Quiq

Quiq Messaging

4.5 / 5 2 reviews

Who Uses This Software?

We serve large and small organizations that want to offer their customers a fast and convenient way to engage with them for pre-sales inquiries and/or post-sales support issues via business messaging.


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $3,000.00/year
  • Pricing Details
    Pricing is conversation-based, not seat based, starting at $250 per month.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Quiq
  • goquiq.com/
  • Founded 2015
  • United States

About Quiq Messaging

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Chat, and Kik for help with their pre-sales questions and post-sales support.


Quiq Messaging Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Quiq Messaging Reviews Recently Reviewed!

great, easy implementation. Nice integration with Oracle

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ability to allow customers to use native messaging app; cost is right in line with what we had budgeted. The implementation went very smoothly.

Overall: Adding an emerging channel is very important to us.
So far we have received really good feedback from both customers and our agents.

Messaging with Quiq is a game changer

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of responding to numerous contact channels (SMS, live Chat, and Facebook). Adding SMS allows us to assist customers in new ways.

Cons: Lack of customization. Would like to be able to target chat customers by opening the chat window for based on url's. Reporting is lacking as well. No export options.