Custellence

Custellence

5 / 5 2 reviews

Who Uses This Software?

Customer Experience and Service Design professionals wanting to put gathered customer insights into action!


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $28.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Business Hours

Vendor Details

  • Custellence
  • custellence.com/
  • Sweden

About Custellence

Versatile, intuitive and collaborative tool to create appealing and actionable customer journey maps.


Custellence Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Custellence Reviews Recently Reviewed!

Great collaborative tool to create customer journeys, very easy to use!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that I can customize it any way I want, that it's versatile and that I can invite clients to collaborate on a map in real time.

Cons: There are some minor technical things, like not being able to regret something you've done for example.

Vendor Response

by Custellence on September 07, 2017

Thank you for your review. We are happy to hear your feedback!

its a great tool for visually describing any type of sequence that happens over time.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: great flexibility, i can create anytype of customer journey adapted to our organisation and I love the collaboration feature. It gives me the big picture - but also the details.

Cons: the user interface need some work to become truly user friendly. I get confused about how subcards are created and deleted.