--- title: "Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Turno the right Vacation Rental solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166734/Turno/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Turno 4.7 (175) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Turno Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews NV Nathy V DirectorFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Turno has made it easier to manage our schedule, communicate with clients, and grow our vacation rental cleaning business.“ September 9, 2026 AK Ailia K OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, it's difficult to chat with hosts after bidding as many hosts don't respond to messages.“ April 15, 2026 EK Elizabeth K Cleaner - InspectorChemicals, 2 - 10 employeesUsed the software for: More than 2 years. “It's very easy to use and communicate with live representatives, options like instant payouts, the option to have the system bid on different projects.“ May 11, 2026 DP Daniel P CleanerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times.“ July 11, 2025 David S MemberVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It's a great way to get bids on cleaning projects, keeping track of projects with photos.“ July 6, 2026 FN Flavia N OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of control over payments when customers failed with their cards in file“ April 21, 2025 KA Karen A DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Great product that helps us manage the cleaners across 31 properties.“ June 12, 2026 MF Matthew F Vacation Rental Owner and HostReal Estate, Self-employedUsed the software for: Less than 6 months. “Which for someone like me that has 10-12 cleans a month and a $100 cleaning fee that came out to $50-$60 a month which is WAY more expensive than the other alternatives (I switched and pay $5 per month now for the same software).“ April 2, 2024 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle A. Owner Hospitality Used the software for: 2+ years ### "Customer Service" August 21, 2026 5.0 Positive experience overall especially with regard to the customer service aspect. Vincent helped me through a problem, and I truly appreciate his professionalism, expertise and commitment to supporting me in resolving the issue. Thank you so much Vincent for your excellent service! Pros Customer service agent Vincent helped me through a problem, and I truly appreciate his professionalism, expertise and commitment to supporting me in resolving the issue. Thank you so much Vincent for your excellent service! Cons At times the app is cumbersome, not getting notifications that a cleaner has messaged me, not finding a support contact number, having projects be automatically posted and forgetting to cancel it if I’ve already found a cleaner. Review Source KA Karen A. Director Hospitality Used the software for: 2+ years ### "First Class support and and great product" June 12, 2026 5.0 Always get great timely support from the team every time. Really helpful customer service agents. Excellent Pros Great product that helps us manage the cleaners across 31 properties. We always get a great support service from this company which is a rarity these days. Thank to \[sensitive content hidden\] and the rest of the support team Cons None, nothing to dislike from this company. First Class support every time. Can't fault anything after several years Reason for choosing Turno Great product and did everything we needed to mange cleaners over 31 properties Review Source NV Nathy V. Director Facilities Services Used the software for: 2+ years ### "Great Platform for Growing a Vacation Rental Cleaning Business" September 9, 2026 5.0 My overall experience with Turno has been very positive. We have completed many cleaning projects through the platform and have developed ongoing relationships with several hosts. Turno has made it easier to manage our schedule, communicate with clients, and grow our vacation rental cleaning business. Customer support has also been helpful whenever we have needed assistance. Pros Turno has been a great platform for growing our vacation rental cleaning business. I especially like the scheduling, automatic notifications, communication with hosts, and the ability to manage multiple properties and projects in one place. It has helped us build long-term relationships with hosts and keep our cleaning schedule organized. Cons Occasionally, there are issues with projects expiring or becoming unavailable even when a host is trying to manually assign the project to a cleaner. I would also like to see more flexibility for hosts and cleaners to correct or reactivate projects without having to contact support. Review Source LC Lucy C. Cleaning Individual & Family Services Used the software for: Less than 6 months ### "Chat whit \[sensitive content hidden\] " January 28, 2025 3.0 Pros I haven't used a long shift and I haven't been able to have customers yet but when I had problems or queries they were very fast and effective in helping me Cons I haven't had the opportunity to use a lot of time to know Review Source KS Kayla S. Owner Real Estate Used the software for: Less than 6 months ### "Quality and Quantity Selection of Cleaners with Comprehensive Info on All!!" June 19, 2025 5.0 I love it. I have never had an easier time finding vendors. Now if only someone would create an app like this for qualified handypeople, I would die and go to heaven. Pros I was shocked to within a day have over 25 qualified cleaners bid for my job - I could see their name, price quote for my job, # of projects completed on Turno,their host rating, their # of reviews, their guest rating, their miles away from the job, theirSuperCleaner status, and any special notes or extras services they provide (like maintenance, staging, hosting, etc.) Talk about comprehensive, and quality and quantity and ease of selection! Wow! Most had a 5 star rating, their rates ranged from $50 - $225, and some had over 500 cleanings under their belt. What a selection! Cons There are a few features available on the web that are not available on the app. There are definitely some clunky features, like the checklists require adding items one at a time instead of a whole list. Some features require some hunting. This program/app will definitely improve over time, but the most important part - hooking you up with cleaners, scheduling them, and paying them, works like a charm! Reason for choosing Turno Better reputation, better support. Tidy is almost completely AI, and charges for human interaction. Turno provides generous human customer support for free. Review Source Nikki W. Business Airlines/Aviation Used the software for: 1-2 years ### "" September 8, 2026 5.0 Pros \[sensitive content hidden\] was great he helped resolve an issue in a timely manner he was awesome highly recommend he was great Review Source AM Amber M. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "Love TURNO! Thanks \[sensitive content hidden\] for your help :)" October 7, 2026 5.0 Turno is great! Whenever I need help, they are very swift. I recently needed help with my payouts, and \[sensitive content hidden\] from the chat was VERY helpful! He was quick in responding and helped me sort out the issue. It literally took about 5 minutes for him to find the problem and provide a solution! Pros Its a great app to get cleaning jobs even if its just a side hustle. Ive assisted multiple people in getting acclimated with the app. Cons Bids can take a while and they arent too often. I wish they were more consistent but they have some good local offers Review Source David S. Member Veterinary Used the software for: 1-2 years ### "Turno's Support goes above and beyond to provide assistance..." July 6, 2026 5.0 Overall, very, very good. We have found good cleaners able to meet our needs. It's a great way to get bids on cleaning projects, keeping track of projects with photos. Pros Excellent support. Sophie went above and beyond to generate a PDF of our checklist since this isn't a built in feature. Cons I would like to be able to export checklist to a text file or PDF. It is unfortunate that it takes a trip to support to get something simple like the - but technical support was very responsive. Review Source SH Stephanie H. Owner Hospitality Used the software for: 1-2 years ### "Quick and easy help" October 7, 2026 5.0 I needed help with making projects for a quality check for a teammate. \[sensitive content hidden\] was quick and super helpful today. Pros I’ve been using this app for years and the times I’ve needed help my issue has been resolved and it’s always been quick! Cons Nothing. I’ve been using this app for years and it makes it easy and seem-less to run my business, No complaints! Review Source ML Marcelo L. Owner Consumer Services Used the software for: 6-12 months ### "Good support " October 4, 2026 4.0 Turno is a good platform to contact hosts to start work relationships. I would definitely recommend this platform Pros Fast automatic respond. The agent helped me with the info that I needed. He reported the issue with the right department. Cons The human agent service took more time than time ago. I’m mentioning this service overall, no about the agent. Review Source CP Chad P. Owner Real Estate Used the software for: 2+ years ### "COMMENDATION FOR \[sensitive content hidden\]" December 17, 2024 5.0 it has been positive. It helps streamline communication between team members and simplifies property management tasks. The platform is easy to use and allows for smooth coordination, ensuring that everything from cleaning to maintenance runs efficiently. Pros Responsiveness of the chat support teams. One of their support team member, \[sensitive content hidden\] has been extremely helpful and was able to provide me with the information I needed right on time. Cons We haven’t experienced any significant issues with Turno. The platform is generally user-friendly and efficient in managing property updates and tasks. It streamlines communication between teams, making property management smoother. Overall, it's been a helpful tool for our work Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing Turno it offers a seamless, user-friendly interface that helps me manage cleaning schedules, communicate effectively with my team, and track property updates in one place. Review Source AM Amanda M. Owner Hospitality Used the software for: 2+ years ### "Turno for STR Management" June 22, 2023 4.0 Overall experience is good. Would recommend for self managing owners or small portfolios. Pros Turno is great for scheduling and management of cleaner expectations with checklists. They can provide photos, however, this feature sometime glitches in the field. Cons The two cons of Turno are the online payment fees (on top of subscription fees) and the lack of downloadable reports. While the property checklists and photos can be provided, as a mangement company, there is no way for us to translate the report for claims or our owners. Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno Initially, it was chosen due to pricing and ease of onboarding. As we have grown, we will likely be switching products. Review Source KS KARLA S. Owner Individual & Family Services Used the software for: Less than 6 months ### "Great Customer Service + product is user friendly" February 13, 2020 5.0 The reason I'm using TurnoverBNB is because I'm working with a BNB management company. That company needed a team that would not miss cleanings due to not being able to keep up with the excel updates. They needed things to be more automated. While our company has a CRM we use for our residential clients, it doesn't have an open API where we could integrate the BNB calendar. Really like how this product has worked, again, it is used mainly to keep track of incoming reservations without having too many interactions with the management company. Once a property gets booked, we get the notification, we add it to our CRM, and my team knows what to do. Pros One of the main reasons I decided to go with this product, was because the customer service call I had was very informative. They heard why I was trying to use the product and actually made a great suggestion on how to use it. -love how easy it is to set up -really helps manage our properties -while we use a separate CRM for our cleaning team, it does offer great features for those solo cleaners (checklists/ability to add notes/pictures); billing, etc Cons We only use the software to keep track of the incoming reservations, so we don't use all the other features a whole lot. At the moment, it does what it needs to do, and that's all we can ask for. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Turno I needed to speak to someone to ensure the product I was going to be using was the best option for our team. Guesty requires you to book an appointment to have someone go over the product. TurnoverBNB on the other hand was immediately available. In addition, the gentleman that helped me was very informative and actually told me the best way for us to use the product, which I wouldn't have thought of. Overall, customer service was great from the start and product has not disappointed. Review Source BS Brenda S. Managing Partner Hospitality Used the software for: Less than 6 months ### "Great tool for managing jobs related to reservaions" April 27, 2024 4.0 Excellent customer service! Thank you Jaya! Pros Easy to use and integrated with OwnerRez Cons The app needs some work but the desktop is great Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) It was way less expensive and provided the tools we need for the remote properties Review Source SH Shyon H. Owner Environmental Services Used the software for: 1-2 years ### "Turno support gives meaning to the term support" May 26, 2025 5.0 5 stars! I've been on this platform for years and the support team has consistently blown me away. Every time I've reached out for help, I've gotten exactly what I needed. Their dedication, empathy, and efficiency are truly exceptional. I've never had a single negative experience that's worth mentioning, and that's saying a lot given the number of platforms I've interacted with. Kudos to the Turno support team for setting the bar high! Pros Their support team is always efficient, supportive, kind, empathetic + a generally always there in more than The logical sense Cons What I least like about Turno? there's nothing bad about turno to the extent that I feel need to write it down. I'm actually questioning if there's anything bad to be honest Review Source DP Dan P. Chief Operating Office Real Estate Used the software for: 2+ years ### "Thank you!" March 24, 2025 5.0 Pros It is really a great tool that allows my team to have automation, and manage everything with less efforts. I had a great experience today with \[sensitive content hidden\] from the support team. Cons You're only true competition is Breezeway. I feel like you guys offer alot more with the marketplace, and being able to auto pay the cleaners! But maybe building out your properties to be able to keep track of appliances and maintenance and repairs etc would really help the overall feel. this would of course be a different tier subscription option I believe Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno automatic payments and cleaner marketplace Review Source FN Flavia N. Owner Hospitality Used the software for: 1-2 years ### "Good experience!" April 21, 2025 5.0 It’s been great so far. Today \[sensitive content hidden\] help me to finished with a request I had for a month. Pros We have the opportunity to new customers everyday. The customer service team they have are amazing! Cons The lack of control over payments when customers failed with their cards in file Review Source RM Ryan M. Owner Real Estate Used the software for: 2+ years ### "Must have for hospitality industry " March 13, 2025 4.0 Overall, Turno is great. We’ve used it to easily find cleaners quickly. Pros It’s very easy to find cleaners quickly and be able to screen them. Cons The app is slow and laggy. Their website is better, but still slow. Review Source DB Demetri B. CEO Hospitality Used the software for: Less than 6 months ### "Very Friendly Tech Support" March 26, 2025 5.0 Pros I am new to Turno and had a lot of questions. I started a chat with \[sensitive content hidden\] and he was very friendly, knowledgeable and patient. He spent over an hour with me. It's because of him I'm going to start the annual subscription! Cons Everything has been great so far. Especially the customer service Review Source RC Rachel C. Property Management Hospitality Used the software for: Less than 6 months ### "Accidentally deleted a cleaning calendar " January 24, 2025 5.0 It's been wonderful having and using so far! Thank you Pros How fast and helpful your services are. Vance was amazing and extra patient with me from a dumb error I made. He connected my calendar with Vrbo and fixed my Airbnb calendar. Now everything is running smooth again. Cons At first I was a little disappointed with not being able to directly call someone. That soon faded as \[sensitive content hidden\] took the time to understand what I needed help with. He even offered some advice. Review Source MB Mary B. Housecleaner Consumer Services Used the software for: 6-12 months ### "Quick troubleshooting " January 26, 2025 5.0 Appreciate the opportunities, and would recommend Pros Ruby was a great help for my technical issue Cons Delay in payments processing they blsme the stripe processor and say they can do nothing. Review Source DL Dan L. Owner Hospitality Used the software for: Less than 6 months ### "excellent service" December 26, 2024 5.0 I'm very satisfied with Turno's service, especially working with Faye. Pros It automates so many time consuming tasks, such as automatically building a cleaning schedule and confirming projects with housecleaners. Also, the automated payments save a ton of time. The customer service is top notch with response rates within a couple of minutes. My interaction with \[sensitive content hidden\] was great. She set up everything I needed for a new listing and was very knowledgeable Cons Payments are delayed for up to 2 weeks due to Stripe. Cleaners need to be paid sooner, since many live paycheck to paycheck. Review Source JG Judith G. Co-Owner Real Estate Used the software for: 6-12 months ### "Great Cleaning App" December 5, 2024 5.0 Turno has been an affordable addition to our cleaning business. Wouldrecommend! Pros I really like how helpful the staff has been whenever I had a question! They are quick to respond, explain well and follow up. Cons I wished we were able to use video in Turno. Review Source VE Vanuza E. good services Accounting Used the software for: I used a free trial ### "Ruby is a excellent attended " November 14, 2024 5.0 My experience with Tuno has been great. Mainly because of the excellent customer service experience I had with \[sensitive content hidden\], she is so quick and efficient in providing answers and solutions to my questions that I even confused her with the AI ​​attendant. And she is also friendly and cordial. Pros an easy and intuitive platform interface. fast service. Cons I do not have a bad experience whit Tuno yet. Review Source JJ Jennifer J. Owner Operator Hospitality Used the software for: Less than 6 months ### "So helpful in keeping track of cleaning!" February 14, 2024 5.0 Our overall experience using Turno has been great and at this point, 2 months in, I can't imagine trying to run our business without it! I use this app daily. Pros Turno has been wonderful to assign our housekeepers to particular houses and set their schedules. It's also very helpful that our cleaners can see the information about who is checking in and who is checking out, and for how many days. Cons There are a lot of parts of the Turno app that I don't actually use and at first I felt overwhelmed with all of it, trying to implement most of it, like inventory. But once I started using it for just what I needed it for, I loved it! 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