Custellence

Custellence


4.5 / 5
5 reviews

Who Uses This Software?

Customer Experience and Service Design professionals wanting to put gathered customer insights into action!


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Custellence
  • custellence.com/
  • Founded 2014
  • Sweden

About Custellence

The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commitment and impact. Collaborate on maps IRL with remote teams for higher efficiency. Update and use your maps as change plans by using Custellence's unique status settings


Custellence Features

  • Action Management
  • Attribution Modeling
  • Behavioral Analytics
  • Collaboration
  • Customer Profiles
  • Data Import / Export
  • Predictive Analytics
  • Surveys & Feedback
  • Templates
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Custellence Reviews Recently Reviewed!


Capterra loader

Simple & Powerful Journey Mapping Tool

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Custellence is the most elegant and simple yet powerful journey mapping tool that can be used for building collaborative and illustrative journey maps. Highly advised for teams that are starting out journey mapping and want to quickly and cost affectively digitize the 'Post-It' journeys they co-create internally or with customers, or want to collaboratively design journeys amongst geographically spread out team members.

Cons: There is currently no room to link real time or dash-board style metrics from a database. If that is done, and I understand that is something the the Custellence team is working on, Custellence could serve as a journey mapping tool of choice until the organization wants to integrate journey mapping, end-to-end service blueprinting, improvement road-mapping and monitoring all in one solution.

Overall: We have used Custellence to illustrate the experiences customers or various organizations are going through. The digitized PDF versions of these journeys have been easily shared amongst team members and have been used affectively to communicate customer pain areas.

its a great tool for visually describing any type of sequence that happens over time.

Aug 31, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: great flexibility, i can create anytype of customer journey adapted to our organisation and I love the collaboration feature. It gives me the big picture - but also the details.

Cons: the user interface need some work to become truly user friendly. I get confused about how subcards are created and deleted.

Great collaborative tool to create customer journeys, very easy to use!

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can customize it any way I want, that it's versatile and that I can invite clients to collaborate on a map in real time.

Cons: There are some minor technical things, like not being able to regret something you've done for example.

Vendor Response

by Custellence on September 07, 2017

Thank you for your review. We are happy to hear your feedback!

The best tool to work customer centric

Dec 03, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use.

That it's under constant development and getting better and better.

The ability to structure and get an overview of customer needs, touch points and internal processes.

To be able to work together, independent of where you are.

Cons: As an experienced user I want more functions, for example to be able to fold the lanes in and out.

It sometimes won't do what I want it to do - the program has to reload first.

Overall: Custellence help me in my work to create customer centric organisations. It's a great tool to work together with different departments.

Great customer journey tool

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Constant improvement of the product.

Perfect when working with customers with its collaboration feature

Easy to get "the big picture" and also the details.

Cons: minor things, but the product constantly improves