# Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Turno the right Vacation Rental solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166734/Turno/reviews --- Turno 4.7 (163) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Reviews of Turno Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews EK Elizabeth K Cleaner - InspectorChemicals, 2 - 10 employeesUsed the software for: More than 2 years. “It's very easy to use and communicate with live representatives, options like instant payouts, the option to have the system bid on different projects.“ May 11, 2026 AK Ailia K OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, it's difficult to chat with hosts after bidding as many hosts don't respond to messages.“ April 15, 2026 MM Michael M Vice PresidentInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “I like the integration with Hospitable (which consolidates our channels), to automatically schedule cleanings, which is pushed to cleaners.“ July 26, 2024 DP Daniel P CleanerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times.“ July 11, 2025 Aaron S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “I love that you can require the cleaners to take photos of items when they are done.“ December 8, 2025 AM Amanda M OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The two cons of Turno are the online payment fees (on top of subscription fees) and the lack of downloadable reports. While the property checklists and photos can be provided, as a mangement company, there is no way for us to translate the report for claims or our owners.“ June 22, 2023 Fireweed A Reservation ManagerHospitality, Self-employedUsed the software for: I used a free trial. “I like that I can create my own cleaning checklist and upload. “ December 4, 2025 FN Flavia N OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of control over payments when customers failed with their cards in file“ April 21, 2025 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janah Viamee M. Property Manager Real Estate Used the software for: Less than 6 months ### "Excellent Customer Service" July 30, 2024 5.0 I've had a great experience with Turno's support team. Whenever I reached out to them with requests or questions about our properties and projects, they responded quickly and efficiently. Their prompt assistance and willingness to go the extra mile have made managing everything so much easier especially my interaction with \[sensitive content hidden\] . Highly recommend their service! Pros Managing cleaner schedule and other projects, also the inventory. Cons Sometimes the app crashes and our cleaners will have a hard time because of it. Review Source KA Karen A. Director Hospitality Used the software for: 2+ years ### "First Class support and and great product" June 12, 2026 5.0 Always get great timely support from the team every time. Really helpful customer service agents. Excellent Pros Great product that helps us manage the cleaners across 31 properties. We always get a great support service from this company which is a rarity these days. Thank to \[sensitive content hidden\] and the rest of the support team Cons None, nothing to dislike from this company. First Class support every time. Can't fault anything after several years Alternatives considered [Lula Build](https://www.capterra.com/p/183706/Lula-Build/) Reason for choosing Turno Great product and did everything we needed to mange cleaners over 31 properties Review Source LC Lucy C. Cleaning Individual & Family Services Used the software for: Less than 6 months ### "Chat whit \[sensitive content hidden\] " January 28, 2025 3.0 Pros I haven't used a long shift and I haven't been able to have customers yet but when I had problems or queries they were very fast and effective in helping me Cons I haven't had the opportunity to use a lot of time to know Review Source IN India N. Host Hospitality Used the software for: 2+ years ### "Could not do this without Turno!" April 7, 2026 5.0 I manage four vacation rentals and work a full time job. I could not do this without Turno and a platform management system. Turno expertly manages my cleaners, cleanings, payments and all. So Happy! I most impressed with their round the clock customer service REAL PEOPLE....not just thrown to AI bots! Pros My Platform management system and VRBO were both entering cleaning project into Turn. Vincent was excellent. He explained the problem to me and went above and beyond to remove the VRBO link. I am not very tech savvy so I appreciated him doing this from his end to ensure it was done correctly. Cons I really don't have any complaints. I am very happy with the software program. I have been on it for three years now. Review Source KS Kayla S. Owner Real Estate Used the software for: Less than 6 months ### "Quality and Quantity Selection of Cleaners with Comprehensive Info on All!!" June 19, 2025 5.0 I love it. I have never had an easier time finding vendors. Now if only someone would create an app like this for qualified handypeople, I would die and go to heaven. Pros I was shocked to within a day have over 25 qualified cleaners bid for my job - I could see their name, price quote for my job, # of projects completed on Turno,their host rating, their # of reviews, their guest rating, their miles away from the job, theirSuperCleaner status, and any special notes or extras services they provide (like maintenance, staging, hosting, etc.) Talk about comprehensive, and quality and quantity and ease of selection! Wow! Most had a 5 star rating, their rates ranged from $50 - $225, and some had over 500 cleanings under their belt. What a selection! Cons There are a few features available on the web that are not available on the app. There are definitely some clunky features, like the checklists require adding items one at a time instead of a whole list. Some features require some hunting. This program/app will definitely improve over time, but the most important part - hooking you up with cleaners, scheduling them, and paying them, works like a charm! Reason for choosing Turno Better reputation, better support. Tidy is almost completely AI, and charges for human interaction. Turno provides generous human customer support for free. Review Source CP Chad P. Owner Real Estate Used the software for: 2+ years ### "COMMENDATION FOR \[sensitive content hidden\]" December 17, 2024 5.0 it has been positive. It helps streamline communication between team members and simplifies property management tasks. The platform is easy to use and allows for smooth coordination, ensuring that everything from cleaning to maintenance runs efficiently. Pros Responsiveness of the chat support teams. One of their support team member, \[sensitive content hidden\] has been extremely helpful and was able to provide me with the information I needed right on time. Cons We haven’t experienced any significant issues with Turno. The platform is generally user-friendly and efficient in managing property updates and tasks. It streamlines communication between teams, making property management smoother. Overall, it's been a helpful tool for our work Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing Turno it offers a seamless, user-friendly interface that helps me manage cleaning schedules, communicate effectively with my team, and track property updates in one place. Review Source JP Jackie P. Owner Hospitality Used the software for: 6-12 months ### "Awesome!!!!" January 21, 2025 5.0 Has changed our business completely. The amount of quality customers I have received is a true blessing. I have been able to scale our customers by just following the suggestions and not thinking I " know " better. GAME CHANGER! Pros I have been on Turno since May 2024. It has allowed me to find my niche and ONLY clean air bnb. Last month alone I made over $7000 dollars and have only secured more new customers since then. I have switched manager contacts a few times which hasn't mattered because the chat team is always on it. Cons At first I was having a hard time with the fees but the law of large numbers cured that. I just needed to keep working and doing my best. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) I heard about turno being integrated with Air bnb. Review Source ED Evan D. CEO Hospitality Used the software for: Less than 6 months ### "Awesome support!" February 4, 2025 5.0 My experience with Tino has been phenomenal so far. The support chat feature is amazing and the staff is always quick to answer. \[sensitive content hidden\] was especially helpful when I spoke to with them. Pros Turno is super easy and intuitive to use. Cons Nothing so far. I’ve liked the interface very much. Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno Cost and simplicity. Breezeway has more features, but I didn’t need all of them and it Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Breezeway was too expensive for my needs Review Source EK Elizabeth K. Cleaner - Inspector Chemicals Used the software for: 2+ years ### "Cleaner / Inspector " May 11, 2026 5.0 I'd say it's a wonder way to get started if youre a new cleaner. They even set up a face to face chat to show you how to navigate through the system with ease. Pros It's very easy to use and communicate with live representatives, options like instant payouts, the option to have the system bid on different projects. Cons The only issue I've ever had is was the system thinking I tried to work with one of the customers outside of Turno and fine me. But that wasn't the case and it was resolved within a few minutes. Review Source VD Vito D. Owner Construction Used the software for: Less than 6 months ### "Would recommend " June 7, 2026 5.0 Great really love it. Helps me keep everything organized and it’s simplified everything for me. Would recommend Pros \[sensitive content hidden\] was amazing! We were very stressed about our property and we were in great hands! I would highly recommend Vincent for anyone needed help with turno! He deserves a raise! Cons Messaging app. Also doesn’t stay logged in. Dont get notifications when it logs me out which is each time I switch apps on phone. Review Source LC Laura C. Owner Real Estate Used the software for: 2+ years ### "Seamless Integration" July 31, 2023 4.0 I have yet to find a better way to notify staff of reservations, cancelations, and alterations in the schedule. Pros Instant communication by notifying our cleaning staff when a reservation is made, cancelled or altered. Cons Sometimes the tasks are repeated in the system and our cleaning staff gets double the notification. Alternatives considered [iCallify](https://www.capterra.com/p/255628/iCallify/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Turno Two way communication between me and staff and the communication between our reservations manager and the cleaning staff. Review Source OD Olga D. Cleaning Accounting Used the software for: Less than 6 months ### "Happy with Turno and especially to Mai that halos a lot ! " May 22, 2025 5.0 It’s has been great ! Turno have changed my life ! I was going thorough a divorce and didn’t know what to do to make money .. Pros Very secure , the team are very supportive, kind and friendly . They try to get you new clients .Turno is a great App to meet new clients Cons All i can say are good things there is nothing I don’t like .Always has new opportunities.. i am extremely happy Review Source SF Sarah F. Concierge Hospitality Used the software for: Less than 6 months ### "So far so good!" April 4, 2025 5.0 So far it's been great. I host over a dozen properties, all with very specific needs. Staying on top of absolutely everything is paramount and this app really helps create individual inventory lists Pros Organizing the inventory is so excellent for remote hosting Cons I wish it was easier to add my owners to the account Review Source RC Rachel C. Property Management Hospitality Used the software for: Less than 6 months ### "Accidentally deleted a cleaning calendar " January 24, 2025 5.0 It's been wonderful having and using so far! Thank you Pros How fast and helpful your services are. Vance was amazing and extra patient with me from a dumb error I made. He connected my calendar with Vrbo and fixed my Airbnb calendar. Now everything is running smooth again. Cons At first I was a little disappointed with not being able to directly call someone. That soon faded as \[sensitive content hidden\] took the time to understand what I needed help with. He even offered some advice. Review Source MB Mary B. Housecleaner Consumer Services Used the software for: 6-12 months ### "Quick troubleshooting " January 26, 2025 5.0 Appreciate the opportunities, and would recommend Pros Ruby was a great help for my technical issue Cons Delay in payments processing they blsme the stripe processor and say they can do nothing. Review Source EM Emmanuel M. Business owner Facilities Services Used the software for: 6-12 months ### "Satisfaction " November 7, 2024 5.0 Perfect experience overall will definitely recommend to others Pros The assistant \[sensitive content hidden\] helped me solve a problem I was dealing with super fast Cons Nothing to write in the cons section everything went well Review Source KT Katie T. .... Education Management Used the software for: Less than 6 months ### "Great customer service " January 14, 2025 5.0 Used the customer services part of.the app, the agents \[sensitive content hidden\] was so helpful Pros Easy to use, actual people on the webchat not just a not Review Source KaSC KAREN and STEVE C. Administrator Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] helped out tremendously" September 29, 2024 5.0 Well, \[sensitive content hidden\] made my experience a very good one. She helped me specifically with securing an appointment for cleaners to clean my place. I have found a cleaner and she is coming tomorrow to clean two of my places! All because of \[sensitive content hidden\]. Pros \[sensitive content hidden\] was incredibly knowledgeable and helpful. The support team is unlike any support team I have encountered. They must be trained so well! And \[sensitive content hidden\] was so nice. Cons Well, there are just so many things to click on it is mind-boggling. And then there is some jargon that regular folks just aren't used to. Like the difference between a cleaner being assigned, added, a teammate, a back up person, enabled,. It's hard to know the difference between a cleaner being assigned and enabled.etc Review Source SS Susie S. owner Real Estate Used the software for: 2+ years ### "Claire's Quick Response" October 7, 2024 5.0 Love the app and the time it saves me. The customer service is second to none. Highly recommend. Pros Claire's quick response! She answered my question right away, and addressed the issue. Cons It's really difficult to think of anything Review Source LB Lorinzo B. Operations Management Real Estate Used the software for: Less than 6 months ### "Takescthe guest work out of finding a cleaner " February 26, 2025 5.0 Great, I would recommend this service to others looking for cleaning services. Pros Simple setup process. Quality cleaners with reviews and services displayed in the app. Cons The checklist setup could be a little easier. Review Source VR Verified Reviewer \- Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] is awesome!" November 4, 2024 5.0 Pros \[sensitive content hidden\] is VERY helpful. He spent almost 2 hours helping me sort out my cleaner situation. Thank you so much!!! Cons Complicated steps :( But the Support is EXCELLENT (if you're willing to spend time chatting with them). Review Source BD Beatriz D. Director Hospitality Used the software for: Less than 6 months ### " Great app - love it for airbnb " September 27, 2024 5.0 Pros I started to use Turno recently, as suggested by a friend. Really great app, I can find everything I need for my cleaning needs here. Had a nice customer service experience with \[sensitive content hidden\] - she was really helpful in guiding me on some of my questions! Cons so far everything has gone smoothly. Will recommend! Review Source TH Tanisha H. Ceo Hospitality Used the software for: 6-12 months ### "Great Customer Service from \[sensitive content hidden\] " September 9, 2024 5.0 Awesome experience 10 plus! Great customer service! Pros \[sensitive content hidden\] was very kind and knowledgeable with a fast response Cons I love every process nothing least! Keep up the great work! Review Source AS Aubriana S. Owner Hospitality Used the software for: 1-2 years ### "Loving turno! " July 25, 2024 5.0 A few years strong and its helping my business alot Pros Keeping up with my schedule its very easy Cons Not having the option to use payment outside of turno when owners prefer it. I have alot if business threw turno so i feel like i should be able to opt out of pay for a few owners that prefer it instead of losing consumers...im only using turno for a calendar so it sucks losings so much money i rather pay a monthly fee and opt out of HAVING to use their payments Review Source RS Renaldo S. Executive Talent Acquisition Solution Information Technology and Services Used the software for: Less than 6 months ### "Positive Experience with Service Rep \[sensitive content hidden\]" September 3, 2024 5.0 My overall experience with Turno is positive particularly with customer service and the cleaners have been pleasant! A particular customer service specialist named \[sensitive content hidden\] helped me out recently and really took the time to understand and attempt to resolve my issue. I hope to speak with her or other customer service reps like her in the future! Pros The platform makes it easily to find, schedule, and pay cleaners. Cons The platform has a lot of restrictions on how cleaners should be contacted and worked with. I do understand a need for some restrictions, but the reliance on the platform causes some pause! Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.