Genesys Customer Experience Platform


Who Uses This Software?

Genesys provides customer experience management & contact center software for customer engagement to over 4,500 customers in 80 countries to orchestrate over 100 million digital and voice interactions


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Genesys
  • www.genesys.com/purecloud
  • Founded 1990
  • United States

About Genesys Customer Experience Platform

Genesys CX delivers effortless customer journeys that are proactive and personalized while maximizing company productivity. With customers engaging with your company over multiple channelsincluding web, chat, email, mobile and sociala focus on CX management at every touchpoint is more critical than ever to gain a competitive advantage for the longevity of your business.


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Genesys Customer Experience Platform Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

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