--- title: "Turno Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Turno the right Vacation Rental solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166734/Turno/reviews/" page_type: "reviews" language: "en" --- Turno 4.7 (172) [View alternatives](https://www.capterra.com/p/166734/Turno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Turno Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews EK Elizabeth K Cleaner - InspectorChemicals, 2 - 10 employeesUsed the software for: More than 2 years. “It's very easy to use and communicate with live representatives, options like instant payouts, the option to have the system bid on different projects.“ May 11, 2026 AK Ailia K OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, it's difficult to chat with hosts after bidding as many hosts don't respond to messages.“ April 15, 2026 David S MemberVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It's a great way to get bids on cleaning projects, keeping track of projects with photos.“ July 6, 2026 DP Daniel P CleanerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times.“ July 11, 2025 KA Karen A DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Great product that helps us manage the cleaners across 31 properties.“ June 12, 2026 FN Flavia N OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of control over payments when customers failed with their cards in file“ April 21, 2025 JF Jose F OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The application is very easy to use and it provides the platform needed to find the team to clean your business.“ July 15, 2026 MF Matthew F Vacation Rental Owner and HostReal Estate, Self-employedUsed the software for: Less than 6 months. “Which for someone like me that has 10-12 cleans a month and a $100 cleaning fee that came out to $50-$60 a month which is WAY more expensive than the other alternatives (I switched and pay $5 per month now for the same software).“ April 2, 2024 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle A. Owner Hospitality Used the software for: 2+ years ### "Customer Service" August 21, 2026 5.0 Positive experience overall especially with regard to the customer service aspect. Vincent helped me through a problem, and I truly appreciate his professionalism, expertise and commitment to supporting me in resolving the issue. Thank you so much Vincent for your excellent service! Pros Customer service agent Vincent helped me through a problem, and I truly appreciate his professionalism, expertise and commitment to supporting me in resolving the issue. Thank you so much Vincent for your excellent service! Cons At times the app is cumbersome, not getting notifications that a cleaner has messaged me, not finding a support contact number, having projects be automatically posted and forgetting to cancel it if I’ve already found a cleaner. Review Source KS Kayla S. Owner Real Estate Used the software for: Less than 6 months ### "Quality and Quantity Selection of Cleaners with Comprehensive Info on All!!" June 19, 2025 5.0 I love it. I have never had an easier time finding vendors. Now if only someone would create an app like this for qualified handypeople, I would die and go to heaven. Pros I was shocked to within a day have over 25 qualified cleaners bid for my job - I could see their name, price quote for my job, # of projects completed on Turno,their host rating, their # of reviews, their guest rating, their miles away from the job, theirSuperCleaner status, and any special notes or extras services they provide (like maintenance, staging, hosting, etc.) Talk about comprehensive, and quality and quantity and ease of selection! Wow! Most had a 5 star rating, their rates ranged from $50 - $225, and some had over 500 cleanings under their belt. What a selection! Cons There are a few features available on the web that are not available on the app. There are definitely some clunky features, like the checklists require adding items one at a time instead of a whole list. Some features require some hunting. This program/app will definitely improve over time, but the most important part - hooking you up with cleaners, scheduling them, and paying them, works like a charm! Reason for choosing Turno Better reputation, better support. Tidy is almost completely AI, and charges for human interaction. Turno provides generous human customer support for free. Review Source NV Nathy V. Director Facilities Services Used the software for: 2+ years ### "Great Platform for Growing a Vacation Rental Cleaning Business" September 9, 2026 5.0 My overall experience with Turno has been very positive. We have completed many cleaning projects through the platform and have developed ongoing relationships with several hosts. Turno has made it easier to manage our schedule, communicate with clients, and grow our vacation rental cleaning business. Customer support has also been helpful whenever we have needed assistance. Pros Turno has been a great platform for growing our vacation rental cleaning business. I especially like the scheduling, automatic notifications, communication with hosts, and the ability to manage multiple properties and projects in one place. It has helped us build long-term relationships with hosts and keep our cleaning schedule organized. Cons Occasionally, there are issues with projects expiring or becoming unavailable even when a host is trying to manually assign the project to a cleaner. I would also like to see more flexibility for hosts and cleaners to correct or reactivate projects without having to contact support. Review Source LC Lucy C. Cleaning Individual & Family Services Used the software for: Less than 6 months ### "Chat whit \[sensitive content hidden\] " January 28, 2025 3.0 Pros I haven't used a long shift and I haven't been able to have customers yet but when I had problems or queries they were very fast and effective in helping me Cons I haven't had the opportunity to use a lot of time to know Review Source KA Karen A. Director Hospitality Used the software for: 2+ years ### "First Class support and and great product" June 12, 2026 5.0 Always get great timely support from the team every time. Really helpful customer service agents. Excellent Pros Great product that helps us manage the cleaners across 31 properties. We always get a great support service from this company which is a rarity these days. Thank to \[sensitive content hidden\] and the rest of the support team Cons None, nothing to dislike from this company. First Class support every time. Can't fault anything after several years Reason for choosing Turno Great product and did everything we needed to mange cleaners over 31 properties Review Source Nikki W. Business Airlines/Aviation Used the software for: 1-2 years ### "" September 8, 2026 5.0 Pros \[sensitive content hidden\] was great he helped resolve an issue in a timely manner he was awesome highly recommend he was great Review Source HT Heidi T. owner Real Estate Used the software for: 1-2 years ### "Great Customer Support Help" July 28, 2026 5.0 Overall, my experience with Turno has been very positive. The platform makes it easy to find experienced cleaners, manage turnovers, and keep my vacation rental operations organized. While I’ve occasionally experienced communication issues and had one cleaner not show up, those situations have been rare. \[sensitive content hidden\] from the support team has been especially helpful, responsive, and professional whenever I’ve needed assistance, which has made my overall experience with Turno even better Pros \[sensitive content hidden\] was extremely helpful and quick to respond to my questions. I like using the Turno app because it helps me stay organized, coordinate with cleaners easily, and keep my vacation rental turnovers running smoothly Cons The biggest challenge I’ve experienced with Turno has been occasional communication issues with a few cleaners. I’ve also had one cleaner not show up as scheduled, which can be stressful when managing vacation rentals. That said, these situations have been the exception rather than the rule, and overall I’ve had a positive experience finding reliable, experienced cleaners through the platform Review Source AB Alixandrea B. Owner Chemicals Used the software for: 1-2 years ### "Great App to use for work" August 3, 2026 5.0 Pros Helps create a great customer base and is a great way to get paid for services and it helps to communicate with customers Cons Sometimes it takes a long time to receive payments and it can also take a long time to load when taking pictures Review Source David S. Member Veterinary Used the software for: 1-2 years ### "Turno's Support goes above and beyond to provide assistance..." July 6, 2026 5.0 Overall, very, very good. We have found good cleaners able to meet our needs. It's a great way to get bids on cleaning projects, keeping track of projects with photos. Pros Excellent support. Sophie went above and beyond to generate a PDF of our checklist since this isn't a built in feature. Cons I would like to be able to export checklist to a text file or PDF. It is unfortunate that it takes a trip to support to get something simple like the - but technical support was very responsive. Review Source CW Chaz W. Operations manager Real Estate Used the software for: 2+ years ### "\[sensitive content hidden\] was excellent!" July 30, 2026 5.0 I love this platform. The customer service is always excellent. Thank you \[sensitive content hidden\] for your help and attention today. Pros I got help from \[sensitive content hidden\] today. She was super helpful and answered all of my questions right away. Thank you for your excellent customer service. Cons No cons. I really enjoy my experience with Turno. I think every property management/short term rental business needs this platform. Review Source ED Evan D. CEO Hospitality Used the software for: Less than 6 months ### "Awesome support!" February 4, 2025 5.0 My experience with Tino has been phenomenal so far. The support chat feature is amazing and the staff is always quick to answer. \[sensitive content hidden\] was especially helpful when I spoke to with them. Pros Turno is super easy and intuitive to use. Cons Nothing so far. I’ve liked the interface very much. Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno Cost and simplicity. Breezeway has more features, but I didn’t need all of them and it Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Breezeway was too expensive for my needs Review Source CC Carlo C. Founder Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to use and responsible cleaners" February 17, 2025 5.0 Pros easy to use, responsible cleaners and complete turnover services Cons my cleaner as awesome as she is lives 50 minutes from my property and I feel sad for her driving that far. Alternatives considered [TIDY for Rentals](https://www.capterra.com/p/250641/TIDY-for-Rentals/) Reason for choosing Turno Turno is Highly recommended by others versus Tidy Review Source DP Dan P. Chief Operating Office Real Estate Used the software for: 2+ years ### "Thank you!" March 24, 2025 5.0 Pros It is really a great tool that allows my team to have automation, and manage everything with less efforts. I had a great experience today with \[sensitive content hidden\] from the support team. Cons You're only true competition is Breezeway. I feel like you guys offer alot more with the marketplace, and being able to auto pay the cleaners! But maybe building out your properties to be able to keep track of appliances and maintenance and repairs etc would really help the overall feel. this would of course be a different tier subscription option I believe Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reason for choosing Turno automatic payments and cleaner marketplace Review Source RG Robin G. homeowner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Emma was great on the Char fundtion!" June 3, 2025 5.0 Just starting with Turno, looking for a new cleaner. Wasn't quite clear on how it worked, but got on the chat function with Emma and she was great. Patient, professional, and provided clear and concise directions. Thanks Emma!! Pros Looks like a great way to find vetted STR cleaners. I recently had an issue with my current cleaners, and in my search, I ran across Turno. Looks promising. Cons Nothing yet....just starting. Not real happy with how quickly the bids disappear. It would be nice to have a little more time to review them all. Review Source RM Ryan M. Owner Real Estate Used the software for: 2+ years ### "Must have for hospitality industry " March 13, 2025 4.0 Overall, Turno is great. We’ve used it to easily find cleaners quickly. Pros It’s very easy to find cleaners quickly and be able to screen them. Cons The app is slow and laggy. Their website is better, but still slow. Review Source CC Carrie C. property manager Hospitality Used the software for: 6-12 months ### "great customer service" February 18, 2025 5.0 Pros I needed help figuring out a payment issue and was getting so fustrated but \[sensitive content hidden\] was a huge help and sorted it out in no time at all. He was polite and so helpful Cons I dont really have a complaint. The company i work for sold and thew new company uses breezeway so i had trouble figuring out some of the payments Review Source TT Tina T. None Accounting Used the software for: 6-12 months ### "Review - Florida " February 15, 2025 5.0 So far so good. It has been very helpful for me to successfully manage my Airbnb on my own Pros Convenience of knowing my cleaner is automatically notified Cons One cleaning has a delay in notification Review Source KT Katie T. .... Education Management Used the software for: Less than 6 months ### "Great customer service " January 14, 2025 5.0 Used the customer services part of.the app, the agents \[sensitive content hidden\] was so helpful Pros Easy to use, actual people on the webchat not just a not Review Source LB Lorinzo B. Operations Management Real Estate Used the software for: Less than 6 months ### "Takescthe guest work out of finding a cleaner " February 26, 2025 5.0 Great, I would recommend this service to others looking for cleaning services. Pros Simple setup process. Quality cleaners with reviews and services displayed in the app. Cons The checklist setup could be a little easier. Review Source VE Vanuza E. good services Accounting Used the software for: I used a free trial ### "Ruby is a excellent attended " November 14, 2024 5.0 My experience with Tuno has been great. Mainly because of the excellent customer service experience I had with \[sensitive content hidden\], she is so quick and efficient in providing answers and solutions to my questions that I even confused her with the AI ​​attendant. And she is also friendly and cordial. Pros an easy and intuitive platform interface. fast service. Cons I do not have a bad experience whit Tuno yet. Review Source AS Aubriana S. Owner Hospitality Used the software for: 1-2 years ### "Loving turno! " July 25, 2024 5.0 A few years strong and its helping my business alot Pros Keeping up with my schedule its very easy Cons Not having the option to use payment outside of turno when owners prefer it. I have alot if business threw turno so i feel like i should be able to opt out of pay for a few owners that prefer it instead of losing consumers...im only using turno for a calendar so it sucks losings so much money i rather pay a monthly fee and opt out of HAVING to use their payments Review Source VR Verified Reviewer \- Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] is awesome!" November 4, 2024 5.0 Pros \[sensitive content hidden\] is VERY helpful. He spent almost 2 hours helping me sort out my cleaner situation. Thank you so much!!! Cons Complicated steps :( But the Support is EXCELLENT (if you're willing to spend time chatting with them). Review Source TC Tyson C. Owner Real Estate Used the software for: I used a free trial ### "Time Saver" September 29, 2021 5.0 Pros I love that this software integrates with each separate property, and updates the cleaners when there is a calendar change so that I don't need to with multiple calendars. Less error = more success. It tells me when the cleaning has begun, providing assurance it is getting cleaned that day. Then tells me when it's done. Automatic payments to cleaner from my business bank account is very handy, coming from doing manual payments every day. Looking at notes on what supplies or maintenance is needed for each unit is also a great feature. Worth the price. Cons The app often re-directs me to the website. At the end of the day, being re-directed to the website accomplishes the same task, but it would be nice to access that info from the app. I would also like an option to have an offline mode, where the app downloads all current info onto the phone so I can access it while traveling in places that don't have Wifi or cell phone service. Review Source MH Michelle H. Property Manager Hospitality Used the software for: 6-12 months ### "Bad ethics." September 20, 2024 3.0 Customer service tries to help, but there is no way to really contact anyone in charge of anything that matters Pros It integrates with my software i can see start and end times Cons It is glitchy. Sends the wrong list to my cleaning team. Also, it created duplicates of my properties and they refused to refund me for the duplicates. Not ethical as no services were rendered for these duplicates and they charged me a year subscription for each of these properties that were a software error. Review Source AS Austin S. Property Manager Real Estate Used the software for: 2+ years ### "We have been using this software for a while now and it is really helpful, but pricing has gone up" September 30, 2020 4.0 It was GREAT at first and is progressively going downhill. I am used to it and already integrated so I continue to use it but I would be quick to switch platforms if I found a better price or more user friendly app. Pros We love how we are able to integrate with our cleaners and not have to communicate every clean with them. I love that I can see when they arrive at the job and when they leave. Cons When cleaners post pictures it isn't the easiest to see in either the app or the desktop. If they post multiple pictures there isn't a scroll feature to see them and so I have to zoom my screen way out to try and click on them. When I get a notification in the app that a cleaning was accepted I can't see which clean I have to jump to the desktop version. It used to be free for the first proeprty and no longer is and also if you pay for a full year and then remove the property they don't refund you but rather just give you credit. Reason for choosing Turno Because the first property was free. This is no longer the case and much of Turnoverbnb's value proposition has gone out the door since. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.