# iMS Suite Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about iMS Suite Software - reviews, pricing plans, popular comparisons to other Code Enforcement products and more.

Source: https://www.capterra.com/p/166664/iMSEnforce

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# 

 iMS Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

iMS Suite

## What is iMS Suite?

When there’s a problem in your jurisdiction, citizens expect immediate resolution. With iMSEnforce, you put problem reporting into the hands of the citizens, allowing them to play a vital role in actively processing violations as soon as they are observed. For Code Enforcement staff, our application offers the ability to quickly capture and document violations on the spot. Instead of making Officers wait until they return to the office to document any confirmed issues, iMSEnforce allows them to complete all necessary reporting from the field. Officers can easily access their task list, view their daily schedule, and create a time-efficient route that maps them to each of their inspections. By leveraging the current technology available on mobile devices, Officers can create a case where they are, and effortlessly attach photos and notes on any device in the field as well as in the office.

## What is iMS Suite used for?

[Code Enforcement](https://www.capterra.com/code-enforcement-software/)[Permit](https://www.capterra.com/permit-software/)[Municipal](https://www.capterra.com/municipal-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### iMS Suite

4.7 (3)

VS.

[4.0 (5)](https://www.capterra.com/p/93103/Code-Enforcement-Manager/#reviews)

Starting Price

Contact vendor

Starting Price

$125

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (3)

Ease Of Use

4.0 (5)

Value For Money

4.7 (3)

Value For Money

3.5 (2)

Customer Service

5.0 (3)

Customer Service

3.5 (4)

## iMS Suite alternatives

[4.4 (22)](https://www.capterra.com/p/148299/CityReporter/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/)

Starting price

$1500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

69%

of reviewers

rated it above 4 stars

[4.6 (76)](https://www.capterra.com/p/143907/GovPilot/reviews/)

Starting price

$3000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting & Statistics

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Calendar Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Compliance Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Violation Tracking

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.

Alerts/Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Contact Management

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

iMS Suite 75 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Permit issued by the local government before constructing a new building or remodeling an existing one

Approval issued by the government that allows individuals or companies to start a business

Track and manage schedules and meetings via an integrated calendar

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Track and ensure employees obtain necessary skill sets/certifications

Private online space that lets businesses securely share documents and provide information access to clients

Ensure all properties are adhering to government and legal codes

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

A website or login for customers to access information

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Specify or track the date/time a project, task, etc., is due for completion

Electronic signing method that validates the authenticity and integrity of a digital document

Scan, move or upload electronic files within the software's repository

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Store and organize documents in a centralized system

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Notifications sent to users when a task/license is about to expire

Track collected or paid charges for services performed or access granted

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Intended to be used by governmental agencies

Software specialized for municipal offices and agencies

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Visualize locations on a map

Integration with geographic information systems

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Information, data and reports that are being tracked over time

Manage and track all disruptions and incidents

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Identify the physical location of an individual, asset, device, etc.

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Ability to fill out and submit application forms on the web

Accept and process online payment transactions

Permit that allows users to park their vehicles on a campus legally

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Scheme and regulate the construction, modification, or use of land

Matrix barcode that stores information

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Ability to record, store, update, and retrieve information

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Initiate collection and analysis of known risks

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

4.7 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.7 (3)

4.7

Based on 3 reviews

## Integrations

[

Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)[

DocuWare](https://www.capterra.com/p/220466/DocuWare/)[

Cardknox](https://www.capterra.com/p/200775/Cardknox/)[

PayTrace](https://www.capterra.com/p/220016/PayTrace/)[

ProjectDox](https://www.capterra.com/p/119040/ProjectDox/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

4.7

Based on 3 reviews

Filter by rating

5(2)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JP

John P.

Chief Building Official

Government Administration

### "Great experience for Palm Bay!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 28, 2024

It has been great. The staff helped us from the beginning to build what made the most sense for our team and has helped us refine it where needed.

Pros

The support from iMS staff as well as the user-friendly layout of the design.

Cons

I would like to be able to change the permit type when someone applies versus having to make them reapply under the correct type.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Alex S.

Application Systems Manager

Government Administration

### "iMS for Planning, Building, and Code Enforcement"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 4, 2024

Excellent, the service is of the highest quality and the system is easy to work with, fast, and reliable.

Pros

From the information technology perspective, the general ease of use for the system is a great benefit to me. The system is very reliable, the overall design is easy to understand, and updating is nearly a push of a button. There are strong audit trails built in and emulation modes for the different user types to see what they would see making designing or troubleshooting faster. Reporting is great, there are many built-in and new reports can be made quickly to collect and organize any metrics we want to capture. As well the system has a lot flexibility that has allowed us to make low level customizations to suit our particular needs. The service at all levels from iMS has been fantastic. From building any new feature we may request, creating new or tuning existing process, or providing expert advice. Of course on the system but also for our particular business domain.

Cons

I cannot think of any complaints I would have about the system.

Switched from

[TrakIT](https://www.capterra.com/p/136493/TrakIT/)

The switch occurred before my time in this role but I believe a large component of the decision was getting an online system setup to allow our citizens easy access to building planning, permitting, and reporting or resolving code complaints.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Craig D.

Code Compliance Officer II

Government Administration

### "iMS Application"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2024

Outstanding experience. iMS staff from the \[sensitive content hidden\] of the company to the employee base, support the customer's design needs and work flow. Customer service is beyond reproach.

Pros

iMS Corporate level service exceeds industry standards in all aspects of design and integration. They build a custom suite based on agency requirements and work flow. As a government agency, dealing with building permits, land use permits/projects and code compliance, their suite was customized from the baseline requirements with scalability for future business and progressive changes. Customer service response has been unequalled by any other vendor in my 38 years in dealing with various support applications.

Cons

Normally, I can address this. However, due to the smooth operation of the iMS application, decisive response to customer demands and service, I cannot readily identify any major deficiency.

Switched from

[TrakIT](https://www.capterra.com/p/136493/TrakIT/)

Sought after a better web based product allowing us to maintain control of our data. We needed a customizable option, robust in nature to allow for future development of business processes. Customer service was key to the decision and iMS exceeds all expectations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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