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Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.
Provider
Dixa
Located In
Denmark
Foundation
2015
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Videos, Live Online, Documentation
Support
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
From Start-ups to Enterprise companies, over 500 customers trust elevio to improve product education and reduce support loads.
Content Source: elevio
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elevio Reviews
Pros
Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.
Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.
The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.
I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.
Cons
All of this makes it difficult to keep track of multiple integrations at once.
This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
HTML view concatenates all lines into one long line, making it more difficult to edit.
"Elevio saved us"
Overall: Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.
Pros: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.
Cons: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.
"Quality Knowledgebase software"
Pros: I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback
Cons: I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name
"Went from loving it to...not loving it"
Pros: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.
Cons: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.
"The best embeddable knowledge base helper on the market"
Overall: I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.
Pros: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!
Cons: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.
"Really impressed!"
Overall: Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.
Pros: The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.
Cons: Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.
