Who Uses This Software?

All businesses across multiple sectors, including Travel and Hospitality, eRetailers, Banking and Finance, etc.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Quantum Metric
  • www.quantummetric.com
  • Founded 2012
  • United States

About Quantum Metric

Have you ever tried to buy a product online and couldn't checkout? Quantum Metric fixes this. Quantum Metric simplifies discovery of digital customer struggle. With the unique perspective of quantifying revenue impact, Quantum Metric helps enterprises identify and prioritize customer experience improvements. Applying Machine Intelligence to advanced behavioral and predictive analytics, Quantum Metric provides insights in minutes that traditionally required hours of data science.


Quantum Metric Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Behavioral Mapping
  • Dashboard
  • Dynamic Maps
  • Element Analytics
  • Embeddable Maps
  • For Sales
  • For Science
  • Radial Mapping
  • Territorial Mapping
  • Website Analytics
  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Quantum Metric Reviews Recently Reviewed!

A7ec8d69577d94e496d46d308363e346

Access to customer interaction better than any other competitor.

Oct 24, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the ability drill down and being able to filter and see specific users who interact with specific elements on the site.

Cons: At times the User Interface is a little counter intuitive, like the awkward placement of "settings".

Overall: We are able to see users interacting with our product and are better able to view friction and bugs on the site.

Vendor Response

by Quantum Metric on October 25, 2017

Thank you for the great review Scott and for the ongoing feedback. Our roadmap is largely driven by our customer feedback and will certainly include your comments. Looking forward to continuing to remove those tricky friction points and ensure a perfect customer experience for all ReservationDesk customers.

It's the non-analytics platform to solve actual analytics problems

Oct 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -It closes a lot of gaps between analytics platforms and actual user's experiences.
-Allows us to quickly pinpoint issues before they get out of hand.
-Helps us Find issues we never knew existed
-Just using the trial we were given access to, for a couple months, allowed us to save hundreds of thousands of dollars in catching issues with the user experience.
-Chuck Norris MIGHT be the real CEO...

Cons: -Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!

Overall: We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

Vendor Response

by Quantum Metric on October 24, 2017

Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues. Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.

I would happily give 6 stars if I could

Oct 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Addictive, invaluable, flexible and powerful. I can dig into issues wuickly and point my dev team right where they need to focus

Cons: It is addictive so you have to break away to get other work done. There is a bit of a learning curve at first that can be daunting to non technical team members initially.the

Vendor Response

by Quantum Metric on October 24, 2017

Many thanks for your review of Quantum Metric and always happy to hear from another addicted customer!