# Page 2 | Quiq Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Quiq the right Customer Support solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166780/Quiq-Messaging/reviews --- Quiq 4.5 (37) [View alternatives](https://www.capterra.com/p/166780/Quiq-Messaging/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Quiq ## Showing most helpful reviews Showing 26-37 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GD Gerabel D. TSR Tier1 Security and Investigations Used the software for: Less than 6 months ### "this software is the definition of innovative " March 5, 2019 5.0 Pros this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied. Cons sometimes it's just really confusing since there are so many graphs showing on my window Review Source PH Paulina H. Outdoor Pursuits Reservations Supervisor Used the software for: 6-12 months ### "A great tool in the age of technology, where texting has become a primary source of communication." April 12, 2018 4.0 Pros Ease of sending and receiving costumer needs quickly and efficiently. Ability to store previous conversations in email form. Cons Not able to store AND retrieve previous costumer contacts. That the phone number is not tied to our conpany's actual landline number, and has an out of state area code. Review Source AT Alex T. Executive Director Used the software for: 6-12 months ### "This is a great program for our needs and those of our visitors/travelers." April 2, 2018 5.0 Pros The ease for the visitor as well as our team is what I enjoy most about working with Quiq. Plus, the Quiq team is always available should we have a question. Cons There isn't something for me to call out as a "like least" or a con. I am nothing but extremely happy with the program and the Quiq team. Review Source KK Kaylee K. Salesforce Administrator Financial Services Used the software for: Less than 6 months ### "Quiq with Salesforce" May 21, 2019 4.0 Our company and members have been enjoying the product and enhanced communication channels. Pros User Interface is clean. Texting is simple and user-friendly. Cons Reporting is weaker than we would have hoped for. We have integrated with Salesforce, so we were able to create additional reports to supplement our needs. Admin side has a little learning curve, but it could be streamlined/simplified for better use. Review Source JL Justin L. Digital Branding Manger Hospitality Used the software for: Less than 6 months ### "We're new customers but already feel like it's helping us implement omni-channel marketing " March 30, 2018 5.0 We've really just started using this product, so we haven't been able to really measure them yet. Consumers, who have used the service have said they find it helpful. Pros We really enjoy the fact that Quiq gives us the ability to interact with visitors, in a more direct way. Cons REALLY WISH THERE WAS AN APP! We have a small team, and no one will want to sit around their computer all weekend waiting for a message to come in. We wish there was an app so that when someone is assigned to monitor Quiq for the weekend, they can answer messages on the go. Review Source JG Jerrod G. Support Center Director Education Management Used the software for: Less than 6 months ### "Quiq to Implement, Quiq to Use, Quiq to Like" August 12, 2019 5.0 Our office is happy with the purchase and user experience. I would highly recommend this product/service to others. Pros Very intuitive and easy to use. Great feature set for the price of the software. Cons Some hiccups with implementation, but nothing out of the ordinary for a new system implementation. Review Source LP Lindsay P. Manager of Salesforce Products Retail Used the software for: Less than 6 months ### "I love Quiq " May 24, 2019 5.0 Pros Easiest implementation ever. Very intuitive, easy to learn with very little training. Cons The product was pretty new the first time I implemented so we learned together sometimes what the limitations of integrating with Salesforce were. Review Source LS Laurie S. Sr. Manager of Customer Relations Used the software for: Less than 6 months ### "For customers...very convenient. For agents...super easy. Great investment for my company. " April 6, 2018 5.0 Pros Our customers love the option of Messaging as a contact channel. Because this integrates directly with Oracle Service Cloud, the experience is seamless for the agents. Cons I would love to see some additional reporting capabilities for ad hoc and custom reports. That is my only recommendation for improvement. Review Source BW Bradle W. Consultant Law Practice Used the software for: Less than 6 months ### "Quiq has improved our customer engagement 100x over" June 23, 2019 4.0 Pros Quiq combines all of the benefits of customer engagement tools into one easy to use platform. Before Quiq we were using 3 different tools to do half as much. Cons It can be overwhelming at times to understand how to best use the tool. Review Source VR Verified Reviewer Services & Events Manager Used the software for: Less than 6 months ### "User friendly and convenient." April 3, 2018 4.0 We haven't used it long enough to track benefits. Pros I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus. Cons I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly. Review Source VR Verified Reviewer Reservations Manager Used the software for: Less than 6 months ### "This has given our guests an alternative method of communications with us, vs. email or phone." March 29, 2018 4.0 Pros The ease of use and the ability to have multiple agents available for responses has been so beneficial. Cons Still learning the ins and outs of the software, as we use it more learning more about the functionalities available. Review Source JC Justin C. Customer Care Manager Used the software for: Less than 6 months ### "Messaging with Quiq is a game changer" October 19, 2017 4.0 Pros Ease of responding to numerous contact channels (SMS, live Chat, and Facebook). Adding SMS allows us to assist customers in new ways. Cons Lack of customization. Would like to be able to target chat customers by opening the chat window for based on url's. Reporting is lacking as well. No export options. 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