expect from the program. We apologize that you have had difficulty with companies being added independently. You may need to check and see if auto-connection is turned on, which would allow for that to happen. Please continue providing feedback; we are always working hard to improve our software. SA Sayeeda A. Accountant Insurance Used the software for: Less than 6 months ### "Ease of handing AP and AR" April 24, 2025 4.0 I have had a good experience with bill.com. it is one stop for all AP and AR invoices. AP management has become relatively easy to handle. Pros Ease of processing payments And invoice tracking makes it easy to manage AP. Not full invoice payment, even partial payments can be managed easily. Cons All Invoices in one place can be found. And the details of bills, payments makes it easy to understand. Review Source Response from BILL April 25, 2025 We appreciate your phenomenal review of BILL, Sayeeda! We are pleased to hear that you enjoy the ease of processing payments, having all the details for bills/payments makes it easy to understand, being able to track invoices makes it easy to manage your AP, and that all of your invoices can be found in one place. We appreciate all feedback, as we are always trying to improve our customers' experience with our software. PC Peggy C. Accounting Consumer Services Used the software for: Less than 6 months ### "Bill can help you streamline your day to day accounting needs" October 31, 2024 4.0 Very easy to use and was a breeze to set up Pros There is an option for them to email the customer to let them know you have received the invoice. Cons The emails come from "Bill" which some customers then assume it is spam. I think it should reference accounting in their title. Review Source Response from BILL November 7, 2024 Peggy, thank you for reaching out with your valuable feedback on BILL ! We love that you find the option to let customer know about receipt of invoice useful and that you find our platform easy to set up and use. We appreciate you sharing the feedback on emails sent by BILL to your customers and have passed that on to our team. Please continue to provide feedback as we are always working hard to improve our software. CK Caitlin K. Assistant Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Better Way To Bill" September 25, 2024 5.0 Pros Makes it easy to go through bills and approve to make sure they are correct! Cons There is nothing that I dislike about Bill.Com it has made the billing process so much easier. Review Source Response from BILL September 30, 2024 Caitlin, thank you for your glowing review of BILL! We are delighted that you find it easy to go through bills and approve to make sure they are correct using our software. Customer feedback is valuable to us as we like to hear about what is working well for our customers. VR Verified Reviewer Accounts Manager Marketing and Advertising Used the software for: 6-12 months ### "Please allow secondary/partner access without 2-factor authentication." August 28, 2024 4.0 In the beginning it wasn’t user friendly but now I have become proficient. Pros Invoicing template is good. It saves all my previous entries. Cons 2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this. Review Source Response from BILL September 3, 2024 Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software. RR Randall R. Family Program Associate Non-Profit Organization Management Used the software for: 6-12 months ### "BILL IS AWESOME!" October 16, 2024 5.0 BILL is very accurate, never ran into any troubles. Pros We have been using BILL for a bit and have had no issues. Cons Haven't ran into any! This system is very dependable! Review Source Response from BILL October 23, 2024 Thank you for your glowing review, Randall! We love that you have been able to use BILL with no issues. Customer feedback is valuable to us as we like to hear about what is working well for our customers and what if anything needs improved. SA Shira A. Associate Director Marketing and Advertising Used the software for: 2+ years ### "Great accounting tool for business " August 1, 2024 5.0 Easy way to upload vendor invoices and approve for payment. Pros Easy uploads and tagging project names and codes and who can sign for approval. Cons Hard to search for already approved invoices in your history. Review Source Response from BILL August 2, 2024 Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software. KA Kristina A. Vice President Accounting Used the software for: 2+ years ### "A Fast Convenient way to pay bills for any size business. " October 3, 2023 4.0 Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the payment amounts, payee etc. Pros I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options. Cons Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections. Review Source Response from BILL October 5, 2023 Thank you for your positive review Kristina! We love to hear that making payments using BILL software is working for you. We apologize for any frustration that our virtual card program may have caused. We will pass along your feedback about network connections. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email VR Verified Reviewer Business Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Bill.com (BDC) is ready to help with Accounts Payable, but..." April 20, 2021 5.0 I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds. Pros Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but... BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons.... Cons To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions. Reason for choosing BILL Accounts Payable & Receivable Bill.com (BDC) is the program suggested and approved by our accounting firm. We are a 24-year-old animal welfare nonprofit and we plan to be serving the same animals 50 years from now that we are serving now. That means we must plan ahead to provide meaningful and reliable data on the way we operating now to our successors. That can only be done with investment of time and money now to serve the future. Review Source Response from BILL November 15, 2022 Hi, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "Efficiency at its finest with Bill.com" January 23, 2023 5.0 Overall, Bill.com has been a valuable asset for our organization. Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes. Pros As a administrator of Bill.com within my organization, I have found it to be an efficient and streamlined way to manage our financial processes. One of the greatest advantages of this software is the automation of tasks such as invoice processing, bill payments and account reconciliation. This has saved a significant amount of time and effort for our finance team and has improved our financial accuracy. Another strong aspect of Bill.com is the robustness of its reporting capabilities. It provides a wide range of financial metrics and insights that have helped us make data-driven decisions for our business. Additionally, the integration with popular accounting software such as QuickBooks and Xero makes it easy to keep our financial records up-to-date and in sync. Cons A potential downside of using Bill.com is that it may require a bit of time and effort to set up the software and customize it to fit our specific needs. Additionally, while the software offers many features, some advanced features such as budgeting and forecasting may require additional tools or custom development. Review Source Response from BILL February 1, 2023 Kavindu, your comment made our day! We will share this with our product team, who always enjoy hearing positive feedback. Melanie A. Lead Trainer and Consultant Professional Training & Coaching Used the software for: 2+ years ### "Ge" July 16, 2023 4.0 Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and seems to be a great time saver that streamlines processes. I enjoy getting paid faster and love having a process I can track along the way. Pros My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable. Cons While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success. Review Source Response from BILL July 18, 2023 Thank you for sharing your wonderful experience with our app, Melanie. We appreciate your kind words and will share them to our product team. They love hearing positive feedback like this! Mackenzie D. Director of Operations & Customer Experience Human Resources Used the software for: 1-2 years ### "Getting help is painful " October 1, 2018 2.0 It's not great. We use bill.com to invoice our customers. 60% of our client base has complained about the experience with bill.com because setting up accounts is not intuitive, and clients often times have set up different kinds of accounts by accident then feel harassed by reminder emails which state they haven't paid an invoice, even though they are marked as "paid" on our end. We paid a hefty API integration fee in an effort to host all of these invoices in our own system so that our customers wouldn't have to interact with bill.com. However, now we are facing a whole new set of challenges trying to gather information from bill.com that isn't exposed, but is integral in making the integration successful... then trigger days and days of frustration with support to get about 60% of the information that we need. Pros The ease of creating and tracking invoices Cons Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops. Review Source Response from BILL November 15, 2022 Mackenzie, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.