# Page 5 | BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 561 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166559/BILL/reviews --- BILL Accounts Payable & Receivable 4.1 (561) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of BILL Accounts Payable & Receivable ## Showing most helpful reviews Showing 101-125 of 561 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jordan C. Leasing and Marketing Manager Real Estate Used the software for: Less than 6 months ### "Easy For Entire Company Use" March 15, 2024 5.0 Pros While I am not in our Accounting Team, I use the BILL website and mobile application for reconciliation of my business credit card (Divvy Card). Comparative to other reconciliation systems I enjoy the ease of seeing the amount I have available to me, the budgets my company has set, and the option to request funds from the mobile app. Cons So far I have not come across any issues with BILL or my Divvy Card set up. I am very strict about my spending, budget, and maintaining all invoices and receipts. Since transactions automatically come up once the card is used for reconciliation and there is no buffer time, I could see a potential to feel overwhelmed, but I actually prefer this feature! Review Source Response from BILL March 18, 2024 Jordan, thank you for providing us with your five star review. We are glad to hear that you enjoy the ease of seeing the amount on your card available to you based on the budget set by your company and option to request funds from the mobile app. We appreciate hearing that you have not come across any concerns or issues with BILL or your Spend & Expense card. If you do have any concerns regarding your card please contact our customer support directly at 435-731-5078. Our hours of operation are Monday-Friday 6am-8pm MST and weekends 7am-4pm MST. LW Lisa W. CFO Telecommunications Used the software for: 1-2 years ### "Saving Time and Money Using Bill.com" April 2, 2021 5.0 We have been very happy with Bill.com. All managers are able to review and approve every invoice and Bill.com has helped us save money by increasing visibility. We have also saved countless hours of work for our accounts payable department since Bill.com com cuts all checks and sends all ACHs. Pros There are so many things we like about Bill.com. Implementation was well organized and the Bill.com team was helpful and knowledgeable. Adoption throughout our organization was so quick because the Bill.com system has been so easy to use. Cons We had difficulty at first getting Bill.com linked with the POs in our ERP, but the Bill.com team helped us to a full resolution. Alternatives considered [AvidXchange](https://www.capterra.com/p/144102/AvidXchange/)[Stampli](https://www.capterra.com/p/147301/Stampli/) Reason for choosing BILL Accounts Payable & Receivable Bill.com was the only program that we reviewed that would work with the POs in our ERP. The other solutions required POs to originate in their systems. We also felt the UI was clean and well-organized. Review Source Response from BILL November 15, 2022 We appreciate you sharing your great experience, Lisa. Thank you for your exceptional review! NC Nick C. Software Developer Computer Software Used the software for: 1-2 years ### "bac exchange rates" January 13, 2024 1.0 Pros It is eazy to payments. But sometimes bill.com can do something strange and expensive for clients. Cons I used payments in dollars. But suddenly, bill.com decided to switch it to AED, just because they decided it is better for recipient (who use USD account). So bill.com converted USD to AED (it costs 2.5% - too much), and transferred it to USD acc! Review Source Response from BILL January 17, 2024 Thank you Nick for providing feedback on our software. We appreciate hearing that you find it easy to make payments. We apologize for the frustration caused by your vendor's currency being changed - they would have gotten an email notifying them that had changed and that they had an option to opt out and receive USD. If it happened recently then you should have seen a notification below their invoice letting you know as well. Please feel free to reach out to us by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you have any questions or need assistance. Jennifer P. Comptroller, CFO beginning 03/01/16 Real Estate Used the software for: 2+ years ### "Bill.com is THE BEST software for managing accounts payable!" February 1, 2018 5.0 No mailing invoices/checks! The software prints the first page of the invoice on the bottom two stubs of the check. You can also pay your vendors electronically with a simple invite email AND the system emails your vendors to let them know payment is on the way! Pros I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!) Cons No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors. Review Source Response from BILL November 16, 2022 Jennifer, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :) IM Ivy M. General Manager Entertainment Used the software for: 6-12 months ### "Fantastic AP Processing, with Some AR frustrations" December 3, 2019 5.0 Aside from a few minor irritations regarding syncing with Quickbooks and document photo cropping on the iOS app, Bill.com has been an amazing addition to our workflow. Things are easier on the operations and accounting side, and our record keeping and bill payments are more timely and more accurate. This software easily pays for itself. Pros We use this program in concert with a remotely hosted instance of Quickbooks Enterprise Desktop edition. My team can forward bills and upload receipts as they come in, and sit down once a week to process them all through to create bills that appear in Quickbooks. This has not only improved the timliness of our AP data, but it's also increased the accuracy of account and job allocations. We've also lowered our monthly CPA bills by about 40% because the reconciliations are much smoother. The text recognition works very well and saves alot of time. We use bill.com to pay 1099 contractors via a secure direct deposit, which has saved alot of time and effort mailing and hand-delivering checks. Cons I don't like that vendor credit memos cannot sync to Quickbooks. I don't like that edits to invoices created in Bill.com won't sync to Quickbooks. To work around this, our sales team always clones and deletes invoices when they need to edit them. However this wouldn't be an acceptable workaround if we actually used Bill.com to send the invoices to our customers. I don't like that the iOS app doesn't crop document uploads anymore. It used to do so. Review Source Response from BILL November 15, 2022 We highly appreciate your excellent review, Ivy! We're glad to hear that you find our service easy and helpful to use for your businesses. Thank you! VR Verified Reviewer Senior Staff Accountant Internet Used the software for: 2+ years ### "Good software for Accounts Payable and Accounts Receivable functions." September 25, 2018 4.0 Great software that helped our company's AP dept go paperless. Pros Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact). Cons Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better. Review Source Response from BILL November 15, 2022 We're glad that you have a great experience. We really appreciate you taking the time to share your review. CS Chad S. Accounting Manager Public Safety Used the software for: 6-12 months ### "Terrible Customer Service Team" December 11, 2020 2.0 My experience has me looking at the competitors as they seem to be struggling to keep this company together. Pros We were up and running quickly! No more printing checks in house. Cons Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues! Alternatives considered [AvidXchange](https://www.capterra.com/p/144102/AvidXchange/) Reason for choosing BILL Accounts Payable & Receivable Bill.com was quick with setup/onboarding. Review Source Response from BILL December 16, 2020 Hi Chad! We're sorry to hear you're having trouble with our Customer Support. We'd love to hear your feedback if possible. The fastest way to get your questions answered is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely. From there, please request to chat with a member of Customer Support Leadership. We look forward to hearing from you! VR Verified Reviewer Head of Localization Translation and Localization Used the software for: 1-2 years ### "Strange pricing but solid product" July 21, 2021 4.0 It is a weird walled garden of invoices. It not completely transparent as I can't really tell what has happened to my invoice on the other side. It may be listed as late over unpaid but there is no sense to "why" or any next steps I can take in Bill.com. You just have to write to the accounting department of the company who needs to pay you. Would be better if they facilitated this though so I can say "hey, look here where it says unpaid. why is that?" and they would know what I'm talking about. Pros Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though. Cons The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it. Reason for choosing BILL Accounts Payable & Receivable This is a solid way for a Vendor to be paid and simplifies things for AP. Review Source Response from BILL July 23, 2021 Thank you for your feedback! We'd love the opportunity to help with any questions and/or outstanding issues that you're experiencing. Please feel free to provide us with your best email address and we will relay that to our team so that they can reach out. VR Verified Reviewer Operations Analyst Computer Software Used the software for: 1-2 years ### "Important Features, Very Buggy" September 30, 2020 3.0 It's a powerful tool to get your accounts in order, but if they ramped up their support and development, it would really shine. Pros It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly. Cons There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner Review Source Response from BILL October 9, 2020 Hi! We're sorry to hear you had trouble with Customer Support, though we would love an opportunity to make it right! The fastest way to get pass on feedback is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely. VR Verified Reviewer Used the software for: Less than 6 months ### "Delay payments to contractors" December 11, 2017 1.0 Cons I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review. Review Source AR Amir R. Accountant Accounting Used the software for: 2+ years ### "Bill.com review" October 1, 2022 4.0 Pros Ease of use Value Customer support Does the job User interface Cons Limited functionality Support can be lkmited at times Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Review Source Response from BILL November 14, 2022 We're glad that you have a great experience, Amir. We really appreciate you taking the time to share your review. GK Gatuko K. Accounting Manager Consumer Services Used the software for: 1-2 years ### "All Matters Accounting Made Easy With BILL" February 19, 2024 5.0 Pros From creating invoices to invoice management, BILL is very capable It comes with payment processing and is a good bookkeeper It makes an amazing small business accounting software. Cons It has handled our unique business accounting needs easily. No complaints. Review Source Response from BILL February 20, 2024 Thank you, Gatuko, for your five-star overall review of our BILL software! We love knowing that it makes an amazing small business accounting software and assists with creating and managing invoices, and payment processing. Please continue to provide any feedback that you might have. VR Verified Reviewer Web Developer Computer Software Used the software for: Less than 6 months ### "BILL for Web Developers" November 22, 2023 4.0 Pros It creates very professional looking pdf invoices and you can adjust the templates to however you like. The best thing about it is that it supports multiple currencies. Cons If you are moving from another billing software, it can be difficult to transfer all data and very time consuming to transfer it smoothly. Review Source Response from BILL November 27, 2023 Thank your you review and we are glad to be able to provide you with professional looking invoices that you can edit to your business needs. BILL is glad to be able to offer the ability for multi-currency to our customers. We apologize for the frustrations you experienced when transferring from you old billing software to ours. Please continue to provide your feedback as we use it when planning for the future of BILL. KA Kevin A. President Accounting Used the software for: 1-2 years ### "Just go with one of the alternatives " December 17, 2022 2.0 Pros A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually. Cons Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function. Reason for choosing BILL Accounts Payable & Receivable Just go with other providers Review Source Response from BILL January 2, 2023 Kevin, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! VR Verified Reviewer CMO Program Development Used the software for: 6-12 months ### "Programa facturación simple" August 28, 2023 3.0 Pros La posibilidad de crear diferentes roles para gestionar la facturación del negocio y de conectarse con los principales programas contables. Cons El soporte es muy justo y el precio demasiado caro. Review Source Response from BILL August 29, 2023 Thank you for your valuable feedback! We are pleased to hear that our accounting software integration and billing management features meet your needs. The cost of our plans varies depending on your specific requirements. If you ever need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email our customer support team. JennJ BILL Support VR Verified Reviewer Founder Accounting Used the software for: 2+ years ### "The AP solutions " December 30, 2020 5.0 I'm using this for last 4 years and this is the best solution Pros I have many AP platforms for Account Payable processing so far this is the best solution. My favorite features are; 1. International Payments 2. Artificial intelligence 3. Approval process 4. Syncing to QBO and NS 5. Customer support Cons I don't like that you can't book an bill in liability account. It should give us option to book into any account. Review Source FM Fred M. Senior Accountant Computer Software Used the software for: 2+ years ### "Poor communication & Horrible customer service" November 11, 2019 2.0 We have three accounts. The customer service of Bill.com leaves a lot to be desired. Poor communication by their compliance team leaves the customer services team spinning their wheels and wasting our valuable time. You cannot reach someone with decision authority if things go amok...which they have for us when they deleted one of our active accounts. We are evaluating other options as Bill.com has been non-responsive to our requests for dialogue. For the price we are paying for our combined accounts every month, it would be nice for someone at Bill.com to care. Pros The automated invoice upload, approval flow and automatic notifications of payments. Cons Poorly constructed releases of software/platform updates. Lack of customization for multinational businesses. Lack of flexibility for some features. Review Source Response from BILL November 15, 2022 Fred, we're sorry to hear about this experience with our app. We'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! VR Verified Reviewer Manager Wireless Used the software for: 6-12 months ### "Billing and invoicing solution" November 18, 2023 3.0 Pros It's the perfect match for managing the invoicing, getting paid faster and translating all this documentation to natively integrate it with the accounting program. Cons The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it Review Source Response from BILL November 22, 2023 Thank you for your valuable feedback on our software! We appreciate hearing that it is a perfect match for managing invoicing, getting paid faster, and integrating with your accounting software. We also appreciate your concern about the cost, and we will pass that on to our marketing team. Thank you again for your feedback! AW Alexa W. Office Manager Accounting Used the software for: 2+ years ### "Great Accounting Software " June 19, 2023 5.0 Pros The ease of filing paid invoices for future references. Cons Sometimes we run into issues with slow speeds. Review Source Response from BILL June 20, 2023 Hi, Alexa. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! If you have any further concerns, you can always reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and we're happy to help! AB Adam B. Founder & CEO Information Technology and Services Used the software for: 2+ years ### "Stay away from vantage card services" August 4, 2018 1.0 Pros I’ve never had an issue with billl.com, I’d give a 10/10. The problem is that they only allow you to process credit cards through vantage card services who are a total mess and their managed team gave me inaccurate information several times. Cons Bill.com need to add other credit card processors besides vantage. They need to audit vantage card services complaints from bill.com customers because they’re going to lose a tonne of business. Vantage card services are a tiny company processing millions of dollars of credit cards, but the joke is that they only have two layers of their org. 1.) customer service is the first people you speak to and they literally can’t resolve any issues, so you need to speak to a manager and they only have 1 manager called. 2.) they made several mistakes and I asked to speak to someone above it’s our ceo and he isn’t available. They do not car about their customers and they do not own up about making mistakes Bill.com you need to vet out vantage and listen to your loyal customers Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "Horrible Customer Service and Support ... or Maybe it was Just "Rep"" June 21, 2019 3.0 I originally got a recommendation to Bill.Com from a member of the Facebook associated with the community that I organize, and opened up the account to take payments from members either making donations, or purchasing items for a relief fund for rideshare drivers in the area. About a day later, I got a request from a "Rep" for several documents to continue using the account. I'm not sure what triggered the request, as the person who recommended it doesn't require having ever been asked for them, but they were mostly pretty standard: photo ID, passport, and most recent bank statement, along with an EIN certificate and a copy of our "business license". I'm a sole prop, using a social in lieu of an EIN, perfectly capable of presenting my docs and bank account statement, which I did. I then reminded her that I wouldn't be using an EIN, and asked for clarification about the rather generic "business license" request (a quick Google search will show you that that's not how it works in our state). I offered that maybe she meant one of two other things, and said I'd grab those once she confirmed Did she? Course not. She ignored EVERY attempt I made at clarification, and then closed the account, citing that they don't let "consumers" create accounts. I reminded her that I was a sole prop, like a freelancer, using his social, and that didn't make me a "consumer"; I also reminded her that I'd asked for clarification and she just repeated, "send the documents". AVOID at all costs. Pros It seemed like a great product for what we needed. Cons What began as simple verification devolved into a Kafkaesque interaction with a chatbot. Review Source Response from BILL November 15, 2022 Hi, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! MDD Mame Doudou D. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Fiable et Sécurisé " September 26, 2022 5.0 Il a régler beaucoup de mes problèmes concernant surtout ses transaction qui est rapide et securise. Pros J'aime beaucoup cette application qui nous garantie une libre échange sécurisé avec nos contacts. Il est très pratique et facile à utiliser et surtout bénéfique pour les utilisateurs, car ça leur permet d'envoyer, de recevoir, de faire des retraits et autre ... Vraiment j'aime beaucoup cette application inovatrice et accessible par tous. Cons Ce que j'aime le moins de cette application, c'est son manque de célébrité, car il n'est pas connu par le grand Puplic. Donc il faut que le maximum le connaissebt. Review Source Response from BILL November 14, 2022 We're so glad to hear that you're enjoying our app, Mame. Thank you for your review! CD Carlos D. Pres Construction Used the software for: 2+ years ### "REALLY REALLY REALLY BAD SUPPORT" March 10, 2021 3.0 Went from great to really bad tech support. I want out but feel trapped because of the amount of data I have in their system. They have really sh\*t the bed in terms of support. Pros meets basic needs, but does have limitations. Cons Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed. Review Source Response from BILL March 18, 2021 Hello Carlos, thank you for your valuable feedback! We're sorry to hear about your experience and would love the opportunity to help. Please feel free to provide us with your best email address and our team will reach out directly! Kelly S. Controller and HR Director Accounting Used the software for: 2+ years ### "Bill.com is a great way to get rid of having to write paper checks." December 28, 2017 5.0 Time saving. Pros I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking. Cons The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does). Review Source Response from BILL November 16, 2022 Thank you for your review, Kelly. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! AA Ashlyn A. Athletic Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "The best choice for your business! " February 29, 2024 5.0 Pros The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance! Cons I personally have not had any issues while using BILL so far and I do not see that changing! Review Source Response from BILL March 1, 2024 Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users. Similar Products Featured