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"protection and privacy"
Maria K. - Marketing studentOctober 18, 2024
STARTING PRICE
$11.99
per month
flat rate
EASE OF USE
4.6/5
Based on Capterra user reviews
TOP RATED
NordVPN is featured in 2 Capterra Shortlist rankings
Capterra Shortlist charts the highest-rated and most popular products to help you create a better software list.
Our VPN service adds an extra layer of protection to secure your communications. We do this by applying strong encryption to all incoming and outgoing traffic so that no third parties can access your confidential information. Upgrade your security level with NordVPN's add-ons: use NordPass to protect your passwords, get NordLocker to keep your data in encrypted cloud storage, and enable Incogni to remove your personal information from third-parties databases.
Provider
Nord Security
Located In
United States
Foundation
2012
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Videos, Documentation, In Person
Support
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support
VPN is a service that gives you safe and private access to the internet. By encrypting your connection, a VPN hides your IP and online activity from spying eyes and cybercriminals.
Content Source: NordVPN
Green rating bars show the winning product based on the average rating and number of reviews.
Reviewers value NordVPN's extensive server network, which provides numerous options for connecting to different locations worldwide. They find the ease of use and reliable connection beneficial, especially with features like auto-connect and the ability to favorite servers for quick access. However, some users experience connection issues, such as difficulty establishing a connection, server unavailability, and occasional buggy platform behavior, which can be frustrating and disrupt their workflow.
Users highlight NordVPN's support for streaming services and its fast connection speeds, which enhance their browsing and streaming experiences. They appreciate the stable speeds for activities like gaming and downloading, noting that the service unblocks major streaming platforms efficiently. Despite these positives, some users report performance issues, such as slow connection speeds and occasional slow app performance, which can hinder their internet usage and overall satisfaction with the service.
Pros
The most important things for me from VPN providers are the price and connection quality and nordVPN gives both. Not only it is affordable and have great discount programs, the connection is amazing.
Nord VPN offers a great solution if you want security. Much better than its market competitors with an enthusiastic customer service.
The VPN software is affordable and one of the best on the market. The software is reliable and trusted by many users.
I really love having lots of servers! fast safe product! customer service is always available, very nice! they can help.
Cons
Many ads its make me annoying & boring to this product.
We are well under the device limit, but it still prompts a login. This is inconvenient for non-technical people, but a small annoyance for power users.
We are having problems with geolocation, i.e. users in different countries, sites being localized or blocked.
Plan renewal dates seemed to change over the 3 months I used it so I missed this first cancellation date so needed to pay for an extra month.
Most Recent Video User Review for NordVPN
SEE ALL VIDEO REVIEWS
Great Security for a reasonable price
Joe M.
"protection and privacy"
Overall: It is safe and reliable to use, anyone can use it and it does not require long training processes
Pros: Its connection speed has been correct without closing or saturating, its cybersecurity has been perfect for protection against malware, always protecting the equipment from any damage that may be caused or from any type of malware that wants to enter without being detected. Its price is economical for so many functions that have been well used
Cons: I don't dislike it at all, everything has always worked correctly since the first day of use
"NordVPN - Not a bad solution"
Overall: After the initital troubles I set it up and it runs all the time. When I want to access some country VPN for whatever reason I can do it quickly. Overall, it is an OK VPN app but I wouldn't say it is the best there is.
Pros: I like the main app screen which directly offers to quick connect to a VPN servers. Also, the main screen offers the option to easily switch server in the selected country but also change it right there and connect to another country. I like the option of encrypted storage.
Cons: The fact it took me two days to set up the app so it works and lets me open pages on my mobile device, I had issues with page loading even though I set up everything according to their knowledge base. Also, the support is fast but don't have a lot of answers except for those that are already available on their pages. I was connected to 5 or 6 agents in 45 minutes until I gave up and managed to solve the issue myself.
"Solid product but they will steal your money"
Overall: Product is great but customer service is terrible. I was 2 days late in canceling my subscription, but they refused to refund my money for the month even though I hadn't used the service in those 2 days and no longer needed it. They said it went against company policy, but that's really just an excuse to steal my money. Make sure you stay on top of your account if you purchase their product, or they will screw you.
Pros: The product itself actually works fairly well most of the time
Cons: Terrible customer service, terrible policies. They will steal your money.
"Most robust VPN out there - but watch out for pricing"
Overall: Overall it's the superior VPN provider so despite its drawbacks it's the best of the bunch. I've used it in the UK, Mauritius, Thailand, Egypt, Australia, and a few other countries and it's always worked well.
Pros: It's reliable, it doesn't randomly disconnect, and you have control over the countries and servers you can choose. It also doesn't seem to affect internet speed and seems to be the only VPN that reliably works with online streaming services. Works well on both mobile and desktop.
Cons: It's a bit more expensive than other providers and if you don't check your plan they increase it without asking... Also my desktop app seems to want to restart every other time I open the laptop which I don't think is normal or it's at least inconvenient.
"NordVPN and the wonders of cloak mode"
Overall: I wanted to use Nordvpn because of the cloak mode for websites that block vpn.
Pros: The fact that it has an feature that allows website to not detetec that you're on a vpn proxy connection is super
Cons: The prices are exorbitant but for that cloak mode it's kinda worthy.
