# Traviola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Traviola the right Travel Agency solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166750/Traviola/reviews --- Traviola 4.7 (17) [View alternatives](https://www.capterra.com/p/166750/Traviola/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Traviola Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Mohammed R. Vice President - Middle East, Australia ' North Af Leisure, Travel & Tourism Used the software for: 2+ years ### "Amazing Platform you can start with them and you will grow with them and they will support you " January 21, 2018 5.0 Pros Speed ... It's like a formula... Its the most thing I like it, Friendly and Easy to use and it's providing us always with the latest technology, If you want to start with your online business in travel industry, Traviola it's the better platform to start with it and grow with it, was advisor at all the time, Thank you so much and appreciate your cooperations Cons I dislike the concept of having some mapping problems, its the worst things i had ever faced, its the thing that sometimes, gives other suppliers better rates and better availability. Cons: They should raise their customer service from four to five star because the platform is a little bit better than the support. Cons: We need to focus on developing features and functionalities that will increase the level of user-friendly. Focus on user experience. Detailed reports in terms of searches, bookings and sales and other admin functionalities are also to be considered. Review Source TF Tamer F. IT & Systems Manager Airlines/Aviation Used the software for: 6-12 months ### "Totally Satisfactory" September 12, 2017 4.0 1\. The unification of my operations for the operators. 2. Getting rid of the hassle of having to maintain a software hosted in my premises. 3. It saves a lot of effort for me and hence money. 4. Prices can be compared with no extra effort at all. This is crucial in my business. Pros 1\. Traviola does not need any training for the operations team. 2. It saves a lot of effort and time for the operators by bringing all your wholesalers to your fingertips in one screen. 3. You can follow up with your reservations in an adequate way. 4. You can sell your own inventory and combine this with your wholesalers' inventory. 5. You don't have to maintain any lookup for geographic locations and alike yourself. 6. The SAAS works perfectly in Traviola's case. You don't have to do anything related to housekeeping, backup, load balancing... etc. 7. The system is fairly stable and fast. 8. The booking platform can be very easily integrated into your already existing website. Cons 1\. Some problems might arise from the wholesalers themselves and this kind of problems the Traviola team can't control (and this is natural but still a drawback). 2. Sometimes the support might take a little long. Review Source MB Mahdi B. Owner Airlines/Aviation Used the software for: 2+ years ### "Its a great experience, but we have the missing hotels stuff, the platform should have more graphic " September 5, 2017 4.0 Pros Easy to use, This system can be handled to anyone, even if the agency has the first experience in using online B2B reservation systems. Easy to change some stuff in it, check the fast search, knowing the Cities that are booked. Knowing the quantity of the bookings you did from the first date you started working on this system, the most cities that are booked from your side, the amount of bookings that are done, and how much does your work value as per the bookings. Cons I dislike the concept of having some mapping problems, its the worst things i had ever faced, its the thing that sometimes, gives other suppliers better rates and better availability. Review Source CL Carlo L. IT Manager Used the software for: 1-2 years ### "It's being a positive and productive cooperation with Traviola by Travel Connection Technology " September 5, 2017 4.0 Traviola helps us to keep on operating in the ever fast changing Tourism industry Pros Traviola is a modern web based application which allows flexibility to manage FIT and Group reservations in the Tourism Business. It runs on Linux servers which make the product even more stable and reliable. Travel Connection Technology, the maker of Traviola, has a very proactive attitude in keeping the application update to manage the fast changes in the tourism industry. It has also an open minded attitude reacting positively the customer feedbacks and requests, in order to keep on strengthening up Traviola. The support team is very customer service orientated, ready and careful to react to the customer necessities and providing help whenever needed. Cons Although it is a fairly young product, it is already time to refresh the graphic layout to make it more in line with nowadays software graphic interface trend. Review Source cM cosmin M. sales director Retail Used the software for: 2+ years ### "easy to use platform, excellent features, very fast, search on map very good, many providers" September 5, 2017 5.0 this software is fast in response, easy to change a lot of things according your strategy, the knowledge of the travel business that they have and put into action. Pros This platform is very fast, this is what I like most (even there are dozens of providers in it). There are many providers that you can use. You can draw your sales strategy very easy and use all the features that the platform has. I also appreciate the knowledge of travel business the developers and owner have. This is a very important aspect when you choose a partner for this kind of platforms. Cons They should raise their customer service from four to five star because the platform is a little bit better than the support. Review Source SO Stefania O. Reservations Support Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Close partnership based on a good communication which results in a fruitful collaboration." September 7, 2017 5.0 Business growth, good knowledge about online trends, connectivity with the best service providers, customer satisfaction. Pros The fact that it covers a diversity of product categories: Hotels, Charters only, Packages, Activities, etc.; the reservations auto-cancellation functionality prior to cancellation deadline unless the agent fixes the booking. Cons We need to focus on developing features and functionalities that will increase the level of user-friendly. Focus on user experience. Detailed reports in terms of searches, bookings and sales and other admin functionalities are also to be considered. Review Source HA Hossam A. CEO Wholesale Used the software for: 2+ years ### "Dealing with them for more than 3 and they keep adding more options and upgrading their technology. " September 7, 2017 5.0 We distributed our B 2 B to our partners in different parts of the world and our business and distribution went up by 30 % after using the system in the first year . We are getting a growth of 20 % at least every year and the system and our sales team are behind that . Pros Easy to use and it's providing us always with the latest technology . Great back office and contracting module for DMC s . Lots of features available and they keep adding more services from time to time . Review Source LV Lyubomir V. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "great support from the beginning, easy to use" September 5, 2017 5.0 Pros all kind of services at one place, very easy to work, very quick upload the content, brilliant map, very important that you can see the invoices at the same place , great and very personal support from TCT, open to make new development, Cons it will be very nice if in the future we can change the colours and design of the platform. to have better level of privilege - for example our staff can see the mark up for all of our clients not to have this information only for the management or to separate this information only for their own clients Review Source sF simona F. General Manager Used the software for: 2+ years ### "I am very happy with Traviola .Before i was using a different software and not very satisfied ." September 5, 2017 5.0 Pros I like the speed of Traviola, the features developed in it, the number of xml or json connection wich can accommodate,the professionalism of the team, the support that they offer, both technical and for business knowledge. Cons It is a very complex product and it takes time until you are able to play with all the features the team developed. Review Source nD nicu D. area sales manager Used the software for: 2+ years ### "best support, great team, always updated with trends, user friendly" September 18, 2017 5.0 Pros The speed is very good, the intuitive actions helps our costumers, the support team is great and 24h available and they always update the system with new products. Cons Sometimes small bugs appear but they are solved in very short time. About the reporting part, the .xls tables are rather rough, they need little work Review Source aS abdellah S. cadre Government Administration Used the software for: 1-2 years ### "Traviola est un système de réservation en ligne, plus rapide et simple d'utilisation, destinées aux" August 7, 2021 3.0 en général le programme est bon, facilite la vie et aide à économiser du temps et de l'argent. Pros 1- la simplicité 2- optimiser le processus de réservation, 3- accroître la rentabilité des bénéficiaires 4- gérer les interactions en ligne avec les fournisseurs et les clients 5- efficace 6- sécurisé Cons 1- des problèmes de cartographie 2- le support peut prendre un peu de temps. Review Source AI Alina I. sales executive Used the software for: 2+ years ### "Professionals in their field with a great customer support!" September 26, 2017 5.0 Pros \- fast the response time; - friendly interface, easy to use; - features complete that meets customer needs - good communication with the support team Cons \- the updates made during the day (our working hours); it would be much easier to be done outside these hours Review Source TC TATIANA C. Sales Manager Used the software for: 2+ years ### "good team, good experience" September 6, 2017 5.0 Pros good customer support. they guys are very receptive. it is easy to use: reports, accounting. Cons at the moment there is no possibility to personalize the interface, but they said they are working on it Review Source IP Iacob P. International Key Account Used the software for: 1-2 years ### "Very professional, dedicated in solving problems, with a very fast reaction." September 12, 2017 5.0 Pros It works perfectly, although it's a software that includes many databases, there isn't any matching issue and the system has a short time of reaction. Review Source TL Tatiana L. Head of Online project coordination Department Leisure, Travel & Tourism Used the software for: Less than 6 months ### "We are just going to start , making necessary preparing. " September 8, 2017 5.0 Good Online System for using by our stuff and by our clinets Pros It's very convinient and easy to use. There are many functions we need in daily in work. And if we need something else it is possible to create . There are very good and useful reports for statistics and internal use. Very conviniet searching module. Extranet is very good. I'm inputting all our contract hotels and ther is no difficulty for me to work. Very positive and helpful stuff. I can be sure that in any cases they will help and give me good advice Review Source YS Yasser S. Commercial Manager Used the software for: 6-12 months ### "Profitional people" September 6, 2017 5.0 Pros That is the easiest software I use it Thank you guys for a good job . I recommend it to all my industry friends. Review Source NS Noa S. Director of Marketing Sports Used the software for: 2+ years ### "Easy to use solution that is very comprehensive and effective. " September 12, 2017 5.0 clear, practical way of working with the various products. Pros I like its simplicity of use. The stages are clear, and it saves time. Good navigation, and lots of flexibility to changes, so it keeps up with the changing needs. We needed to modify a few things over time - no problem at all to achieve! Cons Maybe looking forward to additional consolidation - and an option for having client-oriented user interface, to expand back office options. Review Source Similar Products Featured