# Page 4 | Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Turno the right Vacation Rental solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166734/Turno/reviews --- Turno 4.7 (158) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Turno ## Showing most helpful reviews Showing 76-100 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MZ Michael Z. manager Real Estate Used the software for: Less than 6 months ### "Assistance " May 21, 2024 5.0 I have needed assistance getting a couple of the websites to coordinate and the support team has been so amazing, helpful and very quick to respond. \[sensitive content hidden\] helped me today within seconds the issue was found and resolved. Thank you! Pros I really like the ease of coordinating all of the teams to keep the property running smoothly Cons I haven't found anything to dislike yet. Review Source CD Christine D. Owner Investment Management Used the software for: Less than 6 months ### "Thank you \[sensitive content hidden\]!" May 30, 2024 5.0 Pros \[sensitive content hidden\] was so helpful for the questions i had today about the system Cons I do not have anything negative to say at the moment Review Source LC Laura C. Owner Real Estate Used the software for: 2+ years ### "Seamless Integration" July 31, 2023 4.0 I have yet to find a better way to notify staff of reservations, cancelations, and alterations in the schedule. Pros Instant communication by notifying our cleaning staff when a reservation is made, cancelled or altered. Cons Sometimes the tasks are repeated in the system and our cleaning staff gets double the notification. Alternatives considered [iCallify](https://www.capterra.com/p/255628/iCallify/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Turno Two way communication between me and staff and the communication between our reservations manager and the cleaning staff. Review Source AM Amanda M. Owner Hospitality Used the software for: 2+ years ### "Turno for STR Management" June 22, 2023 4.0 Overall experience is good. Would recommend for self managing owners or small portfolios. Pros Turno is great for scheduling and management of cleaner expectations with checklists. They can provide photos, however, this feature sometime glitches in the field. Cons The two cons of Turno are the online payment fees (on top of subscription fees) and the lack of downloadable reports. While the property checklists and photos can be provided, as a mangement company, there is no way for us to translate the report for claims or our owners. Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno Initially, it was chosen due to pricing and ease of onboarding. As we have grown, we will likely be switching products. Review Source LG Loretta G. Owner Real Estate Used the software for: 6-12 months ### "ok app which helped save some time...but..." August 27, 2019 3.0 Great concept but not very sophisticated. Further this this, after using the Turnoverbnb for nearly 1 year, they have decided to charge a hefty subscription fee for each property. If you have over 100 properties they will look after you, but if you are a small operator then nothing. It does not represent value for money. Overall very dissappointed that we signed up, trained cleaners to use the system...and then without warning subscription service was introduced with little notice. We are only thankful this happened in our off season. Need to say, we no longer use Turnoverbnb. Pros We like the graphic calendar showing jobs and the assigned cleaners. Pretty easy to set up. Cons There have been several glitches (eg 2 jobs planned for the 1 stay) along the way. Notifications have occasionally not come through. You cannot assign 2 cleaners to bigger jobs. Slow to get support due to time difference. The supply of local cleaners in our area is non-existent and so this aspect of the offering doesn't apply. Plus selecting a cleaner is more than just finding someone who is available...even if cleaners were available, I wouldn't just pick someone from Turnoverbnb...it takes a bit more to ensure quality of work etc...it's a little naive of Turnoverbnb to assume this is how things run. Review Source Response from Turno September 5, 2019 Thank you for the kind words about our graphic calendar showing cleaning jobs & assigned cleaners, a lot of our customers appreciate that view. We're sorry that you had a few glitches months ago when you were using our product. Since then, the platform has had many updates, as we get feedback from customers and better understand where & how TurnoverBnB can improve. You are correct in that we have a subscription fee, paid annually is six dollars per property per month (about the price of a nice cup or two of coffee at a local roaster). From talking to customers, TurnoverBnB saves them a minimum of seven hours per month. If seven hours per month isn't worth your time that's completely acceptable but for 99% of our customers, the value we provide is worth the small cost. Let us know anytime if you would like a free trial of our new, improved offering and we are certain you'll agree TurnoverBnB makes it easy and saves you time compared to other products or tools. ER Eric R. Owner Hospitality Used the software for: 2+ years ### "Beware, complicit to illegal activity, will harm your business" June 26, 2023 1.0 Pros The cons far outway the pros at this point. Nothing to speak of here. Cons One of their cleaners in a text threatened to falsify information to harm my company. Turno/TUrnoverbnb did nothing. Very disappointed in them. Currently reporting them for regulatory review. Review Source Response from Turno July 7, 2023 Hello Eric, thank you for sharing your feedback regarding your recent experience and for the opportunity to readdress your concerns. We understand the situation has been distressing for you. We aim to foster a safe and respectful environment for all Turno users and take any reported issues seriously. Marketplace cleaners are independent service providers. As they are not Turno employees, we cannot control their actions outside our platform. And while we cannot disclose specific actions taken regarding another user's account, we reassure you our team thoroughly investigated the situation and took appropriate measures per our policies. We appreciate your understanding of the complexities of this situation. Thank you again, The Turno Team TC Tyson C. Owner Real Estate Used the software for: I used a free trial ### "Time Saver" September 29, 2021 5.0 Pros I love that this software integrates with each separate property, and updates the cleaners when there is a calendar change so that I don't need to with multiple calendars. Less error = more success. It tells me when the cleaning has begun, providing assurance it is getting cleaned that day. Then tells me when it's done. Automatic payments to cleaner from my business bank account is very handy, coming from doing manual payments every day. Looking at notes on what supplies or maintenance is needed for each unit is also a great feature. Worth the price. Cons The app often re-directs me to the website. At the end of the day, being re-directed to the website accomplishes the same task, but it would be nice to access that info from the app. I would also like an option to have an offline mode, where the app downloads all current info onto the phone so I can access it while traveling in places that don't have Wifi or cell phone service. Review Source JJ Jennifer J. Owner Operator Hospitality Used the software for: Less than 6 months ### "So helpful in keeping track of cleaning!" February 14, 2024 5.0 Our overall experience using Turno has been great and at this point, 2 months in, I can't imagine trying to run our business without it! I use this app daily. Pros Turno has been wonderful to assign our housekeepers to particular houses and set their schedules. It's also very helpful that our cleaners can see the information about who is checking in and who is checking out, and for how many days. Cons There are a lot of parts of the Turno app that I don't actually use and at first I felt overwhelmed with all of it, trying to implement most of it, like inventory. But once I started using it for just what I needed it for, I loved it! Review Source KS KARLA S. Owner Individual & Family Services Used the software for: Less than 6 months ### "Great Customer Service + product is user friendly" February 13, 2020 5.0 The reason I'm using TurnoverBNB is because I'm working with a BNB management company. That company needed a team that would not miss cleanings due to not being able to keep up with the excel updates. They needed things to be more automated. While our company has a CRM we use for our residential clients, it doesn't have an open API where we could integrate the BNB calendar. Really like how this product has worked, again, it is used mainly to keep track of incoming reservations without having too many interactions with the management company. Once a property gets booked, we get the notification, we add it to our CRM, and my team knows what to do. Pros One of the main reasons I decided to go with this product, was because the customer service call I had was very informative. They heard why I was trying to use the product and actually made a great suggestion on how to use it. -love how easy it is to set up -really helps manage our properties -while we use a separate CRM for our cleaning team, it does offer great features for those solo cleaners (checklists/ability to add notes/pictures); billing, etc Cons We only use the software to keep track of the incoming reservations, so we don't use all the other features a whole lot. At the moment, it does what it needs to do, and that's all we can ask for. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Turno I needed to speak to someone to ensure the product I was going to be using was the best option for our team. Guesty requires you to book an appointment to have someone go over the product. TurnoverBNB on the other hand was immediately available. In addition, the gentleman that helped me was very informative and actually told me the best way for us to use the product, which I wouldn't have thought of. Overall, customer service was great from the start and product has not disappointed. Review Source AS Austin S. Property Manager Real Estate Used the software for: 2+ years ### "We have been using this software for a while now and it is really helpful, but pricing has gone up" September 30, 2020 4.0 It was GREAT at first and is progressively going downhill. I am used to it and already integrated so I continue to use it but I would be quick to switch platforms if I found a better price or more user friendly app. Pros We love how we are able to integrate with our cleaners and not have to communicate every clean with them. I love that I can see when they arrive at the job and when they leave. Cons When cleaners post pictures it isn't the easiest to see in either the app or the desktop. If they post multiple pictures there isn't a scroll feature to see them and so I have to zoom my screen way out to try and click on them. When I get a notification in the app that a cleaning was accepted I can't see which clean I have to jump to the desktop version. It used to be free for the first proeprty and no longer is and also if you pay for a full year and then remove the property they don't refund you but rather just give you credit. Reason for choosing Turno Because the first property was free. This is no longer the case and much of Turnoverbnb's value proposition has gone out the door since. Review Source KP Karen P. Trustee Real Estate Used the software for: 1-2 years ### "Excellent Short term rental cleaning help!" June 20, 2022 5.0 It's been pretty great! The cleaners are independent contractors, and my experience has been 75% of the cleaners are flakes. The ones that are good are outstanding, and make up for the rest of them. Pros This software is easy to use, and makes scheduling cleaners fairly simple. Cons The app for using your phone with this app is very lacking, you will definitely need your main computer or laptop to use all the features properly. Reason for choosing Turno I can have long term communication threads with the same people and schedule them to work on a regular basis. Review Source LA LeAnne A. Co-Owner Hospitality Used the software for: 6-12 months ### "Ease of Use" August 30, 2023 5.0 Pros We like the ease of use and the fact the cleanings automatically hit our calendar. Nothing can fall through the cracks. It is technology so you want to still check it but it works well. I like that I can find new cleaners through the system. Cons The only con we have found is the cost of use. Our system is "free" for being integrated with Hostfully - meaning we do not pay a subscription fee. But they charge a "platform" fee and then credit card fees. So each cleaning adds another $18-35 per turnover due to these fees. Review Source MF Matthew F. Vacation Rental Owner and Host Real Estate Used the software for: Less than 6 months ### "Great Software, Too Expensive" April 2, 2024 5.0 Pros Turno is honestly a pretty flawless app and software. It integrated really well with Airbnb and made the cleaning scheduling flawless and allowed me to not have to worry about the clean and just check the uploaded cleaner photos after to ensure quality. Cons The downside to Turno is it’s very expensive. They charge 5% to both you and the cleaners each clean. Which for someone like me that has 10-12 cleans a month and a $100 cleaning fee that came out to $50-$60 a month which is WAY more expensive than the other alternatives (I switched and pay $5 per month now for the same software). Review Source FG Florian G. Inhaber Hospitality Used the software for: Less than 6 months ### "Gute Lösung mit schwächen in der Reinigungsapp" February 2, 2024 4.0 Eine eigentlich gute Lösung mit viel Potenzial aber Schwächen bei der App. Fotos laden nicht immer hoch… Sensationell ist der Support und die schnelle Reaktion des Support. Pros Modernes Design, automatisierte Aufgabenverteilung Cons Wenig Checklisten-Optionen, Reinigungs App läuft nicht stabil Reason for choosing Turno Weil Turno mit unserem Channel Manager integriert und preislich attraktiv ist. Mittlerweile nutzen wir eine andere Lösung Review Source IR Ian R. Owner Hospitality Used the software for: Less than 6 months ### "The best automating software for my Airbnb business!" June 13, 2022 5.0 Pros I love the automation and the ease of use with this software in my vacational rental business. Cons I have not run into very many "cons" with this software except for one thing. I wish the payments to my cleaners would process faster when using my business bank account to make payments. Review Source RN Ryland N. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Flawless execution. Never lets me down" July 2, 2020 5.0 Turnoverbnb is constantly adding new features and innovations. By the time you can think about how something could work better, they have already released it. If anything ever goes wrong their support is always there to help out. Pros It works. Scheduling cleaning is the most critical part of my business, and turnoverbnb never messes up. Cons It's not cheap, but it saves tons of time. So the value is there. Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/) Reason for choosing Turno More robust Review Source VR Verified Reviewer President Hospitality Used the software for: Less than 6 months ### "Vacation Rental Housekeeping Made Easy" March 15, 2023 5.0 Ability to remotely manage a team of housecleaners. Pros My reservation calendars integrated with Turno. As soon as my property is booked, a project is presented my housekeeping team can accept the bid. Like the ability to have a preferred cleaner and back up team if needed. Seamless and easy to communicate with the housecleaners. Cons I haven't found any things I don't like about Turno. Review Source BE Brian E. Owner Real Estate Used the software for: I used a free trial ### "Integration to PMS is awful (OwnerRez)" May 16, 2023 1.0 It is a great idea for a product, the execution is just not good. Chat was helpful. Pros Easy interface for cleaners to use for cleaning times Cons Absolutely abysmal interface to OwnerRez. The reservation times as well as the projects are in no way linked to the check-in and check-out times of the stay. I'd have to manually any early/late checkout in Turno. Why in the world wouldn't it use the check-in and check-out time for the project start time?!? It makes no sense to not use the times provided by the integration, having this in two places is just asking for miscommunication with cleaners and cleanings getting missed. Just a really bad design. Reason for choosing Turno My cleaners already use it Review Source JS Justine S. Property Manager Real Estate Used the software for: Less than 6 months ### "Its good but can be better" April 28, 2022 4.0 Overall, there still needs to be a lot of work done with the app. It is hard to locate things, confusing most of the time, and it does not sync properly with the cleaners app. Pros I love how my airbnb calendar automatically syncs with the turnoverbnb app. I do not need to add reservations unless it is from another booking site such as VRBO. That is something that needs to be added! Cons The app is confusing to use. I have been using it for 5 months and still don't really understand how to navigate the app. I canceled a cleaning a few times and my cleaners still showed up saying they never got notified of the cancellation. It seems that there needs to be more work done on the communication between the\[SENSITIVE CONTENT\] and cleaner app. They tend to not sync with each other. I also wish my VRBO calendar would sync with the app because sometimes I forget to add a reservation that was made from VRBO and end up having to clean the place myself since cleaners were not aware of my VRBO reservations. Review Source CR Cassidy R. Systems Director Real Estate Used the software for: 6-12 months ### "Changed Our Business for the Better" January 5, 2022 5.0 TurnoverBnB completely reinvigorated our approach to AirBnB turnovers. With a team of 10 and 11 houses to manage, this software gave us the ability to be more organized than we ever were before. Any question I've ever had gets responded to almost immediately by the amazing customer service, and our team loves how easy it is to see their schedules, get paid, and refer to a checklist. I'll never go back to a different method, they make it so much easier to run a business well! Pros User-friendly, keeps everything organized, excellent customer service Cons Stripe can be less than user-friendly, and is the partner organization of TurnoverBnB for processing payments. Review Source JK Jennifer K. Self employed owner Hospitality Used the software for: 6-12 months ### "As a cleaner..." November 12, 2019 4.0 Only good is the calendar! Schedules are automatically Synced but I have had several fake posts pop up the same day or same day deleted projects that mud customers didn't do. Payments are to confusing for the cleaners. Pros This will connect local cleaners with home owners from other areas and states that we wouldn't of found ourselves. Also helps scheduling with easier communication. Cons I'm a detailed maid I have always worked and received payment right after my job is completed. This app has a third party that takes several days to send payment. There's no way for me to keep track of all payment being sent in full(after there fees!) With all the technology this should not be a issue. If I ask customers to pay me directly they kick us both off not using there payment method! Ugh! Review Source KI Keila I. Host Hospitality Used the software for: 6-12 months ### "Great Place to Find Cleaners" December 13, 2021 5.0 Overall, I am pleased with the cleaners I have found through TurnoverBnB. They have been reliable and professional. I will not hesitate in recommending this tool to other hosts (in fact I already have). Pros I enjoy the ease of connecting with local cleaners, receiving/accepting bids, and managing the cleanings associated with the property through TurnoverBnB. Everything I need to know is in the system. The app is very useful. Cons Some features are not as intuitive. For example, adding a new cleaner and assigning work to them. I had 2 situations where I accepting bids for 2 new cleaners but for some reason I was not able to assign them work. I contacted customer support and they had to do something on their end in order for work to be assigned to them. Customer Support was helpful. Review Source ET Errin T. Owner Hospitality Used the software for: 2+ years ### "Not worth your money" November 25, 2020 1.0 Dissatisfactory. We have not used 1 of these properties on the platform for over 6 months but still got charged for a full year of services. We also tried to cancel for our other 2 properties since we are selling and we could not get a prorated refund for the services not rendered. Overpriced too. You can get the same service from other integrated apps that do way more. Pros Helps you notify cleaners of cleanings available Cons Limited capabilities and a lot of additional fees charged to both parties. Review Source Matt H. Owner Hospitality Used the software for: Less than 6 months ### "Thank god, despite room for improvement. " September 11, 2019 4.0 You made me see I could manage on my own. That is worth hundreds of dollars in potential lost revenue to a management company. Pros I almost engaged a management company for our Airbnb. They wanted us to have cleaning fees of $150-250. I know the Tucson market having worked in the hotel industry here. That would rule out almost any stay of less than five nights. Then I found this app after deciding to just list as an experiment. It syncs automatic. I do nothing. Got a booking. Then a notification my “project” was picked up. We had already Found cleaners with great rates. Met them and have great people I can trust. Love it. Cons Don’t send me an email that I got a notice. Include the friggin notice. Fetch Review Source SH Sarah H. Owner Hospitality Used the software for: 1-2 years ### "Integral Piece of Managing Our Rental" October 22, 2021 5.0 Pros It is so easy to connect this software to our rental listing on VRBO and AirBNB. Our housekeeper is able to accept projects, let us know when she starts/finishes, send us photos and leave notes. It is SEAMLESS and I cannot imagine managing our rental ourselves without TurnoverBnB. Cons It is a little difficult to make sure that direct bookings that we do offline translate well to our housekeeping team. For example, I have to manually create a project for her the day folks check out which means she cannot see when they are checking in. It can be hard to keep up with that manually when everything else we do is automated. Review Source Similar Products Featured