Who Uses This Software?

ADP Workforce Now serves clients across nearly every industry who are looking to manage their human capital management needs across HR, payroll, benefits, talent, time & labor, analytics and more.


Average Ratings

1014 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ADP CA
  • adp.ca
  • Founded 1942
  • Canada

About WorkforceNow

The core capabilities of the solution are human resources management, payroll, benefits, talent management, compliance, time & labor management, analytics & benchmarking. The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.


WorkforceNow Features

  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management
  • Career Development Planning
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting / Tracking
  • Job Description Management
  • Onboarding
  • Performance Appraisal
  • Recruiting Management
  • Succession Planning
  • Training Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

WorkforceNow Reviews Recently Reviewed!


Used to look at Pay Checks from Work

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is a basic system, fairly easy to use and browse through. Was excellent in order to look at the Pay Checks and Tax Forms from my work.

Cons: It is a very basic software. The look and feel is very old and it takes time to load the pay check PDF's up when you want to look at them.

Very informational but sometimes difficult to navigate

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Lots of information can be kept and tracked in a neat format. Historical records are also very helpful when going back several years.

Cons: The Graphical User Interface can be a little klugy and hard to navigate. The app is also very difficult to navigate

Easy!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate. Shows all alternatives to contact different departments if needed, change profile info , check pay stubs , upload accounts

Cons: Not found any cons however user name had to enabled with your employers domain email at the time I usd it . I did not like that just because I wanted to have access of it for future W2 , it might be different now.

Vendor Response

by ADP CA on May 22, 2018

Ingrid - Thank you for taking the time to review our WFN product. So happy to see you found WFN easy to use and navigate.

Good! Keeps everyone on track!

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love ADP/WorkforceNow! The control that it gives employees is second to none. I love that i can check how many PTO days i have at any time! I can even see if I have vacation pending.

Cons: Occasionally I will run into errors while using this product. Never anything that causes any huge issues.. mostly lost time.

Simple and good software

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great human resources software. It easy to track the employees vacation requests, perfomances reviews and employees information.

Cons: Could not found anything that i dislike. Just the problems adapting to a new application and discover the functionalities.

Effective and information is readily available

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can download the app and check the information that I need. Whether its past checks or the hours worked.

Cons: I don't like that all company's, do not use ADP service. I can't see why they would want to miss out on ADP and what they provide.

Vendor Response

by ADP CA on May 18, 2018

Hi Keri - Thank you for taking the time to review our WFN platform! We appreciate your business and loyalty to ADP!

Pretty intutive tool. Overall a very nice experience.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly and easy to navigate. I love the software overall. Wonderful User interface and intuitive.

Cons: Nothing negative. It would be better if the mobile app experience is enhanced. Sometimes the mobile app gets stuck.

Intuitive Design, Feature rich and slow

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The Design of the program on the front end makes for a quick easy to use
It has tons of features to support just about any company

Cons: The software runs slow very often to the point of detriment for employees.
logging in can be a hassle

Vendor Response

by ADP CA on May 18, 2018

Hi Charles - Thank you for your review of ADP's WFN. I am glad that the system is easy and intuitive for you to use!

It works

May 11, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what is necessary for HR software, storing important documents and housing request processes.

Cons: It is not what I would call intuitive. I tend to have to click around for a while before I can figure out how to do basically anything. I avoid going in there because I find it to be a time waster - and I often still have to ask a colleague for directions.

Vendor Response

by ADP CA on May 15, 2018

Hilda - Thank you for your feedback. We want your experience with WFN to be exceptional. I would be happy to connect you with an ADP resource who can walk you through navigation, and who can suggest some additional reference material to make things easier for you. Please feel free to reach out directly. Lori.wilmot@adp.com

Our company uses this software and it great for providing all the answers without having to call

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that all of my information on pay, insurance and work related information is in one place. It saves so much time when simple questions come up

Cons: Nothing really so far - I used the system for a few months and have no issues - very easy to navigate and find what you need

Vendor Response

by ADP CA on May 18, 2018

Hi - Thank you for completing a review of our WFN platform. It is great to hear that all of your information is able to be accessed in one place and allows you to save time!

Capterra-loader

Overall mediocre.

May 11, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the accuracy of time stamps is important for this software. Accuracy is everything when it comes to employee payment

Cons: I disliked the user interface very much. Sometimes the program would lag and it can be easy to loose your spot.

Overall: People got paid. Not much else to be said.

Vendor Response

by ADP CA on May 18, 2018

Hi Matthew - Thank you for your review of our Workforce Now platform. It is always great to hear how accurate our system can be, but I apologize for your system lag at times.

Love to have access to my personal info all in one place.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that i can view my paychecks anytime. W2 forms are available. Hours of vacation, sick time, Insurance coverage all in one place.

Cons: I had an issue with viewing my total accumulative vacation hours and i went to my HR and couldn't help, so I turned to ADP and I didn't get the help I needed.

Vendor Response

by ADP CA on May 18, 2018

Hello Alonzo - Thank you for submitting a review of our WFN platform. It is great to hear that you can access our system from anywhere and that you are utilizing that aspect of our system. I apologize for the less than stellar experience you've had with our support team, however, this could have been due to you not being an authorized person to speak with from your company. Please reach out if you are still experiencing this issue: Anthony.Woodard@adp.com

Occasional user of the mobile and web applications

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I am able to access the software from anywhere. I feel like it's very secure and has great information.

Cons: I would love to be able to create my vacation requests from the web application. For some reason we are only able to do this from the mobile app.

Vendor Response

by ADP CA on May 18, 2018

Hi - Thank you for your review of our WFN platform. I am happy to see that you are able to access our system from anywhere and are utilizing our mobile app!

Capterra-loader

As a director of a preschool, I manage 40+ employees and use WorkforceNow daily.

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like the functionality of the employee schedules, employee timecards, time off, and payroll.

Cons: Our employees use their mobile phones to clock in and clock out during the day, and the functionality of the mobile app is inconsistent.

Vendor Response

by ADP CA on May 18, 2018

Hi Corey - Thank you for your review of our Workforce Now system. It is great to know that your employees and yourself are utilizing our mobile app to save you time!

It works for us!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product is easy to set up for your business. We haven't suffered any glitches. Our employees verify their schedules with ease!

Cons: Just like any software, there is a learning curve. I guess the only negative that I go through is it is slow for the software to load on my computer. It must utilize a lot of memory to get on-board.

Vendor Response

by ADP CA on May 18, 2018

Hi David - Thank you for completing a review of our WFN system. I am happy your implementation of our platform was easy and that you are up and running flawlessly.

Capterra-loader

It does exactly what I need it to.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has kept track of paystubs from years back that I wasn't even aware were being kept. It has allowed me to see my important documents quickly and without hassle

Cons: Biggest con is trying to remember the password, it asks for the most complicated password you can possibly make and then I forget it immediately

Overall: I got my tax documents online without the need of waiting weeks or months for it to be mailed to me.

Vendor Response

by ADP CA on May 18, 2018

Hi Preston - Thank you for completing a review of our WFN system. I am glad our platform makes it easy for you to track your pay stubs and important documents.

This system is used when submitting my timecard, request time off, review paycheck details, etc.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. It has many features, but it's not confusing to find exactly what I need to get the information.

Cons: I've not personally come across anything in the program that I don't like. As I stated previously it has many features, but I only need to use a select few, therefore, I've not come across any problems in the software for my specific use.

Overall: It's very important because it's what I need to do in order to get my paycheck!

Vendor Response

by ADP CA on May 18, 2018

Hi Andrena - Thank you for your review of our Workforce Now platform. It is great to hear that our system is easy and intuitive for you to use!

Daily user of the adpwork force

May 10, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support

Pros: I gotta say to find anything positive about this is very difficult. But the system is full of bells, whistles, report options.

Cons: Their web interface is plagued with browser incompatibility , slow responses, bad technical support that blames the end user first.

Vendor Response

by ADP CA on May 18, 2018

Hi - Thank you for reviewing our Workforce Now platform. I am sorry for your less than stellar experience and would like to connect with you more on this. Please reach out to me directly: Anthony.Woodard@adp.com

Great product

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product is easy to use and intuitive when looking through how to create reports and items to use. Lots of features Decent customer service

Cons: Kind of pricey, although the price is worth it when the customer service and product is so easy to use

Love this software.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best of this software is that if you buy all modules you will have a complete HR/Timekeeper/Payroll all in one.

Cons: This software is a little expensive. Updates are frequent and sometimes you do not have the time to read or see all the learning bytes sent regarding the updates. It does have space for improvements in terms of making it easy to users do one change in same screen if related.

Vendor Response

by ADP CA on May 18, 2018

Hi Maria - Thank you for reviewing our WFN platform. I am glad that our system is a one stop shop for all of your HR needs!

ADP has improved so much over the last few years

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like how they set the system up and have information available that is specific to me. Always felt like these systems were outdated but now WorkforceNow has helped ease that. I can accomplish things in it like seeing paychecks, setting up transit payments and more.

Cons: I don't have many now that we integrated this into our usual systems. It no longer stands on its own. It talks with our other systems and has the correct information fed into from our company.

Vendor Response

by ADP CA on May 18, 2018

Hi Matt - Thank you for reviewing our Workforce Now platform. It is great to hear that your implementation of our system has been a smooth transition for your company. We appreciate your business and loyalty to ADP!

Frustrating to learn, helpful system to have

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it keeps all of our employee information in one place. I like that I can pull reports and get information fairly quickly.

Cons: It is not user friendly. It is difficult to rehire employees that have returned. Customer service is hard to reach and slow to fix actually issues. It's hard to get to the root of problems.

Vendor Response

by ADP CA on May 18, 2018

Hi Kelsey - Thank you for reviewing our WFN platform. I am glad that you are able to track all of your employees information in one place. Also, we offer many training pieces online that may help you navigate our system. Please reach out to me directly if you need help finding these resources: Anthony.Woodard@adp.com

ADP is versatile for any kid of company

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Great to use and highly recommended.

Pros: Employees can easily track their time cards, employees can also view their tax information and can access their pay stubs and other employment information. Saves paper by being able to keep track of such important stuff and have it all available when needed.

Cons: Not much of anything negative to say about this software, it is great for companies of any size I think but can be pricier than other options for small businesses that do not want to spend so much on this factor.

Vendor Response

by ADP CA on May 15, 2018

Alejandra - Thank you for your review of our WFN product. So happy to see that implementing WFN has given your employees easy access to track their time, pay, tax and other information.

Very helpful payroll software

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support team is extremely helpful. They are very knowledgeable and nice. They solved my problems effectively and fast.

Cons: The fee is a little high for small businesses like us, especially when you need to go back and amend the forms you previously filed.

Overall: Payroll processing

Vendor Response

by ADP CA on May 18, 2018

Hi Biaodeng - Thank you for completing a review of our WFN system. It is always great to hear our exceptional service teams get shouted out!

User Interface

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The user interface for ADP is relatively reliable, with a few bugs that could be easily remedied with developer attention. My use is primarily for paycheck and benefits tracking and to obtain annual W 2s.

Cons: The change options is not always intuitive, difficult to save changes or to find the place changes should be made. I have attempted to make changes to personal information only to have the system notify me over again that I needed to complete the form.

Love to get paid

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is easy to input your time for the day or week and you can label by lunch or meeting or whatever you want.

Cons: Some features could be a little more user friendly. It is hard to find some area like pto and how to find your paystub.

Vendor Response

by ADP CA on May 18, 2018

Hi - Thank you for completing a review of our WFN system. I am happy to see that you find our Time module to be helpful!

Workforce

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to input my daily time totals. The update to the system makes it easy to input time and go back and remove an approval if you make a mistake.

Cons: The new update is a bit tricky to figure out at first due to the way that you can easily input a character in the wrong field but it doesn't noticeably advise you what error.

Overall: It allows me to input my time daily and track my hours worked and also PTO and Sick time avaiable.

Vendor Response

by ADP CA on May 18, 2018

Hi Schqueatta - Thank you for reviewing our Workforce Now platform. It is great to hear that you find our system to be easy and intuitive to use! Some updates can be different at first, as you stated, but if you are still having any issues, please reach out to me directly: Anthony.Woodard@adp.com

Simple and no-frills HR software

May 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Good HR software, it will give you all of the info you need about your workplace. Salary, vacation requests, performance reviews are all there. Very handy.

Cons: Sometimes it's hard to get around the site, but not impossible. It's also hard to manage time off requests here.

Vendor Response

by ADP CA on May 11, 2018

JC - Thank you for your review and feedback on our WFN product. So happy to see WFN gives you access to all the information you need to manage your pay, vacation and performance information. I will pass your comments on navigation and time off to our developers.

Not bad

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is not bad to see you payroll. We used it for a while at the job. Really simple to use.

Cons: The customer service wasn't the best so that is why the company decided to change the program for another one.

Vendor Response

by ADP CA on May 18, 2018

Hi Stephane - Thank you for reviewing our Workforce Now platform. I am sorry you have had a less than stellar experience with our service teams and depending on when you left, we have made significant changes to our service model. If you would like to learn more about this, please reach out to me directly: Anthony.Woodard@adp.com

ADP is a great centralized location to access documents and other job-related information

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it's a localized interface where you can access all of the information you'd need to as it relates to your job, tax forms, work information, etc. It makes it easy to clock in, clock out, and review schedules. Everything is in a logical location and maintains compliance.

Cons: There are some instances where functionality isn't necessarily the easiest - the message center can be a bit tough to navigate and I've had a couple of times where unread messages will continue appearing as unread even though I clicked through them. For the most part I'd say I've been very happy with ADP, it's just a couple of minor things like that that pop up from time to time.

Vendor Response

by ADP CA on May 18, 2018

Hi - Thank you for reviewing our Workforce Now platform. I am glad you view our software as a one stop shop for all of your HR needs. Also, we have many training resources online that may help you navigate our system.

ADP Workforce

May 07, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: ADP Workforce now does provide a number of helpful resources, pulling together key employee data and benefits (including coupons/discounts available through the organization). Having all of these resources in one place is certainly a helpful and ongoing tool for employees.

Cons: Although the web-based nature of the tool is helpful, the design is incredibly outdated and difficult to use. The design is flawed to the point that many of the employees within my organization regularly use it and yet have little to no idea of all of the benefits offered. Such software must be easy to use, especially where more vulnerable populations of employees may use the site as their primary access to HR.

Vendor Response

by ADP CA on May 10, 2018

Justin - Thank you for your review and feedback on our WFN product. I am happy to see that implementing WFN has allowed you to pull together your critical employee and benefits information. I have asked your Dedicated Account Manager to reach out and talk about ways we can help educate your employees, so they have a better understanding of the system, its features and navigation.

I have used ADP for 4 different companies and have learned that ADP can do anything.

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Robust custom reporting, availability of any type of custom setup needed. Also tax filing services and customer service add to why ADP is worth almost any amount of money.

Cons: The upgraded Employee Archive feature can be confusing and annoying, specifically in regards to the ADP VOE services since archived employees seem not to be available to verifiers.

Vendor Response

by ADP CA on May 18, 2018

HI Veronica - Thank you for taking the time to complete a review of our Workforce Now system. I am glad our reporting module allows you to setup the custom reports you need. Also, thank you for shouting out our exceptional customer service teams!

Workforce is an easy to use software that allows users to control their time and watch their pay.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easy to use and allows employees and managers to track their timecard, watch their pay, and view that previous W-2's. There are many platforms this can be used on from a mobile phone browser, mobile app, tablet app, and computer browser. All of which work great and I have not had any issues with them yet.

Cons: There has not been any negative experience with ADP itself but with the mobile app. It takes more time for it to load and sometimes the features will disappear or appear to not be working. While they are doing updates their apps and websites are inactive.

Vendor Response

by ADP CA on May 18, 2018

Hi Morgan - Thank you for completing a review of our WFN system. It is great to know that our platform is easy to use and navigate!

Capterra-loader

ADP is quality and service you can depend on.

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Most of these softwares are very similar and I think do almost the same things, but what makes ADP stand out is their customer service. While I was getting to know the program or any time I have made a mistake since, ADP is so help and so fast with helping me through fixing it, I will never switch to another program.

Cons: No major cons, just your typical frustrations when learning new software, but that's when customer service was so great at helping.

Overall: The easiest way to handle all our financial business.

Vendor Response

by ADP CA on May 18, 2018

Hi Stephanie - Thank you for your review of our Workforce Now platform. Also, thank you for shouting out our Customer Service teams!

Difficult to find things and poor layout

May 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it allows me to see my income statements and tax information, but any payroll software allows that.

Cons: The layout of the main menu is terrible; you can barely figure out how to even log out of a session. The information that's contained is extremely basic and the few graphs/charts provided aren't even helpful.

Vendor Response

by ADP CA on May 09, 2018

Allison - Thank you for your review and feedback on our WFN product. It is critical that we hear directly from our clients on what they like and what we can improve. I will share your feedback with our developers.

Used as part of my old job, easy to access

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to access interface with all of my information available for quick viewing. Simple to setup and access over time.

Cons: The interface seemed a little outdated. The amount of features available didn't seem very high. Have had issues with resetting passwords and/or getting emails.

Vendor Response

by ADP CA on May 07, 2018

Pierre - Thank you for your review and feedback. I am happy to see that you find the interface easy to use and set up. I will be sure to share your feedback on the styling with our developers.

This is an easy timekeeping program to use.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of navigating through the portal. However, there are multiple options to present information and link to different sites related to my employment.

Cons: That you can only enter in three lines of time at a time and have to save, prior to entering in more time. If you don't, the system does not save the time and you have to start over. This is only a minor concern though, once you get used to that it is not a problem.

Vendor Response

by ADP CA on May 18, 2018

Hi - Thank you for reviewing our Workforce Now platform. I am glad our system is easy for you to use and navigate!

Extremely User-friendly

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So simple to use, everything you need in one conveinient location. I fell that is very secure with my information. Much better than keeping track of a bunch of paperwork.

Cons: I dont really have anything negative to say about ADP. I have not had any issues while using ADP for over a year now

Vendor Response

by ADP CA on May 18, 2018

Hi Thomas - Thank you for taking the time to complete a review of our Workforce Now system. We pride ourselves on making an intuitive platform and I am glad you are able to easily use it!

Best Payroll Manager I've used yet

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great transparency into your finances and how it's divied up to places like your 401k or taxes, etc.
Very friendly user interface
Was easy to find everything I needed

Cons: Asked my HR manager to bypass the direct deposit 2 week security hold and she was unable to (I had to drive 2 hours for my paycheck)
That's been my only issue as of now

Vendor Response

by ADP CA on May 18, 2018

Hi Chaz - Thank you for reviewing our WFN platform. I am glad our system makes it easy for you to find everything you need!

Allows HR to service our employees almost hassle free now

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Workforce Now has empowered our employees the ability to handle the most common day to day requests such as PTO and benefits, largely on their own.

Cons: The initial setup process took us much longer than anticipated, like a couple months longer. Admittedly, our internal setup person was also doing her normal day to day so couldn't dedicate all her time to this process.

Vendor Response

by ADP CA on May 18, 2018

Hi - Thank you for reviewing our WFN platform. It is great to hear that we are able to empower your workforce by giving them the ability to utilize our system!

It's quite a chore getting this software set up, but it's depth of functionality is incredible.

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how detailed we can get with each of our employees, from asset tracking to displaying their benefit selections. We can follow the history of an employee from hire to retire on a reliatively easy to read series of screens showing you each stage of that employee's growth within the company.

Cons: It's difficult to get things changed within the software. Custom requests take some cajoling and persuasion to get agreed to, and I've had some significant problems getting the appropriate people to respond in timely fashions with questions.

Vendor Response

by ADP CA on May 18, 2018

Hi Justin - Thank you for your review of our Workforce Now platform. I am glad our system allows you to track your employee's records easily!

Used to track PTO / Payroll

May 04, 2018
4/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software works to track PTO and payroll / benefits. It keeps accurate records and allows the ability to approve PTO time.

Cons: As a manager of a small group the ADP software interface has a horrible UX. It makes time entry cumbersome and is not user friendly. Whenever I get a request that requires me to go into ADP I procrastinate as long as possible form logging in. The password reset rules and lock out are crazy.

Overall: ZERO just a pain to use.

Capterra-loader

Good software for managing team's time off and pay

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I most enjoy the time off managerial functions where you can see who on the team is off when and determine the best time to ask off for vacations.

Cons: It is very difficult to figure out rollover and vacation hours for each year, how the accrual works, and whether or not employee PTO hours will be lost.

Overall: The ability to see pay and PTO at the employee's request.

EASY

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: THE THING I LIKE THE MOST ABOUT THIS SOFTWARE IS THAT IT IS VERY USER FRIENDLY AND HAS A LOT OF DIFFERENT FEATURES

Cons: THE THING I LIKE THE LEAST ABOUT THIS SOFTWARE IS THE PASSWORD REQUIREMENTS, I HAVE TO RESET MY PASSWORD ALL THE TIME

Well I need to use this app, for a job that I was hire for. It was easy to use.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was helpful, that it showed me how to register and how to get my information at a later time. It was application that I needed to do for my job.

Cons: There was no dislike for this product. The product works great and it helps you to do want is needed.

Overall: It helped me to get my information correctly to the new employer, and make sure that everything was in order for me to start working.

A solid platform to manage your daily work activity and hours, and make your day easier!

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I really enjoy the overall setup of Workforce, such as the streamline clock control, and tracking hours.

Cons: The only con I can really think of would be the number of steps that are needed in order to request time off.

Great for tracking Pay Stubs

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ADP seems to be really on top of updates for their product. They make it user friendly and self explanatory.

Cons: I wish there with customizable dashboards that could be implemented in the home screen of ADP. It would allow you to see the information that is most important to end-users.

Very useful, but a little too technical

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: This software can be set up to have quite a bit of features and functionality. Payroll can be extremely customized and tailored to your specific business.

Cons: This software tends to be a little more technically advanced--it is not easy for first time users. For example, there tends to be multiple steps to add checks, to add people etc.

ADP to the recue!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: ADP is one of the easiest to use, understand and add into your everyday use. The system is really very easy to use and look through and find the documents you are looking for. You can easily find your pay stubs, w2's and any other important documents that your company may use.

Cons: I have no cons for this product as I have never really had any negative experiences while using it. I believe that the system is fairly easy to use and understandable.

ADP software puts all our pay stubs, vacation accrual, tax info etc in one place - works great!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability for the payroll process to be automated instead of managing emailing out paystubs and sending W2's by mail.

Cons: The take home pay includes the HSA benefit, it would be nice if that wasn't part of the take home category.

Overall: Having all payment and tax info in one common place for everyone in the company is great, and for our payroll team it saves a ton of time!

I used ADP within my company for managing personal documents, payments, personal information, etc.

May 04, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was easy to use and find the information that I needed. I was able to pull up past paychecks and personal document forms with ease. Overall the software was functional.

Cons: The software was old and out-of-date. Not very friendly to the eye. Many other features could be added to provide a more user friendly flow to the software.

Overall: Easy to see the necessary information that I needed. Whether it was my W2 or other paychecks that I wanted to review.

User-friendly but troubleshooting issues can be incredibly frustrating.

May 04, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: ADP WorkforceNow has a clean interface that is pleasant to work with. Features are fair but not totally extensive.

Cons: Ease of Use is the most attractive feature of ADP WorkforceNow (when it is functioning properly). Troubleshooting glitches is extremely challenging.

Great

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Used this software in a company I used to work for while running payroll. It was accurate, effective, and easy to use.

Cons: No negatives about this software, they have really perfected it. It is very useful and effective. Would recommend.

Very difficult to access if you do not utilize the functions frequently.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that my information is stored and that I can access it remotely. Additionally, my tax information can be automatically loaded, which is a time saver. This is a trusted company, which gives me ease of mind with my sensitive information.

Cons: It is a struggle to use this service if you do not utilize if frequently. Also, if you lose your password, it is a devil to try and access the services. Even with customer service support, it took an inordinate amount of time to just access my account. Not too user friendly.

ADP Does It All

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the functionality of ADP and the additional resources they have, from the reports to the in depth employee information, ADP is a one stop shop

Cons: Sometimes navigating the the system can be cumbersome, there is a lot of information and often times it hard to find what I'm looking for

Not the best, not the worst.

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I enjoy that all of my information is located in a central place. I'm able to view my paycheck, tax information, and performance reviews.

Cons: The login can is often delayed. I'm never quite sure if I entered my username and password correctly.

Great!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this software at my work for paystubs and i really enjoy it. It is very user friendly and easy to use

Cons: To be completely honest there is nothing really that I do not like about this software. It is great in every way possible

Capterra-loader

ADP is great and easy to use.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: ADP is easy to navigate around and simple to use. Even if you haven't used it for very long, you can easily catch on.

Cons: I haven't found any cons with this program just yet. I like the options and the customization thus far.

A solid portal for employee benefits and payroll

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to find what I'm looking for, with intuitive navigation and descriptive menus. Works well as a global employee portal.

Cons: Performance often suffers, especially on slow connections where the page may take many tens of seconds to initially load.

Updates are a pain

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall it's a good system. They're giant for a reason. But the customer service is a challenge. I have sat on the phone or on hold for 2+ hours on many occasions.

Pros: All-encompassing HRMS if you want it - makes the employee lifecycle much easier. The system is fairly intuitive and user friendly once you work in it.

Cons: Updates are full integrations, which is a huge frustration and time consumer. CA payroll rules are hard to comply with because the system isn't smart enough to manage all the rules. In my experience, there's quite a bit of manual manipulation. Customer service is a big challenge...

Vendor Response

by ADP CA on May 08, 2018

Katie - Thank you for your review and feedback. I am happy to see that implementing WFN has made your HCM processes easier. I am sorry to see that you have had a less than stellar experience with our WFN service. I would love the opportunity to connect you with an ADP resource to assist. We have made many changes to our service model, including dedicated representatives and appointment based scheduling. Please feel free to reach out directly. Lori.wilmot@adp.com

Capterra-loader

The best option out there

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With ADP it has a very clean layout where everything is accessible and everything is perfectly organized. Never had issues using the platform to do my timesheet or review my benefits. The mobile APP is also very easy to use. Also pleased that when tax season came around I did not have to type in all of my W2 information it can load itself into turbotax and makes it less of a headache to do taxes.

Cons: Not many options for reporting. ADP does not give customers a designated rep to reach out to. Other than that nothing really to complain about

Capterra-loader

Easy Way To Handle Part Time Employees, even for a Large company

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The main interface is very simple to use. The buttons are large and easy to view and understand; Easy to navigate where your clock in and out hours are, and all of your "pay" and tax information. I love the interface for viewing your pay stubs...so easy to read and super simple to print!

Cons: There is a lot of downtime to updates, and a lot of times, these happen on Saturday or Sunday mornings when we have a lot of our weekend staff still needing to clock in and clock out; luckily, ADP has gotten very good at sending us updates of when these will occur and when the system will be down. They also have added an offsite "login" where our employees can still log in on there, when the other system is down for maintenance.

Difficult to learn, difficult to maintain

May 04, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: ADP is too big of a company to serve a company such as ours with many departments and functionalities. It really feels like we have to change our policies to work for ADP than ADP working for us.

Pros: ADP offers a lot of feature. Payroll cycle feature is simple. Offer a lot of web-based, self-paced training videos and articles.

Cons: Implementation was too quick for our large (800 employee) company. No on-site training sessions for directors and practitioners. Reports are not dependable - don't always pull accurate or UTD information. Different ADP employees seem to be trained differently - have arguments about the way to correct an issue. ADP Customer Service Reps have minimal payroll/hr experience and there are no other resources (always refer to our tax lawyer or accountant).

Great app to track payroll and expenses

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, very friendly user interface, lots of functions that are easy to use. Track all payroll functions and pay. Up to the minute app functioning.

Cons: Application had a bit of a learning curve to learn features and functions, but worked well overall and wasnt too glitchy like most apps tend to be.

I use this software everyday And it's very easy to understand and find My way around on my acct.

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What i like most about it is the way it's organized and easy to find what your looking for . Everything is under categories of what you need to do whether clocking in,adding hrs or looking at check stub.

Cons: The biggest down fall is that the way my paychecks are shown. I don't like that they changed it so now when I clicked on pay stubs it shows my check before taxes. I have to open it up to see how much my check is. I fell for it the first time after update and later found out my check was much less then I thought.

Overall: I learned something new to take to future jobs if they use this software. If I owned a business this would definitely be a software I would consider. Very easy to use and it's efficient .

Wonderful program-

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to navigate-user friendly-does not allow you to make many mistakes-great customer support-

Cons: I love this software-I have been using it for 2 years and never have had a problem-customer support people are very friendly and helpful!!

Fantastic user interface

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The user interface is very stylish and high end looking. It is also very easy to work with. The logic is also very clear. The mobile APP is also very easy to use. Employee never had problems with the use of the APP.

Cons: Nothing much really. It may have too many functions for smaller companies, but if your company size grows fast, then this shouldn't be an issue (or con)

Vendor Response

by ADP CA on May 07, 2018

Randy - Thank you for your review of our WFN product. Thrilled to see you find WFN user-friendly and easy to navigate!

Overall I feel that this is a good system. I believe that it it helpful for larger companies.

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that you can interact with the payroll department and work together to input information for new hires and once HR has completed their data input, you can send the information to a specific person in the payroll department.

Cons: I did not like the process of conversion when updating the system. We seemed to have lost some data with the conversion. When we contacted the ADP Rep there seemed to be some confusion when asking how the data was lost and could not be retrieved.

ADP Review

Apr 24, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The navigation is user-friendly. The reporting is okay too. The layout of the pages are nice and user-friendly.

Cons: The payroll feature can be improved to show live checks. The reporting feature can be improved so that you can drag fields and preview how the reports will generate. The most tedious is that the different HR, Benefits, Payroll feature are all on different platforms so duplicate work is required.

Vendor Response

by ADP CA on April 25, 2018

Christine - Thank you for your review of our WFN product. I am glad you find WFN easy to use. I will pass along your feedback on checks to our developers.

ADP Workforce Now

Apr 24, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: ADP is easy to work with. The functions are basic and the representatives are easy to reach. Many companies use ADP so knowing ADP system is beneficial when moving careers too.

Cons: Not many options for reporting. ADP does not give customers a designated representative. Upgrades are too frequent.

Vendor Response

by ADP CA on April 25, 2018

Kathy - Thank you for your review of our WFN product. I am glad to see that you find WFN easy to use. I would love to connect you with an ADP resource who can assist with reporting options. Please feel free to reach out. Lori.wilmot@adp.com

WorkforceNow Must have in your workplace

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, I love the reporting. It helps to track all of our employees both with their timesheets but their PTO and other time off. We use this platform to allocate our hours and bill to the correct client. This assists with several integrations that were very easy to set up.

Cons: I've had some trouble with Java needing to continually be updated to use certain features. Initially the widgets and navigating them are confusing. It's not overly intuitive for those who are not tech savvy.

Great, I love ADP

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that when I need help I could call the 100 number and customer service is always quick to help me.

Cons: When we first started with adp we bought the employee evaluations and onboarding features. I was not impressed with both of these features at all. I am also not very impressed with the reports part, I find it difficult to understand how to print a report. I always have to call and ask for help with report running.

Made the switch this year

Apr 20, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: I implemented ADP in January of this year. They have invested a-lot into the payroll piece of their program, which has been great to use. They have a-lot of training available online to help with the transition.

Cons: Their customer service is not great. I wait on hold on a regular basis for 30 mins or more to get a hold of anyone.

Such a time saver!

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Saves me so much time when doing my taxes. Uploads all of my information in turbo tax automatically.

Cons: The new version is more complex then the older version was. Some of the features can be glitchy at times.

Not Efficient HRIS system

Apr 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The upgrade does have a has a clean and nice design compared to the neutral colors in the older version.

Cons: Expensive, poor customer service, features that were available on the older version have disappeared with the update.

Vendor Response

by ADP CA on April 20, 2018

Alexis - Thank you for providing a review and feedback on our WFN product/service. I am sorry to see that your experience with our service team has been less than stellar. I have reached out to the leadership in your region to have someone contact you to resolve any issues you may be having. If I can be of assistance, please feel free to contact me directly. Lori.wilmot@adp.com

I have used ADP for over 3 years and it never gets better

Apr 19, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Please upgrade every aspect of ADP

Pros: Access to hire someone functions are easy to use provide you with varies options 1 stop shop popular brand

Cons: Difficult to find things reports are difficult each program ADP offers has to be installed at an additional price customer service is outsource

Vendor Response

by ADP CA on April 20, 2018

Daniel - Thank you for your review and feedback on our WFN product/service. I am sorry to see that your experience with WFN has not been stellar. I have contacted the leadership in your region to reach out to your system contact and discuss what we can do to assist you. Please feel free to reach out directly to me if I can be of assistance. Lori.wilmot@adp.com

Silos of Sadness

Apr 19, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I have used this product for a few years now and I have racked my brain but cannot really find anything good to say about this product.

Cons: Everything is in separate silos so communication between the modules is cumbersome. Additionally, you have to pay an arm and a leg for every little feature.

Vendor Response

by ADP CA on April 20, 2018

Porter - I am sorry to see that you had a less than stellar experience with our WFN product. We have made many changes since you have worked with WFN both to the technology and service model. Please feel free to reach out directly if you would like further information.

Capterra-loader

ADP WorkForce Now enables me as an individual employee to see and keep track of my time off!

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The aspect I like most about this software is that it's so easy to track pay stubs and see your accrued and taken time off of work so you know if you can ask off for a vacation!

Cons: I think the hours work/hours taken page is hard to understand. The hours did not make sense to me or anyone else that I work with, we had to ask HR to come and explain what each category meant.

Overall: Tracking accrued and taken time off as well as viewing pay stubs!

Great for Tax Season

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
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Pros: As an employee who uses this software I was pleased that when tax season came around I did not have to type in all of my W2 information. Instead I had to enter 2 codes and it was loaded into my turbo tax automatically

Cons: I currently only use this service to obtain my W2 so I currently have no cons about this product/ software.

Vendor Response

by ADP CA on April 17, 2018

Emily - Thanks for your review. So happy to see that WFN helped make getting your W2 information easier.

What a valuable tool

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: If you set everything up correctly- you can avoid having to answer a million HR and payroll questions in regard to pay, written policies, time off, schedules, etc

Cons: Not enough access for lower level managers. Need to be able to allow them certain accesses to modify their department schedules etc

A great product by a great company

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ADP family of products is great, knowing that you are working with a company who will support you no matter what you run into. The peace of mind we get working with them is second to none. This program is very easy to use and to train new agents or administrators on depending on how you have it configured and what you intend to do with it. We have used this for quite some time now and we are thrilled with the product.

Cons: The cost is one of the only issues we aren't very fond of but when it comes to the product, it is easy enough to use and train new people on. It can be a little slow at times and lag but I'm sure that is a combination of our computers, different processes going at the same time, and the program itself. Overall we are happy with this product and don't have too many complaints.

Easy to use

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like most about this software is that everything is at the touch of my hand on the app on my phone. I can clock in and clock out with ease

Cons: What are least like about this software is sometimes I have problems logging in on the app on my phone

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Improvement from our previous HRIS and they continue to improve their features

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This system is easier to use than our previous HRIS system. The interface is pretty straightforward and well organized. We also use this as our intranet so we are able to house forms, our Handbook, and other resources for employees to access in one convenience location. Also, there is a self-service feature that allows our staff to submit changes to their personal information that goes through an approval process. This has been great because it minimizes the use of paper forms.

Cons: Some of the reporting features are not too user-friendly, but that is getting better. Also, their customer service is not the best. They switched their model and gave us a dedicated rep. That person was very hard to get a hold of and often not too knowledgeable on the topic for which we needed help with.

Overall: Overall, this system has improved the efficiency of our processes. Specifically, we were able to setup carrier connections with various benefit providers so we spend less time doing data-entry manually. Their report customization is not simple, but the end result is always what we need.

Mobile App creates ease for HR access

Apr 08, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The greatest part of this software is in the APD mobile app itself. This app allows employees to access their paystubs, timecard, as well as tax information.

Cons: The system can sometimes have challenges after it runs an upgrade. I have received some error messages stating that I have multiple windows of ADP open, although there was only one.

Overall: The mobile app makes this product a great asset to our company.

Very good experience.

Apr 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easily able to clock into work. See timesheet and clocked in hours. Pay stubs were readily available. Also hours of sick, vacation, and bereavement time were easy to read.

Cons: Mobile app for software was not the easiest/simplest to you. Difficulty with clocking in on mobile device.

Capterra-loader

Used this as a use

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, provides great customer service. The website is a breeze to navigate offering easy to identify buttons.

Cons: There is not much I have to say about the application that is negative. The only issue that I had is due to site outages which were always resolved within a reasonable amount of time.

Not great, but competitors aren't much better

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It tracks payroll. That's honestly it. Setup is a pain, using it leave much to be desired and administration is somewhat difficult.

Cons: As I mentioned, even the hosted version isn't without it's issues. I think the payroll industry as a whole has a lot of catching up to do as I've tried alternative companies and have had similar results. I understand that payroll isn't as sexy as other verticals, but the interface is ugly, buttons are not where you would expect and oh yeah... it uses Java. So, that leads to a whole set of other issues.

Highly impressed

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of being able to clock in and out via my Cell phone. I never have to worry about the computer slowing me down

Cons: There are restrictions on how close you need to be to clock in and out. Which is under stable but it would be nice to be able to clock out on the way home if I forgot.

Vendor Response

by ADP CA on April 17, 2018

Kayla - Thanks for your review of our WFN product. So happy to find the clock in/out feature easy to use.

Needs redesign

Apr 04, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I'm a user, not an administrator - It does what it needs to do and has needed functionality and ability to access different documents.

Cons: Needs redesign. Not a great UX/visual design for the 21st century, I would work on improving it so it doesn't feel like from 1980s.

Manage all your employees and contractors in once place at ease

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is so easy work for a human resource manager to use this database as all employee records can be fetched easily with once click and retrieval of data does not take so long.

Cons: customer service is not so impressive as the waiting time is longer than expected and eta will not be determined until you speak with them.

Helpuful Software for Human Resources

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy Information Access Effective features in a timeless manner ADP is a excellent way to keep organized at the time to do payroll, always helpful and quick process of W-2 and all other tax related payments

Cons: They need to work on improving the system after upgrades. Another potential negative is that you don't have a dedicated support agent to help with any issues that arise. While the sales associate we spoke to said we could always contact her with any questions, it would be nice to have a dedicated support agent be our first point of contact.

I love ADP's mobile app!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like this product because it's very easy to use to sign in and out each day, and allows me to see the history of my timecards and payroll.

Cons: I don't like that I have to change my password so often and that the fingerprint feature seems to glitch out every now and then

Employee

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the Mobile App is a lifesaver! I work at multi-sites and being on-the-go can be a drag if you have to clock in with no computer close by.

Timecard and time off features always come in handy on the mobile app too.

Cons: You need internet connection, and sometimes logging in takes a while if connection is slow.
They make you change your password every once in a while, for security purposes, so that can be a drag when you keep forgetting your password.

Overall: I hope my next job uses ADP haha.

Streamline your HR processes with this tool

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite thing about ADP is that it links the information to you from previous jobs that you have had and stores it for years. It is really nice if you switch jobs in the middle of the year or anything and this resource is still available for you. Another pro is that you can change the layout so that it puts X's where the numbers should be so that you can have your privacy. It also organizes the information for you and sorts all of the different components of your pay including various taxes.

Cons: One con is that is very hard to retrieve your account information if you forget any passwords or other sign on material. Their app also has everything too small and it isn't laid out as nicely as it is on their main website.

Great for Small companies

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is great tool for the small companies where the data handling of payroll, time, benefits, holidays and all such data to be monitored.

Cons: It comes with great benefits but Its little expensive and the customer support what I received was not so great experience.

Vendor Response

by ADP CA on April 03, 2018

Veena - Thank you for your review of our WFN product and the feedback of our service. We have made several changes to our service model recently, so I hope you are seeing a positice difference. If I can be of assistance to you, please feel free to reach out. I would be happy to connect you with any ADP resources you need. Lori.wilmot@adp.com

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Easier Time Approval

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We upgraded, so it's now nice to have only one database to manage and all of my information in one place. The Self-Service portal for our employees has been wonderful. The system is very user friendly and allows employees to have access to their own information. The new payroll system with the updated ADP Workforce Now has streamlined our weekly payroll process. Instead of a 4 hour payroll process each Monday, we can complete our weekly payroll in about an hour. LEARNING BYTES ARE THE BEST FOR TRAINING!!!!!! It is a user friendly system that makes it easy for employees to access, even those who are not computer savvy. For the most part, the reporting function is okay, but could be better.

Cons: That the reports don't always update when being run on a different day. A calendar of PTO. Reporting can be a challenge if details are needed - if you want more specialized reporting you will have to spend a lot of time creating the report you need.

Overall: Payroll ease of use, PTO tracking, general place for all company and benefit info. Use of less paper. In this mobile age, Using the mobile version of ADP Workforce Now makes entering AND approving time easy.

Helpful payroll tool

Mar 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like how you can view your full pay stub and see the allocation of where all your money is going. It shows you what your take home pay is, taxes, contribution, etc. It's also fairly easy to navigate.

Cons: I'll get frequent errors trying to download certain forms which is frustrating. Also, the UI needs to be cleaned up, while it's easy to navigate it looks dated.

Capterra-loader

Friendly to the user to be able to access payroll related data for self and all employees.

Mar 28, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part of this software is the ability to quickly access your own and other employees payroll Data. W2 will quickly self upload to other softwares like TurboTax.

Cons: In my experience we did not have the access to change An I9 without the admin approval. It was not linked to E-Verify, so employment verification had to be done manually through the government website

Overall: The ability to process payroll with one payment for a large or small business. Employees have access to pay stubs and W2

OK - not the best for smaller companies (50-100 employees)

Mar 28, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: - Software as a whole is pretty user friendly - Nice custom reporting - Decent cost for services (although there is a lot of push for add-ons/upgrades)

Cons: - Customer Service not great: Too small to have a dedicated representative to help on a regular basis. (I hear that has since changed, however!) - Slow tax department: Tax questions/changes/corrections took weeks to months! - Didn't work for an all-in-one solution that our company was looking for (recruiting/onboarding, document storage, etc.) - They could use improvement on Help/Tutorials

Vendor Response

by ADP CA on March 29, 2018

Avienne - I am sorry to see your experience with our WFN product/service was less than stellar. There is absolutely no reason you should have had to wait weeks to get a response. You heard correctly, we have made several changes to our service model recently, including dedicated account managers and appointment based customer service. If you are willing to give us another chance, feel free to reach out to me directly. I will connect you to the ADP resources that can assist. Lori.wilmot@adp.com

WorkforceNow could use a greatly improved web and app experience to make good features useable

Mar 28, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It combines many necessary tools and gives employees a nice place to find and enter all necessary information

Cons: Employees struggled with regular password troubles, a slow website and almost as slow app and a confusing hours log interface

Vendor Response

by ADP CA on March 29, 2018

Hi - Thank you for your review of WFN. I am glad that you are able to access multiple tools in one place by utilizing our system.