Quiq

Quiq Messaging

4.5 / 5 12 reviews

Who Uses This Software?

We serve large and small organizations that want to offer their customers a fast and convenient way to engage with them for pre-sales inquiries and/or post-sales support issues via business messaging.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $3,000.00/year
  • Pricing Details
    Pricing is conversation-based, not seat based, starting at $250 per month.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Quiq
  • goquiq.com/
  • Founded 2015
  • United States

About Quiq Messaging

Quiq makes it easy for a business to connect with customers via one-way or two-way Messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage companies via SMS/text messaging, Facebook Messenger, Web Chat, and Kik for help with their pre-sales questions and post-sales support.


Quiq Messaging Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Quiq Messaging Reviews Recently Reviewed!


Implementation has been great, testing is easy, everything works as expected

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is very easy to use. Requires little training time for the end user. It sits inside Oracle Service Cloud which we already use for our CRM so there is no other system for agents to access.

Cons: My lease favorite part of the system is the reporting in Oracle. The standard reports inside the Quiq website are great; creating custom reports in Oracle is a challenge.

Overall: Offered our callers another way of contacting our institution when phone traffic is congested.

A great tool in the age of technology, where texting has become a primary source of communication.

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of sending and receiving costumer needs quickly and efficiently.

Ability to store previous conversations in email form.

Cons: Not able to store AND retrieve previous costumer contacts.

That the phone number is not tied to our conpany's actual landline number, and has an out of state area code.

For customers...very convenient. For agents...super easy. Great investment for my company.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our customers love the option of Messaging as a contact channel. Because this integrates directly with Oracle Service Cloud, the experience is seamless for the agents.

Cons: I would love to see some additional reporting capabilities for ad hoc and custom reports. That is my only recommendation for improvement.

Great Service, Listened to our NEEDS!!!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Able to receive Photos and Videos, Easy photo download process, Instant auto response messages back to our customers, Reporting,

Cons: Message area to respond back to customers is very small. If we receive photos, the photo section is also very small.

Overall: We have one more option for our customers

Easy to use and not too complicated.

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gives our customers that are out on the field, easy access to our call center. Most of our clients/dealers don't have easy access to a laptop when out on the field, so this is a great solution.

Cons: Call center agents typically have multiple screes that they view during the day. It would be great if there was a pop-up feature that would appear when a call comes in. Just in case you're viewing another screen.

Overall: Best benefit is the ability to have an agent work on more than one client at a time. Helps reduce FTE.

User friendly and convenient.

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus.

Cons: I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly.

Overall: We haven't used it long enough to track benefits.

This is a great program for our needs and those of our visitors/travelers.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease for the visitor as well as our team is what I enjoy most about working with Quiq. Plus, the Quiq team is always available should we have a question.

Cons: There isn't something for me to call out as a "like least" or a con. I am nothing but extremely happy with the program and the Quiq team.

We're new customers but already feel like it's helping us implement omni-channel marketing

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We really enjoy the fact that Quiq gives us the ability to interact with visitors, in a more direct way.

Cons: REALLY WISH THERE WAS AN APP! We have a small team, and no one will want to sit around their computer all weekend waiting for a message to come in. We wish there was an app so that when someone is assigned to monitor Quiq for the weekend, they can answer messages on the go.

Overall: We've really just started using this product, so we haven't been able to really measure them yet. Consumers, who have used the service have said they find it helpful.

This has given our guests an alternative method of communications with us, vs. email or phone.

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use and the ability to have multiple agents available for responses has been so beneficial.

Cons: Still learning the ins and outs of the software, as we use it more learning more about the functionalities available.

Capterra-loader

Easy to onboarding and effective usage by customers. Good product overall

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Love the templates and easy use for the team. Love the sms features. They work well with ease. The admin tools are very good as well.

Cons: Need more platforms for customers to use. We also would like to tag conversations around their topic to track why people use the platform. Mobile response would also be super helpful.

great, easy implementation. Nice integration with Oracle

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ability to allow customers to use native messaging app; cost is right in line with what we had budgeted. The implementation went very smoothly.

Overall: Adding an emerging channel is very important to us.
So far we have received really good feedback from both customers and our agents.

Messaging with Quiq is a game changer

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of responding to numerous contact channels (SMS, live Chat, and Facebook). Adding SMS allows us to assist customers in new ways.

Cons: Lack of customization. Would like to be able to target chat customers by opening the chat window for based on url's. Reporting is lacking as well. No export options.