--- title: "BILL AP/AR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BILL AP/AR the right Accounts Payable solution for you? Explore 563 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166559/BILL/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-28" --- BILL AP/AR 4.1 (563) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 28th, 2026 # Reviews of BILL AP/AR Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews SJ Sherin J Senior accounting specialistAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “I am using BILL for AP bill processing and payment, ACH and Wire payment methods are simplifying my work and i can track everything under one software.“ March 14, 2025 MR Matt R CFOE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “If you have a high volume of bills, sometimes the payment processing can be annoying for a single vendor if you're selecting multiple bills that aren't in sequence. “ April 30, 2026 KK Kimberly K CEO and FounderManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “Streamlined billing dramatically, ability to set up profiles for clients to make invoice submission a click of the button, with a lot of automation features that saves us hours.“ December 19, 2024 CF Claire F Lead of Supply ChainConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “I dislike that there isn't a way to view PDFs without having to click into a particular invoice. If you could do that, to search for a particular invoice, that would be beneficial.“ January 7, 2026 TQ Tawanda Q Director of FinanceMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “What I like most about the Accounts Payable and Receivable is the way it simplifies and refines the processing of vendors payments and the entire process of payables and receivables.“ May 29, 2025 OD Olga D PharmacistHospital & Health Care, Self-employedUsed the software for: More than 2 years. “I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots.“ February 11, 2026 MM Melissa M Office managerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I love that I have access to be able to stop use on any funds if employee is no longer working for us or the ability to check all limits at any time.“ April 30, 2025 DA Dimitrios A CEOLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “After a good hour of "reading articles" as their way of providing customer support, I finally got a callback from someone who was absolutely clueless and could not help me.“ August 31, 2026 ## Showing most helpful reviews Showing 1-25 of 563 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Used the software for: Less than 1 year ### "DO NOT USE BILL.COM" September 4, 2026 1.0 Horrible at best. I honestly do not understand why people haven't complained about them and how they continue to get new clients. Pros Absolutely abysmal customer service. You simply cannot speak to a person and their website is horrible to navigate and impossible to access funds that were sent to you! All they do is try to get more clients and even when you do get a live person, they are generally clueless. DO NOT USE THEM if possible. Cons Clueless customer service people after a substantial wait to get someone to call me back. After a good hour of "reading articles" as their way of providing customer support, I finally got a callback from someone who was absolutely clueless and could not help me. Review Source R Reviewer CFO Used the software for: Less than 1 year ### "It's a handy and convenient tool; just be aware of its purpose in relation to your broader tech stack / accounting software." May 6, 2026 4.0 Pros It's nice that you can store the supporting documents easily on each transaction. I also like that it's easy to process payment directly from Bill.com rather than having to set up a separate card or ACH transaction. I like that you can have an inbox where bills go to be reviewed and that it tries to auto populate the basic bill information (though not always correctly). Cons If you have a high volume of bills, sometimes the payment processing can be annoying for a single vendor if you're selecting multiple bills that aren't in sequence. It's easy to do this on the home 'unpaid bills' screen, but for whatever reason if you're on the actual vendor screen, the ability to select individual bills to pay isn't the same as on the home 'unpaid bills' screen that has every vendor. Also -- and this applies to any integration, not just Bill.com -- but if you aren't careful it is fairly easy to get out of sync with your accounting software (e.g. if you enter an adjustment in accounting software but not Bill.com). You'll need to do frequent reconciliations or just accept that Bill.com is more of a tool than a source of truth. Review Source PJK Patricia J K. VP, Finance and Operations Used the software for: 1-3 years ### "Game Changed!" March 27, 2026 5.0 Our experience has been wonderful. Transitioning our workflow from paper to electronic has been a true game changer for our leadership team! Pros Bill has been one of the best platforms added to our organization in the past decade. It links directly to our accounting system so all of our financial reporting is updated real-time for any invoices added to bill. Bank transactions have been significantly reduced making reconciliations a breeze. Additionally, the workflow enables all invoices to have the appropriate approvals for policy compliance and made tracking down check signers obsolete! Given the time savings alone the small price we pay for processing is a great value and is far less than the cost of time, check stock and postage. Vendors manage their own accounts, which is amazing in and of itself. The onboarding process for them is very simple and requires very little interaction to get them up and running. We have had to reach out to customer support a few times and our problems ended up being a minor bug or issue that was quickly resolved. Ten out of ten a great product. Cons Minor dislike - I just can't get used to the name transition from bill.com to bill. The other thing I do not love is that we renamed our dimensions in our accounting system and unfortunately that doesn't translate to bill. We have retrained ourselves so it is not a big issue, but on our wish list for modifications. Review Source Abigail P. Manager, Accounts Payable Used the software for: 3-5 years ### "Happy Enough To Continue Partnership" March 25, 2026 4.0 We are mostly pleased with Bill AP&AR. On occasion I experience trouble escalating support issues to a timely resolution. There are a few missing features from approval policies I would like added. Pros Streamlined processes. Intuitive processes. Customizable integration settings. Ability to track payments. Cons Inability to merge original platform set up to unified platform. Process necessary to follow vendor virtual card payments. Review Source Home P. Operations Manager Used the software for: 1-3 years ### "One stop for Invoicing and Reporting" March 12, 2026 4.0 Bill is great and we use it along with Dext and Divvy for accounts AP and AR, invoicing and bill payment. Pros Bill is a great software to keep track of bill payments, AR, AP, customer invoicing and payments, running reports and has great customer support. Cons Bill can be costly as it has many additional software's and features that work with it but all are worth the money, Bill is better for larger scale businesses. Review Source Charlie L. Videographer and Editor Used the software for: Less than 1 year ### "BILL is a Great Payroll and Bookkeeping Software!" February 23, 2026 4.0 Overall, BILL was great when it came to payroll and keeping thing organized when getting paid for gigs. Pros BILL was a great tool for both accounting and bookeeping, as it is what I used for a while regarding payroll from an old company I was with. It was great value for money in that the learning curve wasn't too severe and there were basically 0 bugs or issues. Highly recommend! Cons I think the thing I liked least was the customer support wasn't that easy to reach. I had a small bug early in my time using it and had to wait quite a while before getting help. Review Source M&O -. Pharmacist Used the software for: 3-5 years ### "Experienced user" February 18, 2026 5.0 It was a positive experience, it was easy to navigate in either mobile or desktop browser, as well as the app. Pros Very easy to use and straightforward interface, at least using it as the invoice receiver. I like the organization tools. Cons I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots. Review Source R Reviewer Cheer mom Used the software for: Less than 1 year ### "Secured the bag" February 11, 2026 5.0 This was just a quick a using apple pay or cash app to receive fund but alot more secure for transactions and bank info. Pros This is a secure, user friendly and fast way to send and receive funds. I used this for the first and was nervous but the accuracy of notifications are amazing. Cons In order for me to request a link had to be shared with me first. Maybe this is how the company that I partnered with user it. Review Source VR Verified Reviewer Accounting Clerk Used the software for: Less than 1 year ### "Would only wish it for my worst enemies " January 7, 2026 1.0 When I think of BILL, I think of hostile architecture. Surely there is thought behind the design and systems of BILL. Without a doubt, when it works, it works. I think that's great, and literally the minimum expectation. If you've had positive experiences with BILL, I am only jealous of you, and wish others the same. I am making my best professional neutral face as I type this. BILL is a nice looking fintech product with infinite headaches waiting for you. We are an accounting firm with clients, and for all clients we use both BILL AP/AR and Spend & Expense (formerly Divvy). Our "account manager" managed to create unique companies for each client's AP/AR and S&E accounts. We are paying double subscription fees for some clients. We do not understand how or why this happened, and the best way to fix it would be to work with our account manager to terminate some companies and setup everything again. There are minor issues that happen, and those can be quickly solved by BILL customer support. If you run into any issues above what's answerable by existing Help Articles, you are absolutely at the mercy of whoever is on the other line. For example, there was a BILL-side issue that prevented some features (multiple colleagues had the same issue on different computers). A few hours and escalated case later, after the "manager" told me to restart my computer, the same manager confirmed it was a BILL-side issue. On the other hand, there have been a few angels that have given me sage advice to navigate BILL's asinine platform. I sincerely, sincerely wish competitor products are easier to work with, because I am sure this is purgatory, if not, an actual part of office-hell. I have heard on BILL product webinars there are accounting firms with \*hundreds\* of clients, and I can't imagine that at all -- it takes me at least 30 seconds to log in, another 30 seconds or a minute to get to the right page. Or, make that 3 minutes because after I log in, BILL switches me back and forth between AP/AR and S&E and I have to click about 3-5 times to get to the right client to begin with. If you choose BILL, I sincerely wish you the best! Pros You can see the delivery status of paper checks sent out. This is not a feature offered by some competitors. Cons A lot of things. If you need customer support for any small or critical reasons, you are at the mercy of whom you're connected to. Expect to spend 10-20% of your work week with BILL support if you decide to use BILL. Review Source R Reviewer Lead of Supply Chain Used the software for: 1-3 years ### "Good way to approve invoices" January 7, 2026 4.0 Pros I like that you can chat internally about a bill directly in the platform. I also like that you can view bills by vendor. There's a decent search functionality. Cons I dislike that there isn't a way to view PDFs without having to click into a particular invoice. If you could do that, to search for a particular invoice, that would be beneficial. Review Source Katherine C. Chief Operations and Finance Officer Used the software for: 1-3 years ### "A great tool for nonprofits" June 20, 2025 5.0 Overall this is a great tool that I would recommend to others in the nonprofit industry as a way to manage invoicing and paying bills with full transparency for multiple bill approvers. Pros Bill is easy to use and the functionality of including different people to review and approve bills is high. Cloud-based means that the work can get done securely from anywhere. Cons The sync to Quickbooks Online can sometimes make small mistakes that have to be caught and fixed. This is rare but time-consuming. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Hidden Fees & No Real Support — Not Worth Using" December 5, 2025 1.0 Extremely disappointing. The vendor never received the money, we reported the issue right away, and support passed me between agents only to tell me a resolution would cost almost as much as the payment itself. A payment platform should protect businesses, not penalize them for system errors. We will not be using Bill.com again. Pros Honestly, nothing. We tried using the platform for a simple vendor payment, and even that turned into an unnecessary headache. Cons Terrible support policies. We sent a $125 payment to a vendor who appeared as fully set up on Bill.com. When the vendor said they don’t use Bill.com, we immediately requested a reversal. Bill.com wanted to charge a $90 fee to “attempt” a reversal with no guarantee we’d ever get our money back and said it could take 30–90 days. Being charged nearly the entire payment amount for their own system issue is unacceptable. Review Source VR Verified Reviewer Finance Admin Used the software for: Less than 1 year ### "Terrible client experience " September 5, 2025 1.0 I regret switching our companies over to Bill.com but we are stuck for a moment since it is so time consuming to switch to a new payment platform. I was promised that all the functions regarding invoicing that are available in QB would be available in Bill.com and literally none of them are available. You have to manually update every recurring invoice anytime you adjust our invoice template. You have to manually receive payments because Bill.com does not receive updates from QB. Bill.com reuses invoice numbers which causes lots of confusion and errors. You cannot bundle services in your invoice. I cannot fathom that a company that has offered this service for more than 5 years has not worked harder at making it a better experience for their clients. I'm grateful that we have not switched our Payables over. Pros Low payment processing fees. There are very little pros to using Bill.com and outside of the low payment processing fees, it is terrible. Cons BILL Accounts Receivable has the most basic, bare bone features available and it is very apparent that the customer service is outsourced. It creates a lot of additional manual work to upkeep and there is not a lot of helpful reporting. During chats, if your page refreshes (which it does often) or you navigate elsewhere, you have to start the chat all over again. Review Source Christian S. Freelancer and Owner Used the software for: 3-5 years ### "Perfect billing solution for businesses small and large!" November 11, 2024 5.0 Overall, I have been extremely happy using BILL. My clients are easily able to access and pay invoices, and I am able to set up my clients with recurring invoices, to alleviate extra work for me. Pros BILL is very easy to use, with lots of options for sending out invoices, receiving payments, etc Cons As with most software, BILL pushes hard for you to pay to upgrade your account. Review Source EB Emma B. Accounting Manager Used the software for: Less than 1 year ### "Bill.com IS a gamechanger for us" September 1, 2023 5.0 BIll has helped us out tremendously. We have over 1000 vendor accounts since we order a ton of internet services for our customers. Since ATT/Spectrum/Frontier/etc etc did not allow direct deposit, our company was forced to send checks to make our payments. We could not do Credit card as the reconciliation can be messy. We have saved so much money on late fees. We are truly grateful for BILL and cant wait for the new features. Pros The thing we loved most about bill is the inbox for our bills as well as our payments going straight to our vendors. Cons A dark mode for BIll.com would be great. There are times where the inbox is not up to date. When 2 people are entering bills, there is a high chance there will be duplicates being entered. Review Source R Reviewer AR COORDINATOR Used the software for: 1-3 years ### "WONDERFUL SOFTWARE" November 28, 2025 4.0 I LOVED THE PROGRAM. I REALLY CAN'T EXPRESS IT ENOUGH. WE USE IT WHEN WE HAVE TO SUBMIT EMPLOYEE REIMBUSMENTSD ALSO Pros THE FLEXIBILITY OF SETTING UP MONTHLY PAYMENT PLANS. THE IMMEDIATE UPDATES WHEN A PAYMENT WAS DECLINED Cons THERE WAS NOTHING I DISLIKED ABOUT THE SOFTWARE. IT WAS USER FRIENDLY THAT EVEN SOMEONE LIKE ME (COMPUTER ILLETERATE) COULD MANUEVER IT. Review Source Lindsey S. Director of Marketing Operations Used the software for: 3-5 years ### "Good invoicing platform for clients" May 6, 2025 4.0 We've successfully used Bill for a few years now as a startup to bill our biggest clients. Pros We use Bill to invoice and keep track of payments from our largest clients as a startup. Cons We cannot add multiple emails to auto send invoices to, which can be frustrating when it comes to billing. Review Source AG Ann G. Senior accountant Used the software for: 3-5 years ### "Best AP AR solution for smaller businesses" February 6, 2025 5.0 Pros BILL accounts payable automated all the invoice processing of payments and approval, including vendor management. The user interface of BILL is also excellent and easy to navigate. Cons BILL does not support purchase orders or custom fields such project codes. Review Source R Reviewer National Recruiting Director Used the software for: Less than 1 year ### "Easy to use " February 19, 2025 5.0 Pros Many of our clients use BILL and it makes it easy to manage Accounts Receivable. Cons We have never had any issues, so no complaints about this product. Review Source JW Jacquie W. Project Manager Used the software for: 3-5 years ### "Mixed Feelings " November 15, 2023 2.0 Overall, I have found that their customer service is good which is important when needed. Our other product, Xero, has ZERO customer service. If I had to decide between these two products mentioned here, I would definitely pick BILL. Pros This is easy on the eyes and very user friendly which important to me. Cons Our company has this integrated with Xero and I do not feel they work well together without duplication. Review Source Pavan K. Accounting Specialist Used the software for: Less than 1 year ### "Simplified process for Invoice processing and payment application" October 10, 2023 4.0 Overall I would say it was a Good experience. I would recommend BILL to anyone who are looking to simplify their AP and AR process and even if you are looking BILL as a payment method to your vendors or receive payments from your customers. But if you are looking BILL as a Accounting or reporting software, then I would definitely recommend you to go with other softwares. Pros We use multiple softwares to provide end to end accounting for clients. The best part about bill is its easy to integrate with other softwares. BILL creates easy to use invoices for our customers and also processing of vendor invoices is simple as most of the data is captured by IVA. The best part in BILL is payment processing as there are multiple methods to make payments and also charges for each payment is very less. We can initiate single payment for multiple invoices. We can even schedule the payment for vendors in BILL. Cons Reporting is not as expected in BILL. We need to modify each and every data to get the required Excel. They need to even take care of designing of reports as the reports will not come with their own design and we need to do everything. Invoice creation templates are most common and we can't see any design there. They need to work Mork on design and Reporting part. Review Source R Reviewer COO Used the software for: 3-5 years ### "Super simple to use, reliable and secure" September 20, 2022 5.0 Overall, we love this software. It has served our small organization well as we've grown. We don't have a full blown, multi person accounting and bookkeeping department but still have significant bookkeeping needs. This allows us to be more efficient and keeps us organized. Pros We really like the approval process and how simple it is to set up and use. Allows the ability to split payments across multiple projects and account codes. Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system! The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability. The approval process workflow is exactly what our organization needed. Cons If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times. Review Source Verified Reviewer Director Used the software for: 1-3 years ### "Bill.com saves us hours each week!" March 31, 2023 5.0 overall, we are thankful it was recommended to us bc it saves time and helps with record keeping Pros The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes. Cons Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify. Review Source Ekalavya H. Founder & CEO Used the software for: 3-5 years ### "The best account platform for small and medium businesses " July 7, 2022 5.0 Our experience has been great. Pros Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH Cons Sometimes it takes longer than 3 working days to receive the payment in our accounts Review Source VR Verified Reviewer AP Manager Used the software for: 3-5 years ### "Bill.com is only good for small business " December 5, 2022 2.0 Pros Ease of use, good for contractors and small businesses <1M in rev/payables Cons Inconsistent payment times, customer support rarely helps Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.