C&K Systems

NCR Counterpoint Point of Sale

3.5 / 5 82 reviews

Who Uses This Software?

Small to Medium Sized Retailer


Average Ratings

82 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • C&K Systems
  • www.cksystem.com
  • Founded 1989
  • United States

About NCR Counterpoint Point of Sale

A robust specialty retail POS system, inventory management, and customer management system available in mobile form as well.


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NCR Counterpoint Point of Sale Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions

NCR Counterpoint Point of Sale Reviews Recently Reviewed!

It has been a bad transition from Counterpoint on line.

Sep 14, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.

Cons: I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy

POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

Cons: In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.

Overall: Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process.

Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming

Cashiers can update a customer's card on file in under 10 seconds

Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day.

Automatic discounting has reduced our transaction time at the registers by 15 percent.

We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price.

We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time.

Halved the time it took to write up and invoice an order

We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

A good product that just got better. Counterpoint now has a "Windows 10 like" UI.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Complete features, very customizable, current retail concepts, multisite, omni-channel. Excellent local support and training. Add-on applications for email marketing, card settlement, mobile POS, smart site monitoring.

Cons: Touchscreen interface is good but could use some enhancements. Dashboard features could be enhanced for administrators.

Overall: Client satisfaction.

Still waiting...

Apr 05, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information. One person told us that there was no way to deduct past payments and still charge full sales tax, but another person suggested we create house accounts to fix the problem. That's great, but they sent us the procedure for NCR Silver Restaurant version, and that's not the software we're using. We're not a restaurant. We've been paying for three months and have yet to ring up our first order. I asked them to refund us since we're not up and running, but they said it's their policy to begin charging as soon as we receive the equipment (it doesn't matter if the stuff wasn't even out of the box). So disappointed in this POS system. We feel like we've been bamboozled!

Pros: The inventory system is great. The spreadsheets make it easy to update inventory and vendor information.

Cons: We're not sure how to deduct past layaway payments, store credit, and gift certificates and still charge the customer the correct sales tax. We've been waiting for customer service to call us back with the "fix" for two months.

One of the Best!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We used NCR for a while and we're very happy with it! Unfortunately we had to discontinue it due to a new chip reader we had to get, due to fraudulent transactions. At the time, NCR didn't work with our merchant processor. At the time of service, customer service was great. Always someone available to help which is very important! And they were based in the US. I am hopeful we can go back to NCR in the future!

Small Retail Operations

Feb 09, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run.

Pros: Convenient UX, Desktop Retail Management, CRM, Time Clock with Reports, Inventory Management with 6 Week Moving Average and Several Reports, Quickbooks Online Integration

Cons: Overall untrustworthy Inventory Management! We had SEVERAL issues with NCR not recording a decrease in inventory after the sale. At the time, there was not a Purchase Order / Receiving framework. No transfers between multiple locations.

Recommendations to other buyers: If you decide to give NCR a shot, use the trial like your day to day operations would require. Keep an eye on inventory numbers and watch to see if they are affected by sales, returns, and transfers!!! A huge headache having to count inventory weekly.

Easiest software ever

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using counterpoint for eight years, I have learned the back and technical customizations part and it can't be done by almost anyone.

Pros: Very easy to use

Cons: There is very little to not like.

Great Product

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time!

NCR Silver Review

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I like all the back office features of NCR, there's actually more features than we will use for our small tobacco shop, but I like that they are there if we ever decide to implement them. NCR offered to input all of our inventory for us, but we decided to do it ourselves so we could become more familiar with the software. At times I wished we had just had NCR input our inventory because it did take awhile, but I feel like I have a better handle on a lot of the features now. The checkout process is simple, it's easy to look up an item without a barcode, and it's simple to apply discounts.

Ariday's Review

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: NCR is a great system. I loved how it worked with my company, and I have seen it at other big companies like our local grocery shop. It is highly recommended.

It's everywhere

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have seen this system almost everywhere I go. It works perfectly with small and big companies as well. Using this system will help your company big time.

Perfect for Starting Entrepreneurs!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time!

Pros: Professionalism in customer service, which is better than cheap junk software and never having IT help you, may as well buy a cheap car to break down on the freeway the next day.

Cons: At first, I was concerned on the price, which did present a problem for my small new business however it quickly paid back for itself in value and investment!

Recommendations to other buyers: Better to invest in a high valued software for a great price than to be stuck and regret a system that wont help you back!

Great for starters!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was juggling and running out of time with which POS system to use for my online fashion business. So many options but I don't know why my heart didn't feel right on them. This was my first POS system and it had everything I needed!

Pros: Helped me remember my customers for all Our specials and coupons. Made us look extremely professional when taking their orders and payments online!

Cons: It may be too much to ask but since it has given me a lot, I've become bold, but essentially to integrate social media like a Facebook shop or instagram

Recommendations to other buyers: Yes, it is perfect for those who don't know where to start because it is all in one!

Amazing, just needs a tweak to be perfect

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground.

Pros: The easy to use interface, simple as an iPhone.

Cons: Price.

User friendly but not very practical

Nov 08, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale.

Pros: User Friendly, Easy to use

Cons: Not compatible with many scanners and RFID's.

Recommendations to other buyers: For a small warehouse or business its fantastic but for Big Box/Large Business dealing with million of inventory not very useful.

All-Inclusive Point of Sale System

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: CounterPoint is an all-inclusive point of sale system that allows you to manage hours, inventory, accounts payable and pricing. It is a system good for small multi-system usage but may not do well in a large grand scale such as multiple franchise company that may be a single store or mutli-store. Also, it tends to get a bit finicky with computer equipment. CounterPoint is a very comprehensive point-of-sale system for a small business.

Counter Point POS for the Small Business

Oct 23, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle!

Pros: Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS!

Cons: Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat! The contract management and vendor management is almost non-existent.

Recommendations to other buyers: Utilize IBM's POS or choose another higher end application POS from NCR or SAP POS!

NCR POS

Oct 06, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I have been using NCR Aloha POS systems for over 8 years. They are easy to use, functional and overall good price for the quality.

Volunteer that uses this.

Sep 28, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Simple touch screen options for selecting product and checking out

Cons: Outside of the main screens the system seems overcomplicated

Recommendations to other buyers: Be sure you need everything this product provides.

Counterpoint

Sep 15, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Can't think of anything in particular that I like.

Cons: The system is not user friendly and the reports and help are not intuitive or easily customizable

Recommendations to other buyers: The primary issue for our organization may be our size and the way this system works may not be the best fit for us.

Customizable

Sep 08, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Works good with our pharmacy distribution and warehouse locations

Cons: Doesn't track lot numbers very well and is not a validated software

Recommendations to other buyers: find a good software consultant to help you with your customizations

This software is helpful and increases our productivity in many ways.

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How easy it is to understand and use which play an important role.

Cons: The fact we can't use quite as many functions as we'd like to.

Recommendations to other buyers: Be patient in learning techniques and you will find new ways to do things which is great!

Product is fair ... but they will nickle and dime you to death ...

Jul 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.

Cons: Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!

Recommendations to other buyers: Find a different program! Counterpoint out of the box is barely functional ... they need to do SO MANY "custom" upgrades to make it functional for a retail store ... it's completely ridiculous and VERY expensive! Also, it has been 6 years now, and we still don't have jewelry labels that print correctly. Six years people!!! Ridiculous.

Review of NCR Counterpoint

Apr 28, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company uses Counterpoint for computer hardware and software retailing. We've been working with Counterpoint for many years now and I have to say it gets the job done and has met our needs.

Pros: It does what we need to do, it's easy to add different items into inventory and we have it linked to our website so that customers can see how much we have in stock too based off of our inventory count. It's very easy to work with.

Cons: It's slow at time and can glitch out at points, often we're able to fix these issues ourselves. I feel like there is a lot going on in Counterpoint, but then again our company doesn't use every single feature offered.

Counterpoint

Apr 27, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall I think this software is very good but it has its flaws like anything else. I'd recommend it to others though. Many times it does some funky things like freezing or didn't connect to servers but that is not too commen anymore.

Pros: Usually very easy to navigate Simple Easy

Cons: Freezes sometimes Feels outdated Lags a lot

NCR Counterpoint

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions.

Pros: ease to manage over the network and easy assign to every computer.

Cons: keep the option of log in and off on every transaction on every employees and it can be slow.

Nothing very special

Apr 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
2 / 5
Value for Money

Comments: It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out

A Review On NCR Counterpoint

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars.

Pros: NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations.

Cons: Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time.

It has been a road

Mar 24, 2016
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

Cons: The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.

Recommendations to other buyers: Give it a chance. Do the demos. I do a lot of grid because my ornaments come in different colors, sizes, ect. That was the one thing the other POS I looked at did not have.

NEW VERSES OLD

Nov 05, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: FAIRLY EASY TO LEARN IF YOU CAN GET THROUGH ALL THE SCREENS. THER ARE A LOT OF GOOD FEATURES, LOTS OF GOOD INFORMATION JUST NOT IN THE FORMAT YOU WANT SOMETIMES.

Cons: WHAT SHOULD BE ON ONE SCREEN IS BROKEN DOWN TO 4 OR 5 CAUSING LOTS OF LOST TIME. AND THE SCREENS DO NOT SHOW THE WHOLE LINES WITHOUT MOVING COLUMNS EACH TIME AND IT DOES NOT SHOW THE WHOLE DESCRIPTION OF PARTS UNLESS YOU GO ZOOM EVERY TIME. THERE SEEMS TO BE NO ONE TO LISTEN TO THE PROBLEMS SO THEY CAN BE CORRECTED ON UPDATES. WE USED THE OLD COUNTER POINT FOR 15 YEARS IT NEVER GAVE ANY PROBLEMS AND WAS VERY USER FRINDLY. THE OLD COUNTERPOINT WAS SO MUCH EASIER TO READ THE SCREEN IT HAD LARGE PRINT AND A GOOD CHOOSE OF BACK GROUND COLORS, EVEN THOUGH WE GET BIGGER SCREENS THE PRINT SEEMS TO GET SMALLER. WHY DO PROGRAMS ONLY USE A SMALL PART OF THE SCREEN THESE DAYS INSTEAD OF THE WHOLE SCREEN AND MAKE THE PRINT BIGGER.

Recommendations to other buyers: BEFORE ANY MONEY CHANGES HANDS GET A SAMPLE PROGRAM AND PLAY WITH IT FOR A MONTH BEFORE PURCHASING

Great People, Great System!!

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the system is easy to use and to learn. The people that you work with are very helpful and quick to respond to any problems you might have. Most of our issues have not been "problems" they have been issues of not knowing how to do something. They immediately remote in and fix/show you how to work the system.

Cons: I haven't found anything that I dislike about this company or their product.

Recommendations to other buyers: I have used two other systems besides the NCR and have demoed at least 3 other systems. The problems I ran into with some of the others was ease of use. And with that said, the convenience of a program being design around the clients needs. We are a feed store, we needed a system that could be set up where we could have tax easily Put on and Taken off items. We also needed a system that could be quantity prompted items. We sale multiple items that people like to purchase one, ten, or twenty items at a time. Most system automatically rings up one item and then an operator would have to click on that item and change it to more than one. It was too many steps. We also needed a system that could be interface with QuickBooks. I was surprised to find that many programs out there could not be interfaced with Q.B. or if they do, they use their own codes. This would be fine for a NEW Start up business but for a business like ours, where we already had all our accounts established we wanted a system to download into the proper accounts. Many say they do but don't.

Takes too much time to customize and setup.

Sep 12, 2015
2/5
Overall
1.5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up

Cons: Need a full time programmer to keep things running.

Recommendations to other buyers: Make sure your reseller is an expert on the software. You'll need Crystal reports to do any modification to reports. Thoroughly test it before going live.

Needs a lot of work.

Aug 03, 2015
1/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Search functionality isn't terrible. I would like improved keyword based search.

Cons: Very unstable. Constantly having to log back in. It seems that counter point loses connection to database at least once a day and it is very frustrating. Just launching the ticketing system takes too long.

Recommendations to other buyers: Learn the most effective way to lookup specific products.

Not too shabby.

Jul 22, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Big, easy to navigate buttons, and easy to locate items through inventory system

Cons: Could be our servers, but sometimes it takes a while to load windows, scrape for items.

Recommendations to other buyers: Don't mind the delay that appears in loading. Check out every different feature that Counterpoint has, from point of sales and transfers to receiving.

Good for simpler needs, but is slow for more complex tasks

Jul 22, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to check on inventory at our home and remote locations. Payment processing is straightforward. Printing labels and price tags is simple.

Cons: It's difficult to reprint old invoices or find the history of a product without clicking on menus, some of which are cryptically named. It is slow during peak usage times.

Recommendations to other buyers: It's a good program if you want a straightforward terminal and inventory application, but it can become very slow if you have more demanding tasks for it.

Review of NCR Counterpoint

Jul 22, 2015
4/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Has everything that's necessary for a retail store.

Cons: Not always intuitive in finding options needed to complete a task. Takes a while to learn where everything is and how to use the product.

Recommendations to other buyers: Figure out if you need simplicity or options. The more options you have, the bigger the learning curve is.

NCR Counterpoint: An Invaluable Tool...A Work In Progress

Jul 21, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties.

Cons: Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash.

Recommendations to other buyers: Give yourself adequate time to fully experience all the ins and outs, intricacies of the NCR Counterpoint software (at least a full month) before attempting an evaluation review. If things go wrong when using the software, give it another chance, ask your IT team to help you before you label something as a "glitch" or "flaw".

i thought that the system was very good when it was working properly.

Jul 20, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Its very straight forward and nothing is hidden. I was able to pick up how to use everything on my first day.

Cons: It can be cery slow and laggy at times. Also it smetimes freezes.

Recommendations to other buyers: Be patient with it. The system will do some funky things but nothing too crazy.

Great experience

Jul 05, 2015
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

Cons: If the network is down, it is a pain to work with the software.

Recommendations to other buyers: The software should be improved during the offline mode and push up automatically to the central database.

Mark's review after using CounterPoint for nearly 5 years

Jul 04, 2015
2/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I can't really say that there is one feature that stands out in a good way. It satisfies a need but it could be simpler, easier to use, faster, better looking, less prone to freezing or just outright crashing. I don't have an opinion of the vendor as I've never dealt with them.

Cons: My least favorite part of this software is the inventory search window. I'm more likely to understand a cipher than the way it organizes things there.

Recommendations to other buyers: I'm not at all familiar with the other systems out there so I can't say that I would recommend them over this one. However I can't recommend this product given my nearly 5 year history using it. Additionally my experience could be tainted by poor configuration but its been pretty consistently unpleasant for years.

Counterpoint, it's a thing.

Jul 04, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: This is a great point of sales system, I enjoy it because it is very easy to use during check-out, and makes it really simple to find certain items via the items tab whether you know the item number, or a part of the description, or the name of the item it's all great fun.

Cons: Navigation of Counterpoint can be a little iffy sometimes when you're trying to do something specific that Counterpoint may not accommodate for certain functions. As well, trying to find an old ticket freezes up our computers on occasion since we've had so many sales the system freezes, but we have some old computers anyways.

Recommendations to other buyers: It starts to get chaotic if you have a million items.

Competent POS software

Jul 03, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Extensive tools and options for inventory tracking and management

Cons: The interface can be unintuitive and intimidating, especially to new users. It also seems to freeze a lot, but I don't know how much of that is the company's back end.

Recommendations to other buyers: CounterPoint is fine, it handles inventory well, it has lots of options for tracking and managing. If you need a piece of software that's capable of handling more complex transactions, CounterPoint is a good choice if you're willing to put in the time to learn its ins and outs.

Have been using Counterpoint since 2007

Jul 03, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly. Easy to train new users. Very customer friendly.

Cons: Would love to see some different formatting of reports and ease of creating reports.

Recommendations to other buyers: When shopping for software, I realized that the different options available either put POS as priority and accounting side secondary or vice versa. No complete packages satisfies both as priority.

Enjoyable Experience

Jul 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and fairly intuitive. The software is simple to navigate and does everything we need it to do.

Cons: When problems or errors come up, they can be very difficult to deal with.

Recommendations to other buyers: Think on how often you haven't had issues with the software vs the times you've had difficult issues with it. If the problems are so infrequent you can't remember them then its reliability is high.

Slow and Lackluster Software

Jul 02, 2015
3/5
Overall
2 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Easy access to data stored in databases. Not much else.

Cons: It is very slow and doesn't intuitively go from area to area for typing, doesn't have an easy way to search custom things from previous tickets.

Recommendations to other buyers: Takes a long time to learn, and a lot of things aren't even frequently used.

Has reliability and stability issues

Jul 02, 2015
2/5
Overall
1.5 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It is better than using a ledger and pencil. It is relatively easy to see store inventory. It runs on lower end systems.

Cons: It freezes and crashes regularly despite efforts to fix or patch it.

Recommendations to other buyers: Be sure whoever designs the interface for your particular needs knows how to lay things out logically.

Simple to use easy to learn.

Jul 02, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The easy to use interface makes it easy to work with.

Cons: It has some issues from time to time but they're compatibility server issues.

Recommendations to other buyers: From personal experience I don't think I have much to say at this time.

Counterpoint works for the most part

Jul 02, 2015
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The sales terminal is easy enough for new employees to get accustomed to.

Cons: Inventory searching. Interface of lists are walls of text. It becomes rather tiresome sorting through customized search queries.

Recommendations to other buyers: Get the support. Be sure to have someone well versed in the product and know everything there is to learn on both the user end and back end before trying to implement this into your retail environment.

I enjoy working with NCR Counterpoint

Jun 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy how simple, straightforward and user-friendly this system is...it makes tasks easy and clear. I find that I can easily accomplish tasks through this system, and have plenty of time left over to do other things that I need to get done at work. As a trainer at my company, I also find that training new employees to utilize NCR Counterpoint is relatively easy.

Cons: I wish that the graphics were a bit more catchy and colorful. I find that though I like the simplicity of NCR Counterpoint, including the visual aspect of it, it would be fun if it got a graphic makeover. I've been utilizing it for almost 2 years now, and am slightly bored of the graphics...just being totally honest.

Recommendations to other buyers: I would take away the additional button that says, "Are you sure that you want to post?" This button pops up when someone is completing a Transfer in and/or out of their store(s). Though I like how conscientious the system guides you to be, I find that usually this button is an extraneous step. Perhaps this process could be more streamlined if this question did not pop up, in an automatic fashion.

Counterpoint is a Remarkable Product!

Jun 29, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Counterpoint for 2 years now, our experience has been positive on all levels of our organization. Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc. Bank card processing is secure, easy to implement and maintain. Cashiers catch on very quickly, customers love the ease of use.

Cons: Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high.

Recommendations to other buyers: Given all of the changes occurring with the card payment industry, having someone such as NCR on your side is a "no-brainer" in my opinion. The return on investment is rather immediate, training costs diminish, support needs are minimal, overall management is very easy.

Very Useful for Retail Management

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to organize what you need to do across multiple accounts for office workers and salespeople. Having it store every transaction is definitely the best aspect needed for all POS software.

Cons: There's nothing wrong with the software that I've encountered at all.

Recommendations to other buyers: Try it out themselves to see if they like it or not.

Product is great - customer service is AWFUL.

Jun 16, 2015
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The software has great functionality there are a lot of bells and whistles if only you had documentation to see how it works. With no documentation you are forced to return to the re-seller time and time again for every single question.

Cons: The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions. You must go through your reseller for everything and without documentation that means you will be calling them a lot. This is the NCR model to drive consulting to their resellers. For example, we installed version 8.5 on brand new hardware. It took 8 days to install the software on one brand new pc running windows 8.1 Pro. We watched our reseller install/uninstall/reinstall/uninstall again dot.net and other windows files on the pc. We watched them edit our hosts files time and time again. We paid for a hardware team to come in and look at our new hardware. Ultimately, we had to totally re-install windows on the machine to make it work after all of their playing. And then the ISC250 device which will make you pin and chip compliant for October. Six weeks after purchase it is still not installed. There is no documentation and we are again at the mercy of our reseller who are researching the problem.

Recommendations to other buyers: Look for a software system with the functionality PLUS customer service to back it up. NCR Counterpoint is just not that software. Specifically ask 1. Do you have a user forum? Can I see it before I purchase the software? Does anyone monitor the forum to answer questions? Is the forum data truncated? 2. Do you have a knowledge base? Can I see it before I purchase the software? Is this the same knowledge base used by the resellers? 3. What does the product documentation consist of? Are there technical specs and detailed guidance for customers available? 4. If customers are not happy with their re-seller what are the options for getting answers they need?

CounterPoint is one of the most functional POS software on the market

Jan 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question! I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time. RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more.

Cons: There isn't anything to not like about either RCS or CounterPoint.

Recommendations to other buyers: When looking at other software ask about how rich its integration, reporting and support are. There isn't anything out there that can beat CounterPoint's Crystal reporting or RCS's stellar support team. They are the cream of the crop, and you won't find the personal attention that RCS gives anywhere else. Just pick up the phone and get the answers you need with RCS!

NCR POS review

Jan 06, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use. Trouble shooting and technical help are just a phone call away.

Cons: Nothing so far. It's been easy to use without much technical difficulty.

Recommendations to other buyers: Use the training manual fully before attempting to use. It's not bad once you get used to it.

Overall a good tool

Dec 23, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The design and interface is slick and user friendly, also the keyboards.The software is robust and runs smoothly in almost all occasions. The product is compact compared to the products from other suppliers. I must say, this is a very good tool for cashiers, accountants, it is worth the money spent.

Cons: The display panel could be larger, and the processing speed needs to be improved.

Recommendations to other buyers: Focus on the machine to man interface, and also reduce the irrelevant introductions, just highlight the key messages in bold character. Please also pay extra attention to the layout of the receipt, I hope it could be like the iphones, fonts, serif,etc

NCR software

Dec 23, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like their history and reliability. They are continually making updates and fixes.

Cons: Sometimes there are bugs, and incorporating the software internally can be challenging.

Recommendations to other buyers: Look into the contracts and SLAs to make sure they meet your timelines.

Helps improve bottom line

Dec 23, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Well-designed software program. It's intuitive to use, and it's very easy to use and train employees.

Cons: Some unnecessary software that we do not use in our daily use.

Recommendations to other buyers: Use it on a trial basis to see if it meets your requirements.

NCR POS Retail @ Play

Dec 23, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility and customization of software. User-friendly platforms. Tech-driven hardware and tools. Great customer service.

Cons: NCR is very expensive service and product. It's not ideal for small businesses or upstarts.

Recommendations to other buyers: Shop around and compare software, hardware, customer service to determine best the POS solutions for your company.

Counterpoint POS

Dec 23, 2014
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Vendor Rep very willing to work with us to customize system.

Cons: Sometimes "clunky" and time-consuming to perform a task (lots of steps involved).

Recommendations to other buyers: Have a list of specific requirements and ask to see demos of that functionality.

Software is useless if it can't get implemented

Nov 05, 2014
2/5
Overall
3.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about our POS is Secure Access and being able to dial in from anywhere

Cons: There are too many to list. They were two months late on installation. It's been four months now, and all of the contracted features still aren't implemented.

Recommendations to other buyers: Double the time you think you need. I requested bids from seven companies and got three back. The industry in general is a mess.

Not an upgrade

Nov 05, 2014
2/5
Overall
1 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The jury is still out. We are still trying to find our way through SQL. We used Counterpoint V7 for years, and SQL is like buying a whole new, unfamiliar system.

Cons: I think SQL was deliberately made different, complicated, and unrelated to V7 to generate profit for not only ncr, but for the support companies as well.

Recommendations to other buyers: Look at the support rates; look at instruction manuals; look at sql as a new pos system and not as an upgrade. Despite having V7 for years, we spent a lot of money getting SQL up and running. We could have bought another system from scratch.

CounterPoint at Learning Express

Oct 09, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software was easy to learn, performs exactly as we expected, and gives us a modern, state-of-the-art POS system. The vendor was very knowledgeable and executed the data conversion flawlessly.

Cons: Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support. It sometimes feels that we are being nickeled and dimed.

Recommendations to other buyers: I would compare vendors more carefully to determine which one might be more reasonable on expenses such as support after the install.

Correct Information

Aug 15, 2014
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: There are some people that obviously don't know how to use this system. You can send beginning and end dates to promotions and sales. Pretty much every function I have needed, I have been able to find. I especially love the ability to export almost anything to CSV to quickly manage our 14k SKUs.

Cons: Get the right rep! There are some great reps out there, but don't buy this from Automated Office Systems in Salt Lake. You will be sorry!

Recommendations to other buyers: Really do your homework. The supplier has a lot of power (Porter's five forces), because it is expensive to switch once you commit to a POS.

It's overly complicated and highly priced!

Jul 02, 2014
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I cannot say anything nice about this product. There are many things we don't like about this product.

Cons: The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it.

Recommendations to other buyers: Ask a lot of questions and demo it before considering making a purchase.

NCR Silver- a great POS system!

May 30, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly! It consistently works for our day to day sales. The back office makes it easy to go in and change what we need, and it instantly updates on the POS system. It took a little getting used to as with any new product, but we are ultimately very happy with its performance. We sometimes take one iPad on the road, and it's great to have the system readily available in two locations!

Cons: We have had some problems with our credit card swipes provided by NCR. We bought new iPads, and the swipes were still set up for the old connection, not the new, smaller charging port. We then bought converters to make it work, and since then, NCR has come up with the proper hook up at $79/each and we need two. It just became a bit costly, but we understand the evolution of technology and that it is constantly changing.

Recommendations to other buyers: Use the free trial they offer and see if it works for you. The back office took me a couple of weeks to get used to, and I still learn something new every day. NCR has help available most hours of the day and will walk you through any problems you encounter.

Oct 22, 2013
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support

Comments: We are a retail gift/novelty/tobacco store that has used this software for eight years. This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no way to fix it. There is no way to easily track consignment sales. The software would not print Z tapes on receipt paper, but only on 8x12 paper with the margins cut off. There is not a SKU lookup that employees can access without seeing costs of goods. There is no way to print small barcodes unless you print them on butterfly labels and waste half of them. The software does not come with a manual. The help button didn't work half the time. The Crystal Reports feature does not work. It was a very expensive program, and the cost is ongoing. You have to pay subscription dues yearly for the software and a call to tech support is always a significant charge, which we had to pay even when we didn't feel the issue was resolved.

Jun 04, 2013
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse!

Mar 01, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: NCR Counterpart offers flexibility, which no one else can assure you for your business. The online shopping cart option also adds an extra advantage to the credibility of the software. The only shortcoming that i found quite unnecessary is the restricted use (IOS peripherals), but I'm sure that it will be overcome soon.

Jan 16, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider. We spent considerable time and effort evaluating every provider we could scare up. CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive. We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.

Oct 11, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch. We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories. I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there.... It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory. CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint. Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act.

Oct 03, 2012
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: This system is the worst I have ever had and I have only had two in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny I printed out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money.

Jan 23, 2012
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our organization is a non-profit organization, but has a specialized shop. Our shop hours are not normal retail and our customers are sometimes very demanding. Our inventory ranges from thousands of patches to clothing, jewelry, etc. We have used CounterPoint since 2005. Our shop previously had a cash register and the old source of look and order on inventory. In 2005 the shop was handed over to new management, who researched and concluded to use CounterPoint. I have been at this shop for over two years and transferred from another shop that also used CounterPoint. We had version 7.5 until this past August and we upgraded to SQL. Version 7 was great to work with but SQL is so much more... We are able to resource more reports than before, with the ease of being able to have the help menu available. The training of staff was so easy and quick to pickup. My staff and myself have had such a great time adapting to the new software. It is so easy to track inventory, sales, customers, and again the use of many new and different reports that help us on a daily basis. Our favorite is the 2 or 3 steps at the End of Day, with the older version there were so many steps and this is 1,2,3 and complete. Our support team is highly professional and always answers our calls in a timely manner. We are also excited because we do not HAVE to call them as much now with the new SQL. I would highly recommend CounterPoint to anyone who asks.

Jan 11, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a retail garden center. We sell trees, shrubs, perennials, roses, birdseed feeders, grass seed, fertilizer, insecticide, fungicide, lawn and garden ornaments. We are open all year. It is a family owned and operated store in business for 109 years. We looked at software to run our inventory about 6 years ago. We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability. One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now. She really knows her stuff! CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before. I truly recommend this software to everyone.

Sep 22, 2011
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support

Comments: We are a retailer of firearms and just found out we are the first guinea pigs to use Counterpoint SQL 8.4.3. Since firearms are a regulated industry, they are always serialized. We purchased the bound book module to facilitate tracking the acquisition & disposition of firearms. In general, I do not find the system intuitive from a laypersons perspective. I can ring up a sale. However, receiving trade-ins on guns doesn't work. We can't take consignments. Serial #s are missing from the bound book table. Our VAR is too overwhelmed to speak to us for entire days, bringing our business to a standstill. There is a substantial list of fixes that have been submitted to the programmers, and no timetable has been given for when they will be completed. Meanwhile, our business is limping along. Software is supposed to make your life easier, so you can run your business. It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system. I have to hand-write labels for our firearms because the software cannot accommodate what we need to print on the label. We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.

Sep 01, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done. There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system. The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members. Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever. Sean Kinney IT Manager Hi-Time Wine Cellars

Aug 17, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks. I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems. Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.

Aug 16, 2011
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders. Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors. We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it. We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve. Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power. We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012. So far, we have been able to streamline sales, shipping & purchasing with more good things to come!

Jul 04, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We love our CounterPoint system! We have had in use for about a year and a half with no problems at all. Being a small business owner I have to spend a lot of time working. Since we purchased our system I have more time to focus on selling products and marketing my business, not to mention I get more time at home with my family. The new system makes ordering and reordering easier than ever. The inventory management application is amazing. With one click you can see what you have and what you need. When it comes time to perform the physical count of inventory it is so simple, what used to take a week now takes a day. The software has so many things that streamline the day-to-day operations. It is capable of telling me anything and everything that is going on in the store at any time. We can see where we are from day to day and year to year.

Jun 17, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates. We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors. For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems.

Jun 14, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years. As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems. We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support. Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold! Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1. Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day. Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating). The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed. If time and information are money, this program is the way to go!

Jun 13, 2011
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Bark N Purr is a pet supply business that focuses on cats and dogs. In the last 6 years, we have implement 4 different POS systems. Two of them were actually unusable due to flaws in the software. These systems also did not have all the capabilities we were looking for - specifically eCommerce and better ordering tools. We decided on CounterPoint v8.3.9 because of its eCommerce integration and ordering flexibility. The system was very user-friendly and took very little time to train my staff on basic Ticket Entry, inventory maintenance and receiving. In fact, I think most of the staff was a little bored during the training because the software is so intuitive. The ordering capabilities are outstanding. During this recession we have seen a shift in our business from one foot to another. Prior to CounterPoint, we established Min/Max quantities for each item. Ordering with Min/Max meant that these levels had to be constantly reset as our business changed. We now use a combination of Days of Supply and Min/Max which has greatly reduced the amount of time spent on orders. Our support has been excellent with most problems are resolved immediately. In fact, the only thing I do not like in CounterPoint is the report structure using multiple lines for each item. I find the reports difficult to read and waste paper.

Jul 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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