--- title: "Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Turno the right Vacation Rental solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166734/Turno/reviews/" page_type: "reviews" language: "en" --- Turno 4.7 (172) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of Turno Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews EK Elizabeth K Cleaner - InspectorChemicals, 2 - 10 employeesUsed the software for: More than 2 years. “It's very easy to use and communicate with live representatives, options like instant payouts, the option to have the system bid on different projects.“ May 11, 2026 AK Ailia K OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, it's difficult to chat with hosts after bidding as many hosts don't respond to messages.“ April 15, 2026 David S MemberVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It's a great way to get bids on cleaning projects, keeping track of projects with photos.“ July 6, 2026 DP Daniel P CleanerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times.“ July 11, 2025 KA Karen A DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Great product that helps us manage the cleaners across 31 properties.“ June 12, 2026 FN Flavia N OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of control over payments when customers failed with their cards in file“ April 21, 2025 JF Jose F OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The application is very easy to use and it provides the platform needed to find the team to clean your business.“ July 15, 2026 MF Matthew F Vacation Rental Owner and HostReal Estate, Self-employedUsed the software for: Less than 6 months. “Which for someone like me that has 10-12 cleans a month and a $100 cleaning fee that came out to $50-$60 a month which is WAY more expensive than the other alternatives (I switched and pay $5 per month now for the same software).“ April 2, 2024 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle A. Owner Hospitality Used the software for: 2+ years ### "Customer Service" August 21, 2026 5.0 Positive experience overall especially with regard to the customer service aspect. Vincent helped me through a problem, and I truly appreciate his professionalism, expertise and commitment to supporting me in resolving the issue. Thank you so much Vincent for your excellent service! Pros Customer service agent Vincent helped me through a problem, and I truly appreciate his professionalism, expertise and commitment to supporting me in resolving the issue. Thank you so much Vincent for your excellent service! Cons At times the app is cumbersome, not getting notifications that a cleaner has messaged me, not finding a support contact number, having projects be automatically posted and forgetting to cancel it if I’ve already found a cleaner. Review Source KS Kayla S. Owner Real Estate Used the software for: Less than 6 months ### "Quality and Quantity Selection of Cleaners with Comprehensive Info on All!!" June 19, 2025 5.0 I love it. I have never had an easier time finding vendors. Now if only someone would create an app like this for qualified handypeople, I would die and go to heaven. Pros I was shocked to within a day have over 25 qualified cleaners bid for my job - I could see their name, price quote for my job, # of projects completed on Turno,their host rating, their # of reviews, their guest rating, their miles away from the job, theirSuperCleaner status, and any special notes or extras services they provide (like maintenance, staging, hosting, etc.) Talk about comprehensive, and quality and quantity and ease of selection! Wow! Most had a 5 star rating, their rates ranged from $50 - $225, and some had over 500 cleanings under their belt. What a selection! Cons There are a few features available on the web that are not available on the app. There are definitely some clunky features, like the checklists require adding items one at a time instead of a whole list. Some features require some hunting. This program/app will definitely improve over time, but the most important part - hooking you up with cleaners, scheduling them, and paying them, works like a charm! Reason for choosing Turno Better reputation, better support. Tidy is almost completely AI, and charges for human interaction. Turno provides generous human customer support for free. Review Source LC Lucy C. Cleaning Individual & Family Services Used the software for: Less than 6 months ### "Chat whit \[sensitive content hidden\] " January 28, 2025 3.0 Pros I haven't used a long shift and I haven't been able to have customers yet but when I had problems or queries they were very fast and effective in helping me Cons I haven't had the opportunity to use a lot of time to know Review Source KA Karen A. Director Hospitality Used the software for: 2+ years ### "First Class support and and great product" June 12, 2026 5.0 Always get great timely support from the team every time. Really helpful customer service agents. Excellent Pros Great product that helps us manage the cleaners across 31 properties. We always get a great support service from this company which is a rarity these days. Thank to \[sensitive content hidden\] and the rest of the support team Cons None, nothing to dislike from this company. First Class support every time. Can't fault anything after several years Reason for choosing Turno Great product and did everything we needed to mange cleaners over 31 properties Review Source CP Chad P. Owner Real Estate Used the software for: 2+ years ### "COMMENDATION FOR \[sensitive content hidden\]" December 17, 2024 5.0 it has been positive. It helps streamline communication between team members and simplifies property management tasks. The platform is easy to use and allows for smooth coordination, ensuring that everything from cleaning to maintenance runs efficiently. Pros Responsiveness of the chat support teams. One of their support team member, \[sensitive content hidden\] has been extremely helpful and was able to provide me with the information I needed right on time. Cons We haven’t experienced any significant issues with Turno. The platform is generally user-friendly and efficient in managing property updates and tasks. It streamlines communication between teams, making property management smoother. Overall, it's been a helpful tool for our work Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing Turno it offers a seamless, user-friendly interface that helps me manage cleaning schedules, communicate effectively with my team, and track property updates in one place. Review Source HT Heidi T. owner Real Estate Used the software for: 1-2 years ### "Great Customer Support Help" July 28, 2026 5.0 Overall, my experience with Turno has been very positive. The platform makes it easy to find experienced cleaners, manage turnovers, and keep my vacation rental operations organized. While I’ve occasionally experienced communication issues and had one cleaner not show up, those situations have been rare. \[sensitive content hidden\] from the support team has been especially helpful, responsive, and professional whenever I’ve needed assistance, which has made my overall experience with Turno even better Pros \[sensitive content hidden\] was extremely helpful and quick to respond to my questions. I like using the Turno app because it helps me stay organized, coordinate with cleaners easily, and keep my vacation rental turnovers running smoothly Cons The biggest challenge I’ve experienced with Turno has been occasional communication issues with a few cleaners. I’ve also had one cleaner not show up as scheduled, which can be stressful when managing vacation rentals. That said, these situations have been the exception rather than the rule, and overall I’ve had a positive experience finding reliable, experienced cleaners through the platform Review Source AB Alixandrea B. Owner Chemicals Used the software for: 1-2 years ### "Great App to use for work" August 3, 2026 5.0 Pros Helps create a great customer base and is a great way to get paid for services and it helps to communicate with customers Cons Sometimes it takes a long time to receive payments and it can also take a long time to load when taking pictures Review Source CW Chaz W. Operations manager Real Estate Used the software for: 2+ years ### "\[sensitive content hidden\] was excellent!" July 30, 2026 5.0 I love this platform. The customer service is always excellent. Thank you \[sensitive content hidden\] for your help and attention today. Pros I got help from \[sensitive content hidden\] today. She was super helpful and answered all of my questions right away. Thank you for your excellent customer service. Cons No cons. I really enjoy my experience with Turno. I think every property management/short term rental business needs this platform. Review Source JF Jose F. Owner Hospitality Used the software for: 6-12 months ### "Customer service chat" July 15, 2026 5.0 I had a great experience with \[sensitive content hidden\] on the4 chat help of the Turno application. She was very helpful and knew exactly what had transpired to give me an answer right away. Thank you for having competent staff taking care of your customers. Pros Its ease of use. It is straight to the point. The application is very easy to use and it provides the platform needed to find the team to clean your business. Cons It is a bit isolated, when you need something you have to look, look and look for the items, but when you find it they are on point with the service. Review Source LM Latoya M. Ceo Environmental Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] Customer Service" July 17, 2026 5.0 10/10 Pros \[sensitive content hidden\] responded and help without me having to wait long willl tell others about this spp and recomend it Review Source CC Carlo C. Founder Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to use and responsible cleaners" February 17, 2025 5.0 Pros easy to use, responsible cleaners and complete turnover services Cons my cleaner as awesome as she is lives 50 minutes from my property and I feel sad for her driving that far. Alternatives considered [TIDY for Rentals](https://www.capterra.com/p/250641/TIDY-for-Rentals/) Reason for choosing Turno Turno is Highly recommended by others versus Tidy Review Source AM Amanda M. Owner Hospitality Used the software for: 2+ years ### "Turno for STR Management" June 22, 2023 4.0 Overall experience is good. Would recommend for self managing owners or small portfolios. Pros Turno is great for scheduling and management of cleaner expectations with checklists. They can provide photos, however, this feature sometime glitches in the field. Cons The two cons of Turno are the online payment fees (on top of subscription fees) and the lack of downloadable reports. While the property checklists and photos can be provided, as a mangement company, there is no way for us to translate the report for claims or our owners. Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno Initially, it was chosen due to pricing and ease of onboarding. As we have grown, we will likely be switching products. Review Source DP Dan P. Chief Operating Office Real Estate Used the software for: 2+ years ### "Thank you!" March 24, 2025 5.0 Pros It is really a great tool that allows my team to have automation, and manage everything with less efforts. I had a great experience today with \[sensitive content hidden\] from the support team. Cons You're only true competition is Breezeway. I feel like you guys offer alot more with the marketplace, and being able to auto pay the cleaners! But maybe building out your properties to be able to keep track of appliances and maintenance and repairs etc would really help the overall feel. this would of course be a different tier subscription option I believe Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno automatic payments and cleaner marketplace Review Source RG Robin G. homeowner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Emma was great on the Char fundtion!" June 3, 2025 5.0 Just starting with Turno, looking for a new cleaner. Wasn't quite clear on how it worked, but got on the chat function with Emma and she was great. Patient, professional, and provided clear and concise directions. Thanks Emma!! Pros Looks like a great way to find vetted STR cleaners. I recently had an issue with my current cleaners, and in my search, I ran across Turno. Looks promising. Cons Nothing yet....just starting. Not real happy with how quickly the bids disappear. It would be nice to have a little more time to review them all. Review Source CC Carrie C. property manager Hospitality Used the software for: 6-12 months ### "great customer service" February 18, 2025 5.0 Pros I needed help figuring out a payment issue and was getting so fustrated but \[sensitive content hidden\] was a huge help and sorted it out in no time at all. He was polite and so helpful Cons I dont really have a complaint. The company i work for sold and thew new company uses breezeway so i had trouble figuring out some of the payments Review Source DW Debbie W. Owner Hospitality Used the software for: 6-12 months ### "Turno DW review " April 14, 2025 5.0 Working with Turno has been a great experience. I like knowing when my crew begins and completes a job. Pros It’s easy to set up, navigate through, and saves me time. Don’t have to worry about paying my crew. Cons I can’t think of anything negative to say about Turno. It’s quick and easy and saves me time and stress. Review Source DL Dan L. Owner Hospitality Used the software for: Less than 6 months ### "excellent service" December 26, 2024 5.0 I'm very satisfied with Turno's service, especially working with Faye. Pros It automates so many time consuming tasks, such as automatically building a cleaning schedule and confirming projects with housecleaners. Also, the automated payments save a ton of time. The customer service is top notch with response rates within a couple of minutes. My interaction with \[sensitive content hidden\] was great. She set up everything I needed for a new listing and was very knowledgeable Cons Payments are delayed for up to 2 weeks due to Stripe. Cleaners need to be paid sooner, since many live paycheck to paycheck. Review Source JG Judith G. Co-Owner Real Estate Used the software for: 6-12 months ### "Great Cleaning App" December 5, 2024 5.0 Turno has been an affordable addition to our cleaning business. Wouldrecommend! Pros I really like how helpful the staff has been whenever I had a question! They are quick to respond, explain well and follow up. Cons I wished we were able to use video in Turno. Review Source LB Lorinzo B. Operations Management Real Estate Used the software for: Less than 6 months ### "Takescthe guest work out of finding a cleaner " February 26, 2025 5.0 Great, I would recommend this service to others looking for cleaning services. Pros Simple setup process. Quality cleaners with reviews and services displayed in the app. Cons The checklist setup could be a little easier. Review Source NB Nikita B. House cleaning Hospitality Used the software for: Less than 6 months ### "Very easy and quick " February 4, 2025 5.0 Very easy effective and quick time response Pros Very knowledgeable quick response in time and also throughly answered all questions Cons That I can't send links to the customers after the application process is over Review Source GA Gernide A. Property management Management Consulting Used the software for: Less than 6 months ### "gegepalace.com" November 3, 2024 5.0 it great! I love it a get my cleaning done Pros very handle, teammate respond very fast, easy to navigate Cons the double cleaner when everyone jump on a job don't want to pay to cleaner Review Source KaSC KAREN and STEVE C. Administrator Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] helped out tremendously" September 29, 2024 5.0 Well, \[sensitive content hidden\] made my experience a very good one. She helped me specifically with securing an appointment for cleaners to clean my place. I have found a cleaner and she is coming tomorrow to clean two of my places! All because of \[sensitive content hidden\]. Pros \[sensitive content hidden\] was incredibly knowledgeable and helpful. The support team is unlike any support team I have encountered. They must be trained so well! And \[sensitive content hidden\] was so nice. Cons Well, there are just so many things to click on it is mind-boggling. And then there is some jargon that regular folks just aren't used to. Like the difference between a cleaner being assigned, added, a teammate, a back up person, enabled,. It's hard to know the difference between a cleaner being assigned and enabled.etc Review Source LG Loretta G. Owner Real Estate Used the software for: 6-12 months ### "ok app which helped save some time...but..." August 27, 2019 3.0 Great concept but not very sophisticated. Further this this, after using the Turnoverbnb for nearly 1 year, they have decided to charge a hefty subscription fee for each property. If you have over 100 properties they will look after you, but if you are a small operator then nothing. It does not represent value for money. Overall very dissappointed that we signed up, trained cleaners to use the system...and then without warning subscription service was introduced with little notice. We are only thankful this happened in our off season. Need to say, we no longer use Turnoverbnb. Pros We like the graphic calendar showing jobs and the assigned cleaners. Pretty easy to set up. Cons There have been several glitches (eg 2 jobs planned for the 1 stay) along the way. Notifications have occasionally not come through. You cannot assign 2 cleaners to bigger jobs. Slow to get support due to time difference. The supply of local cleaners in our area is non-existent and so this aspect of the offering doesn't apply. Plus selecting a cleaner is more than just finding someone who is available...even if cleaners were available, I wouldn't just pick someone from Turnoverbnb...it takes a bit more to ensure quality of work etc...it's a little naive of Turnoverbnb to assume this is how things run. Review Source Response from Turno September 5, 2019 Thank you for the kind words about our graphic calendar showing cleaning jobs & assigned cleaners, a lot of our customers appreciate that view. We're sorry that you had a few glitches months ago when you were using our product. Since then, the platform has had many updates, as we get feedback from customers and better understand where & how TurnoverBnB can improve. You are correct in that we have a subscription fee, paid annually is six dollars per property per month (about the price of a nice cup or two of coffee at a local roaster). From talking to customers, TurnoverBnB saves them a minimum of seven hours per month. If seven hours per month isn't worth your time that's completely acceptable but for 99% of our customers, the value we provide is worth the small cost. Let us know anytime if you would like a free trial of our new, improved offering and we are certain you'll agree TurnoverBnB makes it easy and saves you time compared to other products or tools. ER Eric R. Owner Hospitality Used the software for: 2+ years ### "Beware, complicit to illegal activity, will harm your business" June 26, 2023 1.0 Pros The cons far outway the pros at this point. Nothing to speak of here. Cons One of their cleaners in a text threatened to falsify information to harm my company. Turno/TUrnoverbnb did nothing. Very disappointed in them. Currently reporting them for regulatory review. Review Source Response from Turno July 7, 2023 Hello Eric, thank you for sharing your feedback regarding your recent experience and for the opportunity to readdress your concerns. We understand the situation has been distressing for you. We aim to foster a safe and respectful environment for all Turno users and take any reported issues seriously. Marketplace cleaners are independent service providers. As they are not Turno employees, we cannot control their actions outside our platform. And while we cannot disclose specific actions taken regarding another user's account, we reassure you our team thoroughly investigated the situation and took appropriate measures per our policies. We appreciate your understanding of the complexities of this situation. Thank you again, The Turno Team JJ Jennifer J. Owner Operator Hospitality Used the software for: Less than 6 months ### "So helpful in keeping track of cleaning!" February 14, 2024 5.0 Our overall experience using Turno has been great and at this point, 2 months in, I can't imagine trying to run our business without it! I use this app daily. Pros Turno has been wonderful to assign our housekeepers to particular houses and set their schedules. It's also very helpful that our cleaners can see the information about who is checking in and who is checking out, and for how many days. Cons There are a lot of parts of the Turno app that I don't actually use and at first I felt overwhelmed with all of it, trying to implement most of it, like inventory. But once I started using it for just what I needed it for, I loved it! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.