Who Uses This Software?

Bill.com works with a wide range of companies from small to large across all industries also provides console for Accounting firms to manage clients efficiently, online, anywhere, on any device.


Average Ratings

220 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Bill.com
  • www.bill.com
  • Founded 2006
  • United States

About Bill.com

Bill.com is an automated bookkeeping platform that streamlines the AP/AR process for accounting firms, independent accounts, in-house and virtual bookkeepers, and businesses of all sizes. Cut time spent on bill pay by 50% with online ACH payments and approvals. Get clients paid up to 3x faster with electronic invoicing and direct deposit. Keep an easily searchable digital paper trail with unlimited document storage. Empower clients with 24/7 access to AP/AR workflows across devices.


Bill.com Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management
  • ACH Payment Processing
  • Check Processing
  • Collections Management
  • Invoice Processing
  • Online Payment Processing
  • Overpayment Processing
  • Partial Payments
  • Receipt Management
  • Recurring Billing
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Bill.com Reviews Recently Reviewed!


Delay payments to contractors

Dec 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review.

Stay away from vantage card services

Aug 04, 2018
1/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I¿ve never had an issue with billl.com, I¿d give a 10/10. The problem is that they only allow you to process credit cards through vantage card services who are a total mess and their managed team gave me inaccurate information several times.

Cons: Bill.com need to add other credit card processors besides vantage. They need to audit vantage card services complaints from bill.com customers because they¿re going to lose a tonne of business. Vantage card services are a tiny company processing millions of dollars of credit cards, but the joke is that they only have two layers of their org. 1.) customer service is the first people you speak to and they literally can¿t resolve any issues, so you need to speak to a manager and they only have 1 manager called. 2.) they made several mistakes and I asked to speak to someone above it¿s our ceo and he isn¿t available. They do not car about their customers and they do not own up about making mistakes Bill.com you need to vet out vantage and listen to your loyal customers

Though a bit pricey , Bill.com offers a unique stand alone , automated website based accounts payable and recievable service and robust options for integration.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We as a company relished the idea of using a stand-alone website-based system to automate our accounts payable and receivable and found Bill.com. Bill.com is almost peerless as it offers convenient integration with Quickbooks online that we use regularly. We can now create invoices and have customers pay online, as well the ability to create particular ACH accounts which allow for direct payment into our account as opposed to a percentage of the transaction assessed so often by other companies offering similar services. Customer service access was difficult to help support our usage of some record keeping tools however in our final analysis if a company is just focusing on accounts payable and receivable and NOT a complete financial system, Bill.com fits the bill.

Pros: We absolutely loved the immediate integration with quick books online. Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs. Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.

Cons: The cost structure we find a bit pricey for the more enterprise orientated company models. As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.

Exceeds expectations

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

Cons: The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

Capterra-loader

Bill.com is THE BEST software for managing accounts payable!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

Cons: No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Overall: No mailing invoices/checks! The software prints the first page of the invoice on the bottom two stubs of the check. You can also pay your vendors electronically with a simple invite email AND the system emails your vendors to let them know payment is on the way!

Lets me manage multiple clients bills easily!

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how clear everything is and how everything is interconnected. I also LOVE the customer service- the chat respondents are quick and almost always can help you right away, which makes such a huge difference when juggling multiple portfolios. I also love being able to easily keep all details regarding each invoice in a way that allows you to pull up reports right in the software. This is so useful.

Cons: It can be a little unclear exactly what the rules are regarding canceling transactions, especially when it comes to bills being sent in the mail vs. e-bills. A small reminder at the time of payment when an option is clicked would make a HUGE difference.

Overall: Easier day at the office.

Bill.com is a great way to get rid of having to write paper checks.

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

Cons: The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).

Overall: Time saving.

Bill.com makes the ease of Accounts Payable online

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All bills for the year in one place. I use the app a lot.

I am able to approve bills for my business from anywhere.

Cons: Being able to put some bills to not be viewed until they are needed to be paid versus popping up each month on the top of the bills.

Overall: I have several vendors that use Bill.com as well as I have used online bill paying service for the past 10 years. I enjoy being able to travel, be on the road and have access to my bills. Bill payment process is very easy and customer support very easy

Recommendations to other buyers: icloud bill paying is easy, safe and makes life's tedious tasks more simplified.

Easy to use, simple, organized

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Helpful in keeping track of everything you've paid. Syncs easily with QB. Easy search features allows you to go back and view previously paid invoices. Fast payments. Tells you if payment is outstanding or not.

Cons: Sometimes can be a bit too simple. Would be nice to have some extra features. E.g. you can set up a recurring payment but you cannot edit any text that will appear on the check and it defaults with a date. Unable to add a contract number to a recurring payment.

Excellent A/P solution for small to medium-sized businesses

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredibly easy to use; I like that it easily syncs to QuickBooks Desktop and QuickBooks Online software

Cons: I don't have any complaints about the software. I use it for quite a few accounting clients and have always found that if I run into a snag, the customer support chat team at Bill.com is able to assist me. Admittedly, the issues I've had have all been user errors, rather than shortcomings related to the software.

Overall: Efficiency, ease of use and remote capabilities related to AP functions

Great product with a few flaws

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use for AP bill processing. I enjoy the fact that each client can have users login and code bills on their own, no pre-coding is required other than the vendor and amount. I like that you can search for all bills by vendor and see copies of checks. The audit trail is a great feature. Auditors do love it.

Cons: Although I love it and will use it still, I do struggle with a few things: 1) It takes all AP monies at one time instead of issuing checks that will clear the bank slowly, 2) It doesn't handle multi-entity perfectly 3) It is costly 4) the 1099 process is a bit more cumbersome than desired, 5) It requires manually adding approvers each time unless you setup rules based on amounts...no other rules options right now.

Overall: Love that they handle the payments for us!

Used to be a leader, falling behind

Feb 13, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The permissions are customizable, you can be very particular about how the QuickBooks sync happens, and the approval workflows are great. I appreciate being able to connect to Hubdoc, QBO, and Tallie, among other apps.

Cons: The customer service is awful. It used to be great, but now you¿re lucky to get an email back at all. That is my biggest complaint. Coming in second is the other side of the customization piece: there are lots of ways to make things happen that you don¿t want to happen. There are cheaper, simpler solutions out there for the less technologically initiated.

Bill.com is really simply and easy to use

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bill.com is really simply and easy to use and it works really well with Quickbooks that I can import data with no issues and this happens every day and I am glad that this software helps me to do my job a lot more easy.

Cons: No issues with bill.com its one of the best software I have used to work with Quickbooks to import my data

Overall: bill.com is one of the fastest and efficiante way to import data to quickbooks and we used it every day.

Easy to use Ap/AR software

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use.

Has the ability to sync with NetSuite

Entering bills are a breeze.

It allows many "approvers" for invoices so no invoice can be paid until it flows through the approval chain which is a great internal control feature.

The available app is also very easy to use.

Cons: User interface update made normal functionalities confusing.

It is difficult to "drag and drop" invoices into the inbox.

I use Bill.com to approve invoices for the AP team and to approve expense reports for my team

Jul 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that the search feature works so well in this software. If I only know a little bit about an invoice I'm looking for, I can pretty type anything in and it will find it. The approval feature is easy and it is also nice that I can make comments for the accounting team to see.

Cons: It would be nice to have access to reports even if you aren't an administrator. If I want to pull spend by vendor, I have to ask our Accounting Team to do this instead of just getting it myself which is definitely frustrating.

Overall: Being able to approve invoices in one location.

We love using Bill.com

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is very user-friendly and I love that its so easy to view documents. We process all A/P in bill.com and I wish we could run our expense management (corporate credit cards) through this system.

Overall: Saves a lot of time when getting the approvals needs for A/P.

Efficiency for the win!

Jul 11, 2014
4/5
Overall

Comments: Our company manages the accounting for more than 20 entities on the Bill.com platform and it has helped us achieve a great reputation and a successful business model. There are three areas of particular success: Efficiency - We reduced our payable cycle from 3 days to 2 days. Particularly, we cut out the need to print checks, sign checks, stuff envelopes, and mail checks. At over 300 checks on average semi-monthly, the time savings is easily worth the marginal cost. Internal Controls - The Bill.com system has built in controls which we customized to meet each entity's needs. In some case's the entity's manager wants final approval on all invoices; in other cases the manager doesn't want to know about payables except on a monthly financial report. We're able to setup online approvals appropriately. The audit trail function is also helpful in identifying every user who touched the invoice from upload to payment. Paperless - It took me a while to wrap my head around truly paperless accounting, but it's true - we no longer have a file cabinet! Our files are now all store in the cloud on Bill.com. If the auditor needs to see the invoice, approval, and payment confirmation, we can provide it all electronically. At the end of the year, we can export all of the supporting documentation to a CD and deliver to our client for their permanent records. This means instead of sending 5 bankers boxed of invoices and other supporting documents, we now deliver 1 cd.

Pros: Efficient Good internal controls Paperless

Cons: I haven't taken full advantage of the A/R or cash reporting modules.

upgrade from schedule fly, integrative

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that we can integrate our sales from our POS, Aloha, to our HotSchedules account to forecast sales and help control our labor costs.

Cons: I wish that the request off features were a little less confusing for our employees, and that we could view the total number of people scheduled on a certain shift at the bottom like with older versions of Hot Schedules.

Streamlines AP to a paperless process

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Paperless - don't have to print or mail payments or file invoices

Can quickly access PDF's of any invoice and all the accounting details

Cons: Syncing to QuickBooks Online has been a little tricky. There's definitely a learning curve to understand the limitations of the sync function and learn how to work around it.

Overall: Time savings

Accountability - able to designate approvers for invoices

One of my favorite software to use

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is great! They are quick and polite and are able to address my issue and questions. I especially like the follow up emails - they allow me to track the progress of the case submitted and I can continue talking with the same representative on the phone/chat

Cons: I think the automatic bill processing takes a bit longer than necessary. It would also be helpful if the automatic process could identify credit memos.

Overall: Great software - easily sync with quickbooks and easy to connect to other vendors.

Great product - but pricey

Nov 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use - capturing all documents in one place for one client with a dedicated fax number and email address.

Cons: Price

Overall: Great customer service, onboarding new clients is much improved from when I first started using them years ago. Only issue - per client price is high considering we are also paying for usage. As a firm it would be great to have better pricing.

Recommendations to other buyers: Better accountant console pricing

Bill.com to go paperless

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love: -custom permissions -ease of routing items for approvals -audit trail -direct messaging to vendors -document repository -no papers to get lost

Cons: When we first started using this service it was not as expensive, but honestly, the value is there and we don't mind paying for the value.

Bill.com Review

Jan 28, 2015
1/5
Overall

Comments: I have been using bill.com for about 2 years. The problems are many and too much to list here. Today I contact bill.com for the 1st time (nearly impossible as they do everything they can to hind a phone number) I requested that our accounting software consulting company be removed from our bill.com account and I am told that only the terminated firm can "release" our bill.com account and it is 100% up to them. Keep that in mind if you choose to try this service. If you end your relationship with your software provider they are still in control of your accounts payable tool???? Totally unacceptable to our company and think long and hard before you make the same mistake we did and using bill.com for your AP needs.

Pros: NONE

Cons: - Integration does not work 100% with Quick Books - Customer service is almost impossible to reach - Customer service is terrible once you reach them - System does not work as designed. - Downtime is unacceptable - Payments do not reach vendors

Vendor Response

by Bill.com on February 27, 2015

Hi, just wanted to confirm that you were able to get your problem resolved? Our customer service team should have called you to clear up this misunderstanding. I believe that the problem was that you were trying to unlink from the Bill.com console that your accounting firm was using. The accounting firm needs to process the unlinking, but we can assist with this and contact the accounting firm for you. Let me know if you have problems right now.

A quick and nice way to drop in and keep track of all bills for your business.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the feature of dragging invoices to the desk top, just letting them load and autofilling your information to make sure your bills are paid in a timely manner. They also have really great customer support that care about helping you get the information you need.

Cons: There is a feature of auto adding bills, which is ok but slow compared to a person entering it. Also sometimes when it syncs with other softwhere it get duplicate messages, so again a person will have to manually correct it. This is pretty rare though.

Overall: How easy and quick it is to run and payout your vendors.

No API Access

Aug 03, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Connects to Quickbook Provides a way to store vendor data and records, Approvals are easy to use the ability to use Multiple Companies.

Cons: They charge extra money if you want to use the API. 2017 most companies that offer a SAAS product also provide API access.

A must for your company!

Jun 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I often talk to companies about bill.com because of the simplicity of the system. Bill.com allows us to keep a paperless system and the integration with Intacct works wonderfully. This feature has recently been updated.

Pros: System is easy to use and the department is able to see all invoices and info right in the system as it is paperless.

Cons: No cons that I can think of. So far the system is wonderful and they seem to be working on improving it more and more. We used to find that they sync errors were a problem but with some additional knowledge we are able to resolve them quite easily.

Vendor Response

by Bill.com on July 21, 2015

Thanks for the great review. If there's any problems with the Sync, please contact support. We've recently upgraded to Intacct Sync 2.0 and are always trying to improve it. For example, this month, we've added the ability to mark offline payments not to sync with Intacct. Intacct Sync 2.0 will handle all three dimensions on invoices - locations, classes, projects/jobs on invoices.

Good solution for AP

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Relatively easy to use. Document inbox works well for reviewing AP items. easy to approve and pay people. Easy to pay people via ACH or check

Cons: Sync with xero takes a really really really long time, but this might be xero's fault not really sure.

GREAT PROGRAM

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I REALLY ENJOYED USING THIS PARTICULAR PROGRAM! IT WAS OF GREAT USE TO ME AT MY COMPANY AND I WAS ABLE SEE GREAT RESULTS.

Cons: I DO NOT HAVE ANYTHING BADLY TO SAY ABOUT THE PROGRAM. NOT SURE IF ANY UPDATES WERE DONE SINCE I HAVE LAST USE IT.

Bill.com is a tool MUST have tool for Accountants

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used bill.com for over 7 years. In that time I have watched the progress of of the accounting software grow. Bill.com offers a quality tool that has all the workflows in place. Multiple software applications mimic this software. They can be utilized. But only Bill.com puts together the complete package. The start of receiving the bills, to the approval process, to the payment process. It saves time keeping all of the information into one location. Bill.com offers a receivable process as well. The system allows for security on payments, recurring invoices, and a customer portal. All of this in one solution is a winning combination.

Pros: The Pros are: -electronic bill payment -electronic approval system -unlimited document storage -recurring AR invoices -electronic AR payments -Customer (AR) portal -Security encryption -Great customer service

Cons: -Work flow on the AR is a bit choppy -Customers must have an account to open invoices

Love this invoicing system for my freelance career

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have many freelance and contracting clients who I have to keep up with. This is a great system for invoicing and keeping track of who owes me what. Helps to ensure I get paid on time.

Cons: There are many companies who don't use the software to pay freelancers or contract workers. This can delay payment processing if they insist on sending a check vs. paying through the Bill.com system.

Easy Payment Solution

May 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Allows us to have multi-level approval processes for paying our bills while syncing with multiple systems

Cons: The speed of which ACH payments are made to our vendors who are connected is very slow compared to modern payment solutions

Bill.com is a must

Sep 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Makes A/R and A/P much more efficient; able to better control cash flow

Cons: Used to be able to talk to someone in technical support when there was a problem; No more. Really don't like that. Must now chat online

Overall: Great experience

Efficient time-saver for businesses with payables.

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like that Bill.com allows me to organize all my company's payables, enter and review our vendor information, and save money on checks by connecting with e-payment.

Cons: Sometimes finding different screens and editing or deleting expenses are not very intuitive, and it takes some searching to figure out how to accomplish something.

Makes my job a little easier

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The setup for different approvers for the bills. It lessen the time of me being on the phone with our different locations general manager approvals on stated bills.

Bill.com is one of the software that enables you to pay bills and send invoices through it simple tools.

Jun 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Bill.com makes work easier because it does many jobs that you were supposed to do manually

Pros: You and your suppliers can email bills to Bill.com This software makes the process of invoicing to be very easy Bill.com is easy to use and is user-friendly This software is customizable and it is also compatible with other software

Cons: This software is somehow complicated. New users usually get confused when they start using it. Bill.com sometimes becomes very slow thus making payments to be pending

Great payable software

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good syncing to accounting softwares (little to no breaks in syncing). Bill.com support is exceptional in assisting in any needs/concerns, etc. I don't use this for accounts receivable but I do for accounts payable and it's great for that. Epayments are wonderful but even if the vendor doesn't sign up for ePayments, Bill.com still cuts/sends a check :)

Cons: I don't care for the updated design. It's complicated and hard to use. The previous design was much more simple and easier to use.

Overall: Great accounts payable tool

Get Reimbursed Fast

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the emailed statements about my expenses reimbursed for that account deposit. Money goes directly into my account and I do not have to wait for my semi-monthly paycheck. I get reimbursed much more quickly and frequently. Setting up my direct deposit was simple.

Cons: There is nothing that I dislike with this product. I have only used it for 4 months as of this review, but so far it has been great.

Overall: Expense statement tracking and quick direct deposit reimbursement.

Easy to use tool ,

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: recommended to new users for online payment

Pros: Easy to use , full features , faster business bill pay vendors contractors and anyone else and storing invoices, checks, and receipts

Cons: slow updates , need some support to interface with accountant softwares ,but it is described online ,

Almost makes paying bills fun

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Saves hours every month in the Accounts Payable process. As a CFO of multiple companies, I used to spend a ton of time going through paper bills, trying to decipher approval signatures, and signing checks. Now it can all be done remotely and provides a trail that makes auditors happy.

Cons: I do most of the process on my iPad and it does require navigating through multiple tabs and hitting the back button. There is probably an easier way but not entirely intuitive.

Great App for Accountants

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of Use

Cons: Interface could be more helpful

Overall: This is a great app. This what Quickbooks should have done a long time ago. Great App. Keep up the gird work.

Awesome App

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using bill.com since 2011. The workflow for approvals is great. We use it for bill approval and payment. Many of our vendors are on electronic payment since we have been using bill.com Our managers are usually travelling so the app is an excellent way to keep up with bill approvals. This is probably one of the best apps for business - much more cost effective than writing checks. And, there's no more paper to move around for approvals. Take it for a trial run and see how easy it is.

Pros: -Easy workflow that you can customize -syncs with accounting software -app is friendly, easy to use -support - although rarely used - is excellent -allows you to approve and/or pay bills from about anywhere

Cons: Not really any. It has been approved right along and I have no complaints.

Online payments.

Sep 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Bill is very good service. The console is very easy to use, technical support is very fast and the commission is not too high.

Cons: For me there are not many drawbacks, maybe only the console is not modern but it works very quickly and does not cause problems.

BILL.COM is so far my best e-payment method for business.

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I love bill.com so far it has been a lifesaver for our organization's business transactions even when on holiday.

Pros: Easy to integrate with existing accounting software, cheap for big businesses, easy to learn, works for both large-scale and small-scale users, easy to keep and retrieve records from anywhere anytime.

Cons: It's an excellent software not much on cons but customer support needs some improvements to meet new customer needs.

Makings Accounting So Much Easier!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Although I run a small company, bills are still easily misplaced or forgotten. It might be worse because my company is small and I don't have a dedicated office person. My normal habit of throwing my bills in a stack normally lead to forgot bills. With Bill.com I can quickly take a picture of my bill with my phone and pay it automatically. It has made office work so much easier.

Cons: The only thing I don't like about it is that it has a bit of learning curve. I am not great at technology so it took me a little bit of time to get used to and learn how to work. However, it was worth the time spent when I compare it to the time saved. In additional, when I do hire a full time office person, it will be easier to train them on handling invoices.

Talk about easy

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Thank you for making such an great service that is so easy to use and works with my quickbooks .. You made my life so much easier.

Pros: I just started to use this service and I am not very good with computers. Learning how to do all the books and inventory payouts etc .. has been some what of a nightmare for me. Luckily for me this service is as easy as it can be. You can upload your bills or just input them. VERY EASY to navigate and it also woks with my quickbooks. They also have a 30 day trial to check it out. This seriously can not be easier. I am so happy I found this when I did..

Bill.com saved us from paper checks!

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: My primary client used paper checks to pay contractors until recently switching to Bill.com. Now vendors and contractors receive payment from the company via direct deposit. This has saved a lot of hassle and postage for the paying company, and the worry of postal delays or lost checks for those of us receiving the payments.

Cons: The integration with QuickBooks on the free tier is not full baked, and I think to get the software to perform the syncing I'm looking for, I'd have to upgrade to a paid tier. Other than that, I think it does take several days for payments to process and actually deposit into the recipient's bank account, so the payer has to time their payment processing accordingly and leave plenty of lead time.

Excellent standalone website that automates accounts receivable and payable

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bill.com automates both accounts payable and receivable with a simple, clear interface. I particularly appreciate that there are multiple approval levels and auto bill entry.

Cons: Auto bill entry is a bit pricey. The help could be improved by making it more instructional and context-sensitive. Reports are not very customizable, you can't link to the underlying data..

Bill.com Makes the AP Function Fun!

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Makes process more efficient

Cons: Sync errors sometimes get irritated

Overall: Bill.com is a huge time saver and makes the AP process more efficient. It allows you to send checks to vendors without ever having to print out and mail a paper check ever again. You can also use it as an electronic filing cabinet to keep records of all the bills you have paid. I also love the audit trail to track who enter, approved and paid. You can use the money you use to spend on paper checks and stamps to offset some of the cost of bill.com.

Finally a way to simplify bill processing!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Comments: Bill.com has cut down the time for bill processing and our vendors get paid faster with epayments. Also, the approver can approve the bills remotely, even on a mobile device.

Pros: I love the streamlining of bill processing and creating recurring bills so we can see what is scheduled. Epayments have cut down on our paperwork.

Cons: Would like the ability for the vendor to see more than one page. Sometimes invoices are multiple pages and we have to send it to them via email.

Are you still writing paper checks? You need Bill.com

Oct 16, 2014
5/5
Overall

Comments: A company I work for has been issuing paper checks since I began working for them. I use Bill.com in a couple of side ventures and they made it easy to securely go paperless and pay vendors electronically. Recently, we were notified by our bank that fraudulent paper checks had been issued on our account. Fortunately, the fakes were stopped before they cleared, but in viewing them - I realized it was time to push the owner to make the switch to Bill.com. Why? Because in this digital age, all it took was a snapshot the routing, account and signature and a cash-able check was created on blank check stock and the signature digitally applied.

Pros: - Secure - Great user controls -i.e. separation of duties for data entry, approval and release for payment roles - Paperless - invoices can be scanned to a custom Bill.com email address. - Integrates with QuickBooks, Xero, InnAcct

Cons: If you use their invoicing feature, the UI for applying manual payments is a little clunky, but they are working on it. Definitely usable but not as nimble as QuickBooks Online for applying payments.

Awesome App, a must for businesses

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Awesome App, a must for businesses that pay bills and want a seamless approval process. I have used Bill.com for over 3 years in many different companies. We mandate it for any client that wants us manage their bill pay function. It allows us to set up approval processes as well as paperless (on our part at least!) bill payment. As a business owner, this gives a lot of piece of mind that fraud is not going to take place in the form of check forging or bogus invoices.

Pros: Approval Process, Bill payment, Inbox as central place to have documents sent to, new sync ability with Hub Doc.

Cons: Nothing! I love this product and anything you have an issue with, the chat feature for customer service is always available!

I love the mobile version!

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Bill is a great bookkeeping software, vary simple and easy to use. Mt favorite is the way they designed the mobile version. When I am out of the office and need create an Invoice I can easily use the app.

Cons: It does not have so many options of customization as others softwares that I have experience with. Everything is very Basic

This is an absolute have to have!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This has been an extremely wonderful ride since we decided to use them as our collectors. We only send the invoices to them and they MAKE SURE we get paid for all of them.

Decent for the money

Mar 12, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Bill.com is intuitive to use and the functionality is decent for the money. It is good for a small sized business with about 300 or fewer transactions per month.

Cons: The functionality is somewhat limited for larger companies with many transactions. It is aimed toward AP-heavy departments, but not finance geared.

easy to use, user friendly

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to navigate through your different vendors that you need to pay. They're organized well.

Cons: This is nitpicky, but I wish there was one step eliminated when pulling up past invoices that have already been submitted. It is still super easy to flow through, there just seems to be an extra, unnecessary step when pulling up past invoices.

This company's reps are very ill informed. And it takes days to speak to a live person....

May 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing at all. I would give it a ZERO rating if I was able too. I wish I could say something positive, but they are very unprofessional and do not care about their clients.

Cons: No help at all through their online support. And there is no way to get a live person on the phone . You have to make an appointment to speak with someone. Finally when I was set up...I had to basically teach myself, they determined that funding business was not suitable for them...this after being told by one of their sales reps on more than one occasion....your business is no problem. Just not run well at all for serious business owners....look elsewhere

Overall: None

Mixed experience

Mar 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
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Pros: There is a great process, super controls, and valuable audit trail. The mobile app lets you handle assigned jobs on the go. The supporting documents are saved in case you need to provide support. Liked the ability to schedule the transactions and see how they affect cash balance. Also liked that vendors can send the bills to your bill.com account and if you invoice through it customers can pay that way.

Cons: We had sync issues with QuickBooks Desktop, and I thought the cost was too high. We had a lot of junk faxes and emails come into the inbox that took time to get rid of. Also funding delays made me feel that the company could not clear transactions fast enough.

Ease of Use

Jun 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Save a lot of time

Pros: Easy and simple to use and merges well into QuickBooks. Saves a lot of time. Easy to upload invoices and create new vendors. Tracks all 1099 issues. Great way to track all your bills and easy to go back and check all payments in vendors (no filling systems that are difficult to manage and prone to human error). The Mobile App is great - I can pay a bill while sitting in the car or airport etc.

Cons: You have to get used to refreshing the site when you approve a bill (it may look like it isn't approved when you go to your dashboard - it takes a bit so refresh the site and that usually takes care of that)

Collaborative paperless platform--save time and avoid those manual headaches

Sep 30, 2014
5/5
Overall

Comments: Bill.com is an ideal paperless platform for bill payment and cash management monitoring for many small businesses. Our firm's client users have seen the benefits of saying goodbye to their former process of paper shuffling, searching for invoice approvals, lost or duplicate-paid invoices, and the tedious task of processing, check signing, stuffing and mailing paper bills and checks. This system empowers the users with collaboration, accessibility, ease of use and efficiency. Our firm's been using it for over 3 years.

Pros: Collaborative platform for users--from the clerk to the owner. Administrator can custom-tailor users' access rights. Approval chains available if needed. Auto sync with accounting system (we use both hosted and online). User-friendly interface.

Cons: Sync with accounting program usually seamless and trouble-free---but when it does rarely happen, the diagnostic messages are sometimes vague on how to correct it. Wish voiding checks was not so tedious.

Every business should use this

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about bill.com is the designated, repeatable workflow that is inherent in the service. The second best thing is elimination of paper processes. These two items save so much time and headache. My clients love it!

Overall: It just works and I recommend to any business that pays more than 10-15 bills each month.

Awesome experience

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Dashboard is user friendly and most of the features are good . It fits our business requirements well. Even mobile app works well without crashing.

Cons: Interface could have been redesigned just to give it modern look. Also customer support can be improved too.

Down to earth platform.

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Kudos great work.

Pros: I like this software. It's one of a kind which allows you to pay and get paid through various channels. Kudos.

Cons: The software though is good but has some limitations. But I guess that's not an issue. There's no perfect thing anywhere unless utopia.

Bill.com is an excellent AP Software

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I liked that this integrated with Intacct (our software of choice) which was the main reason to go with this over other AP Software.

Cons: There really weren't many restrictions. Each AP Software has its own benefits and faults and this works well for us.

one of the best

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The fact that this product can automate accounts payable is what I really like. I like the clear interface and the multiple approval levels.

Cons: I cant stand the fact that the reports are not customizable but overall it is a very good product, one that I can't deny.

Managed AP

Mar 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's really clear to see what needs to be invoiced, what needs to be approved, and what needs to be paid.

Cons: It's extremely difficult to remember how to message on a specific invoice to your internal team members.

Pay your bills with ease

Sep 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Super easy to pay bills whether it's via check, money order, or ACH. This has really improved our payment process.

Cons: I really don't have anything bad to say - maybe the site could be more visually appealing?

Bill.com gets the job done right

Jul 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bill.com is a great app that allows you to easily track your accounts payable and accounts receivable. It is the best way to make sure that you never fall behind on your bills and always know who has paid you and who owes you money. I recommend this product to all of my bookkeeping clients.

Pros: Easy to track accounts payable. Just enter your bills and pay them. Easy to track accounts receivable Great user interface great customer support affordable integrates with Quickbooks

Cons: there are no cons that I can find at this time.

Bill helps my company keep track of our expenses and invoices.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that as an employee, it is easy for me to submit my expenses and invoices for our subcontractors quickly and easily.

Cons: I have had some issues in the past with the people who work at bill.com. For a couple of months straight they were reaching out about missing receipts... that I had already submitted. I was having to re-do a lot of my work because of a lack of organization on their end.

Bill.com Enables Visibility into Cash Flow and Payables Processes Online or by App

Aug 29, 2014
5/5
Overall

Comments: Bill.com is well-suited to firms of all sizes who are looking for single-portal solutions to invoice approval and processing, with embedded integration to accounting systems. The system enables visibility into vendor activity and liabilities, enables more rapid audit support and provides "review anywhere" work capability. Because vendors are instructed to send invoices to a central repository and built-in workflow routes approvals as designated, efficiency can be significantly improved and fraud prevention processes are supported.

Pros: Seamless integration with major accounting systems Built-in Workflow for effective Expense and Vendor approval processes ePayment to vendors with notification of payment to avoid calls and e-mails to follow up Integration with 1099 Processing

Cons: Report customization options could be expanded Sync error messages could be more detailed to help in self-resolution

SAVE TIME AND MONEY PLUS MAKE YOUR LIFE EASIER WITH BILL.COM

Apr 03, 2015
5/5
Overall

Comments: I am the bookkeeper for a small manufacturing business. The owner of our company is also Vice President of another company. Since he is the Controller of our company and does not physically work in our office, bill.com allows him to pay all of our approved invoices quickly and easily from anywhere he may be. Since most of our vendors have signed up to receive payments from us electronically (vendors can sign up for this service FOR FREE) we save money and time over sending paper checks.

Pros: Vendors get paid faster with electronic payments No hassle of printing paper checks or waiting for the checks to be signed User friendly FABULOUS customer support Integrates with QuickBooks

Cons: I wish all of our vendors would sign up to receive electronic payments. Any suggestions to help me convince them would be helpful.

Vendor Response

by Bill.com on April 05, 2015

thanks for the kind words. Appreciate you taking the time to write a review.

Aug 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Necessary tool for businesses with a growing accounts payables.

Mar 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Integrations with Quickbooks online has always worked perfectly for us. Syncing regularly and automatically.

- "Paying by check" through the online UI is an amazing step towards being a truly paperless organization even when working with old school suppliers!

Cons: - The cost / value scale is right on the border. It seems that you're paying a lot for convenience and some very limited time savings which is always harder to justify than raw ROI.

Overall: An important part of transition our accounting department to entirely paperless / online and in the cloud.

I've been using Bill.com for the last year at my company and love it.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use Bill.com for expenses at my company. I love seeing exactly when an expense report is going to be reimbursed and I love receiving notifications when a payment has been scheduled and when a payment is processing to hit my bank account. It's also great to see all outstanding payment invoices in one place with respective statuses (paid, pending, past due, etc.). You can also add notes to certain invoices that are due to communicate with the processor. And the interface is so user friendly that it doesn't even require any introductory exploration or explanation, which is really the dream.

Cons: I haven't experienced any issues with Bill.com or even any minor dislikes because it's always performed to my expectations for my needs, which are pretty simple viewing invoices due to me along with dates and statuses.

I love Bill.com. It has been vary useful in paying bills and integrating with other software

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Integration with Quickbooks online and Xero. Pay bills either by check or ACH without having to write a bunch of checks.

Cons: When integrated with Xero it doesn't always sync right so you have to keep an eye and make sure everything syncs correctly.

Overall: Pay my bills and have them direct deposit. Not having to write checks but can still pay bills using checks.

Not Secure

Feb 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Fast, accessible in every way. Transfers are easy to use. Good for family¿s, groups, teams, workers.

Cons: Dangerously cause is all wired no cash. You dont really know if is really working if something happens.

Best billing app

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Comments: Great invoicing software

Pros: I used to use MS Office Tools to create invoices which took forever until I discovered this software. This software creates awesome invoices for me that I can send to vendors and clients. I can also send a quick/simple electronic invite to the vendor/client to invite them to use the software so they can pay the invoice. Everything is tracked very neatly and organized well. You can also sync this software with QuickBooks.

Cons: I haven't experienced any issues as of yet. Like all other software, it takes time to use this properly and it can be customized. If you have the patience to set this up properly for yourself, you will love it.

Recommended if you have lots of payables and receivable to process

May 15, 2015
4/5
Overall

Comments: Bill.com is one of the best payment applications I've used. It is easy to set up and saves so much time. I don't know why every medium sized business doesn't use this app. I recommend it to most of my small business clients who have joined the 21st Century and want to automate their payables and receivables online. From an accounting and fraud issue, I like how you can route bills for approval, store and share documents, send invoices via email or snail mail, pay, and charge customers via ACH or credit card for a smaller fee that doing it yourself. From a time management, I like how my clients can approve and pay bills online Pay directly to a vendor's bank account, or have Bill.com print and mail a check for you. And of course, it automatically syncs with QuickBooks.

Pros: Reduces time to create and pay payables and receivables

Cons: A bit cumbersome to set up.

I use this with quickbooks online to conveniently pay vendors electronically.

Mar 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it integrates with quickbooks online and can easily be accessed from within quickbooks. Bill payments are automatically posted to quickbooks as paid. You can track the status of your payments easily.

Cons: When making partial payments, it does not allow you to schedule future payments on the same invoice. However, I brought this to the attention of bill.com support and they are looking into it.

Overall: easily pay and track bills electronically from within quickbooks

Bill.com fir remote accounting

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to work remotely

Cons: Need a way to discount early pay bills

Overall: Made remote bill pay for my clients a reality. Allowed me to relocate my business and take my clients with me

Streamline A/P tool

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: auto forwarding invoices, removed paper billing, auto-coding of GL accounts, syncs with Xero via API

Cons: would like to see it to expand functionality to cover expense report integration so we could consolidate existing tools

Overall: streamline operations, API integration with accounting software, removes paper

Paying is never been this easy

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is an easy way to pay. It can be link to other accounting software like what we using SAGE. I can pay in the way I want to pay at my convenience.

Cons: Additional cost, yes it is, But the convenience of having it is worth the cost you pay. Less headache on tracing a payment.

You have a bank account, you need BillDotCom

May 01, 2015
5/5
Overall

Comments: It's the program everyone with a bank account needs. If you are starting in business, only AFTER BillDotCcom should one add accounting, for example. Using BillDotCcom will take care of 80% of the accounting work so you won't need a bookkeeper, you can have your CPA close out the month for you and when you get to the end of the year your BOOKE to TAXES will be done. Plus working with the CPA you'll get advice and Engagement you need at the beginning. In the meantime you will know where you money is at all time with a few minutes a day. No more paperwork either. You will have all your records attached to your cancelled checks so if anyone questions your payment you can answer anytime from anywhere. Just go the the payment and everything affiliated with that payment like a bill, emil, whatever is there for you to print, email etc. Awesome.

Good bill pay system

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is really easy to use even for the not so computer savey person. I even was able to show my husband how to use it and he rarely uses software.

Cons: The product is pretty well made waiting for more options to come out. It may just be missing a few key details.

I love Bill dot come and turneraccountingroup.com

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its powerful it also syncs to quickbooks, its a great way for clients to pay a/p items remotely, one of the best programs on the market...today

Cons: Setup up is a bit difficult at first, so you will need help if your not real tecky , you can give it a try to get going.

Great idea!

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the look of the app. It's very clean! I like that you can quickly add someone to pay digitally if the check is lost!

Cons: There's not much to say. It's a little pricey and I had a hard time getting started but figured it out!

Saves time and money

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: You can get paid faster by using this software.

Pros: This software is different from accouting softwares but work with other accouting softwares.Hepls someone to get paid faster.

Cons: Sometimes gets confused with bills.com while bills.com is comletely different from bill.com. No other cons.

Easy to send and receive payments

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Friendly user/multiple accounts

Fast transfer of money as a way of payment

Can be linked to saving accounts or checking accounts

Cons: We like everything. We love sending and receiving payments better than other platforms. Low fee for transactions

Love this product!

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's been great having a product that is so easy to use. Employees have been extremely satisfied with how easy and fast the process of sending invoices out is.

Cons: Went totally out of sync with our Accounts Receivables and messed up our invoice numbers pretty badly.

No brainer

Sep 04, 2014
5/5
Overall

Comments: Bill.com really does save a lot of time in the payables process. The online storage, the easy way to pay bills (& confirmation of paid bill), the seamless sync with accounting software - that's a 3 for 1 deal! I really like that we can offer it as a value added to our client base - our clients can now feel comfortable knowing they are using latest & greatest accounting technology in a very collaborative way. This is a win-win for both our client and us. This is a must do business model.

Pros: Ease of use, great way to collaborate, strengthens client/CPA relationship, love the portal and the portability of it.

Cons: Haven't gotten to try the receivables or Tallie side of it yet, reporting function can be a bit more robust, would like to see an audit tail report

The easiest way to process bills

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This source automates bill entry by cutting down the time for bill processing. This has improved the process of our vendors getting paid.

Cons: Cost is a bit pricey, somewhat confusing at first, but easily adaptable to after a few uses of the software.

bill.com let my account get hacked

Sep 04, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I really have zero good to say about this company or its platform

Cons: lack of security and absolutely zero customer service

Overall: On July 1st 2018 bill.com called me to tell me that someone hacked my account and added their bank account info. A payment of $24,575.00 was scheduled to be received on July 5th. They cancelled the fraudulent account from my bill.com account but still wired the money to their account on July 5th. Two months later they still refuse to refund my money. I'm out 24,5k and they are doing nothing about it

Bill Paying Software Made Easy!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: It's very basic and not complex. It was a bit pricey, but worth it! I recommend!

Pros: This software is so easy to use. Started after a colleague recommended. Great for organization and you will never miss a payment. Keep track and save with electronic pay.

Easy to use for paying bills.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the platform is in the cloud and accessible from any computer or mobile device. It makes it easier to pay bills in a quick and efficient manner. Gone are the days of having to be in the office to review invoices and sign printed checks. I can review each invoice in a slideshow, approve or deny and even add comments. It is very user friendly and the access anywhere is the biggest perk.

Cons: I don't like the large amount of emails notifications that they send. I did change the settings to manage the notifications but it still seems like there is a lot.

Overall: Pay bills from anywhere!

Easily Billing System

Sep 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The setting up process is really simple and easy. I always receive an verification email. I never have problems with payment. It's has proven to be simple and reliable, fast and that's the way it should be with receiving funds.

Cons: I don't have any dislikes with software. I would prefer to use bill.com due to the simplicity. I can't even think of any changes I would make to software.

App is good, service is terrible

Apr 13, 2013
1/5
Overall

Comments: We have used bill.com for our business for 2 years. Not as streamlined as it could be, it is nonetheless functional, except for some syncing gaps (still). But overall, it did the job. However, we had numerous problems with bill.com's setting up e-pay for vendors (they complained) and the WORST offense was that, recently we closed the business, it took FIVE tries, including emails and 2 LIVE CHATS to get them to cancel our account...AND they kept charging us. Always told "it'll be done" and never was. They have serious service problems and this makes me wonder if they need cash, are in trouble, etc. We dont' have time to fight over something that should be a simple click, and then have to go back and fight for OUR money. Because of this, I have to say they cannot be relied on, trusted and cannot be recommended.

best for billing

Mar 20, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ease at which invoicing can be produced. It is certainly a system one would use in a large or a small firm.

Cons: There are no cons with this system. you make of it what you want. It is user friendly and easy to use.

Capterra-loader

Great for invoicing your customers quickly

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Super fast invoice setup and sending, really allows for deals to get done and paid for in a short time.

Cons: I wish there were more editing options for changing billing info. I'm not always the one that creates the invoice, so if there was a way to allow the sales or customer success people an admin level to make changes without always bothering the finance team, that would be great. Example: we put the wrong PO number on the bill; instead of asking the bill creator to fix it, I could go and make the change since I'm speaking with the customer on a more regular basis.

Capterra-loader

A nice product, but not sure if it is needed.

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is nice having billing consolidated in one place, and being able to see if a customer has approved an invoice for payment.

Cons: In general, I've found the product a 'nice to have' but in no way necessary. With how many large companies have their own billing portals, it makes so this is not one stop shopping for your AR function.

Overall: Being able to see if a customer has approved an invoice for payment.

Simplify bill payments and receivables

Sep 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use and set up, we trust the security and information they use. Once all accounts are setup, you can audit the easy to read statement they provide.

Cons: Pricing per plan of use can be expensive, there are specific uses for these payment applications. not recommended for small businesses with small batch processing.

Capterra-loader

Terrible

Nov 26, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Terrible customer service. The rep put me on a higher plan than I wanted to sign up for. When I saw the bill and challenged him on it - he was a ghost. I then tried to cancel. And they charged me for months after I told them to cancel. This place is like the Hotel California - you can never leave. Really my terrible local bank's online bill pay is mostly the same feature set as Bill.com. The iPad app is also terrible. I do not recommend this company at all.

Overall: I got charged to scan like 10 bills and have them generate checks for me.

Vendor Response

by Bill.com on December 07, 2017

Ryan - Thanks for your patience while we were working on this. Someone from the customer service team will reach out to you to provide an update. I sincerely apologize for the inconvenience.