# Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Turno the right Vacation Rental solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166734/Turno/reviews --- Turno 4.7 (160) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Turno Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Aaron S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “I love that you can require the cleaners to take photos of items when they are done.“ December 8, 2025 AK Ailia K OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, it's difficult to chat with hosts after bidding as many hosts don't respond to messages.“ April 15, 2026 Fireweed A Reservation ManagerHospitality, Self-employedUsed the software for: I used a free trial. “I like that I can create my own cleaning checklist and upload. “ December 4, 2025 DP Daniel P CleanerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times.“ July 11, 2025 MM Michael M Vice PresidentInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “I like the integration with Hospitable (which consolidates our channels), to automatically schedule cleanings, which is pushed to cleaners.“ July 26, 2024 AM Amanda M OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The two cons of Turno are the online payment fees (on top of subscription fees) and the lack of downloadable reports. While the property checklists and photos can be provided, as a mangement company, there is no way for us to translate the report for claims or our owners.“ June 22, 2023 VE Vanuza E good servicesAccounting, 2 - 10 employeesUsed the software for: I used a free trial. “Mainly because of the excellent customer service experience I had with \[sensitive content hidden\], she is so quick and efficient in providing answers and solutions to my questions that I even confused her with the AI ​​attendant. And she is also friendly and cordial.“ November 14, 2024 FN Flavia N OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of control over payments when customers failed with their cards in file“ April 21, 2025 ## Showing most helpful reviews Showing 1-25 of 160 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janah Viamee M. Property Manager Real Estate Used the software for: Less than 6 months ### "Excellent Customer Service" July 30, 2024 5.0 I've had a great experience with Turno's support team. Whenever I reached out to them with requests or questions about our properties and projects, they responded quickly and efficiently. Their prompt assistance and willingness to go the extra mile have made managing everything so much easier especially my interaction with \[sensitive content hidden\] . Highly recommend their service! Pros Managing cleaner schedule and other projects, also the inventory. Cons Sometimes the app crashes and our cleaners will have a hard time because of it. Review Source KS Kayla S. Owner Real Estate Used the software for: Less than 6 months ### "Quality and Quantity Selection of Cleaners with Comprehensive Info on All!!" June 19, 2025 5.0 I love it. I have never had an easier time finding vendors. Now if only someone would create an app like this for qualified handypeople, I would die and go to heaven. Pros I was shocked to within a day have over 25 qualified cleaners bid for my job - I could see their name, price quote for my job, # of projects completed on Turno,their host rating, their # of reviews, their guest rating, their miles away from the job, theirSuperCleaner status, and any special notes or extras services they provide (like maintenance, staging, hosting, etc.) Talk about comprehensive, and quality and quantity and ease of selection! Wow! Most had a 5 star rating, their rates ranged from $50 - $225, and some had over 500 cleanings under their belt. What a selection! Cons There are a few features available on the web that are not available on the app. There are definitely some clunky features, like the checklists require adding items one at a time instead of a whole list. Some features require some hunting. This program/app will definitely improve over time, but the most important part - hooking you up with cleaners, scheduling them, and paying them, works like a charm! Reason for choosing Turno Better reputation, better support. Tidy is almost completely AI, and charges for human interaction. Turno provides generous human customer support for free. Review Source IN India N. Host Hospitality Used the software for: 2+ years ### "Could not do this without Turno!" April 7, 2026 5.0 I manage four vacation rentals and work a full time job. I could not do this without Turno and a platform management system. Turno expertly manages my cleaners, cleanings, payments and all. So Happy! I most impressed with their round the clock customer service REAL PEOPLE....not just thrown to AI bots! Pros My Platform management system and VRBO were both entering cleaning project into Turn. Vincent was excellent. He explained the problem to me and went above and beyond to remove the VRBO link. I am not very tech savvy so I appreciated him doing this from his end to ensure it was done correctly. Cons I really don't have any complaints. I am very happy with the software program. I have been on it for three years now. Review Source LC Lucy C. Cleaning Individual & Family Services Used the software for: Less than 6 months ### "Chat whit \[sensitive content hidden\] " January 28, 2025 3.0 Pros I haven't used a long shift and I haven't been able to have customers yet but when I had problems or queries they were very fast and effective in helping me Cons I haven't had the opportunity to use a lot of time to know Review Source AK Ailia K. Owner Hospitality Used the software for: Less than 6 months ### "Turno Review" April 15, 2026 5.0 Great to establish clients, especially if you're starting new. Overall good but Turno needs realistic market pricing strategies. Pros Support is always available but sometimes they may not be able to answer questions regarding cleaning projects due to confidentiality between the host and turno. Cons Not enough information on cleaning projects when bidding. Most hosts don't provide enough information and expect pricing based on the range listed by Turno which is inaccurate for most regions. Also, it's difficult to chat with hosts after bidding as many hosts don't respond to messages. There should be some criteria for the host to respond as it wastes cleaners time messaging to ask for more clarifications. The range of price that Turno lists between regions when bidding is not very accurate which creates an inaccurate expectation of market price. For example, a 2500 sqft home with 4 bedrooms 3 baths and the range Turno gives for a specific region is $90 to $120. That's not accurate at all. No one is going to clean that home in that range, first of all. When you do bid higher, hosts aren't going to accept it because Turno has given them a range which is much lower. That needs to be more realistic to what the market demands. Review Source CP Chad P. Owner Real Estate Used the software for: 2+ years ### "COMMENDATION FOR \[sensitive content hidden\]" December 17, 2024 5.0 it has been positive. It helps streamline communication between team members and simplifies property management tasks. The platform is easy to use and allows for smooth coordination, ensuring that everything from cleaning to maintenance runs efficiently. Pros Responsiveness of the chat support teams. One of their support team member, \[sensitive content hidden\] has been extremely helpful and was able to provide me with the information I needed right on time. Cons We haven’t experienced any significant issues with Turno. The platform is generally user-friendly and efficient in managing property updates and tasks. It streamlines communication between teams, making property management smoother. Overall, it's been a helpful tool for our work Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing Turno it offers a seamless, user-friendly interface that helps me manage cleaning schedules, communicate effectively with my team, and track property updates in one place. Review Source JP Jackie P. Owner Hospitality Used the software for: 6-12 months ### "Awesome!!!!" January 21, 2025 5.0 Has changed our business completely. The amount of quality customers I have received is a true blessing. I have been able to scale our customers by just following the suggestions and not thinking I " know " better. GAME CHANGER! Pros I have been on Turno since May 2024. It has allowed me to find my niche and ONLY clean air bnb. Last month alone I made over $7000 dollars and have only secured more new customers since then. I have switched manager contacts a few times which hasn't mattered because the chat team is always on it. Cons At first I was having a hard time with the fees but the law of large numbers cured that. I just needed to keep working and doing my best. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) I heard about turno being integrated with Air bnb. Review Source ED Evan D. CEO Hospitality Used the software for: Less than 6 months ### "Awesome support!" February 4, 2025 5.0 My experience with Tino has been phenomenal so far. The support chat feature is amazing and the staff is always quick to answer. \[sensitive content hidden\] was especially helpful when I spoke to with them. Pros Turno is super easy and intuitive to use. Cons Nothing so far. I’ve liked the interface very much. Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno Cost and simplicity. Breezeway has more features, but I didn’t need all of them and it Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Breezeway was too expensive for my needs Review Source VD Valdir D. Owner Construction Used the software for: 1-2 years ### "Thank you for help us " March 28, 2026 5.0 Pros My company is growing with Turno. We are almost 3 years. Im glad. Live agents are nice. Thank you \[sensitive content hidden\] for help us today. Cons Tax 6.5% is hard and more tax WA state and federal.state. we try manage these hsrd ways. Host sometimes doesnt respond us quickly Review Source YD Yomar D. Owner Hospitality Used the software for: Less than 6 months ### "Turno Help" February 23, 2026 5.0 Pros I enjoyed the customer service provided by \[sensitive content hidden\] and his team. The calendar is also useful for organizing all upcoming projects. Cons The payment details could come with more information and properties on the marketplace should come with photos to better asses the level of effort. Review Source CC Carlo C. Founder Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to use and responsible cleaners" February 17, 2025 5.0 Pros easy to use, responsible cleaners and complete turnover services Cons my cleaner as awesome as she is lives 50 minutes from my property and I feel sad for her driving that far. Alternatives considered [TIDY for Rentals](https://www.capterra.com/p/250641/TIDY-for-Rentals/) Reason for choosing Turno Turno is Highly recommended by others versus Tidy Review Source DW Debbie W. Owner Hospitality Used the software for: 6-12 months ### "Turno DW review " April 14, 2025 5.0 Working with Turno has been a great experience. I like knowing when my crew begins and completes a job. Pros It’s easy to set up, navigate through, and saves me time. Don’t have to worry about paying my crew. Cons I can’t think of anything negative to say about Turno. It’s quick and easy and saves me time and stress. Review Source RC Rachel C. Property Management Hospitality Used the software for: Less than 6 months ### "Accidentally deleted a cleaning calendar " January 24, 2025 5.0 It's been wonderful having and using so far! Thank you Pros How fast and helpful your services are. Vance was amazing and extra patient with me from a dumb error I made. He connected my calendar with Vrbo and fixed my Airbnb calendar. Now everything is running smooth again. Cons At first I was a little disappointed with not being able to directly call someone. That soon faded as \[sensitive content hidden\] took the time to understand what I needed help with. He even offered some advice. Review Source DL Dan L. Owner Hospitality Used the software for: Less than 6 months ### "excellent service" December 26, 2024 5.0 I'm very satisfied with Turno's service, especially working with Faye. Pros It automates so many time consuming tasks, such as automatically building a cleaning schedule and confirming projects with housecleaners. Also, the automated payments save a ton of time. The customer service is top notch with response rates within a couple of minutes. My interaction with \[sensitive content hidden\] was great. She set up everything I needed for a new listing and was very knowledgeable Cons Payments are delayed for up to 2 weeks due to Stripe. Cleaners need to be paid sooner, since many live paycheck to paycheck. Review Source MB Mary B. Housecleaner Consumer Services Used the software for: 6-12 months ### "Quick troubleshooting " January 26, 2025 5.0 Appreciate the opportunities, and would recommend Pros Ruby was a great help for my technical issue Cons Delay in payments processing they blsme the stripe processor and say they can do nothing. Review Source KT Katie T. .... Education Management Used the software for: Less than 6 months ### "Great customer service " January 14, 2025 5.0 Used the customer services part of.the app, the agents \[sensitive content hidden\] was so helpful Pros Easy to use, actual people on the webchat not just a not Review Source TT Tina T. None Accounting Used the software for: 6-12 months ### "Review - Florida " February 15, 2025 5.0 So far so good. It has been very helpful for me to successfully manage my Airbnb on my own Pros Convenience of knowing my cleaner is automatically notified Cons One cleaning has a delay in notification Review Source DC Dorota C. Owner Hospitality Used the software for: I used a free trial ### "Quality of help" December 10, 2024 5.0 I recently needed help with the interface and wasn't sure how to cancel my project. It took me 5 minutes to connect to Turno help and get the necessary assistance from \[sensitive content hidden\]. He was super knowledgeable and clear. I have learned new skills and it was fast and effective. I am impressed with \[sensitive content hidden\]'s quick response. Pros The possibility to connect to my calendar on Airbnb and the possibility to create my own checklists. Also, human help accessibility, when I had questions about the software Cons I do not really have any complains about Turno so far. Only positive experience. It is a complex software and I believe it is as simple to use as it can be. Review Source BD Beatriz D. Director Hospitality Used the software for: Less than 6 months ### " Great app - love it for airbnb " September 27, 2024 5.0 Pros I started to use Turno recently, as suggested by a friend. Really great app, I can find everything I need for my cleaning needs here. Had a nice customer service experience with \[sensitive content hidden\] - she was really helpful in guiding me on some of my questions! Cons so far everything has gone smoothly. Will recommend! Review Source TH Tanisha H. Ceo Hospitality Used the software for: 6-12 months ### "Great Customer Service from \[sensitive content hidden\] " September 9, 2024 5.0 Awesome experience 10 plus! Great customer service! Pros \[sensitive content hidden\] was very kind and knowledgeable with a fast response Cons I love every process nothing least! Keep up the great work! Review Source VR Verified Reviewer \- Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] is awesome!" November 4, 2024 5.0 Pros \[sensitive content hidden\] is VERY helpful. He spent almost 2 hours helping me sort out my cleaner situation. Thank you so much!!! Cons Complicated steps :( But the Support is EXCELLENT (if you're willing to spend time chatting with them). Review Source EA Emmanuel A. owner Real Estate Used the software for: Less than 6 months ### "great customer service" August 29, 2024 5.0 Turno has really helped me with scheduling all my cleaning. \[sensitive content hidden\] was super helpful with helping me redo all my listings when i duplicated them. Pros Useful platform with great customer service. Agents like \[sensitive content hidden\] are life savers in helping me navigate the app. Cons would like more automated features for manual tasks Review Source KZ Kathy Z. Owner operator Real Estate Used the software for: Less than 6 months ### "Quick and helpful" October 15, 2024 5.0 Great so far 4 months in! It is seamless and I dont have to worry Pros \[sensitive content hidden\] was very helpful and averted a potential problem by quickly working with me to change a booking. Cons nothing so far. . Review Source MA Miguel A. owner Facilities Services Used the software for: Less than 6 months ### "Excellent service" July 29, 2024 5.0 Pros Excellent customer service. \[sensitive content hidden\] was really helpfull today. Also my primary teammate \[sensitive content hidden\] was spectacular. Cons I dont have any complaint. I liked everything. Is reliable Review Source MM Michelle M. CEO Real Estate Used the software for: 1-2 years ### "Great Customer Service" June 14, 2024 5.0 Pros I just had a poor experience with a cleaner at Turno that did not finish the job. I got on the chat with Turno and they quickly refunded my money. I worked with \[sensitive content hidden\] - they were excellent. The other cleaners I have found through Turno have been great. Cons The only thing I don't like about Turno is the high fees that are applied to each clean. I think 5% would be more fair than 8%. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.