# ZiiZii Order Entry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZiiZii Order Entry the right Order Entry solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166718/ZiiZii/reviews --- ZiiZii Order Entry 4.8 (25) [View alternatives](https://www.capterra.com/p/166718/ZiiZii/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZiiZii Order Entry Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews DP Don P IT ManagerWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “The ease of placing orders and seeing pricing is a great asset with this software, the ability to create and print shelf labels on the fly is another reason this software is so effective in our distribution environment.“ August 10, 2022 KW Kari W IT ManagerWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “ZiiZii integrates seamlessly with our ERP system and we always receive prompt responses from the support team when an issue arises. “ July 27, 2022 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Todd J. CFO Wholesale Used the software for: 2+ years ### "Great and Innovative Product and Superb Customer Service!" August 1, 2022 5.0 Excellent! Pros Ease of use and reliability! The ability to post pictures with products and the ability to post our newsletters! Cons Nothing so far...though I think there is a great opportunity to expand your technologies to compete with PickRight Reason for choosing ZiiZii Order Entry Ease of Use, accuracy and reliability! Review Source Response from Ziiware August 2, 2022 Thank you for your review. We're thrilled to hear that you're enjoying our product and that our customer service has been meeting your expectations. ZiiZii Order Entry has been designed with ease of use in mind and it's great to know that this is reflected in your experience. It is truly our pleasure to serve you and we hope that you'll continue to find ZiiZii Order Entry a valuable tool for your business. Thank you again for choosing ZiiZii! CA Charles A. Manager - Client Services / Training Warehousing Used the software for: 1-2 years ### "SAS review of ZiiZii" July 27, 2019 5.0 Pros The app is very user friendly and easy for customers to learn quickly and with very little training. The app is lightweight to install, works well and is very stable. The app has an in-program update catalog feature. The downloads for the catalog are fast considering the amount of data. The support teams associated with ZiiZii and Ziiware are always quick to engage. Their ability to react to issues is excellent. Cons The admin portal. This portal is used to help troubleshoot issues yet lacks search features. The portal need additional designs with admin support in mind. Reason for choosing ZiiZii Order Entry The ZiiZii product was far advanced compared to the Force Field 4 software Review Source Response from Ziiware August 13, 2019 Thank you very much for your review. We've made it a priority to design ZiiZii so that anyone can use it without any training, so we're glad your customers have taken to it so quickly. Additionally, we're privileged to have a dedicated, in-house support staff willing to answer the phone at any hour. They love reading reviews like yours, so we'll make sure to pass this on. Thanks as well for the feedback about adding some additional search capabilities to the admin portal. This is actually something that we already have on our list to address in a future update so stay tuned for that. CW Craig W. General Manager Food & Beverages Used the software for: 1-2 years ### "ZIIZII product review" June 25, 2019 4.0 Their response to our concerns and questions has been okay. Many times I would like to feel the urgency with a problem that I have. Pros The software was for the most part easy to learn and comprehend. Some features in the software have to be "turned on" which is inconvenient, but not difficult. Cons I asked about specific features prior to purchase that I was told were built into the software. After purchase, I discovered that these were features they were working on or would suggest to their design team. That was disappointing. Review Source Response from Ziiware June 27, 2019 Thank you so much for your feedback, although I have to admit that I'm disappointed to hear that your experience with the ZiiZii solution has been so negative. Here at Ziiware, we consider providing an exceptional level of customer support to be an absolute priority so I would like to personally address your concerns to see where we may have dropped the ball in your case. I will be contacting you today to get additional details so that we can learn more about your personal experience and see what we can do to rebuild your trust. CP Chris P. Analyst Wholesale Used the software for: 1-2 years ### "ZiiZii Software" June 26, 2019 5.0 Pros The ease of use is one of the most important things an administrator can look for in a software. A users ability to pick up the software within a very short time frame is a huge deal for our company. The product is very user friendly and accomplishes our daily tasks with ease. Support is excellent and has accomadated our needs when we need a little help. Cons On the IOS version the items ordered not showing on the same screen is the biggest compaint that I get. This is an recent update. Switched from [ProSel](https://www.capterra.com/p/121825/ProSel/) Customer Support dropped off and we could not get things fixed in a timely manner. Review Source Response from Ziiware July 4, 2019 Thank you for your review. We put a lot of effort into streamlining the app so that it's easy for anyone to jump in and start using it right away. I'm happy that your users have been able to experience this first hand. Regarding your feedback about the recent change to the location of the item order list in the ZiiZii iOS app, I will pass this along to our development team for review. DP Don P. IT Manager Wholesale Used the software for: 2+ years ### "ZiiZii is a great addition to our company" August 10, 2022 5.0 I would highly recommend this software for any company interested in an ordering software package. There is alot that can be done with it. Pros The ease of placing orders and seeing pricing is a great asset with this software, the ability to create and print shelf labels on the fly is another reason this software is so effective in our distribution environment. Cons Not to much not to like, maybe the cost, but like they say you get what you pay for. Review Source Response from Ziiware August 12, 2022 Thank you for your kind words! We're glad to hear that you've found ZiiZii Order Entry to be an effective tool in your distribution environment. Our goal is to provide our users with a product that is easy to use and provides the features they need most. Thank you for your recommendation and we hope you'll continue to find ZiiZii Order Entry a valuable part of your business operations. DH Doyle H. Vice President Wholesale Used the software for: 2+ years ### "Ziiware Software" August 8, 2019 5.0 We were in a situation where our software and hardware was becoming antiquated in our industry so ZIiiZii solve this problem for us. I did not realize how much this has help in our sales until we had the following features. The software has up to date inventory on hand if device is updated before ordering. The software has a new items page that is automatically updated base off of when item is set up in our system. The software has a document page where I as an administrator can insert sales flyers. Pros What I like most about the software is how easy it is to use. It has been kept simple for the most technically challenged person. I had customers tell me that they are not sure if they could order from the device but after just a few minutes of training they all tell me that they believe they will like the new ordering system. Cons My sales team did not like the last update for the IOS system I believe it was the 2.14.0 update. Basically you have a item page and a action page. The item page is used while ordering but to search or browse our catalog for an item you have to go to the action page. Before the update it was all on the same page. Reason for choosing ZiiZii Order Entry Simply the cost of the hardware to operate ZiiZii software. Review Source Response from Ziiware August 13, 2019 Thank you for your review. We're glad to hear your comment about the ease of use as this is a core principle at the heart of how ZiiZii was designed. We appreciate the feedback as well about the slight layout change in a recent update. This change was put in place to allow us to facilitate some future enhancements that we are working on. If you'd like to speak more about this, please feel free to reach out to our support team. Your satisfaction is very important to us. AG Alan G. VP Corporate Services Wholesale Used the software for: 2+ years ### "ZiiZii is very easy to use." July 27, 2022 5.0 They are always very responsive when having questions or problems. Pros ZiiZii is easy to setup from an administrator's aspect. Very little training needed to be up and running from a user's perspective. Cons Customers are requesting a build to ability for ordering. Customers would set up in advance they quantties they always want to have on hand. Customers would put in current inventory, and ZiiZii would build their order based upon those quantities. Review Source Response from Ziiware July 28, 2022 Thank you for your review. We're glad to have you as a part of the ZiiZii community and we appreciate your feedback. We will make sure to pass on your suggestion for order build to quantities to our product team. In the meantime, if you have any questions or problems, please don't hesitate to reach out to us. We're always here to help. LL Lisa L. Buyer Wholesale Used the software for: 2+ years ### "You can't go wrong using the ZiiZii!" June 25, 2019 5.0 Before we used the ZiiZii customers and salesmen were sending order over the phone using Cipher Lab units. It was an old outdated system. With the ZiiZii our customers can see the description of what they are ordering, their cost and the suggested retail. It simple and easy and all they have to do is go around the store and scan UPC's on labels or the items. They can also see new items listed in search filters and I can customize search filters for our customers to make it even easier to find specific items. We send reps out to the customers and they are able to login to the ZiiZii and print labels when out in the field. Which has benefited us greatly. It has been a very positive experience all around for both our customers and our salesman. Pros I had some reluctant salesmen, who were not tech savy at all. They bucked and didn't want to use the ZiiZii but when I finally got them to use it, they couldn't believe how easy it was for them to use. Cons The only thing I would like it to do is show pictures of the items. Other than that I can't think of anything I don't like about this software. Review Source Response from Ziiware June 27, 2019 Thank you very much for your great feedback. We've taken great pains to try and make the ZiiZii solution as intuitive as possible so that no matter someone's technical background they will have no trouble jumping in and using it right away. I'm glad that your sales team was able to experience this. Regarding product images, you'll be happy to know that we now offer this as a feature. I'll get in touch with you to provide more details. KW Kari W. IT Manager Wholesale Used the software for: 2+ years ### "Great product with great support" July 27, 2022 5.0 Pros The product is so simple to use. Not all of our sales reps and customers are tech-savvy so it's great to be able to offer a product that anyone can learn in a matter of minutes. ZiiZii has really streamlined and simplified our ordering process for customers and provides them with all the relevant information they need when placing orders and looking at products. ZiiZii integrates seamlessly with our ERP system and we always receive prompt responses from the support team when an issue arises. Cons I'd like to see some reporting and additional features in the admin portal but, overall, it's a great solution that has worked well for us. Review Source Response from Ziiware August 2, 2022 Thank you so much for your review. We're happy to hear that you and your team find ZiiZii easy to use. Simplicity was one of our primary goals in designing the product and it's great to know we've achieved that. We'll pass along your suggestions for additional features in the admin portal to our development team. In the meantime, if you have any other ideas or feedback, please don't hesitate to let us know. We value your input and appreciate your business. GB Greg B. Sales Manager Wholesale Used the software for: 2+ years ### "Best in class" August 15, 2019 5.0 ZiiZii has provided an ordering solution that has increased our efficiency, simplified ordering for remote accounts and decreased call in inquiries (due to the information provided within the app.) Their customer service and support is unprecedented! Pros ZiiZii is extremely user friendly. The folks at Ziiware do their best to make every customization come to life. Cons There are no cons. The folks at Ziiware make sure you are happy and satisfied! Alternatives considered [Pepperi](https://www.capterra.com/p/146870/Pepperi/) Reason for choosing ZiiZii Order Entry The demo was all it took. Rep is a master! Review Source Response from Ziiware August 16, 2019 Thank you so much for your review! We're always striving to make ZiiZii easier so everyone can take advantage of the solution without any training. We're glad that your users have been able to experience this firsthand. Our customers are the compass that directs our developments efforts. Feedback like yours is what what allows us to consistently update our solution in meaningful ways for all of our customers. Thank you for your great ideas and commitment to the ZiZii solution! DM Dan M. it mANAGER Consumer Goods Used the software for: 2+ years ### "Ziizii - "Its easy, Its Ziizii"" June 27, 2019 5.0 Ziizii has changed the ability of our sales and sup\[port staff to process orders for clients in a timely and complete fashion. This increases our productivity and helps us be more cost effective and thereby helping the bottom line. Pros It is very easy to use and train customers and support personnel. Changes are made quickly and issue are addressed asap. Their technical support is second to none. Cons Can't come up with anything in particular. they always address any issues that come up? Reason for choosing ZiiZii Order Entry Ziizii was more cost effective and simple to use and implement. Review Source Response from Ziiware July 4, 2019 Thank you so much for your great review. When we originally designed ZiiZii it was with the goal of making the ordering process more efficient and productive. I'm glad that you've been able to see these benefits in action at your company and that ZiiZii has become such a great tool for your sales reps and customers. Thanks again for your continued support! EP Eddie P. Network / System Admin Wholesale Used the software for: 2+ years ### "Software that works as it should, constantly." July 27, 2022 5.0 Great! Pros Easy integration into our order entry system, great support and an awesome sales force. Cons Honestly, I can't think of anything. ZiiZii order entry has all of the features we need. Reason for choosing ZiiZii Order Entry Great product Review Source Response from Ziiware July 28, 2022 Thank you for your positive review of the ZiiZii Order Entry solution. We're glad to hear that you've found it easy to integrate and that our support and sales teams have been meeting your needs. We aim to build software that is easy to use, and packed with useful features that customers can quickly take advantage of. We're happy to know that we're succeeding in this goal and appreciate your business. Thank you for choosing us! AG Adam G. Executive VP Food & Beverages Used the software for: 2+ years ### "Implementation of ZiiZii" June 25, 2019 4.0 Over the past three years, we've converted over 60% of our customers to the ziizii mobile app. they've moved away from telxons and opticon ordering systems. Pros The ease of use of customer implementation. Customers very happy with how simple it is to process orders. Cons We don't have any concerns or negative feedback. Review Source Response from Ziiware July 3, 2019 We realize that many list 'ease of use' as one of their key priorities in determining which order entry software they choose. We've put an intense focus on designing our solutions so that little to no user training is required. We're glad that you this has been the case for you and that your customers have been able to onboard so easily. It's awesome to hear you've converted over 60% of your customers to the ZiiZii mobile app so far. All the best in converting the rest and thanks for taking the time to write your review. ST Seena T. Project Manager Wholesale Used the software for: Less than 6 months ### "Great Customer Support" July 27, 2022 5.0 The way the tech team is able to resolve tickets is impressive and I love knowing that I have a real person I can talk to who's looking into my ticket and taking care of the issues that is needed. Many tech teams use bot for this which makes the experience very frustrating. \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] with any concerns have been amazing. Pros It creates an easy way for our customers to place orders instead of manual sales rep interaction via email and fax. Cons User interface looks a little outdated. Reason for choosing ZiiZii Order Entry Recommended by another Wholesaler Review Source Response from Ziiware July 28, 2022 Thank you for choosing ZiiZii Order Entry and for your kind words. We're glad to hear that ZiiZii Order Entry has been a valuable tool for your business and that our tech team has been able to resolve tickets quickly and effectively. We're currently working on a redesign of the user interface and we hope to have it released soon. Thank you again for your feedback and continued business. PB Pat B. Vice President Tobacco Used the software for: 1-2 years ### "Great Company, Great Product, Great Support" June 25, 2019 4.0 This has been our first foray into the digital age with the capabilites. It has been a much easier transition than we thought it would be. We have been very pleased. Pros The ZiiZii system has help my sales and customer service teams to both save time and increase order accuracy. My customers who use the app absolutely love the ease of use and intuitiveness of the program. We have only scratched the surface of what we can use within the system. Cons That it took our company so long to take the leap. Review Source Response from Ziiware July 3, 2019 Thanks for the feedback. Realizing how much time ZiiZii can save is a pleasant surprise for many new users of the solution. We're glad making the switch has been worthwhile, Pat, and if you need any assistance in learning more about ZiiZii's full set of features, please let us know as we're always happy to help. RM Ron M. President Wholesale Used the software for: 2+ years ### "Easy & Effective" June 25, 2019 5.0 All our customer now use their own devices to quickly and easily place orders from anywhere. Pros ZiiZii is very intuitive and easy to use. They have a full range of interfaces from apps for android and iphone to the web. Cons Nothing to dislike. They are constantly taking in customer feedback and adding features and improving the product. Review Source Response from Ziiware June 27, 2019 I'm happy to hear your experience has been positive. Making ZiiZii available across multiple platforms has always been a priority for us because we want integrating ZiiZii into your organization to be simple and inexpensive. Thanks for the review Ron! JG Jeff G. Director-IT Operations Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Change is hard but his was easy" July 27, 2022 5.0 Pros From the meetings with the initiating team to the rollout and beyond, ZiiZii has been a dream to work with. Cons The features that were not included or needed were reviewed and added as needed. Review Source Response from Ziiware July 28, 2022 Thank you for your kind words! We're so happy to have the opportunity to work with you. We're thrilled that you found our product easy to use and that our team was responsive to your needs. We'll make sure to pass on your compliments to them. Thank you for choosing ZiiZii and we hope to continue serving you in the future. CB Chris B. Oeprations Manager/Owner Wholesale Used the software for: 2+ years ### "ZiiZii Review" August 6, 2019 5.0 ZiiZii provides a quick and easy method for company sales reps and customers to place orders for delivery or pickup and to place driver pickup requests for returns. Pros ZiiZii is exceptionally easy to use and to get new users started. Cons Doesn't provide sales commission summary for orders submitted. Review Source Response from Ziiware August 12, 2019 Glad to hear we're helping you automate your order entry and streamline your returns. Feedback like yours is what guides the development of the features we build for our customers, so thank you. lR lynn R. it Wholesale Used the software for: 2+ years ### "Greatest support ever" June 25, 2019 5.0 One salesman told me this is the best selling tool he has received since he has been here . Pros Support! Support! Support! Flexibility of APP. Cons Not real time. This may because of our warehouse management software though. I am not sure. Review Source Response from Ziiware June 27, 2019 To us, there's no greater compliment than "Greatest support ever". We share all the reviews we receive with our staff and this one put a smile on everyone's face. We'll be doing everything we can to maintain the gracious title you've bestowed upon us. Thanks Lynn. RH Ray H. Salesman Wholesale Used the software for: 1-2 years ### "Hardware Wholesaler" June 25, 2019 4.0 Pros ZiiZii is a fantastic software product that we sales reps and our customers use daily. It shows our quantity on hand, which is handy in the field. Scanning is easy. Cons Cost is a bit pricey. We’re a small company, but it has paid for itself. Review Source Response from Ziiware July 3, 2019 Thank you for your review. It's great to hear that ZiiZii has been such an asset for your sales reps and customers. It's also nice that you are taking advantage of so many of the features that come with the solution. If you are interested in learning about additional abilities which you may benefit from please let us know as we would be more than happy to provide you with a demo of some of the newer features which are available for ZiiZii users. PP PRASHANT P. CEO Tobacco Used the software for: 6-12 months ### "ZiiZii Review" August 6, 2019 5.0 Great app and great team of developers who have and are working constantly to make this software a very important part of our business. Pros Don't Need separate hardware, works on multiple devices at the same time and all items can be scanned. Cons Nothing specific since we give them out input on what we expect the app to do and they work on making it easy for us. Review Source Response from Ziiware August 12, 2019 Thanks for the review! Glad to hear your experience has been so positive. We take great pride in the quality of our support services and our responsiveness to customer inquiries and requests. We continually try to improve the ZiiZii solution so it will meet customer needs so keep an eye out for some exciting future updates that we are working on. DH Dylan H. IT Admin Wholesale Used the software for: 6-12 months ### "ZiiZii Order Entry" June 25, 2019 4.0 Support is fantastic and really strives to meet all our businesses needs. Pros The software has so many features and works flawlessly with Android and IOS Cons Software requires a long morning period to sync with our current system. Review Source Response from Ziiware July 3, 2019 We pride ourselves on the level of support that we provide so we're glad to hear that your experience has lived up to our high standards. Regarding the sync times on your system, our development team is currently looking at the issue. They are experimenting with some new technology which has the promise of greatly reducing the data transfer times. We'll keep you posted as we progress with our development work on this. DW DAN W. VP-GM Wholesale Used the software for: 1-2 years ### "HDI REVIEW" August 6, 2019 5.0 Very good, easy to use and reliable Pros Easy and versatile product. Cons We don't have many users so the price is kind of high for us. Most of our accounts buy small amount of SKU's so they don't want to mess with it. Our salesman like it but we only have 3. Review Source Response from Ziiware August 8, 2019 We appreciate your review. We're very happy to hear that even though you have a limited user base ZiiZii has been a successful tool for your business. bR ben R. CEO Wholesale Used the software for: Less than 6 months ### "good software" June 25, 2019 5.0 very easy to work with so far. Pros easy to use fast changes from development Cons data transfer times Review Source Response from Ziiware July 3, 2019 Thank you for your review. I'm happy to hear that our development team has been able to quickly implement customizations on your system. We have a very talented group of developers who are able to produce some very elegant solutions in a short period of time. Regarding the data transfer times on your system, our development team is currently looking at the issue. They are experimenting with some new technology which has the promise of greatly reducing the data transfer times. We'll keep you posted as we progress with our development work on this. MG Michael G. VP Wholesale Used the software for: Less than 6 months ### "Happy I made the move" August 6, 2019 5.0 Pros Seamless transition. Our older sales force picked it up very easily. Cons Really haven't come across many this new into the process. Review Source Response from Ziiware August 7, 2019 Thank you so much for your review. We're happy to hear that even though you've only been using ZiiZii for a short period of time you've already been able gain a great deal of benefit from the solution. 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