Who Uses This Software?

From Start-ups to Enterprise companies, over 500 customers trust elevio to improve product education and reduce support loads.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • elevio
  • elev.io/
  • Founded 2015
  • Australia

About elevio

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial


elevio Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

elevio Reviews Recently Reviewed!


Went from loving it to...not loving it

Jun 06, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Cons: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

Clean design and easy to implement and use.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to integrate with programs you're already using. We use it for both internal and external communication and education.

Cons: The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.

Capterra-loader

Overall an easy to use software that delivers value from the second it is implemented.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - fast pace of development
- flexibility
- integration
- product scope
- UX and UI
- good support

Cons: Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!

I have had a great experience with Elevio! Looking forward to what is to come with this solution.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Consistent updates
- Helpful and responsive team
- Sleek integrations
- Clean and easy to use self-service for our customers

Cons: Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.

Overall: A way to communicate with our users in way that is easy for US internally, and easy for THEM!

Elevio helped integrate our help documentation into our product

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

Cons: The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.

We use Elevio as a widget in our platform to support our clients

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Elevio as our "Help Center" within our app.
- It was very easy to setup the widget inside our application
- Our clients use this widget extensively and it has resulted in support requests for us to drecrease

Cons: - We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion.
Overall a very useful product.

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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