# Page 2 | Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Turno the right Vacation Rental solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166734/Turno/reviews --- Turno 4.7 (159) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Turno ## Showing most helpful reviews Showing 26-50 of 159 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Serena P. Owner-Operator Hospitality Used the software for: 1-2 years ### "Pricey but Powerful Software for Vacation Property Owners" August 21, 2025 5.0 I like it. I’ve tried another platform before, but Turno is definitely more powerful. It is pricier, but it has all the bells and whistles I need to make my business truly automated. Pros I love that I’m able to automate my cleaners, have checklists in case she misses anything, share photos so she knows exactly what the default setup of my property should look like, and set up automatic payments from my bank to hers. It’s a lifesaver for someone who’s busy or managing more than one property. Automation is the only way to keep your sanity as a business owner. Cons The sign-up process feels unnecessarily complicated for both hosts and cleaners. You have to jump through a lot of hoops to get verified. It’s almost impossible if someone is undocumented or doesn’t have a valid U.S. ID. They also require a very clear headshot, almost like a passport photo, with no sunglasses and nothing blurry. On top of that, the language barrier can make things harder since my cleaner only speaks Spanish and I only speak English. A second thing I disliked is the cost, which is almost 2x more than their competitors. Switched from [Properly](https://www.capterra.com/p/164315/Properly/) Properly wasn't powerful enough for my use. Review Source SH Shyon H. Owner Environmental Services Used the software for: 1-2 years ### "Turno support gives meaning to the term support" May 26, 2025 5.0 5 stars! I've been on this platform for years and the support team has consistently blown me away. Every time I've reached out for help, I've gotten exactly what I needed. Their dedication, empathy, and efficiency are truly exceptional. I've never had a single negative experience that's worth mentioning, and that's saying a lot given the number of platforms I've interacted with. Kudos to the Turno support team for setting the bar high! Pros Their support team is always efficient, supportive, kind, empathetic + a generally always there in more than The logical sense Cons What I least like about Turno? there's nothing bad about turno to the extent that I feel need to write it down. I'm actually questioning if there's anything bad to be honest Review Source VR Verified Reviewer Owner Real Estate Used the software for: 1-2 years ### "5\* Customer Support" July 10, 2025 5.0 Pros \[sensitive content hidden\] and the Customer Service team are fast and stellar!! Calendar is user friendly - easy to learn. Cons I would like if we could "Pause" a cleaning job for our hourly cleaners that need lunch mid-clean. All else is great. Review Source DP Dan P. Chief Operating Office Real Estate Used the software for: 2+ years ### "Thank you!" March 24, 2025 5.0 Pros It is really a great tool that allows my team to have automation, and manage everything with less efforts. I had a great experience today with \[sensitive content hidden\] from the support team. Cons You're only true competition is Breezeway. I feel like you guys offer alot more with the marketplace, and being able to auto pay the cleaners! But maybe building out your properties to be able to keep track of appliances and maintenance and repairs etc would really help the overall feel. this would of course be a different tier subscription option I believe Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno automatic payments and cleaner marketplace Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Best Software to Find Airbnb Cleaners...hands down!" December 8, 2025 5.0 Turno has really been a great way to find quality cleaners that help us run our business. The software is easy to use and the messaging works very well. Pros Excellent management of cleaning lists including photos. I love that you can require the cleaners to take photos of items when they are done. Cons I don't love the cost per clean for credit cards or electronic payments. I would rather just have a monthly fee or a monthly invoice. Review Source VR Verified Reviewer Reservation Manager Hospitality Used the software for: I used a free trial ### "Great experience." December 4, 2025 4.0 My overall experience is the free trial that I did. I was able to customize my cleaning checklist and got a lot of idea during my free trial. I still personally clean my rental property and do not need to hire a cleaner, but if I do need to someday, definitely will use the app as the integration to my uplisting account is free and automatic sign up. Pros Turno is so easy to use and integrate to Uplisting PMS. It is pretty intuitive and easy to use for people that are already computer savvy. For people that are not so techy, it will take a bit. I like the tips that are built in. I like the cleaning checklist samples that you can save and edit to personalize. I like that I can create my own cleaning checklist and upload. I like that you can find cleaners through turno, and also advertise yourself through it to get a cleaning job as well. Cons I have not use it permanently because I do not need to hire a cleaner, for the brief moment I use it, I did not find anything wrong with it. Review Source JM Jenell M. Business owner Consumer Services Used the software for: 6-12 months ### "\[sensitive content hidden\] is a great help!" December 5, 2025 5.0 Turno has helped me find a lot of customers and I think this is a great platform. It’s very useful ! Pros \[sensitive content hidden\] was a great help! He was polite and easy to work with. Turnos customer service is always really good. Cons Turno just needs work on their website, other than that, I love Turno, it’s a great platform and I enjoy it Review Source AF April F. Owner Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] with Customer Service is actually great!" October 10, 2025 5.0 I'm just getting started so I'm not sure if it will be useful but the process of getting signed up is easy except for the cost of a background check before you know if it's even worth our while. Pros Ease of use getting started, efficiency, Customer Service: \[sensitive content hidden\] was a tremendous help to me as I was getting started and needed specific answers. He didn't just say that information is not readily available, he went looking for the information and found it for me. Bonus: He fixed it on his end. Thank you \[sensitive content hidden\] Cons I don't like that there is no way of knowing if my specific area has many users before spending $90 on a background check. I need to know it's a worthwhile venture before spending time and money. Review Source FN Flavia N. Owner Hospitality Used the software for: 1-2 years ### "Good experience!" April 21, 2025 5.0 It’s been great so far. Today \[sensitive content hidden\] help me to finished with a request I had for a month. Pros We have the opportunity to new customers everyday. The customer service team they have are amazing! Cons The lack of control over payments when customers failed with their cards in file Review Source DP Daniel P. Cleaner Hospitality Used the software for: 1-2 years ### "Simple and Clean" July 11, 2025 5.0 It is a well made application that is tailored for Airbnb cleaners and hosts to best serve their customers. Pros It has a very easily readable interface and is able to be updated quickly with new jobs for my clients. Cons It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times. Review Source RG Robin G. homeowner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Emma was great on the Char fundtion!" June 3, 2025 5.0 Just starting with Turno, looking for a new cleaner. Wasn't quite clear on how it worked, but got on the chat function with Emma and she was great. Patient, professional, and provided clear and concise directions. Thanks Emma!! Pros Looks like a great way to find vetted STR cleaners. I recently had an issue with my current cleaners, and in my search, I ran across Turno. Looks promising. Cons Nothing yet....just starting. Not real happy with how quickly the bids disappear. It would be nice to have a little more time to review them all. Review Source OD Olga D. Cleaning Accounting Used the software for: Less than 6 months ### "Happy with Turno and especially to Mai that halos a lot ! " May 22, 2025 5.0 It’s has been great ! Turno have changed my life ! I was going thorough a divorce and didn’t know what to do to make money .. Pros Very secure , the team are very supportive, kind and friendly . They try to get you new clients .Turno is a great App to meet new clients Cons All i can say are good things there is nothing I don’t like .Always has new opportunities.. i am extremely happy Review Source CC Carrie C. property manager Hospitality Used the software for: 6-12 months ### "great customer service" February 18, 2025 5.0 Pros I needed help figuring out a payment issue and was getting so fustrated but \[sensitive content hidden\] was a huge help and sorted it out in no time at all. He was polite and so helpful Cons I dont really have a complaint. The company i work for sold and thew new company uses breezeway so i had trouble figuring out some of the payments Review Source MLS María Luisa S. Administrar propiedades Higher Education Used the software for: 6-12 months ### "Linda experiencia " December 21, 2024 5.0 \[contenido sensible oculto\] en trabajador de turno es magnífico, siempre tiene una salida amable para una interrogante ☺️ Pros La comunicación es muy rápida y siempre hay una salida para un problema Cons Tienen que investigar los malos comentarios de clientes muy complicados y te ponen 1 estrella y muchas veces es injusto para las limpiadoras por qué se hace un buen trabajo y lo que desean algunos clientes es no pagar la limpieza. Me toco vivir esas experiencias y dar muchas limpiezas gratis Review Source RM Ryan M. Owner Real Estate Used the software for: 2+ years ### "Must have for hospitality industry " March 13, 2025 4.0 Overall, Turno is great. We’ve used it to easily find cleaners quickly. Pros It’s very easy to find cleaners quickly and be able to screen them. Cons The app is slow and laggy. Their website is better, but still slow. Review Source BB Benjamin B. Gérant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Satisfait par mes premiers mois sur Turno pour gérer mon équipe de ménage" January 9, 2025 4.0 Dans l'ensemble très bonne, l'outil est rapide à mettre en place. J'ai rencontré quelques bugs mais mon expérience avec le support a été parfaite et les problèmes ont été résolus rapidement Pros L'outil résout un problème que je rencontrais pour gérer la demande d'intervention de mon équipe de ménage et pour effectuer le suivi de sa réalisation. J'apprécie également l'intégration aux OTA et PMS majeur qui me permet de créer des missions automatiquement sans avoir à m'en soucier. Egalement l'existance d'un marketplace pour trouver des équipes de ménages est vraiment appréciable même si je n'ai pas encore eu l'occasion d'en faire l'usage pour l'instant L'outil n'occasionne pas de frais supplémentaire si on vient avec son équipe de ménage ce qui est fort appréciable. Cons L'interface n'est pas très abouti et pourrait être un peu simplifiée. L'intégration à TaskBird pour l'assignation du personnel force à devoir créer. Review Source SF Sarah F. Concierge Hospitality Used the software for: Less than 6 months ### "So far so good!" April 4, 2025 5.0 So far it's been great. I host over a dozen properties, all with very specific needs. Staying on top of absolutely everything is paramount and this app really helps create individual inventory lists Pros Organizing the inventory is so excellent for remote hosting Cons I wish it was easier to add my owners to the account Review Source ND Natalie D. Vacation Rental Manager Hospitality Used the software for: 1-2 years ### "Everyone needs this app!" October 5, 2024 5.0 Simply fantastic. I keep adding more rentals to the app and I will never use any other platform. Pros I have never used an app that is so amazing. The customer service is by far the best on the planet. I love this app and I can't live without it after using it. Every host needs this. Well done. Cons It can be a little confusing at times. I feel it could be more user friendly, but all I do is message for help and in 2 minutes I have answers and all my problems are fixed. I really have never seen customer service as good as Turno, Review Source RC Rodrigo C. Owner Legal Services Used the software for: Less than 6 months ### "Um bom aplicativo " February 1, 2025 5.0 Bom ainda estou na expectativa de ter ótimos resultados Pros Ótimo muito fácil manusear, bom atendimento Cons Gostei de tudo , acredito que não vou me decepcionar Review Source AB Andre B. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Not for Professional Cleaning " January 15, 2025 1.0 Total waste of time and a waste of money and energy $125 Pros Nothing the background check was excessively high. This platform is set up for inexperienced cleaners who can offer cheap labor, which translates into poor service this is not for professional cleaners. Cons It’s not far from Angie’s list and the rest of the lead generation companies that have 5/6 people competing for your business. Everyone offering the lowest offer was translates into the poor service. Review Source DW Debbie W. Owner Hospitality Used the software for: 6-12 months ### "Turno DW review " April 14, 2025 5.0 Working with Turno has been a great experience. I like knowing when my crew begins and completes a job. Pros It’s easy to set up, navigate through, and saves me time. Don’t have to worry about paying my crew. Cons I can’t think of anything negative to say about Turno. It’s quick and easy and saves me time and stress. Review Source RC Rachel C. Property Management Hospitality Used the software for: Less than 6 months ### "Accidentally deleted a cleaning calendar " January 24, 2025 5.0 It's been wonderful having and using so far! Thank you Pros How fast and helpful your services are. Vance was amazing and extra patient with me from a dumb error I made. He connected my calendar with Vrbo and fixed my Airbnb calendar. Now everything is running smooth again. Cons At first I was a little disappointed with not being able to directly call someone. That soon faded as \[sensitive content hidden\] took the time to understand what I needed help with. He even offered some advice. Review Source MH Michelle H. Property Manager Hospitality Used the software for: 6-12 months ### "Bad ethics." September 20, 2024 3.0 Customer service tries to help, but there is no way to really contact anyone in charge of anything that matters Pros It integrates with my software i can see start and end times Cons It is glitchy. Sends the wrong list to my cleaning team. Also, it created duplicates of my properties and they refused to refund me for the duplicates. Not ethical as no services were rendered for these duplicates and they charged me a year subscription for each of these properties that were a software error. Review Source JS Jeremy S. Co-Founder Hospitality Used the software for: 6-12 months ### "Great Customer Service" February 26, 2025 5.0 Overall, my experience has been good so far. I have used for 2 cleaning projects at a specific property. Pros \[sensitive content hidden\] did a great job helping me resolve my issue quickly, clearly stated why the issue came up (a setting was turned on) and asked for permission to update the setting so that future issues would be mitigated. Great work! Cons The only downside from Turno is that based on their requirements for using cleaners that they find for you is that you have to use their platform for all communication. Review Source EM Emmanuel M. Business owner Facilities Services Used the software for: 6-12 months ### "Satisfaction " November 7, 2024 5.0 Perfect experience overall will definitely recommend to others Pros The assistant \[sensitive content hidden\] helped me solve a problem I was dealing with super fast Cons Nothing to write in the cons section everything went well Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)