# elevio Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about elevio Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/166667/elevio/alternatives --- # elevio Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) elevio ## What is elevio? Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. ## What is elevio used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 30 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for elevio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dixa.com&name=elevio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### elevio 4.6 (30) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (30) Ease Of Use 4.6 (1,733) Value For Money 4.6 (25) Value For Money 4.6 (1,487) Customer Service 4.7 (28) Customer Service 4.7 (1,506) ## elevio alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Document Storage 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Support Ticket Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems API 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases elevio 74 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Supports audio files Shortcuts for inputting frequently used messages Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs The ability to create unique content Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facilitates online authoring and publishing of the content Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Store and organize documents in a centralized system Digital forms that are shared and accessed online Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Search for specific words or phrases within a document or database Edit, touch up, and convert images for publishing Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Form to collect visitor contact information when live chat isn't available Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Transfer queries and organize messages between agents Track and interpret metrics on the usage of company resources Track revisions and updates made to files and navigate between different versions Supports various video file formats An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.4 (30) 4.4 Based on 30 reviews ## Pricing Value for money 4.6 (25) Free Trial [View pricing plan details](https://www.capterra.com/p/166667/elevio/pricing/) Starter $99.00 Flat Rate,Per Month It includes: - 3 Team Members - Basic Modules and Basic Hosted KB - Unlimited Articles - Visualizer Point & Click Tool Regular $149.00 Flat Rate,Per Month It includes: - 5 Team Members - Advanced Modules - Advanced Modules and Customized Hosted KB - Article Interlinking & Permissions - Help Desk Integrations - Unlimited Articles - Visualizer Point & Click Tool Premium $299.00 Flat Rate,Per Month It includes: - 10 Team Members - Advanced Modules - Article Auto-Syncing - Article Interlinking & Permissions - Help Desk Integrations - Priority Support and Customized Hosted KB - Serve Multi-Lingual Content - Unlimited Articles - Visualizer Point & Click Tool Value for money 4.6 (25) 4.6 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Olark](https://www.capterra.com/p/125957/Olark/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (28) 4.7 Based on 28 reviews ## User reviews Overall rating 4.6 Based on 30 reviews Filter by rating 5(20) 4(9) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AS Ayushman S. Project Manager Business Supplies and Equipment ### "Quality Knowledgebase software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 3, 2022 Pros I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback Cons I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) It was getting difficult to create multiple articles on a regular basis Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "What you need if you want live chat " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2022 Pros Elevio offers a free trail which gives you the ability to try the software to be sure it's what you need. It's a nice company from Denmark with a friendly customer service. Elevio has made quick customer service also available for my customers. Cons I can't think of anything that I didn't like about Elevio. I haven't experienced bugs whatsoever. Switched from [Serviceware Knowledge](https://www.capterra.com/p/157544/serviceware-knowledge/) Other software had bugs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Santino M. Student Education Management ### "Elevio Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 21, 2022 Pros The ticket deflection option has worked wonders for the amount of tickets that actually get pushed through with customers being directed to the answers to their queries. The detailed analytics provided by the platform is a great way to do assessments over various time periods. The tool is very easy to use and the aesthetics are very pleasing. Cons No major issues were experienced while using Elevio. Switched from [Intellum Platform](https://www.capterra.com/p/16720/Exceed/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Specialist Internet ### "One of a kind but comes with a big price tag" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 February 20, 2021 We couldn't get an overall experience as we were in a 14 day free trial before we switched to another streamlined platform. Pros Elevio does everything better than most from lowering support load to increase customer retention in a market loaded with AI support, self service and automated ticketing system platforms... Cons But, to do this it needs a bunch of integrations and third party addons which makes it as not as ideal as would be in an all in one platform. For example, you need Zendesk for the ticketing system and other third party chat service for the chat support. All of this makes it difficult to keep track of multiple integrations at once. Alternatives considered [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) [Intercom](https://www.capterra.com/p/134347/Intercom/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TV Tony v. Support Hero E-Learning ### "Always happy to work with Elevio" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure. Pros \- Ease of setting up multilingual articles - Integration in our platform - Awesome support from Elevio Cons \- Article editor gets changed quite a lot which gives little inconvenience when you want to edit article(s). Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Shaunna L. Leader, Performance Supports Group E-Learning ### "Great tool for delivering in-app help!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2019 Overall, very impressed with my elev.io experience so far. Pros When I first started using elev.io nearly a year ago I was surprised at how easy it was to learn the system. From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful. The in-app help has been really valuable and really changed how we deliver help in our own application. It's so much easier for end-users to get the information they need when it's right there in the app and they don't need to navigate to a separate site. Cons I think it would be great to have a bit more control over how the knowledge base page displays, as our folder structure is already getting a bit crowded. Another nice-to-have would be a better way to work on updating multiple articles at once and link to inactive articles. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chaz B. Product Owner Transportation/Trucking/Railroad ### "Decoupled and flexible" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2019 This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights. Pros Easy to implement and allows for rapid delivery of contextual help where our customers need it the most. Cons Not a huge con but sometimes new features developed can affect our implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GH Greg H. Technical Writer Marketing and Advertising ### "Elev.io a Great Solution for Less Complex Content Needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 9, 2019 Overall very positive. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. Pros \- Easy to get going quickly - Fairly intuitive - Frequent improvements and added functionality - Enables quick turnaround on document creation Cons Lacks a lot of functionality typically found in more robust help authoring tools: - Collaboration component - Reusable content - Conditional text - Robust translation management - Version control and revision history - Community forum component - Customizable layout - Limited user/article metrics Some buggy behavior Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Randy D. Senior Product Trainer and Technical Writer Computer Software ### "Solid Knowledge Base Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 9, 2019 Overall, this is a fantastic product. Elevio has implemented lots of suggestions for us, making it a better product for everyone. I won't be surprised if they fix both of my cons above. Pros \- Very responsive to support questions and implementing product requests. - Built-in classes to make colored boxes that highlights content. - Side widget pops up beside website instead of a separate window, enabling users to follow steps while simultaneously viewing their website content. - Draft mode for articles. - Can host articles on existing knowledge base and sync them to Elevio until you fully make the switch. Cons \- HTML view concatenates all lines into one long line, making it more difficult to edit. They have a "Prettify Code" button that helps, but breaks apart lines in odd places, instead of just in logical places like after a paragraph tag. - With separate knowledge bases for two different products, can't have one open in one browser and the other in a different browser. You can only be in one at a time. This makes it a hassle to copy articles from one to the other. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dan D. Product manager Internet ### "Tremendous value to our business and customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2019 Great product, great team, great value to our business. Pros Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow. Cons The menu navigation isn't particularly intuitive, but it's adequate. Switched from [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166667/elevio/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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