# Page 2 | Pomelo Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pomelo Health the right Appointment Scheduling solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166692/Online-Appointment-Booking/reviews --- Pomelo Health 4.2 (41) [View alternatives](https://www.capterra.com/p/166692/Online-Appointment-Booking/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 2 - Reviews of Pomelo Health ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BK Brian K. MD Health, Wellness and Fitness Used the software for: 1-2 years ### "Good review" August 21, 2019 5.0 Good Pros Once set up, no need to think about it. Cons Not much to say about this since I have not had any issue. Review Source RR Ruben R. Director RCC, LTC & Hospital & Health Care Used the software for: Less than 6 months ### "Solution for Patient Self-booking Appointments " December 8, 2020 5.0 It was easy to launch and put in place to address appointment booking at a Covid-19 Assessment Center. We were able to implement within of 7 days of first contacting the company. It have been a great partnership and the Pomelo team has been very supportive and responsive. Pros It is very intuitive and user friendly. Give visibility of appointment availability and patient intake. Also collect patient information that can be use to register on EMR Cons Doesn't have interphase with our EMR which would be ideal. Reason for choosing Pomelo Health Easy to use and features that it provides for appointment booking. Review Source BA Barkaat A. Director Hospital & Health Care Used the software for: 6-12 months ### "Review of Chronometriq " August 21, 2019 5.0 Love it. Pros Easy to set up and use. Help save time from front desk Makes life way for staff and patients. Cons It’s been great and no cons. Reason for choosing Pomelo Health Not applicable. Review Source SK Sandra K. Executive Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "User Friendly Service" December 11, 2020 4.0 Pros I like the services available on the portal provided for administrators Cons Would like to be able to send appointment information to client at time of booking Review Source KT Kari T. Clinic Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Review" October 31, 2019 4.0 I quite like it . Little or no maintenance needed by us Pros That it works with our EMR and puts appoints directly in Cons Setting up the providers appointments we would like Review Source AV Ana V. Patient Care Coordinator Medical Practice Used the software for: 6-12 months ### "Chronometriq Online Medical Office Reviewer" December 3, 2019 5.0 Pros Our patients have the complete flexibility to book appointments at their convenience, 24hrs round the clock. This allows them to plan their day, weeks, around their schedules. It is an excellent tool for our office on days that staff is ill or away on holidays. Our patients and staff love it, and booking use is increasing up to 50% most days. Cons Patients find it difficult to change their appointments once booked. Not sure if it's a user issue or a program issue which can be improved. Review Source GK Gajan K. Family Physician Hospital & Health Care Used the software for: Less than 6 months ### "Appointment reminder and online booking system" November 27, 2019 5.0 satisfactory Pros customizable (basic) ease of use versatility low error rate Cons limited customization (basic) eg does not allow patient specific limitation of online bookings and does not allow limiting the number of bookings a patient can make per week. Reason for choosing Pomelo Health lots of options for the online reminder system but the online booking system needs some improvements with regards to customization Review Source BD Baldev D. Medical Director Hospital & Health Care Used the software for: Less than 6 months ### "Online booking platform" December 8, 2020 4.0 The organization has been easy to deal with, but there was no follow-up post implementation. Pros The software is fairly easy to use but implementing it is a little bit more difficult. There is a lot of teaching involved for the clients. Cons Time for implementation and uptake of the software. Reason for choosing Pomelo Health It was somewhat easier to use than the telus product. Review Source CR Christine R. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Online booking" December 4, 2020 3.0 Pros Patients can book online at their convenience. Nice. Cons Set up was confusing and not able to make changes based on what we require. Being that this company works in Accuro I am constantly being sent back to Accuro to assist and find they aren't interested as we chose to work with another company. So frustrating. Reason for choosing Pomelo Health Good salesman... lots of promises. Review Source MT Maureen T. Administration Manager Hospital & Health Care Used the software for: I used a free trial ### "Impressed" November 19, 2019 4.0 Excellent, the entire team has been a pleasure to work with. Pros The Chronometriq team has been very attentive to implementing changes and sourcing solutions, by developing a custom On Line booking platform to meet the referral needs of our clinic Cons We are still in the process of implementing the software, our launch has been slower than expected with challenges from the end users (regarding specific browsers required to launch the platform). This was an unforeseen challenge which Chronometriq is helping to solve Reason for choosing Pomelo Health They were one of the vendors sourced by QHR. Chronometriq modified an existing platform to meet our (and potentially other specialist offices) unique needs. Review Source jG john G. Database analyist Non-Profit Organization Management Used the software for: 6-12 months ### "Support responded by deleting my account and data" January 22, 2021 4.0 So far OK, waiting for them to restore my account. Pros Pro: I likes the Easy of use, good features, good speed. Cons Terrible support, they responded by deleting my account and data. I responded and they have not replied. \[SENSITIVE CONTENT HIDDEN\] Review Source RP RICA P. office manager Medical Practice Used the software for: Less than 6 months ### "glad I am on board " December 4, 2020 4.0 still new with this - learning lots Pros customer service is very helpful seems very easy to use Cons still learning - can't really comment on it fully Reason for choosing Pomelo Health good customer service - not pushy - great price offered Review Source NH Nicole H. MOA Medical Practice Used the software for: Less than 6 months ### "Review" December 11, 2020 4.0 Good experience so far! Pros I have more access and control of the settings and the reminder system. Great customer support and their patience when I ask the same questions over again. Cons It would be nice if we could integrate our logo in our appointment reminder systems. Switched from [Cliniconex](https://www.capterra.com/p/176083/Cliniconex/) We liked the features that chronometriq provides Review Source AM Alexander M. MD Hospital & Health Care Used the software for: Less than 6 months ### "Online booking for the clinic" November 19, 2019 4.0 Pros Very robust and nice system. Easy to use. Utilizes exactly what we need! Cons Unable to add locum when users are away. Reason for choosing Pomelo Health Good platform for walk in clinic Review Source CR Caroline R. Secretary Medical Practice Used the software for: Less than 6 months ### "What i like the most" November 20, 2019 5.0 Pros I like the fact that the ligiciel works alone and automatically Cons What I like least is probably the voice of the software. People think it's a fraud that call Review Source MB Maria B. Retired Health, Wellness and Fitness Used the software for: I used a free trial ### "The software is very mediocre, not easy to reset password, book appointment etc" December 21, 2021 1.0 Couldn't log in! Couldn't book appointment. Pros Don't like it at all. The software is terrible Cons Don't like the software, very primitive, even basic doesn't work. Review Source Similar Products Featured