Handshake

4.5 / 5 29 reviews

Who Uses This Software?

Enterprise, mid-sized and small manufacturers, distributors and wholesalers across industries including consumer goods, hardware & industrial, food & beverage, gift & homewares, apparel and more.


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Handshake
  • handshake.com
  • Founded 2011
  • United States

About Handshake

B2B eCommerce Platform for manufacturers, distributors and wholesalers. A single platform for sales rep and customer orders. Handshake Direct Online is a B2B eCommerce website that provides a 24/7 online ordering destination for your B2B customers. Handshake Direct Mobile is a native mobile customer ordering app. Customers can place orders in the aisle of a store, in the stockroom or basement of their location. Barcode scanning and fast ordering functionality. Request a demo today!


Handshake Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Handshake Reviews Recently Reviewed!

Makes writing orders or suggested orders quick and easy.

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Visual format, makes order easily readable by customer. Quick and easy to reference previous orders and info.

Cons: "Syncing data" sometimes goes on for minutes, sometimes I just have to take the order on my notes app and fill in handshake later when it's done syncing. Location services to auto-fill our orders' location would be nice. And integration with our promo pricing (pricescripting) so orders display actual current WS would be helpful, both for informing customers what their order total will be as well as confirming to me the promo pricing will be applied. Not sure if this last point is possible as it involves two separate programs (netsuite and handshake)

Overall: Makes writing my orders very quick and convenient; valuable organized history of customers' orders, as well as a professional looking format for order confirmations or suggested orders.

Great

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easiness for both customers and ourselves to use the system. Lovely, simple format. We have received some great customer feedback.

Cons: Having the customer fill in their information on the login screen, then its gets sent to us to manually input ourselves.
Could there not be a function that, like orders, customers put the data in, submit it, and we get to review rather than the current manual process.

Also, short term licenses would be very helpful for us during trade shows. The operation of scanning barcodes is appealing but the price tag for a year is not encouraging. I would pay for three or four short term licenses, a few times a year to help with trade shows.

Changing stock levels without bulk importing and exporting.

Overall: lots of orders

As a non tech 68 year old I was apprehensive, now I can't imagine doing without it.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Simplifies the whole ordering process. Having a current inventory status info lowers Back orders.
ease of operation

Cons: Using the flagging operation is of the CIR is tedious. The result with a single order with both credits and order. these should be able to separate and compare numbers

Awesome going paperless

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: No more paperwork on dashboard I like I can get signature and email on the spot. I have my customer information entered and is easy to access.

Cons: When I go to it and times halfway through it takes me back to main screen and I have to remember where I was

Overall: Day to day time saver

This program makes order writing and submission easier than ever

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Writing, confirming, and tracking Purchase orders is simple for factories, reps, and customers. Order writing can happen while walking on the sales floor with the buyer and looking directly at the current inventory on hand. Many Customers do not track their Purchase orders very well...so we are able to send them a copy instantly to their email....and they never "don't remember placing the order".
orders can be easily split for multiple ship dates.

Cons: information in the order history changes when products are discontinued. It makes finding replacement with current product offerings more difficult.

Handshake has been great! Writing orders is so much faster and organized.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Clean, organized and well thought out. I don't have to carry my laptop anymore for price sheets or program info. I have it all on this app.

Cons: Needs a section for notes on each factory. I can add notes for each customer. I want the same thing for each factory.

Overall: Faster order writing. No need to carry my laptop anymore. Can check prices for any factory and item all on one app.

HS is a great order writing app. it has changed my life, my company's life & my sales reps lives

Nov 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: handshake is easy to use, lots of options, speeds up the order writing & transmission process, great customer service

Cons: there are some features that i wish could be changed, and most eventually get changed, but not all
for example, i wish a product could be listed on more than one category

Overall: as i explained in all the other questions, handshake simplifies and speeds up order writing, order transmission, submitting possible orders to clients, the many reports help alot, and on and on. handshake is AN INDISPENSABLE PART OF MY BUSINESS. don't know how i got along with out it, and don't know how i could get along without it in the future. keep up the good work

A wholesale must have

Nov 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The flexibility and ease of taking orders during tradeshows really revolutionized how productive we were able to be during show periods. With a robust catalog, Handshake makes it seamless for us and the customers.

Cons: There is no payment processing currently available to capture payments. Setting up skus is somewhat time consuming and manual.

I love that it is easy, simple, and quick!

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like most about Handshake is that it is a simple set up process to enter customers and products and customer service is great! It also has Q & A section and tutorials available which is so helpful.

Cons: What I like least about the software is that it needs to be available on tablets also not just ipads/iphones. I would also like to be able to run reports from the desktop version instead of switching between the ipad and computer.

Best software for sales representatives that I've used in my 25 year career.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Photos of every product, ability to enlarge photo onscreen, customer lookup, navigation is simple, easy to email order copies to customer

Cons: Sometimes we have issues when there are Handshake and/or iPad updates. I wish the order would stay in Handshake archives longer.

Dependable, Effective, User friendly

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy how easy it is to use, I love the simple format and it makes my job a lot more easier and organized.

Cons: I don't like how sometimes it will crash..Although it always comes back with the option to go back to the order you were working on. There's not much else to say!

Overall: Every customer now receives a well written, organized packing slip and invoice. Each order gets taken to the back for other workers to start pulling it and now there is less waiting time since there is hardly any confusion.

Easy and effective order entry system

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy entering and customers get an email copy instantly. Also has nice picture of each styles order

Cons: its hard to set code same items in different size ranges individually. Also sometimes goes offline

Handshake Is Awesome

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that it is easy to use, I also like the fact that I can send a dealer PO confirmation to the dealer.

Cons: I don't like that you need to be connected to the internet to be able to use it. Lots of areas that I go to have very limited internet access and this makes it hard to use.

Overall: Sending orders very quickly for processing.

Very easy

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very easy to use, creating orders, making changes, exporting, etc. I would recommend this to another user.

Cons: Some functions that can't be changed, customization. Satisfied with work around and overall functionality.

We recommend Handshake to everyone we meet.

Aug 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Elk is an Australian based fashion and accessories brand with over 800 customers worldwide. We have salespeople and rep groups on two continents, and multiple currencies all of which Handshake handles with ease. We have been working with the team at Handshake for over 5 years now, since the very beginning and couldn't be happier with the app and the personalized service that comes with it. Handshake has helped us to grow our wholesale business worldwide by putting product and sales information at our Rep's fingertips. Integrating into our existing accounts and warehousing systems, it allow professional, smooth and successful sales and distribution across the world. The sales, customer success and support teams are always available for fast responses to questions, and if you can think of a new feature, chances are it is already in the works! They're a fun and lively team, with their finger on the pulse, constantly building on an already great product. We love it!

Great App - Time Saver

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since we started using Handshake we have been able to work with more customers at trade shows in the same amount of time. It makes the process much quicker, and our customers are happy to be in and out of our booth knowing that they have the order with pictures in their inbox. Its also saved our back office weeks of order processing time, allowing us to get orders to our factories much faster. We are very happy with Handshake!

Handshake is the best!

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have had Handshake for over a year now and we are very pleased. Order writing has never been so easy and it is great to be able to have access to our customers' information on our smart phones and iPads. We love it!

Simple, Smart and Powerful

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Well into our third year with Handshake and still going strong. Handshake has increased the productivity of our outside sales team and dramatically improved the efficiency and accuracy of our operations.

Pros: Easy to use and simple to learn. Users can be writing order within a few hours.

Cons: Would love to see more base CRM functions

The perfect app for writing orders at trade shows!

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We began using Handshake almost a year ago for the trade shows our company personally attends throughout the year. Prior to Handshake everything was very analog for us, we wrote down orders on carbon copy forms and our customers left our booth with a copy of their order that was completely illegible (the carbon copies were a mess). This also meant none of our show orders could be processed while we were still at the show, because everything had to wait until we got back from the week-long show with the copies in hand before our team could start processing them. With Handshake, we take orders on our iPad minis and as the customer leaves the booth a copy of the order is immediately emailed to them as well as our team back at the office. This allows the customer to have a clear and concise record (with pictures!) of what they ordered and it also allows our folks to process the order immediately as opposed to waiting several days. Handshake has helped in countless ways and really we could not be more happy with how much more efficient we became! The user interface is clean and easy to navigate which is certainly important when taking a customer's order as it eliminates room for error.

Pros: Usability, clean interface, speed, reporting options

My Favorite Business App

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm an independent sales rep with multiple lines and have been using Handshake for over 3 years. This app never disappoints and has worked seamlessly on the road and at trade shows. I even use it when customers phone in an order, it is that easy and fast to use. And then with a couple clicks I can send it right on to my manufacturer and a copy to the customer. No more homework at the end of a long day! Set up is easy, and updating pricing and adding new product takes no time at all. The Handshake customer service team has been quick to answer my questions and they have an excellent understanding of what tools a rep needs to get the job done.

Pros: Handshake has made order writing fun, for me and my customer. I have multiple lines at my fingertips with images, pricing and product details. The search feature works quickly and with 15,000+ sku's that's important! I could go on but I think the five stars I gave in every category speaks for itself.

A Must-Have for Any Sales Organization

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company has been using Handshake for over year for the sales reps and recently added the B2B capabilities. The ease of use and the ability to share accurate sku and stock info with our reps and our customers in an automatic fashion has made it integral to our business. We have seen double-digit growth from trade shows as well as significant increase in average order size due to the app. Handshake is more than just an online catalog for our business. At this point, it is a key tool for us to maintain and grow our business.

Pros: Clean and easy-to-use interface, great customer service, easy to on-board even the most technophobe sales reps or customers, easy to maintain and update, great value for cost

Cons: Limited ability to customize

Save Time with Handshake

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent with apps that saved the sales reps time and saved us money. Handshake accomplished both of those. Back then- sales reps were handwriting order forms and faxing them to our customer service dept. Then we had 4 people in our home office manually entering those orders! That is so much wasted time on both sides and there was a lot of room for error. With Handshake- our sales reps can easily find the product, show the images to their account, and place the order within a few minutes. Then the order is sent directly into our system- no more manual data entry. Time saved by the sales rep- 1-2 hours each day, which means they could see an extra customer during the day (and make another sale!) or not have to work at night. Time saved by the home office 4-5 hours per day. Now 2 of those 4 people in our home office have been moved to other open positions in the department, saving us money that would have been spent hiring someone new. Overall the experience with Handshake has been exceptional. It's a great product, easy to use and very efficient. We now have over 200 sales reps internationally that have been using Handshake for almost 4 years and they love it!

Pros: Great customer service, very knowledgeable and courteous. They have a great team at Handshake- from the CEO to the Customer Support Specialists. There are no regrets with choosing Handshake for our sales rep ordering tool.

Cons: Just keep doing what you are doing Handshake!

The best Wholesale Platform

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We thoroughly researched all the competing platforms for wholesale ordering via iPad and web and found Handshake to offer the best product, service and value. It's been nearly a year since we signed up with Handshake and we're very pleased with the product. Would highly recommend.

Eliminates the handwritten order mistakes

Aug 10, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We are still discovering the bonuses of this system. Working with the tutorials and finding a great Customer Service Rep that I can email on an on going basis has been useful. We have not invited all of our accounts to the system, but those that have, are finding it to be very easy to use.

Pros: Eliminates the handwritten order mistakes, with inventory updates the customer knows right away if the goods are available

Cons: It took a little while to get a good groove with a customer service rep. Having to understand that an email is your only contact, no phone number to pick up and call a specific person, that understands your needs. Email now working (Faisal is awesome!!), just took time to find my perfect match ;)

Fantastic app for the salesteam!

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were looking for a tool for our sales team where they could browse our product catalogue. We are selling flooring and wall products so product samples took a lot of space and heavy to carry around. Handshake makes it way easier to present products, find prices and set an order. Integrating it with our ERP system made the maintenance easy. Great support and if you have any wishes they are glad to hear from you.

Pros: Great presentation of products with large images, easy to set order, great support and integration.

Have not written an order for over 3 years

Aug 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For producing orders quickly and reliably there is no equivalent app for electronic devices. it is slick and easy to use for my sales team. I use it on my iPhone 6 plus as my preferred device for creating orders as the iPad is sometimes not on me so I can run everything from this device including upto date sales reports. If a customer rings I can do the order there and then while on handsfree. I have all there sales history and the sales can be confirmed, emailed to client and in the office within seconds of saying good bye to my client. It does not get any better than this for creating orders.

Pros: Not complicated Can be used on iPhone or iPad Very very quick and we have thousands of skus and each reps produces up to10 orders a day and we have had not a single issue in 3 years Customer history is an invaluable sales tool Customer support the best I've ever experienced considering we are in Australia and there in USA Product matrix or variants

Cons: Not a single Con but Wishlist Able to produce a customer credit easily Customer history sorted there category in addition to the default date taken A user field that can be used to sort and filter customers by a unique run code A 4x2 grid or similar for showing product catalogue as we have to many products for the single item view

Best trade show app I've used yet

Aug 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For the cost & export ability to Quickbooks, Handshake packs a punch. I've used many different handheld apps to write orders during trade shows electronically - more times than not the issue is that you end up keying them in manually when back in the office. Handshake allowed us to speed up our processing time, now instead of a customer being invoiced 1-1.5 weeks after the show, when they say they want it "ASAP", we can invoice them within the hour and ship them the next day. Over all, the app is very well laid out, user friendly and customer service has always been great.

Pros: exporting, user friendly, cost

May 18, 2016
4/5
Overall

Jul 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money