--- title: "BILL AP/AR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BILL AP/AR Software - reviews, pricing plans, popular comparisons to other Accounts Payable products and more." source_url: "https://www.capterra.com/p/166559/BILL/" page_type: "product" language: "en" publication_date: "2026-10-28" --- # BILL AP/AR Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BILL AP/AR ## What is BILL AP/AR? BILL (NYSE: BILL) is a leading financial operations platform for small and midsize businesses (SMBs). As a champion of SMBs, we are automating the future of finance so businesses can thrive. Our integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Hundreds of thousands of businesses rely on BILL’s proprietary member network of millions to pay or get paid faster. ## What is BILL AP/AR used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Accounts Payable](https://www.capterra.com/accounts-payable-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 563 user reviews Reviews sentiment Positive 81% Neutral 7% Negative 12% Pros & cons Streamlined and intuitive experience Flexible automated approval workflows Slow and unhelpful customer service Overwhelming and unclear email system Starting price $49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Accounts Payable / 2026 - Accounting / 2025 - Accounts Receivable / 2025 - Recurring Billing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BILL AP/AR?[Manage this product listing](https://www.g2.com/products/bill-ap-ar/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BILL AP/AR 4.1 (563) VS. [4.4 (3,339)](https://www.capterra.com/p/120109/Xero/reviews/) Starting Price $49 Per User, Per Month Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (517) Ease Of Use 4.4 (26,695) Value For Money 3.9 (402) Value For Money 4.2 (20,530) Customer Service 3.8 (395) Customer Service 4.0 (20,790) ## BILL AP/AR alternatives [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,717)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,555)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) Highest Rated [Abby](https://www.capterra.com/p/268623/Abby/) [4.7 (604)](https://www.capterra.com/p/268623/Abby/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268623/Abby/) [View all alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) ## FAQs about BILL AP/AR Overview ### What problems does BILL Accounts Payable & Receivable solve? BILL Accounts Payable & Receivable solves paper-based bill handling, unclear invoice ownership, delayed approvals, and disconnected payment records by centralizing invoices, supporting documents, approval routing, payment scheduling, and status tracking. Finance teams, bookkeepers, controllers, and distributed managers benefit from faster vendor payments, clearer cash-flow oversight, and synchronized accounting records. Answer based on 441 reviews Overview ### Which roles and teams benefit most from BILL Accounts Payable & Receivable? BILL Accounts Payable & Receivable is most used by business owners, CEOs, presidents, and finance leaders who oversee cash flow, approvals, and vendor payments. Accountants, controllers, bookkeepers, and accounting managers use it to process bills, track receivables, reconcile records, and maintain payment documentation. Operations and office managers coordinate invoice workflows and payment timing. Answer based on 502 reviews Overview ### What company size and industries is BILL Accounts Payable & Receivable built for? BILL Accounts Payable & Receivable is built for small and midsize businesses, with small businesses representing 86% of reviewers and Accounting comprising 20%. It also serves midsize companies (9%) and enterprises (6%), with users in Non-Profit Organization Management (8%) and Computer Software (7%). Answer based on 563 reviews Features and Usability ### What are the key features of BILL Accounts Payable & Receivable? BILL Accounts Payable & Receivable includes core payment processing, billing and invoicing, and invoice processing for creating, uploading, approving, and paying bills. It also supports online payments, online invoicing, invoice history, approval process control, and ACH payment processing, with data security for protecting financial information. Answer based on 62 reviews Pricing ### How much does it cost and what fees or limitations are included? BILL Accounts Payable & Receivable starts at $49 per user/month for Essentials; Team costs 65 and Corporate costs 89 per user/month. A free trial is available. Essentials includes standard roles and CSV accounting imports, while higher tiers add integrations and customization. Reviewers often find user-based pricing costly for small teams or multiple users. Answer based on 58 reviews Integrations ### Which third-party tools and platforms does BILL Accounts Payable & Receivable integrate with? BILL Accounts Payable & Receivable integrates with 15 third-party tools, including reviewer-confirmed accounting and payment platforms QuickBooks Online, Xero, NetSuite, Sage Intacct, and PayPal. Its catalog also includes Expensify, FreshBooks, Gmail, Hubdoc, Salesforce Sales Cloud, Tallie, Tax1099.com, Earth Class Mail, and NetSuite SuiteProjects Pro. Answer based on 72 reviews Getting Started and Support ### What training and onboarding options does BILL Accounts Payable & Receivable offer? BILL Accounts Payable & Receivable provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, scheduled instruction, self-paced reference, and recorded learning materials for teams getting started with the product. Getting Started and Support ### What customer support options does BILL Accounts Payable & Receivable offer, and how do users rate the experience? BILL Accounts Payable & Receivable offers email/help desk, FAQ/forum resources, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe chat agents as quick, helpful, and responsive, with follow-up; however, others report slow ticket responses, difficulty reaching support, inconsistent guidance, and delayed issue resolution. Answer based on 148 reviews Security ### How does BILL Accounts Payable & Receivable handle data security and access control? BILL Accounts Payable & Receivable protects data through security encryption, customizable user permissions, role-based access rights, approval chains, segregation of duties, audit trails, and two-factor authentication. Users can stop access to funds and review limits. Some reviewers report frequent password resets and device-verification codes, while others want stronger controls preventing users from changing company settings. Answer based on 46 reviews ## Who uses BILL AP/AR? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined and intuitive experience 92% positive reviews out of 62 Most reviewers indicate ease of use simplifies setup, daily tasks, and onboarding for both new and returning users. Slow and unhelpful customer service 62% negative reviews out of 91 Some reviewers indicate customer support is difficult to reach, slow to respond, and often provides generic or inadequate assistance. Daia C. Owner, 2 - 10 employees. "The customer support was very unhelpful, as well as unresponsive in assisting me with information for understanding why my account was closed immediately after processing my first payment" Flexible automated approval workflows 90% positive reviews out of 50 Most reviewers describe the approval process as efficient, customizable, and valuable for managing permissions and transparency. Katherine C. Chief Operations and Finance Officer, 11 - 50 employees. "Bill is easy to use and the functionality of including different people to review and approve bills is high." Overwhelming and unclear email system 69% negative reviews out of 39 Some reviewers report excessive, confusing notifications and difficulty managing or customizing email-related features. Intuitive and accessible interface 85% positive reviews out of 40 Most reviewers find the user interface straightforward, visually clear, and easy for users of varying experience levels. High and confusing pricing structure 74% negative reviews out of 39 Most reviewers indicate pricing is expensive, especially for multiple users, and often difficult to justify for smaller organizations. Anonymous User Manager, 11 - 50 employees. "The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it" ## Features AI summary Based on 16,388 Accounts Payable reviews Capterra data shows that buyers of billing and invoicing software rank the following features as their top priorities: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**55%**) BILL Accounts Payable & Receivable supports **Invoice Processing** and **Invoice Creation**, so businesses can handle incoming invoices efficiently and generate bills quickly from the same system. However, it does not offer **Quotes/Estimates**. Instead, it provides other features that reviewers also rate as important, including **Payment Processing** (**52%**), **Online Invoicing** (**51%**), and **Invoice History** (**44%**). These features help businesses collect payments faster, manage invoicing digitally, and keep a clear record of past transactions, allowing teams to stay organized and maintain better control over cash flow. Invoice Processing 4.2 (63) 77.78% of 63 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made Invoice Creation 4.1 (44) 61.36% of 44 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Payment Processing 4.3 (76) 78.95% of 76 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Online Invoicing 4.1 (47) 55.32% of 47 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Invoice History 4.4 (40) 60.00% of 40 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Online Payments 4.5 (64) 70.31% of 64 reviewers that rated this feature as important or highly important Accept and process online payment transactions BILL AP/AR 102 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Receipt Matching: Match digital receipt images or data with corresponding expense entries - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bulk Send: Process of sending a large number of documents, messages or emails to multiple recipients at once - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Check Processing: Receive and deposit or issue and record check payments - Check Writing: Issue payments to third parties via checks - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - Credit Card Processing: Accept and process credit card transactions - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Document Management: Store, manage, and track all electronic documents in a centralized location - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Duplicate Payment Alert: Receive an automatic notification when the exact same payment is about to be initiated for the second time - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Funds Transfer: Transfer money electronically between two bank accounts - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - ERP integration: Integrate with existing ERP systems - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Small Businesses: Designed for small businesses - Forecasting: Form predictions based on past and present data/trends - Fraud Detection: Identify and prevent suspicious activity - General Ledger: Centralized accounting record which tracks all financial transactions - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Overpayment Processing: Flag a transaction when a customer pays more than they owe and either refund the overpayment or save the overpayment as a credit - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reconciliation: Reconcile payments with corresponding invoices or orders for accounting purposes - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchase Order Reconciliation: Aligns purchase orders with incoming invoices and receiving reports - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Receivables Ledger: A list of customers and their payments due updated on a monthly basis - Recurring Invoicing: Generate recurring invoices - Recurring Payments: Automatic and regular transactions made through a secure online platform at predetermined intervals (monthly, quarterly, etc.) - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (500) 4.1 Based on 500 reviews ## Pricing Value for money 3.9 (402) Free Trial [View pricing plan details](https://www.capterra.com/p/166559/BILL/pricing/) Essentials $49.00 Per User,Per Month It includes: - Manually integrate with accounting software via CSV file import/export - Easily enter bills - Automate approval workflows - Pay by ACH, virtual card, credit card, and more - Manage bills from a centralized inbox - Securely connect with +4M vendors via the BILL network - Set standard approval policies - Access 6 standard user roles Team $65.00 Per User,Per Month It includes: - Automatic 2-way sync with QuickBooks Online, QuickBooks Pro, QuickBooks Premiere, and Xero - Access custom user roles Corporate $89.00 Per User,Per Month It includes: - Set custom approval policies - BILL Procurement - Easily create purchase requests - 2-way matching Enterprise Custom Pricing It includes: - Automatic 2-way sync with QuickBooks Enterprise, Oracle NetSuite, Sage Intacct, Microsoft Dynamics, & more - Sync purchasing orders and automatic 2 and 3-way matching - Single sign-on - Dual control - Multi-entity, multi-location accounting capabilities - API access - Priority support Value for money 3.9 (402) 3.9 Based on 402 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Expensify](https://www.capterra.com/p/97594/Expensify/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (395) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (395) 3.8 Based on 395 reviews ## User reviews Overall rating 4.1 Based on 563 reviews Filter by rating Counts reflect reviews available in this feed. 5(297) 4(160) 3(40) 2(19) 1(47) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer CEO Used the software for: Less than 1 year ### "DO NOT USE BILL.COM" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 4, 2026 Horrible at best. I honestly do not understand why people haven't complained about them and how they continue to get new clients. Pros Absolutely abysmal customer service. You simply cannot speak to a person and their website is horrible to navigate and impossible to access funds that were sent to you! All they do is try to get more clients and even when you do get a live person, they are generally clueless. DO NOT USE THEM if possible. Cons Clueless customer service people after a substantial wait to get someone to call me back. After a good hour of "reading articles" as their way of providing customer support, I finally got a callback from someone who was absolutely clueless and could not help me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CFO Used the software for: Less than 1 year ### "It's a handy and convenient tool; just be aware of its purpose in relation to your broader tech stack / accounting software." 4.0 May 6, 2026 Pros It's nice that you can store the supporting documents easily on each transaction. I also like that it's easy to process payment directly from Bill.com rather than having to set up a separate card or ACH transaction. I like that you can have an inbox where bills go to be reviewed and that it tries to auto populate the basic bill information (though not always correctly). Cons If you have a high volume of bills, sometimes the payment processing can be annoying for a single vendor if you're selecting multiple bills that aren't in sequence. It's easy to do this on the home 'unpaid bills' screen, but for whatever reason if you're on the actual vendor screen, the ability to select individual bills to pay isn't the same as on the home 'unpaid bills' screen that has every vendor. Also -- and this applies to any integration, not just Bill.com -- but if you aren't careful it is fairly easy to get out of sync with your accounting software (e.g. if you enter an adjustment in accounting software but not Bill.com). You'll need to do frequent reconciliations or just accept that Bill.com is more of a tool than a source of truth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PJ Patricia J K. VP, Finance and Operations Used the software for: 1-3 years ### "Game Changed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 Our experience has been wonderful. Transitioning our workflow from paper to electronic has been a true game changer for our leadership team! Pros Bill has been one of the best platforms added to our organization in the past decade. It links directly to our accounting system so all of our financial reporting is updated real-time for any invoices added to bill. Bank transactions have been significantly reduced making reconciliations a breeze. Additionally, the workflow enables all invoices to have the appropriate approvals for policy compliance and made tracking down check signers obsolete! Given the time savings alone the small price we pay for processing is a great value and is far less than the cost of time, check stock and postage. Vendors manage their own accounts, which is amazing in and of itself. The onboarding process for them is very simple and requires very little interaction to get them up and running. We have had to reach out to customer support a few times and our problems ended up being a minor bug or issue that was quickly resolved. Ten out of ten a great product. Cons Minor dislike - I just can't get used to the name transition from bill.com to bill. The other thing I do not love is that we renamed our dimensions in our accounting system and unfortunately that doesn't translate to bill. We have retrained ourselves so it is not a big issue, but on our wish list for modifications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Abigail P. Manager, Accounts Payable Used the software for: 3-5 years ### "Happy Enough To Continue Partnership" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 25, 2026 We are mostly pleased with Bill AP&AR. On occasion I experience trouble escalating support issues to a timely resolution. There are a few missing features from approval policies I would like added. Pros Streamlined processes. Intuitive processes. Customizable integration settings. Ability to track payments. Cons Inability to merge original platform set up to unified platform. Process necessary to follow vendor virtual card payments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Home P. Operations Manager Used the software for: 1-3 years ### "One stop for Invoicing and Reporting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 12, 2026 Bill is great and we use it along with Dext and Divvy for accounts AP and AR, invoicing and bill payment. Pros Bill is a great software to keep track of bill payments, AR, AP, customer invoicing and payments, running reports and has great customer support. Cons Bill can be costly as it has many additional software's and features that work with it but all are worth the money, Bill is better for larger scale businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Charlie L. Videographer and Editor Used the software for: Less than 1 year ### "BILL is a Great Payroll and Bookkeeping Software!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 Overall, BILL was great when it came to payroll and keeping thing organized when getting paid for gigs. Pros BILL was a great tool for both accounting and bookeeping, as it is what I used for a while regarding payroll from an old company I was with. It was great value for money in that the learning curve wasn't too severe and there were basically 0 bugs or issues. Highly recommend! Cons I think the thing I liked least was the customer support wasn't that easy to reach. I had a small bug early in my time using it and had to wait quite a while before getting help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. M&O -. Pharmacist Used the software for: 3-5 years ### "Experienced user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2026 It was a positive experience, it was easy to navigate in either mobile or desktop browser, as well as the app. Pros Very easy to use and straightforward interface, at least using it as the invoice receiver. I like the organization tools. Cons I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Cheer mom Used the software for: Less than 1 year ### "Secured the bag" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 11, 2026 This was just a quick a using apple pay or cash app to receive fund but alot more secure for transactions and bank info. Pros This is a secure, user friendly and fast way to send and receive funds. I used this for the first and was nervous but the accuracy of notifications are amazing. Cons In order for me to request a link had to be shared with me first. Maybe this is how the company that I partnered with user it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Accounting Clerk Used the software for: Less than 1 year ### "Would only wish it for my worst enemies " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 7, 2026 When I think of BILL, I think of hostile architecture. Surely there is thought behind the design and systems of BILL. Without a doubt, when it works, it works. I think that's great, and literally the minimum expectation. If you've had positive experiences with BILL, I am only jealous of you, and wish others the same. I am making my best professional neutral face as I type this. BILL is a nice looking fintech product with infinite headaches waiting for you. We are an accounting firm with clients, and for all clients we use both BILL AP/AR and Spend & Expense (formerly Divvy). Our "account manager" managed to create unique companies for each client's AP/AR and S&E accounts. We are paying double subscription fees for some clients. We do not understand how or why this happened, and the best way to fix it would be to work with our account manager to terminate some companies and setup everything again. There are minor issues that happen, and those can be quickly solved by BILL customer support. If you run into any issues above what's answerable by existing Help Articles, you are absolutely at the mercy of whoever is on the other line. For example, there was a BILL-side issue that prevented some features (multiple colleagues had the same issue on different computers). A few hours and escalated case later, after the "manager" told me to restart my computer, the same manager confirmed it was a BILL-side issue. On the other hand, there have been a few angels that have given me sage advice to navigate BILL's asinine platform. I sincerely, sincerely wish competitor products are easier to work with, because I am sure this is purgatory, if not, an actual part of office-hell. I have heard on BILL product webinars there are accounting firms with \*hundreds\* of clients, and I can't imagine that at all -- it takes me at least 30 seconds to log in, another 30 seconds or a minute to get to the right page. Or, make that 3 minutes because after I log in, BILL switches me back and forth between AP/AR and S&E and I have to click about 3-5 times to get to the right client to begin with. If you choose BILL, I sincerely wish you the best! Pros You can see the delivery status of paper checks sent out. This is not a feature offered by some competitors. Cons A lot of things. If you need customer support for any small or critical reasons, you are at the mercy of whom you're connected to. Expect to spend 10-20% of your work week with BILL support if you decide to use BILL. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lead of Supply Chain Used the software for: 1-3 years ### "Good way to approve invoices" 4.0 January 7, 2026 Pros I like that you can chat internally about a bill directly in the platform. I also like that you can view bills by vendor. There's a decent search functionality. Cons I dislike that there isn't a way to view PDFs without having to click into a particular invoice. If you could do that, to search for a particular invoice, that would be beneficial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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