Genesys Proactive Customer Communications


Who Uses This Software?

Genesys provides customer experience management & contact center software for customer engagement to over 4,500 customers in 80 countries to orchestrate over 100 million digital and voice interactions


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Webinars
  • Support
    Business Hours

Vendor Details

  • Genesys
  • www.genesys.com/purecloud
  • Founded 1990
  • United States

About Genesys Proactive Customer Communications

Genesys offers a suite of Proactive Customer Communications solutions that utilize multiple channels including outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through personalized, relevant messages. This outbound customer engagement solution simplifies compliance with a suite of built-in tools, including a self-service dynamic rules builder.


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Genesys Proactive Customer Communications Features

  • Activity Management
  • Appointment Management
  • Contact History
  • Contact Import/Export
  • Customer Pipeline
  • Email Marketing
  • Group Management
  • Lead Management
  • Prospecting Tools
  • Search / Filter
  • Shared Contacts

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