--- title: "Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Turno the right Vacation Rental solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166734/Turno/reviews/" page_type: "reviews" language: "en" --- Turno 4.7 (167) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Turno Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews EK Elizabeth K Cleaner - InspectorChemicals, 2 - 10 employeesUsed the software for: More than 2 years. “It's very easy to use and communicate with live representatives, options like instant payouts, the option to have the system bid on different projects.“ May 11, 2026 AK Ailia K OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, it's difficult to chat with hosts after bidding as many hosts don't respond to messages.“ April 15, 2026 David S MemberVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It's a great way to get bids on cleaning projects, keeping track of projects with photos.“ July 6, 2026 DP Daniel P CleanerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times.“ July 11, 2025 KA Karen A DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Great product that helps us manage the cleaners across 31 properties.“ June 12, 2026 FN Flavia N OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of control over payments when customers failed with their cards in file“ April 21, 2025 JF Jose F OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The application is very easy to use and it provides the platform needed to find the team to clean your business.“ July 15, 2026 MF Matthew F Vacation Rental Owner and HostReal Estate, Self-employedUsed the software for: Less than 6 months. “Which for someone like me that has 10-12 cleans a month and a $100 cleaning fee that came out to $50-$60 a month which is WAY more expensive than the other alternatives (I switched and pay $5 per month now for the same software).“ April 2, 2024 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David S. Member Veterinary Used the software for: 1-2 years ### "Turno's Support goes above and beyond to provide assistance..." July 6, 2026 5.0 Overall, very, very good. We have found good cleaners able to meet our needs. It's a great way to get bids on cleaning projects, keeping track of projects with photos. Pros Excellent support. Sophie went above and beyond to generate a PDF of our checklist since this isn't a built in feature. Cons I would like to be able to export checklist to a text file or PDF. It is unfortunate that it takes a trip to support to get something simple like the - but technical support was very responsive. Review Source KA Karen A. Director Hospitality Used the software for: 2+ years ### "First Class support and and great product" June 12, 2026 5.0 Always get great timely support from the team every time. Really helpful customer service agents. Excellent Pros Great product that helps us manage the cleaners across 31 properties. We always get a great support service from this company which is a rarity these days. Thank to \[sensitive content hidden\] and the rest of the support team Cons None, nothing to dislike from this company. First Class support every time. Can't fault anything after several years Alternatives considered [Lula Build](https://www.capterra.com/p/183706/Lula-Build/) Reason for choosing Turno Great product and did everything we needed to mange cleaners over 31 properties Review Source LC Lucy C. Cleaning Individual & Family Services Used the software for: Less than 6 months ### "Chat whit \[sensitive content hidden\] " January 28, 2025 3.0 Pros I haven't used a long shift and I haven't been able to have customers yet but when I had problems or queries they were very fast and effective in helping me Cons I haven't had the opportunity to use a lot of time to know Review Source IN India N. Host Hospitality Used the software for: 2+ years ### "Could not do this without Turno!" April 7, 2026 5.0 I manage four vacation rentals and work a full time job. I could not do this without Turno and a platform management system. Turno expertly manages my cleaners, cleanings, payments and all. So Happy! I most impressed with their round the clock customer service REAL PEOPLE....not just thrown to AI bots! Pros My Platform management system and VRBO were both entering cleaning project into Turn. Vincent was excellent. He explained the problem to me and went above and beyond to remove the VRBO link. I am not very tech savvy so I appreciated him doing this from his end to ensure it was done correctly. Cons I really don't have any complaints. I am very happy with the software program. I have been on it for three years now. Review Source KS Kayla S. Owner Real Estate Used the software for: Less than 6 months ### "Quality and Quantity Selection of Cleaners with Comprehensive Info on All!!" June 19, 2025 5.0 I love it. I have never had an easier time finding vendors. Now if only someone would create an app like this for qualified handypeople, I would die and go to heaven. Pros I was shocked to within a day have over 25 qualified cleaners bid for my job - I could see their name, price quote for my job, # of projects completed on Turno,their host rating, their # of reviews, their guest rating, their miles away from the job, theirSuperCleaner status, and any special notes or extras services they provide (like maintenance, staging, hosting, etc.) Talk about comprehensive, and quality and quantity and ease of selection! Wow! Most had a 5 star rating, their rates ranged from $50 - $225, and some had over 500 cleanings under their belt. What a selection! Cons There are a few features available on the web that are not available on the app. There are definitely some clunky features, like the checklists require adding items one at a time instead of a whole list. Some features require some hunting. This program/app will definitely improve over time, but the most important part - hooking you up with cleaners, scheduling them, and paying them, works like a charm! Reason for choosing Turno Better reputation, better support. Tidy is almost completely AI, and charges for human interaction. Turno provides generous human customer support for free. Review Source CP Chad P. Owner Real Estate Used the software for: 2+ years ### "COMMENDATION FOR \[sensitive content hidden\]" December 17, 2024 5.0 it has been positive. It helps streamline communication between team members and simplifies property management tasks. The platform is easy to use and allows for smooth coordination, ensuring that everything from cleaning to maintenance runs efficiently. Pros Responsiveness of the chat support teams. One of their support team member, \[sensitive content hidden\] has been extremely helpful and was able to provide me with the information I needed right on time. Cons We haven’t experienced any significant issues with Turno. The platform is generally user-friendly and efficient in managing property updates and tasks. It streamlines communication between teams, making property management smoother. Overall, it's been a helpful tool for our work Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing Turno it offers a seamless, user-friendly interface that helps me manage cleaning schedules, communicate effectively with my team, and track property updates in one place. Review Source JP Jackie P. Owner Hospitality Used the software for: 6-12 months ### "Awesome!!!!" January 21, 2025 5.0 Has changed our business completely. The amount of quality customers I have received is a true blessing. I have been able to scale our customers by just following the suggestions and not thinking I " know " better. GAME CHANGER! Pros I have been on Turno since May 2024. It has allowed me to find my niche and ONLY clean air bnb. Last month alone I made over $7000 dollars and have only secured more new customers since then. I have switched manager contacts a few times which hasn't mattered because the chat team is always on it. Cons At first I was having a hard time with the fees but the law of large numbers cured that. I just needed to keep working and doing my best. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) I heard about turno being integrated with Air bnb. Review Source JF Jose F. Owner Hospitality Used the software for: 6-12 months ### "Customer service chat" July 15, 2026 5.0 I had a great experience with \[sensitive content hidden\] on the4 chat help of the Turno application. She was very helpful and knew exactly what had transpired to give me an answer right away. Thank you for having competent staff taking care of your customers. Pros Its ease of use. It is straight to the point. The application is very easy to use and it provides the platform needed to find the team to clean your business. Cons It is a bit isolated, when you need something you have to look, look and look for the items, but when you find it they are on point with the service. Review Source VD Vito D. Owner Construction Used the software for: Less than 6 months ### "Would recommend " June 7, 2026 5.0 Great really love it. Helps me keep everything organized and it’s simplified everything for me. Would recommend Pros \[sensitive content hidden\] was amazing! We were very stressed about our property and we were in great hands! I would highly recommend Vincent for anyone needed help with turno! He deserves a raise! Cons Messaging app. Also doesn’t stay logged in. Dont get notifications when it logs me out which is each time I switch apps on phone. Review Source LM Latoya M. Ceo Environmental Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] Customer Service" July 17, 2026 5.0 10/10 Pros \[sensitive content hidden\] responded and help without me having to wait long willl tell others about this spp and recomend it Review Source LC Laura C. Owner Real Estate Used the software for: 2+ years ### "Seamless Integration" July 31, 2023 4.0 I have yet to find a better way to notify staff of reservations, cancelations, and alterations in the schedule. Pros Instant communication by notifying our cleaning staff when a reservation is made, cancelled or altered. Cons Sometimes the tasks are repeated in the system and our cleaning staff gets double the notification. Alternatives considered [iCallify](https://www.capterra.com/p/255628/iCallify/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Turno Two way communication between me and staff and the communication between our reservations manager and the cleaning staff. Review Source RG Robin G. homeowner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Emma was great on the Char fundtion!" June 3, 2025 5.0 Just starting with Turno, looking for a new cleaner. Wasn't quite clear on how it worked, but got on the chat function with Emma and she was great. Patient, professional, and provided clear and concise directions. Thanks Emma!! Pros Looks like a great way to find vetted STR cleaners. I recently had an issue with my current cleaners, and in my search, I ran across Turno. Looks promising. Cons Nothing yet....just starting. Not real happy with how quickly the bids disappear. It would be nice to have a little more time to review them all. Review Source SF Sarah F. Concierge Hospitality Used the software for: Less than 6 months ### "So far so good!" April 4, 2025 5.0 So far it's been great. I host over a dozen properties, all with very specific needs. Staying on top of absolutely everything is paramount and this app really helps create individual inventory lists Pros Organizing the inventory is so excellent for remote hosting Cons I wish it was easier to add my owners to the account Review Source DW Debbie W. Owner Hospitality Used the software for: 6-12 months ### "Turno DW review " April 14, 2025 5.0 Working with Turno has been a great experience. I like knowing when my crew begins and completes a job. Pros It’s easy to set up, navigate through, and saves me time. Don’t have to worry about paying my crew. Cons I can’t think of anything negative to say about Turno. It’s quick and easy and saves me time and stress. Review Source MB Mary B. Housecleaner Consumer Services Used the software for: 6-12 months ### "Quick troubleshooting " January 26, 2025 5.0 Appreciate the opportunities, and would recommend Pros Ruby was a great help for my technical issue Cons Delay in payments processing they blsme the stripe processor and say they can do nothing. Review Source JG Judith G. Co-Owner Real Estate Used the software for: 6-12 months ### "Great Cleaning App" December 5, 2024 5.0 Turno has been an affordable addition to our cleaning business. Wouldrecommend! Pros I really like how helpful the staff has been whenever I had a question! They are quick to respond, explain well and follow up. Cons I wished we were able to use video in Turno. Review Source TT Tina T. None Accounting Used the software for: 6-12 months ### "Review - Florida " February 15, 2025 5.0 So far so good. It has been very helpful for me to successfully manage my Airbnb on my own Pros Convenience of knowing my cleaner is automatically notified Cons One cleaning has a delay in notification Review Source EM Emmanuel M. Business owner Facilities Services Used the software for: 6-12 months ### "Satisfaction " November 7, 2024 5.0 Perfect experience overall will definitely recommend to others Pros The assistant \[sensitive content hidden\] helped me solve a problem I was dealing with super fast Cons Nothing to write in the cons section everything went well Review Source DC Dorota C. Owner Hospitality Used the software for: I used a free trial ### "Quality of help" December 10, 2024 5.0 I recently needed help with the interface and wasn't sure how to cancel my project. It took me 5 minutes to connect to Turno help and get the necessary assistance from \[sensitive content hidden\]. He was super knowledgeable and clear. I have learned new skills and it was fast and effective. I am impressed with \[sensitive content hidden\]'s quick response. Pros The possibility to connect to my calendar on Airbnb and the possibility to create my own checklists. Also, human help accessibility, when I had questions about the software Cons I do not really have any complains about Turno so far. Only positive experience. It is a complex software and I believe it is as simple to use as it can be. Review Source GA Gernide A. Property management Management Consulting Used the software for: Less than 6 months ### "gegepalace.com" November 3, 2024 5.0 it great! I love it a get my cleaning done Pros very handle, teammate respond very fast, easy to navigate Cons the double cleaner when everyone jump on a job don't want to pay to cleaner Review Source JR Joya R. Owner Hospitality Used the software for: 2+ years ### "Three years on Turno and many more!" October 1, 2024 5.0 Overall my experience has been great. \[sensitive content hidden\] whom recently had been assisting me with an issue is wonderful at what she does! She is an example of dedication in the workplace. 10 stars for her across the board! Pros Ease of the app, fast response from customer service Cons I wish they conducted background checks for hosts as well Review Source KL Kathy L. Owner of Lola's Lookout Lodge- cabin in Seven Devils, NC Real Estate Used the software for: 1-2 years ### "Turno Review with \[sensitive content hidden\]" September 18, 2024 5.0 10/10 Recommend for all short term rental owners Pros \[sensitive content hidden\] was very helpful and she supplied me with lots of information as well! She was quick to answer all my questions! Cons I wish that my number of guest coming could be seen by my cleaners. Review Source KZ Kathy Z. Owner operator Real Estate Used the software for: Less than 6 months ### "Quick and helpful" October 15, 2024 5.0 Great so far 4 months in! It is seamless and I dont have to worry Pros \[sensitive content hidden\] was very helpful and averted a potential problem by quickly working with me to change a booking. Cons nothing so far. . Review Source DB Danielle B. Airbnb Real Estate Used the software for: Less than 6 months ### "Great support from Audrey and team" October 14, 2024 5.0 Great support system. It is good to know that the cleaners have been vetted. Pros I am new to the system but Audrey was extremely helpful in setting me up and working through any issues i had. Cons I am not very knowledgeable in technology in general but with the help of the support team it made it much easier. Review Source EA Emmanuel A. owner Real Estate Used the software for: Less than 6 months ### "great customer service" August 29, 2024 5.0 Turno has really helped me with scheduling all my cleaning. \[sensitive content hidden\] was super helpful with helping me redo all my listings when i duplicated them. Pros Useful platform with great customer service. Agents like \[sensitive content hidden\] are life savers in helping me navigate the app. Cons would like more automated features for manual tasks Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.