Genesys Workforce Optimization

Who Uses This Software?

Genesys provides customer experience management & contact center software for customer engagement to over 4,500 customers in 80 countries to orchestrate over 100 million digital and voice interactions

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
  • Support
    Business Hours

Vendor Details

  • Genesys
  • Founded 1990
  • United States

About Genesys Workforce Optimization

An omnichannel customer experience strategy can provide cross-channel insights for more accurate forecasting and scheduling of call center and contact center agents. Genesys Workforce Management is a key part of the Genesys Continuous Workforce Optimization solution and automates the manual work of your operations and planning teams. Genesys reduces manual work, increases FCR, improves call center agent productivity, and helps you deliver on your SLAs.


Genesys Workforce Optimization Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

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