--- title: "Quiq Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Quiq Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/166780/Quiq-Messaging/" page_type: "product" language: "en" --- # Quiq Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Quiq ## What is Quiq? Quiq is a cloud-based customer experience platform that uses AI agents to resolve customer issues end-to-end across voice, chat, SMS, email, and messaging apps. AI agents complete real actions such as processing returns, updating accounts, and scheduling appointments through direct connections to business systems. Businesses use Quiq to reduce the volume of interactions routed to human agents while giving those agents real-time assistance, conversation summaries, and CRM-connected recommendations. A unified workspace consolidates all digital channels in one place, with native payment processing and CRM embedding. Core features include AI agent building and testing tools, omnichannel engagement, outbound messaging, customizable reporting, and integrations with Salesforce, Zendesk, Oracle, and Stripe. Quiq is best suited for large consumer-facing businesses in retail, travel, hospitality, financial services, and home services that handle high volumes of customer conversations. ## What is Quiq used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $6000 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quiq?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://Quiq.com&name=Quiq) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quiq 4.5 (37) VS. [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting Price $6000 Per Feature, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (37) Ease Of Use 4.9 (207) Value For Money 4.5 (32) Value For Money 4.9 (204) Customer Service 4.6 (34) Customer Service 5.0 (205) ## Quiq alternatives [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) [View all alternatives](https://www.capterra.com/p/166780/Quiq-Messaging/alternatives/) ## FAQs about Quiq Overview ### Which roles and teams benefit most from Quiq? Quiq is most used by customer experience, contact center, and customer care leaders who manage messaging workflows, agent performance, and service responsiveness. Sales managers and lending teams use it to engage prospects and speed conversations, while IT and platform managers support integrations, routing, and operational visibility across service channels. Answer based on 37 reviews Overview ### What company size and specific industries is Quiq built for? Quiq is designed for large enterprises in retail, travel and hospitality, consumer services, financial services, and home services that handle high volumes of customer conversations and complex service interactions. It is built for organizations that need support for frequent, multi-step customer communication across these sectors. Features and Usability ### What are the key features of Quiq? Quiq offers customer communication, quality management, and workflow automation across live chat, SMS messaging, email management, and one-to-one messaging. Key features include automated routing, autoresponders, chatbot, inbox management, CRM integration, real-time analytics, and customer service analytics for managing multi-channel conversations. Integrations ### Which third-party tools and platforms does Quiq integrate with? Quiq integrates with Agentforce Sales, Agentforce Service, Genesys Cloud CX, Intuit Mailchimp Email Marketing, SAP ECC, and Zendesk AI. These integrations cover CRM, customer service, contact center, email marketing, and enterprise resource planning platforms, giving Quiq connections across core customer support and business systems. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Quiq offer? Quiq provides webinars, documentation, and videos to help teams get started. Webinars support live instruction and guided setup, documentation offers written reference material for common tasks and features, and videos provide visual walkthroughs for self-paced learning and review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Quiq offer? Quiq provides Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. Reviewers describe the support team as helpful and responsive, with strong implementation help and timely action, though some note slower case responses and occasional frustrations with follow-up. Answer based on 8 reviews ## Features AI summary Based on 1,732 AI Agents for Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**59%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Quiq supports all three of the features reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Call Center Management**. Together, these capabilities help businesses respond to customers faster, manage service conversations across channels, and coordinate call operations more effectively, allowing teams to deliver more timely and consistent support. Appointment Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Inbox Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Quiq 106 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (37) 4.3 Based on 37 reviews ## Pricing Value for money 4.5 (32) Free Trial Basic $6,000 Per Feature,Per Month Value for money 4.5 (32) 4.5 Based on 32 reviews ## Integrations [ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/)[ Intuit Mailchimp Email Marketing](https://www.capterra.com/p/10059087/Intuit-Mailchimp-Email-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (34) 4.6 Based on 34 reviews ## User reviews Overall rating 4.5 Based on 37 reviews Filter by rating 5(23) 4(13) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent PG Paulo G. Sr. QA Automation Engineer Information Technology and Services ### "Good tool for Real Time Messaging" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 13, 2024 It is a great experience being part of a large company Pros it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems Cons It requires a lot of learning to get full usage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Marni N. Remote Customer Support Lead Internet ### "Enables multiple channel customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2022 Pros Quiq Messaging has a number of unique features thamakes multi-channel customer support possible for us. Cons Customer service of Quiq Messaging should be faster in responding the cases that we create in their resolution center. Switched from [Kapture CX](https://www.capterra.com/p/266354/Kapture/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sales Agent Telecommunications ### "A child could report metrics better than Quiq" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 4, 2020 Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. Pros I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. Cons Reporting is inaccurate and timing is not counted properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Peggy C. Director Higher Education ### "Texas A&M University & Quiq" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2019 Pros \- integration with existing CRM - easy to use - easy to train staff - easy to implement - customer support - cost Cons Reporting could be a little more robust.... being able to validate the effort/cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TJ Todd J. Chief Lending Officer Financial Services ### "Cyprus Text Implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2019 At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. Pros I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. Cons There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. Reasons for choosing Quiq Primarily for the opportunity to use text and chat as one solution for the entire contact center and to deflect inbound calls away from the phone and onto text. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Rachelle M. Director Higher Education ### "Quiq has helped us greatly communicate with our students" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 Quiq texting has allow us to communicate better with our students and allows them to communicate with us on their time and not have to wait in our phone queue. Pros Easy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage Cons The reporting capabilities were not where they needed to be when we went live. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Serdar C. Sr manager operations Retail ### "Great Partners " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use . Pros Below list is what I like about this software 1. Great support. It makes the app easy to manage, troubleshoot and improve. 2. Easy integration with oracle service cloud 3. Continuous investment to make it easy to deploy 4. Great employees and ceo Cons Below are some of the opportunities based on Omni channel experience 1. Not easy to use via mobile devices 2. Reporting needs to be more complex and customizable Reasons for choosing Quiq Price and ease of implementation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jennifer B. Guest Services Manager, North America Leisure, Travel & Tourism ### "Club Med " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 Becoming more multichannel. Giving our clients more options to contact us outside of the phone. Pros Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed. Cons We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point. Switched from [Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/) Ended contract with Oracle, no longer using. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JG Jerrod G. Support Center Director Education Management ### "Quiq to Implement, Quiq to Use, Quiq to Like" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 12, 2019 Our office is happy with the purchase and user experience. I would highly recommend this product/service to others. Pros Very intuitive and easy to use. Great feature set for the price of the software. Cons Some hiccups with implementation, but nothing out of the ordinary for a new system implementation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Thomas C. IT Manager Financial Services ### "Nice Product for Both Salesforce and Non Salesforce Uers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2019 Pros Works for both Salesforce and Non Salesforce users. Cons Updates on Bugs could be more involved. Verification process is clunky Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/166780/Quiq-Messaging/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Wati vs Quiq](https://www.capterra.com/compare/166780-204314/Quiq-Messaging-vs-WATI)