--- title: "CallWise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallWise Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/166707/CallWise/" page_type: "product" language: "en" --- # CallWise Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CallWise ## What is CallWise? CallWise triggers a phone call between your sales reps and prospects, while they're showing interest, are likely available. ## What is CallWise used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallWise?[Manage this product listing](https://www.g2.com/products/callwise-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallWise 0.0 VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (888) Value For Money 0.0 (0) Value For Money 4.7 (798) Customer Service 0.0 (0) Customer Service 4.8 (819) ## CallWise alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about CallWise Overview ### What company size and specific industries is CallWise built for? CallWise is designed for businesses of all sizes that need cloud-based VoIP tools for customer call management. It fits companies across many industries, especially those that rely on reporting, analytics, interactive voice response, real-time chat, and integration with CRM and marketing automation systems. Features and Usability ### What are the key features of CallWise? CallWise offers call routing, automatic call distribution, and IVR for directing inbound calls, plus queue management and call recording for handling and reviewing conversations. It also includes computer telephony integration, campaign management, real-time chat, and reporting/analytics for tracking call activity and campaign performance. Getting Started and Support ### What customer support options does CallWise offer? CallWise provides chat support for customer questions and account help. No reviewer feedback is available to describe response times, helpfulness, or common support issues, so only the listed channel can be confirmed. ## Features AI summary Based on 3,851 Call Center reviews Capterra reviewers point to the following as the features buyers care about most when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) CallWise includes other capabilities that reviewers also rate highly, including **Call Recording** (**46%**), **Automatic Call Distribution** (**44%**), and **Reporting/Analytics** (**43%**). Together, these features help businesses document customer interactions, route calls to the right agents more efficiently, and track performance trends, giving teams better visibility into service quality and daily call operations. Automatic Call Distribution Distribute/route/connect calls Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response CallWise 8 features ### All Features - Automatic Call Distribution: Distribute/route/connect calls - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $99.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.