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elevio

elevio

4.6 (30)
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What is elevio?

Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.

Do you work for elevio?Claim this product profile

elevio Integrations

Slack logo
Slack
WordPress logo
WordPress
Zendesk Suite logo
Zendesk Suite
Freshdesk logo
Freshdesk
Zapier logo
Zapier
Customisable Knowledge Base
Customisable Knowledge Base
Powerful Content Management
Contextual Helpers
Auto content suggestions
Support globally with Auto Translations

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How much is elevio?

Starting From:
$99 Per Month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Starter: $79 / Per Month billed annually or $99 month-to-month Regular: $119 / Per Month billed annually or $149 month-to-month Premium: $249 / Per Month billed annually or $299 month-to-month A 14-day free trial is available.

elevio Features

What solutions does elevio provide?

Alternatives to elevio

elevio
elevio

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Customer Service
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Zendesk Suite

Starting from:
$55/Per Month
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LiveAgent

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TeamSupport

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elevio Reviews

Showing 5 of 30 reviews
Overall
4.6
Ease of Use
4.7
Customer Service
4.7

Pros

  • Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

  • Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

  • The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

  • I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Cons

  • All of this makes it difficult to keep track of multiple integrations at once.

  • This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

  • For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

  • HTML view concatenates all lines into one long line, making it more difficult to edit.

Most Helpful Reviews for elevio

Danny V. avatar
Danny V.
VP of Customer Success
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 2, 2019

"Elevio saved us"

Overall: Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

Pros: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

Cons: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

Alternatives Considered: Pendo and Zendesk Suite
Reasons for Choosing elevio: It was the easiest to implement and lower cost.
Switched From: Pendo
Reasons for Switching to elevio: We didn't fully switch we just aren't using their guide center.
Ayushman S.
Project Manager
Business Supplies and Equipment, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 3, 2022

"Quality Knowledgebase software"

Pros: I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback

Cons: I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name

Switched From: WordPress
Reasons for Switching to elevio: It was getting difficult to create multiple articles on a regular basis
Ebona M.
CSM
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 6, 2018

"Went from loving it to...not loving it"

Pros: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Cons: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

Michael M.
Technical and Support Operations
Education Management, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 5, 2019

"The best embeddable knowledge base helper on the market"

Overall: I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

Pros: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

Cons: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

Alternatives Considered: Freshdesk and Zendesk Suite
Reasons for Choosing elevio: The price is unbeatable and the integration is incredibly robust and simple.
Switched From: Help Scout
Reasons for Switching to elevio: We wanted the ability to provide our articles natively within our software, as well as be able to track analytics on article views.
Chris N.
Product Owner
E-Learning, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 2, 2019

"Really impressed!"

Overall: Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.

Pros: The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.

Cons: Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.

Alternatives Considered: Intercom and Zendesk Suite
Reasons for Choosing elevio: Pricing is definitely an important factor, but also was the very target focus on what it does best rather than try to cover all bases. The support during our trial was very good, with fast response time and knowledgeable staff.