Who Uses This Software?

Kukui creates online marketing solutions for auto repair shop owners who want to take their business to the next level.


Average Ratings

68 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Kukui
  • www.kukui.com/
  • Founded 2009
  • United States

About All in One Success Platform

Kukui's All-in-One Success Platform is helping more than a thousand repair shops take their business to the next level. Quickly determine how your business and marketing programs impact revenue with POS-Integration.Attract new customers with AdWords campaigns managed by a certified Google Premier Partner. Retain your customers with custom emails, postcard campaigns, and a brand new Follow Up Module.


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All in One Success Platform Features

  • Accounting Management
  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Payroll Management
  • Quotes / Estimates
  • Scheduling
  • Service History
  • Vehicle Tracking
  • VIN Decoder
  • Work Order Management

All in One Success Platform Reviews Recently Reviewed!

We have been with Kukui for several years now and they just keep getting better!

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to understand dashboard. Great customer support. The reviews stick when they are posted with Google or Yelp. My customers are happy to respond to the questionnaire. Setting appointments and tracking customer follow up is accurate and easy.

Cons: It would be nice to have an additional field in the appointment response section for on line requests that would allow us to respond with "other" for options besides confirm, or reschedule. For example, we might need to respond to inform that it is not something we do, or it would be better if they did not plan to wait with the repair.

Overall: Our page has moved closer to the top of the searches in our area. We are consistently high with Yelp.

Kukui provides so much more than a website. The entire platform is amazing.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The dashboard is a tangible tool to help me maintain my customer base, improve performance, measure profitability.

Cons: I would like to be able to text updates to individual customers while their car is being serviced or repaired.

Overall: It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons, communication..... This web-site and platform does almost everything.

Responsive team

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc. Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc.

Cons: Have discovered some mapping inconsistencies that should not have happened for the length of time until my discovery.

Overall: In depth marketing reports and the data. The ability to tweak offers and update simply.

Kukui's platform is a great way to monitor your business

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most about the software is the lead matching and call tracking. It makes it easy to see what advertising dollars are and aren't working. I also like how the control panel allows easy access to important business metrics in an easy to understand fashion.

Cons: I would like to see more work put into reviews. Reviews captured on the website are OK, but not near as beneficial as reviews captured on sites like Yelp and Google. This may be something that needs work on our end and we will be working on this in the near future.

Overall: We have benefited from lead tracking and matching to allow us to see which advertising dollars are working for our business.

so far my experience with kukui has been very positive.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: the customer support is great. the amount of data that is readily available in an easy to digest format is great.

Cons: switching from panel to panel can be slow and unresponsive at times. refreshing the page helps. I can't think of anything else at the moment.

Overall: We can get a quick overview of our performance compared to previous performance. The ability to sit down with our service writers and let them hear themselves on phone calls has made huge improvements in how they work with customers on the phone.

Very Good

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dashboard is easy to maneuver and has many nice features. Having multiple landing pages has really helped us out a lot. Adwords works well and has generated us a reasonable about of leads and Online appointments. I really like the Visual Appeal and Navigation. It is great to be able to do so many things myself.

Cons: Text messaging is weak and cumbersome, need some improvement with the usability of that. The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO. Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us.

Overall: Most of my website presence handled.

This is ok, it functions well, but I feel that it is a bit overpriced.

Sep 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Our contact is easy to work with and prompt at getting answers for us. I am able to adjust minor things on our site as needed.

Cons: It is very clunky. There are some things that I think could be easier to use when updating the website. There have been some basic needs that we have not been able to get answers to. While we like working with our representative, because she is not "website" trained, some of my questions don't make sense to her so it's sometimes a challenge to get answers.

Overall: Our website is built for us so we don't have to do it ourselves. Some of the customer tracking is beneficial.

Love my experience with Kukui.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Every member of the staff which I have met has turned to a friendship. I especially love customer rep.

KUKUI IS VERY EASY TO USE AND NAVIGATE.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THE DASHBOARD THAT UPDATES ME ON OUR PERFORMANCE MONTHLY GOALS. ALSO THE MISSED LEADS SECTION TO MAKE SURE WE DON'T EVER LET A MISSED EMAIL OR PHONE CALL SLIP THROUGH.

Overall: BEING ABLE TO TRACK OUR CUSTOMERS NEEDS AND UPDATE THEM WHEN SERVICES ARE UPCOMING AND NEEDED. ALSO SEEING WHERE OUR NEW CUSTOMERS ARE BEING GENERATED FROM.

Excellent customer service all around!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The analytics are amazing, this feature truly helps guide us with decisions we make with regards to advertising and tracking who we do spend our advertising dollars with.

Overall: Being able to track our business all around

Great to work with, good communication

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews.

Cons: not easy to decide a design plan with all the options you give to us for the website. but that's not really a bad thing

Kathy with Kukui has been phenomenal. They can customize anything and never say no

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The reports seem unbiased like others I have worked with in the past. They can nail down exactly where the leads come from. I like how easy it is to write a blog.

Cons: Sometimes it works slowly. Difficult to tell if new customers are from web or from my postcards that I send out

Overall: better web presence than I've ever had before

Overall good quality

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer database is easy to understand, maintenance scheduling and vehicle tracking are a great to use.

Cons: It would be helpful to see a much more interaction with Google, yelp and other review based sites. The reviews i receive from the website are great but they not influence new clients like Google or yelp.

My representative is very attentive and is always available.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Dashboard is easy to navigate. I love how I can measure success of certain campaigns by using the filters. Also, listening to our phone calls has really helped to train our staff how to turn leads into customers.

Cons: I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service

Kukui is a great source of customer relationship building and correspondence

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of use and the ability to stay in close contact with my customers in regard to scheduling and services

Cons: I don't really have any , the schedule could maybe be a tad bit better if it were able to let the customer know when certain slots are full

Overall: Customer retention

REALLY EASY TO MAKE CHANGES AND GET THINGS DONE

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and easy to get help if we need it.Customer support representative is on top of it and any time we need anything she is very helpful.Moving to Kukui has made a big difference compaired to the old marketing I use to use.

Best in class for helping independent auto repair shops manage their KPI's and online presence.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online appointment system is big with our mobile client base. Our clients can make appointments at their convenience, and we can answer them without a phone call. This helps maximize our Service Adviser time and keeps an electronic paper trail.

Cons: I would like to see a greater interaction with Google, Yelp and other review based sites. The reviews we receive from the website are great, but they do not influence new clients like Google or Yelp.

Overall: new and better clients

Still hoping I made the right choice.

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Phone call recording. Quick access to changing things like coupons on my website. The dashboard can be helpful to check thing like car count and average ticket.

Cons: The only phone calls that get recorded are their tracking numbers calls. So if you need to review
a call you can only do it they call one of the numbers Kukui puts out. I needed it from a call that was on a original line and it was very disappointing.

Overall: Phone call monitoring, dashboard and coupon changing. postcard campaigns are nice.

Things getting done while I sleep !!!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer feedback and all the different tools that show us how we measure up.

Cons: Sometimes info that is sent to me goes straight to trash, and if I'm not watching I might miss good info.

Overall a great interactive system! Keeps us in touch with clients and them with us!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integration with Protractor is excellent for follow ups! The dashboard is always good to look at but most of all, the review area is awesome and allows interaction! The phone call listen back tool is neat for reviewing past customer service experience as well

Cons: No real negatives, the cost is the only thing that takes some adjusting too as it is much more then we've ever paid for web services. In saying this, we are getting more value then ever before and it seems to be helping with the overall business experience for our clients!

Overall: Reviews, follow-up and appointment reminders for clients, a top web presence and being able to review customer phone calls.

There are a lot of things done very well and a lot of areas that could be drastically improved upon.

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That Kukui allows me to manage the majority of my marketing from one place. I like knowing where my customers are coming from, how much they're spending with us, the real time database integration accuracy & ability for me to easily calculate our ROI.

Cons: There's a lot of really good information and access to particular attributes, but there are a decent amount of features that would be beneficial to have that they don't include. It's fairly user friendly, but for people who what to dive further into the inner workings of the data, it's often too shallow or basic.

Overall: Tracking, data analytics, reporting, call auditing, email, website & special control. Better marketing management from one consistent platform.

Pleased.

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of configuration. I like that it is easy to modify the specials on the web site. I also like the adaptive/responsive html that lets mobile and desktop users have a great web experience.

Cons: I would like better integration with Protractor shop management software. I would like the ability to have customers actually schedule services instead of requesting an appointment. I would also like a customer portal to their vehicle's service records.

Overall: Customers!

Overall the experience has been great. Our website looks great and the managing tools are awesome

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Control Panel is very user friendly. Makes it nice for those of us that aren't so computer savvy. The layout and design make it easy to review information. How the feedback information is broken down is great too. We love the customer review/feedback aspect of the CRM material.

Cons: There are a lot of options for integration, which is good, but kind of cumbersome to navigate at first. There are some areas that have direct links, but take you to a section of a long page instead of it's own separate area.

Overall: Customer contact and review information is great. Website design is incredible. The customer service team is very knowledgeable and always willing to help. The training sessions are very, very helpful!

Software is good

Sep 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic transfer of reviews to website and facebook. The review feature is easy for my customers to use.

Cons: I really like the customer link feature that helped me identify my most valued customers, would really like to see this feature on your software.

Exceptional service

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I gave five stars because Kukui deserves it. I have a high ranking website and changes are quick and seamless.

Cons: I don't like that Kukui uses a tax total on the Dashboard. Repair shops that track their numbers, do not include taxes or shop supplies in our calculations. Applying tax and shop supplies efffects the bottom line and average RO.

Vendor Response

by Kukui on September 02, 2017

Hi George. We really appreciate your support and your great feedback. What you pointed out makes sense. We will get in touch to better understand the tax reporting issues.

Kukui has been my partner for many years, both in CRM and in online marketing.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

Cons: I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

Overall: Online presence, and quick

Vendor Response

by Kukui on September 02, 2017

George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.

love the dials

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At the end of the week I really enjoyed looking at all of the numbers. It's nice to see that KUKUI tracks all of our leads and where they come from

Cons: I would have to say I just like that it shows three-month average by default. I would rather look at last 30 days per month by month.

Overall: Just knowing how well my marketing is working has made a huge difference in where I spend my money.

It is great for follow up and facilitating appointments for the customer, but integration is limited

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports.

It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

Cons: Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number.

The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management.

Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up.

Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification.

Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)

Overall: Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

Love it . Easy to navigate.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the follow up tab. It helps us navigate our call center with less busy work . We are able to pull all
Sorts of reports for making our necessary follow calls .

Cons: Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now

Overall: It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call Ect...

Everything has been awesome with Kukui

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Dashboard is great you hit a lot of the KPI's . I also like the top% on each KPI. The call recording nice feature.

Cons: There is a lot of info to look at hard to focus on key items. I'm sure over little time be easy.

Excellent way to earn more customers and revenue.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Great way to track your sales, average repair orders, phone calls. Great way to send email specials to my customer base.

Cons: Sometimes its a little difficult to create a new email piece for my customers. Other than that there is nothing else.

Sales are up because people are finding us and are impressed by our website.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to track metrics of previous months with ease. How it works well with Google Adwords with custom landing pages. Ease of making changes.

Cons: Can't edit out going email reminders.

A great product and customer service

Aug 31, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Recorded calls, emails are easy, I can track may spending on marketing and I get an explanation when the numbers change. Great website I always get complements. I can easily answer a appointment and a review.

Cons: I can't change the service intervals to real world maintenance. I don't care what the manufacturer recommend service because it is base on false driving pattern. No person drives under these conditions to change oil at 10k miles. I need the ability to adjust my maintenance accordingly. Better sync with Mitchell schedule

Overall: Great website. Track my spending and calls

Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)

Cons: Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.

Excellent for small business' to know where their numbers are at all times!

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We like the ability to track our phone calls, reviews, and our lead to customer conversion rate. This allows us to solve problems within our business that we didn't know were even there. Our guest's are happier with constant contact and our staff has a gauge to constantly stay on track and tools o understand why their numbers are low and where they can improve.

Cons: The follow up module is an awesome tool when it decides to work right. We haven't been able to maximize it's full potential due to software issues but we hope that it will get worked out soon!

Overall: Higher average repeat buisness and a higher customer count

Kukui helps get business in the door, and continues to monitor sales as business grows.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

Cons: The software takes a while to update the numbers on sales and other statistics. Some of the features are kind of glitch. But the main functions are very usable.

Overall: Increased sales and customer car count.

Love the dashboard. Support and account managers are terrible

Aug 31, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The Dash board has a lot of great information and tracks information that is useful.
Call recording makes it easy to find out if managers are doing and answering calls as trained
Email marketing is great to have service reminders, thank you's, and recommended services go out.

Cons: The support from account managers. The customer service is not what it used to be when we first started with Kukui. Account managers should have the basics down to know where the locations are, what they perform and how to generate more business for the customer. Adwords should be related to the business and what drives customers to search for them. Should not be paying for "Arizona emissions repair specialized in OBD1". We have been through 3 account managers in 2 years, and each time it takes 2 months for the next to familiarize themselves with the locations. I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting.

Outstanding

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use.
Customer retention and acquisition options are superb.
Customers find it very simple to use.

Cons: It does make me actually go online once in a while...
There really isn't much that I can complain about.
It works great.

Kukui helped me establish myself as my own brand and as a partner with Napa.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the ease of the dashboard info to know where I was in a glance. If I needed deeper information, it was always very easy to navigate through the siet and retrieve. I LOVE my web site and logo!

Cons: Only had a once per month call with my marketing contact and it felt random and not on a regular schedule. I wish it was more often and on a set date every month or two weeks. Although the calls were very informative.

Overall: New brand that is all my own and a wonderful customer retention tool that was more personalized and informative to my clients.

Vendor Response

by Kukui on September 02, 2017

Thanks Kathleen. We have really enjoyed working with you and your team getting your new site out there. I also appreciate your feedback about your monthly meetings. It is important to us that things are more predictable as well.

Kukui is not only easy to use, it provides a huge array of features!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kukui makes it so easy to access all the information for your business all in one place. They help manage customer accounts, used cars, our website, and the cost is right for our company.

Cons: The only thing i have an issue with is sometimes my pictures for the used cars don't load through all the way, but this is resolved with a email to my rep or to tech support.

Overall: it is easy to keep in touch with our customer base, send out specials, see the day to day of our business and run our website.

We are very happy with Kukui especially with the customer service.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: since I am not terribly experienced with these programes it is important that it be easy to use and understand. I find Kukui to be a great fit for our shop.

Cons: there have been a few times i would like more ease with texting directly from the program, otherwise I can't think of any negatives.

Overall: new customers. Ease in reaching out to existing customers.

My shops were early adopters to the Kukui platform. I can imagine life without Kukui!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The information on the dashboard allows my management team to make clear, accurate decisions on how we spend our marketing dollars.

Great company! Very user friendly and easy to customize to our needs.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it does everything behind the scenes without us having to think about it. We get busy and don't have time to folllow up with customers as much as we'd like, Kukui does that for us!

Kukui has helped us organize our business. It brings everything under one easy to use website.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use of the product is like nothing we've used before. It allows me to pull up a summary of everything I need to see right on the home screen.

Cons: id say that my least favorite thing about kukui is the inability to add appointments to the schedule manually if they were scheduled by phone or email.

The numbers I need at my fingertips.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps me to keep track of my marketing easily and quickly. So when I talk with my coach, he also has access to the platform and we can discuss performance issues with full knowledge laid out in front of us.

Cons: I would like to see some industry benchmarks or a clear description of what those benchmarks are and maybe a suggestion or two about solutions.

Overall: Marketing mastery.

The one time putting all your eggs in one basket pays off!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bundling all your marketing data into one dashboard makes it so easy. Margie is great! I enjoy going over our data monthly with her help. After trying other options this is the best!

Cons: It does so much I forget about some features. I am not good at marketing so creating emails to generate interest is not my favorite.

Great product, even better results, and the best customer service.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: love the internet presence it gives us . Daily we have people coming in that say they found us online. I know this is 100% from kukui.

Cons: Kukui really need to get into the mass text message market. I feel like too much is put into the email marketing when most of this goes to spam, or never gets opened. Texting is like 99.9 open rate, and daily I choose my lunch based on the text messaged specials I get. This is really the only thing I can say that could have a drastic inprovement

Overall: internet marketing, appointments, and customers have direct acess to me 24/7 by contacting through our webpage

Communication has been great

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Like the look & feel, ease of use for my customers, has been easy to get updates and new pictures changed and/or added

Cons: Do not like the tire interface as much, would like to be able to just submit a request for a tire quote if they wanted. A lot of my customers do not want to do it themselves.

Very happy with the process from creation to support

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the flexibility to be able to update and make changes to the site by simply emailing our rep.
We also appreciate the expertise and in suggestions to make the website its best.

Cons: We do not have a compatible POS to work with all that Kukui offers. We would like to use the tracking information that links with the POS.

The best return on my investment for customer acquiring new customers and retaining them.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not computer savvy. This platform allows me to navigate and share with my employees our business and month to month goals on many levels.

Cons: I want it to do more. I am sure the system can do it I just have to find the time to use it more.....

We use it for so many different things, and it helps with customer management so much.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the scheduling functions and the ability to listen to recordings. It helps to manage my staff and customers. The ability to track all of the data and run reports is useful, as well.

Cons: The dashboard is a little difficult to navigate, but operable. I would prefer if there was an easier way to do rescheduling if an appointment is not available.

Lindsey is very responsive and they have created a terrific customized CRM platform for me.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can regularly reach all 4000 people in my customer database without lifting a finger and if I need any customization they can program it for me within a day or two. Also, my representative is very responsive to me and I can reach her virtually any time during the day and get a response back.

Cons: I actually have nothing to criticize about the platform. I am very very happy with it. About the only thing I could say is that it took a few weeks longer to set up then we anticipated, but it was mostly because of the shop management software I was using and not Kukui.

Love using this program

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its the best for my follow up appointments and all my reviews I also love the text option to my customers

Cons: I wish I had more time to do things I know I could be doing, I wish the campaigns were easier to create, but my service rep is amazing so its ok

Overall: makes my job easier knowing I have this to use all day

Very clean design

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Looks good on mobile phones, easy to use when on the run. Customer find it very easy to apply for financing

Cons: Email Communications- Sometimes when wanting to change something or make a change it google adword there is not alway great commuication.

Overall: Website looks good

When I started with Kukui I did not have any experience with the back end of websites. Now I do.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of how it is laid out and the help (?) dropdowns are very straightforward. Customer support has always been top notch and so responsive to all my requests and cries for help.

Cons: I do not have any other software to compare it to. My only complaint is that sometime the options to edit, save, discard are faint and maybe if they were darker that would be helpful.

Overall: Knowledge of the back end and how to do it myself.

Everything in one package. Easy to use, great dash board.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Have someone who knows what to do helping you out, You get a great return on your investment. Great website.

Cons: Have to make sure when changing prices that all, post cards e-mails, reminders are updated at same time

Overall: better work flow, better web site

The all in one pricing makes their services complete for clients, no EXTRA fees!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software keeps our web presence maximised and the customer service allows us to understand the process.

Cons: The exchange rate for Canadian clients hurts. Perhaps opening a Canadian office would make your product much more attractive to potential Canadian clients. This is the only "con".

Overall: Better tracking of customer data. regular sessions with our rep keeps us on top of our information.

Very robust site and helpful staff.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to track the phone call to the sale and to be able to hear the phone conversations. Staff is very accommodating

Cons: It's a lot to learn. But that's a good thing too! It's dependant on emails exclusively for customer contact.

Kukui has been a wonderful tool to help manage and get the most out of our business.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

Cons: I wish they could integrate more of my shop's operating system, however each month they add more features and integration.

Overall: Easy to access and understand data, clean design, helpful and friendly staff.

Haven't been disappointed once.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the all in one aspect. There is so much SEO and Marketing help all in one simple service. The customer support has been perfect. My questions are resolved quickly and professionally. I was originally worried that there was a lot of over promising, and I would experience a lot of under delivery. This has not been the case. I am very happy with Kukui, and I would definitely recommend the service

Cons: There are a few features that i would like to see integrated, or made a little easier to use. But for the most part, I don't have any complaints. Oh, I would like to see this product in other industries. I work for more than one business and wish I had this for my other businesses.

Overall: We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution to get us doing the things we need to do to get ourselves in front of today's customers.

Kukui has been a great platform for us.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of Use, dashboard openness of different graphs and features to track information at a glance, love the check in calls once a month from our rep. (didn't receive that with previous provider)

Cons: Not a whole lot of issues with the control panel. The price seems a little higher than I'd like. That's my only complaint.

Overall: All in one platform instead of having three differnet providers.

I really enjoy having everything at my fingertips.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That everything is right there. It is easy to add things to the website. Especially special days we are going to be closed etc.

Cons: It would be amazing if there was a way to integrate with Google Calendar & also a check in system or software.

Overall: Ease and use access, easily listen to leads. See how leads get turned into profit.

Great to work with.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use for us and for customers.
Love the reviews.
Love the link to Facebook.
Portal pages has lots of info.
Web site was easy to set up

Cons: Was trying to think of cons and could not think of any.
It would be great if it was free, but i am ok paying.

Overall: All in one, Website, reviews, portal.

Great all in one platform that is easy to use and understand

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost a set it and forget it service. Not that you truly forget about it, but Kukui makes it so easy to set up, then you just have to monitor and tweak/adjust to dial it in

Cons: Can be a bit overwhelming with all the features and even after 2+ years, I feel like there are probably some features I still don't fully understand. I think if they would break down the site/service into 5-10 sections and then go through one section a month and really break down what the info means, how it is gathered, and how you can use it in your business, that would be EXTREMELY helpful

Overall: Expert insight on an industry that is almost impossible to keep up with unless it's your full time job

Kukui has done more for me in a short time than all of the other companies I have used together

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The ease of use and the ability to understand what you are looking at. The amount of information that is available and also the amount of options that you have.

Kukui has given us a professional platform for our website, making appointments, followup and more.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I still have access to make changes to my website and specials. I like export part of my database to send out mail pieces.

Cons: I wish the monthly cost was a little less, especially if you have more than one location. I would like for you to be able to handle a little more custom request I have for our website. There has been a couple request that you could not do.

Overall: I get a solid consistent, reliable and professional platform to communicate with my customers. I have had others companies approach me to get our business and I decline as your team really seems to care for their clients and works hard to stay up on new things.

Awesome customer service, the product allows me to communicate with our customers very easy.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The people who manage, update and train the product. It's very easy to know what your business is doing by auditing your dashboard daily. I can train our advisors by listening to phone calls, I can find out what marketing is working to bring in new customers and existing customers. I can send recommended services out and thank you emails.

Cons: Missing the ability to text customer. I would like to see small training classes at national trade shows. Best practices, how to use Kukui to provide greater customer service and increase revenue.

Vendor Response

by Kukui on August 29, 2017

Thanks for the review Joe. Glad that Kukui is working out for your shop. Thanks for the feedback too. I think you can expect to see most of this coming down the pipe in the next few months.

We LOVE Kukui!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Kukui is easy to use! The team at Kukui is great to work with and extremely well versed not only in websites and SEO work but also what works in the automotive industry! I highly recommend!

Vendor Response

by Kukui on August 28, 2017

Thanks Nikki