# Pomelo Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pomelo Health the right Appointment Scheduling solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166692/Online-Appointment-Booking/reviews --- Pomelo Health 4.2 (41) [View alternatives](https://www.capterra.com/p/166692/Online-Appointment-Booking/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Reviews of Pomelo Health Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews DD Dhiraj D MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “some UI aspects of dashboard are cumbersome for initial set up“ December 4, 2020 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Leo W. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Online booking" November 21, 2019 4.0 Online booking for registered patients Pros Patients really enjoy being able to book doubtless on their own time, not limited by office hours. Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked. Cons Occasional patients unable to book. Reason is not readily apparent. Review Source RS Robin S. Lead MOA Medical Practice Used the software for: 6-12 months ### "Good Program" November 19, 2019 4.0 convenience for patients is amazing. I am not 100% sure it has reduced our work volume unfortunately Pros easy booking for patients when it works nice to select options Cons immediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose. I would like to be able to harvest without having to call for support. Confirmation reminders are not great and email booking confirmations are sporadic Reason for choosing Pomelo Health Integration with Med Access EMR Review Source CC Cindy C. scheduling clerk Medical Practice Used the software for: 6-12 months ### "review" December 5, 2019 3.0 Pros we do not have to administer it ourselves Cons complaints from patients about the voice mail, called over and over, patient did not get a call, wrong appointment time given, message starts and does not finish. Review Source LU Louise U. Manager Medical Practice Used the software for: 1-2 years ### "review of chronometriq" November 19, 2019 5.0 eliminated the need for confirming of appointments and registration of patients Pros Ease of use, though older patients have difficulty reading the screen Cons The expense, the screen is hard for older patients to navigate Reason for choosing Pomelo Health Integrated within Medesync Review Source IS Isaac S. Gastroenterologist Hospital & Health Care Used the software for: 1-2 years ### "Good product" November 19, 2019 5.0 Pros patient reminders free up time for front desk to do other tasks Cons for patient bookings, need to manually change the slots to make them available to patients, one at a time. This has decreased patient bookings Review Source MB Michael B. Doctor Medical Practice Used the software for: Less than 6 months ### "Decreased no show rates by over 50%" November 25, 2019 5.0 Great reminder software and have recommeneded it to many colleagues so far. Pros Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company. Cons Would be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons. Would also be very useful to be able to block patients from booking online from withing the EMR/PSS (ie by putting patient status as 'inactive' from their demographics profile Reason for choosing Pomelo Health better pricing and no limits on # of patients. Friendly staff /salesperson Review Source hB hazen B. Doctor Medical Practice Used the software for: 6-12 months ### "Chronometriq Review" December 3, 2019 4.0 Has solved access issues for those patients that are computer literate Pros The patients describe easier access, less time making phone calls to admin Cons It took awhile to figure out how to get the software to work for my schedule. It would have been helpful to have more hands on training setting it up, maybe a few sessions. Reason for choosing Pomelo Health Med Access had promoted it Review Source JL Janice L. Physician Hospital & Health Care Used the software for: 1-2 years ### "Good use" December 10, 2019 4.0 Good customer support and communication Pros Easy to use, not lots of issue w use. Good customer support Cons None to report, once set up easy to use Reason for choosing Pomelo Health Associated with our EMR Review Source DD Dhiraj D. MD Health, Wellness and Fitness Used the software for: Less than 6 months ### "Medical office - appointment re,inders" December 4, 2020 4.0 Pros \-Customize messages for different appointment types -Can contact clients via multiple methods (text, telephone, email) -Multiple reminders at different intervals -Easy to use dashboard Cons \-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up -cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything -some UI aspects of dashboard are cumbersome for initial set up -system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these Review Source mH mark H. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Like it.." August 21, 2019 4.0 My rep has been amazing. Wouldn't have been such good experience without her! Pros Simple to use - efficient, nice to see the numbers increase from month to month. Hope to slow down the phones:) Cons time taken to input all doctor data - definitely needed. The rep did it all for me! Thank you.. Review Source MS Maryanne S. Office Manager Medical Practice Used the software for: Less than 6 months ### "So far so good" December 15, 2020 5.0 My experience has been good. My contact has been extremely helpful dealing with all my questions. Pros I like that our patients will have an easier time contacting our office. Hopefully through time will become more efficient in our using of it Cons Find it difficult to figure out all the little parts, alot of trial and error Reason for choosing Pomelo Health Security. Other users liked the system. Review Source ZB Ziad B. MD Health, Wellness and Fitness Used the software for: Less than 6 months ### "very effective tool for Quality Improvement of the practice " November 25, 2019 5.0 although , very recently implemented and started use. However , the first impression is excellent Pros easy to use customizable excellent support Cons none so far Review Source SB Sophie B. Chef de service Medical Practice Used the software for: I used a free trial ### "Avis" September 7, 2019 3.0 Pros Facilité d'utilisation pour la clientèle Cons Paramétrage pour les dépliants à remettre Nous devons évaluer si cela sauve vraiment du temps de secrétariat car elles doivent compenser beaucoup Reason for choosing Pomelo Health Appel d'offre Review Source AS Alexis S. Network Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Great Software for healthcare appointements" November 19, 2019 5.0 Pros Easy to use for patients entry to get noticed Cons Not seen while interacting with the solution Review Source RM Rachael M. Dietitian Health, Wellness and Fitness Used the software for: Less than 6 months ### "Reliable patient engagement software that is simple for most people to use" February 5, 2025 5.0 Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place. Pros Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders. Cons No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints. Review Source AM Anne M. Manager Medical Practice Used the software for: 6-12 months ### "I was hoping for a better product" November 19, 2019 3.0 There were difficulties setting up and learning curves. Pros That we are using a Canadian Company. Our old appointment reminder system was in the US. Cons The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all. Reason for choosing Pomelo Health It seemed like to product to suit our needs the best. Review Source Response from TELUS November 20, 2019 Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team gB guy B. docteur Medical Practice Used the software for: 6-12 months ### "Pas adapter pour le fançais" November 29, 2019 3.0 Bien que le programme soit efficace pour envoyer des rappels, les clients francophones se plaignent qu'ils ne peuvent choisir la langue du message et qu'ils peuvent a peine reconnaitre le nom. Je ne suis pas particulièrement satisfait du produit. Je n'ai toujours pas prit la décision finale d’essayer un autre fournisseur. Pros Efficace pour envoyer rappel pour le patient option : texte, messagerie vocale Cons Très difficile d'adapter pour une population bilingue. Les clients ne peuvent pas modifier leurs préférences linguistique La prononciation des nom francophone en anglais est très difficile a comprendre pour le client Reason for choosing Pomelo Health Je pensais qu'il était le mieux adapter pour le français ou population bilingue. Review Source Response from TELUS December 3, 2019 Hi Guy, Thank you for taking the time to share your review with us. Please, note that we just released a new voice for our reminder (french Canadian), which will improve the way English names are pronounced. Also, customers can change their language preferences directly in their files at the clinic. Our system will use the selected language in the patient file in the EMR. Have a great day! JV Johann V. MD/Owner Medical Practice Used the software for: 1-2 years ### "Family Practice using Chronometriq" August 22, 2019 4.0 Very happy with it overall. Pros It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots. Cons The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future. Reason for choosing Pomelo Health Their responsiveness to my needs and problems and the overall design of the software. My patients are very happy with the system and frequently thank us for it! Review Source AF Alicia F. Medical Administrator Medical Practice Used the software for: 1-2 years ### "Family Practice - Online Booking" November 19, 2019 5.0 It is a great service for patients! Pros The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing. Cons We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial! Reason for choosing Pomelo Health MedAcess suggested the product. Review Source SH Sorour H. Clinic manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good service" November 19, 2019 4.0 We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help. Pros I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options Cons Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it Review Source TG Teena G. Strategic Operations Medical Practice Used the software for: 1-2 years ### "Amazing tool for efficiency!" December 2, 2019 5.0 Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes. Pros This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls. Cons Nothing, we have had no issues with this software. Reason for choosing Pomelo Health NA Review Source JB Janice B. Medical Esthetician Medical Practice Used the software for: 1-2 years ### "Chronometriq review" November 19, 2019 3.0 We are using Chronometriq to send out reminders to patients and have noticed less no-shows as a result and we save time in not having to call every patient ourselves. Pros I like that we can send out reminders by text, phone, and email. Cons I would like it to send a text or email at the time the appointment is booked to notify people of the new booking. Also, sometimes there are glitches in the reminders that are sent out when a patient has more than one booking on the same day. Review Source PA Pradeepan A. Physician Medical Practice Used the software for: 2+ years ### "Excellent product and user friendly." November 19, 2019 5.0 good Pros The product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen. Cons need more forms uploaded and should benefit if we cold upload forms too. Review Source GS Georgianna S. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Appointment Reminders are great, but kiosk self check-in too expensive." November 27, 2019 4.0 The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background. Pros Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text. Cons The kiosk for check in was far too expensive. Review Source VR Verified Reviewer Clinic Manager Hospital & Health Care Used the software for: 1-2 years ### "Integrated to EMR's! No double entry needed" March 31, 2019 5.0 Pros Integration to EMRs, secure, user friendly, customizable Cons even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex Review Source Similar Products Featured ## Related categories [Patient Portal](https://www.capterra.com/patient-portal-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.