Ziiware

ZiiZii


4.5 / 5
12 reviews

Who Uses This Software?

ZiiZii is designed for any company in the B2B wholesale distribution industry. This includes companies in the C-Store/Grocery and Hardware markets.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ziiware
  • www.ziizii.net/
  • Founded 1987
  • United States

About ZiiZii

ZiiZii integrates with your ERP system to give sales reps and customers speedy order entry tools and options for processing credits/returns. Android and iOS mobile apps, as well as a web based portal and support for legacy hardware allows users to quickly review items (including order history) and send orders. Also, use ZiiZii to print custom shelf labels and receipts onsite, as required. Fast setup times and responsive support assistance make ZiiZii your first choice for B2B order entry.


ZiiZii Features

  • Back Order Management
  • Customer Database
  • Inventory Management
  • Order Fulfillment
  • Order Management
  • Real Time Order Entry
  • Remote Order Entry
  • Shipping Management
  • Warehouse Management

ZiiZii Reviews Recently Reviewed!


You can't go wrong using the ZiiZii!

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I had some reluctant salesmen, who were not tech savy at all. They bucked and didn't want to use the ZiiZii but when I finally got them to use it, they couldn't believe how easy it was for them to use.

Cons: The only thing I would like it to do is show pictures of the items. Other than that I can't think of anything I don't like about this software.

Overall: Before we used the ZiiZii customers and salesmen were sending order over the phone using Cipher Lab units. It was an old outdated system. With the ZiiZii our customers can see the description of what they are ordering, their cost and the suggested retail. It simple and easy and all they have to do is go around the store and scan UPC's on labels or the items. They can also see new items listed in search filters and I can customize search filters for our customers to make it even easier to find specific items. We send reps out to the customers and they are able to login to the ZiiZii and print labels when out in the field. Which has benefited us greatly. It has been a very positive experience all around for both our customers and our salesman.

Vendor Response

by Ziiware on June 27, 2019

Thank you very much for your great feedback. We've taken great pains to try and make the ZiiZii solution as intuitive as possible so that no matter someone's technical background they will have no trouble jumping in and using it right away. I'm glad that your sales team was able to experience this. Regarding product images, you'll be happy to know that we now offer this as a feature. I'll get in touch with you to provide more details.

Great App for Customers & Sales Staff!

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Adaptability and the speed at which they accomplish enhancements.

Cons: Some customers have had issues with choosing "Template" instead of "New Order" button

Overall: ZiiZii was able to create a custom catalog based upon a specific vendor so that customers would be able to order the items on their devices instead of having to take these special orders over the phone.

Vendor Response

by Ziiware on June 27, 2019

We pride ourselves in being a company that goes above and beyond what's typically expected for customer service. Reviews like yours validate our belief that the effort we put into providing a high level of support is worthwhile. Regarding the item you mentioned about customers selecting the "template" option accidentally, we recently published an update that addresses this potential issue. I'll be in touch to provide more details on the solution.

Ziizii - "Its easy, Its Ziizii"

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and train customers and support personnel. Changes are made quickly and issue

are addressed asap. Their technical support is second to none.

Cons: Can't come up with anything in particular. they always address any issues that come up?

Overall: Ziizii has changed the ability of our sales and sup[port staff to process orders for clients in a timely and

complete fashion. This increases our productivity and helps us be more cost effective and thereby

helping the bottom line.

Vendor Response

by Ziiware on July 04, 2019

Thank you so much for your great review. When we originally designed ZiiZii it was with the goal of making the ordering process more efficient and productive. I'm glad that you've been able to see these benefits in action at your company and that ZiiZii has become such a great tool for your sales reps and customers. Thanks again for your continued support!

ZIIZII product review

Jun 25, 2019
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The software was for the most part easy to learn and comprehend. Some features in the software have to be "turned on" which is inconvenient, but not difficult.

Cons: I asked about specific features prior to purchase that I was told were built into the software. After purchase, I discovered that these were features they were working on or would suggest to their design team. That was disappointing.

Overall: Their response to our concerns and questions has been okay. Many times I would like to feel the urgency with a problem that I have.

Vendor Response

by Ziiware on June 27, 2019

Thank you so much for your feedback, although I have to admit that I'm disappointed to hear that your experience with the ZiiZii solution has been so negative. Here at Ziiware, we consider providing an exceptional level of customer support to be an absolute priority so I would like to personally address your concerns to see where we may have dropped the ball in your case. I will be contacting you today to get additional details so that we can learn more about your personal experience and see what we can do to rebuild your trust.

ZiiZii Software

Jun 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is one of the most important things an administrator can look for in a software. A users ability to pick up the software within a very short time frame is a huge deal for our company. The product is very user friendly and accomplishes our daily tasks with ease. Support is excellent and has accomadated our needs when we need a little help.

Cons: On the IOS version the items ordered not showing on the same screen is the biggest compaint that I get. This is an recent update.

Vendor Response

by Ziiware on July 04, 2019

Thank you for your review. We put a lot of effort into streamlining the app so that it's easy for anyone to jump in and start using it right away. I'm happy that your users have been able to experience this first hand. Regarding your feedback about the recent change to the location of the item order list in the ZiiZii iOS app, I will pass this along to our development team for review.

Implementation of ZiiZii

Jun 25, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use of customer implementation. Customers very happy with how simple it is to process orders.

Cons: We don't have any concerns or negative feedback.

Overall: Over the past three years, we've converted over 60% of our customers to the ziizii mobile app. they've moved away from telxons and opticon ordering systems.

Vendor Response

by Ziiware on July 03, 2019

We realize that many list 'ease of use' as one of their key priorities in determining which order entry software they choose. We've put an intense focus on designing our solutions so that little to no user training is required. We're glad that you this has been the case for you and that your customers have been able to onboard so easily. It's awesome to hear you've converted over 60% of your customers to the ZiiZii mobile app so far. All the best in converting the rest and thanks for taking the time to write your review.

Great Company, Great Product, Great Support

Jun 25, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ZiiZii system has help my sales and customer service teams to both save time and increase order accuracy. My customers who use the app absolutely love the ease of use and intuitiveness of the program.

We have only scratched the surface of what we can use within the system.

Cons: That it took our company so long to take the leap.

Overall: This has been our first foray into the digital age with the capabilites. It has been a much easier transition than we thought it would be. We have been very pleased.

Vendor Response

by Ziiware on July 03, 2019

Thanks for the feedback. Realizing how much time ZiiZii can save is a pleasant surprise for many new users of the solution. We're glad making the switch has been worthwhile, Pat, and if you need any assistance in learning more about ZiiZii's full set of features, please let us know as we're always happy to help.

Easy & Effective

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ZiiZii is very intuitive and easy to use. They have a full range of interfaces from apps for android and iphone to the web.

Cons: Nothing to dislike. They are constantly taking in customer feedback and adding features and improving the product.

Overall: All our customer now use their own devices to quickly and easily place orders from anywhere.

Vendor Response

by Ziiware on June 27, 2019

I'm happy to hear your experience has been positive. Making ZiiZii available across multiple platforms has always been a priority for us because we want integrating ZiiZii into your organization to be simple and inexpensive. Thanks for the review Ron!

Hardware Wholesaler

Jun 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ZiiZii is a fantastic software product that we sales reps and our customers use daily. It shows our quantity on hand, which is handy in the field. Scanning is easy.

Cons: Cost is a bit pricey. We're a small company, but it has paid for itself.

Vendor Response

by Ziiware on July 03, 2019

Thank you for your review. It's great to hear that ZiiZii has been such an asset for your sales reps and customers. It's also nice that you are taking advantage of so many of the features that come with the solution. If you are interested in learning about additional abilities which you may benefit from please let us know as we would be more than happy to provide you with a demo of some of the newer features which are available for ZiiZii users.

Greatest support ever

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support! Support! Support! Flexibility of APP.

Cons: Not real time. This may because of our warehouse management software though. I am not sure.

Overall: One salesman told me this is the best selling tool he has received since he has been here .

Vendor Response

by Ziiware on June 27, 2019

To us, there's no greater compliment than "Greatest support ever". We share all the reviews we receive with our staff and this one put a smile on everyone's face. We'll be doing everything we can to maintain the gracious title you've bestowed upon us. Thanks Lynn.

ZiiZii Order Entry

Jun 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has so many features and works flawlessly with Android and IOS

Cons: Software requires a long morning period to sync with our current system.

Overall: Support is fantastic and really strives to meet all our businesses needs.

Vendor Response

by Ziiware on July 03, 2019

We pride ourselves on the level of support that we provide so we're glad to hear that your experience has lived up to our high standards. Regarding the sync times on your system, our development team is currently looking at the issue. They are experimenting with some new technology which has the promise of greatly reducing the data transfer times. We'll keep you posted as we progress with our development work on this.

good software

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use

fast changes from development

Cons: data transfer times

Overall: very easy to work with so far.

Vendor Response

by Ziiware on July 03, 2019

Thank you for your review. I'm happy to hear that our development team has been able to quickly implement customizations on your system. We have a very talented group of developers who are able to produce some very elegant solutions in a short period of time. Regarding the data transfer times on your system, our development team is currently looking at the issue. They are experimenting with some new technology which has the promise of greatly reducing the data transfer times. We'll keep you posted as we progress with our development work on this.