# Quantum Metric Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Quantum Metric Software - reviews, pricing plans, popular comparisons to other Web Analytics products and more. Source: https://www.capterra.com/p/166746/Quantum-Metric/reviews --- # Quantum Metric Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Quantum Metric ## What is Quantum Metric? Quantum Metric is the customer-centered digital analytics platform for today’s leading enterprises. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. ## What is Quantum Metric used for? [Product Analytics](https://www.capterra.com/product-analytics-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Per Feature, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quantum Metric?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.quantummetric.com&name=Quantum Metric) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quantum Metric 4.7 (6) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $25000 Per Feature, Per Year Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (6) Ease Of Use 4.6 (42) Value For Money 4.8 (4) Value For Money 4.6 (30) Customer Service 5.0 (5) Customer Service 4.7 (25) ## Quantum Metric alternatives [Heap](https://www.capterra.com/p/147216/Heap/) [4.5 (42)](https://www.capterra.com/p/147216/Heap/reviews/) Starting price $24000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147216/Heap/) Highest Rated [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [4.8 (116)](https://www.capterra.com/p/161591/ContentSquare/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161591/ContentSquare/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) [4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164713/Smartlook/) [Kissmetrics](https://www.capterra.com/p/154930/Kissmetrics/) [4.1 (19)](https://www.capterra.com/p/154930/Kissmetrics/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154930/Kissmetrics/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases Behavioral Analytics Track and analyse user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Quantum Metric 22 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Process of dividing customers into groups based on common characteristics Assembly of graphs and charts for visualizing and tracking statistics/metrics Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Track and monitor a specific set of keywords Enable businesses to implement machine learning algorithms on business data such as sales and revenue Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Predict future data based on historical data sets Capture, organize and track product-specific data and information in a centralized location Analyze and gain insights into data in real-time Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Track the amount of time users spend on websites Monitor user activity through engagement methods Track and analyze information regarding website visitors Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.8 (4) Basic $25,000 Per Feature,Per Year Value for money 4.8 (4) 4.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Michael K. Director, Sales & eCommerce Entertainment ### "Very good e-commerce analytics, but a high learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 14, 2020 Quantum Metric has improved our customer service and web development workflow. It has also helped us identify problem areas on our site as we look at potential re-development in the next 18 months. Pros The customer session feature has been very useful. It's allowed us to quickly identify both broader site issues and issues with individual orders in customer service. The search analytics are very useful and used all the time to optimize search. Cons It has a steep learning curve (the help dashboard is known as Quantum Metric University, and there is a serious amount of documentation to be found there). This is not for casual users and if your'e sharing top-line data with decision makers, you'll want to be sure you curate it so that you're not overwhelming them. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Quantum Metric has a much larger feature set - we were ready for an upgrade. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mitchell H. Researcher Entertainment ### "All the knowledge. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 23, 2019 Whenever I have a question I start here to understand at scale what is happening and can dig into individual cases to make the abstract tangible. Pros The tool gives me the ability to constantly learn and easily understand what is happening in my site. That power is so great for making educated decisions. Cons Steep learning curve and requires a lot of technical support and hand holding. Though they do provide excellent. Coverage! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andrei L. Profesor universitario asistente ### "Excellent software for client management based on big data and artificial intelligence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 1, 2018 Pros There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page Cons Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Scott K. Product Manager - ReservationDesk.com ### "Access to customer interaction better than any other competitor." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2017 We are able to see users interacting with our product and are better able to view friction and bugs on the site. Pros I like the ability drill down and being able to filter and see specific users who interact with specific elements on the site. Cons At times the User Interface is a little counter intuitive, like the awkward placement of "settings". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2017 Thank you for the great review Scott and for the ongoing feedback. Our roadmap is largely driven by our customer feedback and will certainly include your comments. Looking forward to continuing to remove those tricky friction points and ensure a perfect customer experience for all ReservationDesk customers. BM Bryce M. Optimization Manager ### "It's the non-analytics platform to solve actual analytics problems" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2017 We save lots of money by fixing issues in minutes or hours, instead of days or weeks. Pros \-It closes a lot of gaps between analytics platforms and actual user's experiences. -Allows us to quickly pinpoint issues before they get out of hand. -Helps us Find issues we never knew existed -Just using the trial we were given access to, for a couple months, allowed us to save hundreds of thousands of dollars in catching issues with the user experience. -Chuck Norris MIGHT be the real CEO... Cons \-Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 24, 2017 Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues. Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers. AU Anonymous User Advertising, Ecommerce, Digital Marketing and Innovation Retail ### "I would happily give 6 stars if I could" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 20, 2017 Pros Addictive, invaluable, flexible and powerful. I can dig into issues wuickly and point my dev team right where they need to focus Cons It is addictive so you have to break away to get other work done. There is a bit of a learning curve at first that can be daunting to non technical team members initially.the Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 24, 2017 Many thanks for your review of Quantum Metric and always happy to hear from another addicted customer! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)