Who Uses This Software?

AroFlo services thousands of users across the trades, construction and field services industries including Electrical, Plumbing, HVAC, Facilities Maintenance, Solar, Painting, Cleaning, Security+ more


Average Ratings

50 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • AroFlo
  • www.aroflo.com/
  • Founded 2001
  • Australia

About AroFlo

Built by a former tradesman, AroFlo has been turning around field service businesses since 2001. Our system was built for the cloud right from the start so its fast, reliable and incredibly powerful. Everything you need can be accessed and processed using practically any mobile device, in any location. Scheduling, timesheets, job tracking, quotes, inventory, workplace safety, GPS tracking, document storage, invoices, customer payments, accounting integrations and more. Get your free demo today.


AroFlo Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

AroFlo Reviews Recently Reviewed!


AroFlo used in a field service environment

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system.

Cons: 1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process.

2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van.

3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish.

4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo!

Overall: We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing.

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product we will pass on your feedback on to development

Terrible customer service, terrible prehistoric browser based product that never evolves

May 14, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
Likely

Comments: Do yourself a favour and avoid this product for the longevity of a business. The is nothing worse than investing all your time and effort to setup the product only to find out later it's limitations of which you told did not exist forcing you to continue on with the product until you can allocate funds and resources to make the jump to yet again another product. You will find in the short term the product will do as you would expect if you've never used any cloud based products such as this, however, do your research as you'll soon find products that offer so much more for less or of the same value providing far better value for money. For the record, we as a business have been using Aroflo since 2013. A product that hasn't evolved in the slightest since then.

Pros: I wish I could list a number of PRO's for this product, but unfortunately any that I list would be the same as any other product of similar nature on the market. It's a shame there isn't one area this product excels at allowing me to state specifically.

Cons: Customer service is terrible. Don't get me wrong, those in the position to help do their best to help you....when they eventually return your support e-mail or call. Furthermore, even when you prove to them they have bugs, errors or the server the software is hosted on is unreliable, they completely deny any responsibility and throw it back at you as your problem, effectively treating you as if you have no idea what you're talking about. - Server reliability is so sporadic. There are periods during the day where the connection drops as you go to save a quotation thus forcing you to completely re-write it or save it momentarily which resets your page back to the top rather than back to your work space. It can also have periods where it is completely slow. - Forms and functionality of the forms is so limited and difficult to use that I've even had their support staff have to create forms EXTERNALLY to upload because they couldn't even achieve a result that is otherwise simple. - Browser based product. It's 2018 and we have a product that is slow and limited to all the issues that are presented when bound by a browser. There is no true offline mode. The software relies on you to take note when your signal drops out and select the offline mode for it to work which is unrealistic in field service and a prehistoric method of doing things. - Price point is on par with other products, but functionality and limitations along with all their bugs suggests the value for money is not there. - Updates. A real pet hate for our business is having a product who's functionality and design changes so dramatically without notification. Menu's get relocated, colour scheme's change on you forcing you to change them back manually and a magnitude of other changes are made over night forcing you to find out where they've been made and what you have to instruct your staff to do differently before they start operating. - Mobile optimization is near on non existent. The field app functions and operates as it should, however, the office login is not optimized what so ever meaning you cannot even do a quotation through it along with operating your business on the fly; everything is forced through the field login.

Velocity Electrical

Mar 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Start-to-finish job management record hours, materials, expenses and notes against tasks

Centralised dashboard view all tasks in `real time

Complete field mobility run your business remotely

Power scheduling calendar manage and assign staff to jobs from any location

Powerful and easy-to-use job estimating software instantly and accurately quote on-site

Real time invoicing immediately turn jobs into invoices, even out on the job

Accounting integration combine AroFlo with Xero, MYOB, Reckon, QuickBooks and SAASU

Purchase orders and stock control place orders from the field or office

Order direct from suppliers with integrated online supplier catalogues

Electronically manage timesheets increase billable hours

Assign customised checklists to tasks for OH&S and compliance requirements

GPS tracking assign your closest field worker to urgent jobs

Attach documents and upload photos directly to tasks

Full contractor management and optional contractor access

Optional remote client access 24/7 interface for clients to register service calls

Dynamic report with up-to-date tracking of your business

User friendly interface designed for hand-held devices and big, grubby hands

Cons: The odd work around which usually get fixed in good time.

Overall: From day 1 Aroflo changed my life and the way I conducted business in amazing ways. Paper was thrown out and all procedures were systemised and streamlined. Costs were identified and cut and the staff loved it. I had thoroughly investigated the competitors and cannot speak more highly of Aroflo.

I now live overseas for 6-8 months per year with my core operation more profitable than ever and starting multiple businesses as a result of this product. Please feel free to contact me for more info.

LOVE IT !

Recommendations to other buyers: There is always someone available at support to speak to and the on boarding is a real easy process.

The best all round solution for trade businesses

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The scheduling was the biggest game changer for our business, just being able to colour code our tradies, move them around, swap jobs and see in real time where they are so that adjustments can be made quickly when jobs go quicker or slower than expected. The fact you can access Aroflo from any device with an internet connection is also such a good benefit

Cons: Back in 2011 when we set this up there was very little help with regards to setting up invoice and quote templates and that took a long time to get right at the outset and so delayed implementation considerably

Overall: I have loved using Aroflo because it's made my life easier by having everything but our final accounting done through it. Having the guys timesheets, inventory, real time scheduling, reporting and compliance all kept within the one package has meant that running our business has become a smooth machine rather than the paper trail of double handling it used to be. We've been able to go completely paperless by using the system with 2 screens which has also been great. I was sold within the first year when we more than doubled our turnover just by billing out the time we were actually on site! We also receive payment on completion of all private jobs which means zero bad debts, all because we can see exactly what's going on in our business at all times. And last but not least, the support team at Aroflo are exceptional in their patience and effort at resolving any issues that arise which has been an absolute essential element of our experience using this system. Keep up the good work!

Vendor Response

by AroFlo on October 29, 2018

Thank you for your great review, things have come a long way since 2011 we are so happy AroFlo has made such a big change to the way you run your business

Tates review

Oct 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to customise the way most things operate, to adjust what AroFlo does around the business rather than the other way around. The layout is easy to understand and use. Customer support is great, being able to call and get an answer is the best feature, just getting an answer quick makes life so much easier. I also use the live chat quiet a bit for less complicated questions.

Cons: There is some areas of AroFlo that could be more automated or have the options to be. For example you already have an arrived on site checklist item most the time there should be an option for this to automatically change job status to 'in progress' as techs often seem to forget. Also the custom form being a bit smarter would be great, the ability to have the answer to questions alter the other questions asked later on or even change the default print layout.

Doing something about jobs with multiple order numbers would be great, we can be doing 7 services at the moment and each have a different order number, so we have to create 7 jobs. If there was a way AroFlo could manage this situation better it would save us a lot of time. Wether there was a easy way to clone task info or have multiple orders and invoices from one task.

Overall: Overall I am very happy with AroFlo, I am very picky about how everything is going to work which is this far working out well. However I do very much get the feeling that you only get out of AroFlo what you put in and in speaking to several people (non referral from you guys) I now know they are not seem aware they are not using the system optimally. Austlift for example we work with and spoke to, they have setup the system with only one business unit despite having outlets in most major Australian cities. The reason I know this is when we spoke to them, they complained that they couldn't tell which state the stock was in when looking in the system. Maybe calling clients once they are setup to ask them about issues would be advantageous to you guys so you can make sure there people are getting the most out of the system and therefore be happier with it.

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product we will pass on your feedback on to development

Aroflo - less than average

Apr 12, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The concept is good, it would be great if Aroflo could smoothly achieve all the functions offered and the software wasn't so problematic and onerous to use.

Cons: Everything about the delivery Sales and support teams claims about Aroflos capabilities are questionable and less than forthright High implementation costs and resource requirements for set up Doesn't fully integrate with Xero, Aroflo are aware of this however still haven't highlighted this on their website No refunds if Aroflo doesn't meet your requirements, Aroflo will say this is due to high training costs No option to trial Aroflo, in hindsight this should ring alarm bells

Vendor Response

by AroFlo on June 25, 2017

Thank you for your anonymous review. If we could identify your AroFlo account I¿m sure we could have addressed some of the issues you have raised.

AroFlo has a huge range of capabilities so we can¿t cover every aspect of the system in our sales demos. We can only focus on things that are brought to our attention by the client during the demonstration.

If a specific business requirement is raised that our system can¿t address, we¿re always 100% honest about it and don¿t make any false promises. It¿s counterproductive to sell our system to unsuitable clients as we have no lock-in contracts so clients can cancel at any time. We do actually offer a trial of our software but our preference is to always take prospective clients through the software first as it is incredibly feature rich.

AroFlo does fully integrate with Xero but I believe you referring to our system¿s previous inability to handle supplier credits. This enhancement has now been released and more information can be viewed here https://tinyurl.com/y88bv99j.

Further clarification on our Xero integration and a table outlining the data we push and pull between the two systems can be viewed at http://aroflo.com/features/xero-integration/

Couldn't even get started- Looks cheap, but its not.

Feb 27, 2017
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: This software has all the hallmarks of a unique and forward looking product

Cons: No support. Flaky cloud server, dropped out many times in training

Overall: Im highly computer literate, I looked at the blurb and had the phone conversation with Aroflo

After I had signed up, I found Aroflo to be so difficult to start that I looked for a training company. Aroflo were anything but helpful in this arena.

I found the ONLY company that sets up and trains in Aroflo in Australia (I should have stopped then), I invested four thousand dollars on training, plus my own time stopping the business, only to be told that I have a complex business and need to spend many thousands over 20k more just to get started.

I saw the system fall over in training on many occasion, I felt sorry for the trainer having to try to make excuses for why the software was so flaky.



Unfortunately I think I will pull up stumps and pay for Orbis Pro or something that has their product together. Very disappointing outcome Aroflo.

Good luck attracting any small business with this type of support, they will go bankrupt before sending an invoice!

This "CHEAP" option comes with absolutely no support, and rather dubious system stability.

Recommendations to other buyers: Its not cheap after you spend weeks, months setting it up.

Vendor Response

by AroFlo on March 09, 2017

Alex, thanks for sharing your experiences with AroFlo. I¿ve been in touch with your Account Manager who informed me that since writing your review you spoke with him and decided to stick with AroFlo which is great to hear. Just to clarify one point, we do have AroFlo implementation experts in every state but Kappa Business Solutions is definitely the most experienced which is why we directed Rebecca your way. Your set design business is incredibly unique and a far cry from our usual client business model which is why we recommended Rebecca. Her AroFlo knowledge is huge and she specialises in making the system work for unique businesses. Most clients can get our system up and running with our standard online training and support but sometimes clients need extra assistance. We apologise for the disruptions to the system during your training but we were making infrastructure improvements at the time. You can always refer to https://status.aroflo.com/ for our latest system updates.

Aroflo didn't deliver according to promises - we were mislead on credits and integration.

Mar 12, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Scheduling calendar is good.

Cons: Financial side is very poor, not an intuitive system to use.

Overall: Aroflo have marketed themselves as 'integrating with Xero' (and charge a high fee to do so), however they only integrate invoices, not credits. Before we signed up, we made it very clear to Aroflo that supplier invoice/credit imports was one of our most important criteria in a workflow system, as we process a large number on a daily basis (as do many trade businesses). In June, we supplied their Sales & Development Team with samples of our import files (showing invoices & credits) which they assured us could be set up to be imported and integrated. Finally in October, after months of supplier import issues, we were told Aroflo was unable to import credits and the credits could not be integrated with Xero. Further to this, we have been told upon our cancellation, that Aroflo were aware the entire time that this was the case. We invested a large amount of time and effort in setting up the system and feel we have been very mislead. Xero is the financial heart of our business and our financial accuracy has been been impacted badly. Be wary of the smooth talking customer service team and the slick website, this is a clunky, glitchy workflow management system that does not integrate well with Xero.

Vendor Response

by AroFlo on June 25, 2017

At AroFlo we consider all enhancement requests from our clients and prioritise them based on the needs of our entire user base. We increased the priority of the credit notes enhancement you requested but were unable to resolve the issue in the short timeframe your business insisted upon.

This enhancement has now been released and more information can be viewed here https://tinyurl.com/y88bv99j

Our sales team are completely transparent during software demonstrations. If specific requirements are raised by the client during the demonstration that we feel our software can¿t support, we will always address those limitations.
As we don¿t have lock-in contracts our clients can cancel at any time so it would be counterproductive to make false promises about AroFlo¿s capabilities.

Further clarification on our Xero integration and a table outlining the data we push and pull between the two systems can be viewed at http://aroflo.com/features/xero-integration/

A League of its own in Job Management

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The whole package

Cons: You can't forward an email from the system showing it's original sent date. Currently having to take a screen shot and send from external email system

Overall: Our business has been using AroFlo for 14 months and we are continually impressed with the enhancements that are being implemented or planned.

The ease of use and functionalities for both our office staff and field technicians enables our mobile business to capitalise on turning jobs around in shorter time periods from the initial log of jobs to invoicing.

The support of AroFlo staff was instrumental in the setup and training of the system and support has continued throughout our use of the system, including an informative monthly newsletter to update on installed and planned enhancements and useful tips.

After using a number of other job management systems, AroFlo stands out to be in a league of it's own and we are continually recommending the system to other trades and businesses.

We thank AroFlo for aiding our business in its success, as without the system, it would not be as well-oiled as it is today.

Recommendations to other buyers: Ensure you capitalise your business growth by engaging and using a software that continually enhances its own business to remain in sync with the evolving business markets and technology advances. AroFlo is the way to go.

Highly Recommended

Apr 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud based.

Syncs with MYOB

Encompasses most aspects of the business ie quoting, purchase orders, job management, timesheets etc

Can adjust levels based on different users.

Cons: The calendar function is quite difficult to use.

Overall: Incorporating Aroflo into the business was one of the best business decisions we ever made. Productivity increased dramatically, spending leaks were captured and eliminated. All aspects of the business are able to work together cohesively and efficiently. We have been utilising Aroflo for years and every month we are still learning new parts of the system that can save the Company time and money.

Recommendations to other buyers: We utilised an external training consultant recommended by Aroflo called Kappa Solutions and had them come into our business and had them spend a couple of days with us. This helped us greatly in utilising Aroflo to the next level. We had been using Aroflo for years and the consultant training allowed us to start using features that we had always wanted to use but never had taken the time to understand. This really helped a lot.

Pride Plumbing Melbourne

Mar 29, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: AroFlo has helped me to keep track of my jobs, the time I have spent on them and the materials I have used. This makes invoicing in the evening much quicker and easier than my old manual method.

I am much better organised now that my emails, notes and photos are saved against my jobs - where I can easily find them. Keeping track of larger projects that can span over months has become less stressful. I can quickly see what stage has already been invoiced, what is left to be invoiced and I don't forget to add any variation invoices to the project. It is handy that I can easily access my quotes and other information, while out in the field.

On holidays last month I went swimming with my mobile in my pocket. It was a relief to know that I hadn't lost all of my client contact details as everything is safely stored in AroFlo.

There is much less paper floating around my office since using AroFlo. I would say AroFlo is a real time saver.

Capterra loader

Aroflo's Flexibility its greatest selling point

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The flexibility of the software to accommodate such a variety of business models and expectations, and the ability to update information as circumstances change means that costs be captured per task, per project, or per business unit, and materials amended should situations arise that require it. Invoicing can be as simple or as detailed as circumstances require, and reporting includes both standardised and custom reports.

Cons: However the reporting while comprehensive needs to be set up very particularly in the case of custom reports to ensure there are no items missed or duplicated.

Overall: But the easy of purchasing materials, and allocating costs to multiple cost centres within a project and the real-time tracking of all expenses make Aroflo a useful tool in our business that seamlessly integrates with our accounting software, providing a system of tracking and cross checking costs for our team, in the office and on site simultaneously.

Vendor Response

by AroFlo on November 06, 2018

Thank you for taking the time to review our product and share the benefits you have experienced with AroFlo and your accounting integration.

AroFlo Review

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Being able to run a job from initial contact, to quote, to follow up, to booking and completion, by multiple different staff, all in the one platform. Soon we will even be operating our invoicing direct from AroFlo. This has massively improved our efficiency, time to sale, and inter-operabilty.

Cons: The Field interface does miss some key elements. While it's been condensed to operate on phones/tablets, I wonder if it could've been a little less condensed and still work.

Overall: We've been able to achieve a few key things in the short time we've been using AroFlo:

- Better communication. The Sales Team no longer have to wait on the phone to check job progresses, and our Service team no longer have to chase Sales for paperwork or plans!

- Easier access to previous jobs/attendances for our technicians. In the past we'd have techs at a job with no clear notes relating to the site. AroFlo has 100% fixed this! It is also easy to add new notes or photos

- We've come a handful of steps closer to paperless

- Our entire team has quickly embraced this and now runs with it like we have had it forever. This is a huge improvement on our previous provider, who we were still trying to figure out three years in

- The team at AroFlo have been immensely helpful and patient the whole way through. Special mention to rep who aided in the initial set up, put up with our questions and came up with smart solutions to some of our specific needs.

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product and giving us a great thumbs up we are pleased we have been able to help your business

Aroflo feedback

Apr 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and flexibility

Cons: The way it handles the invoicing in regards to ex and inc gst

Overall: From my first experience with Aroflo some nearly 3 years ago I have nothing but praise for the team. Being from the sales department right through to the customer support team. If we have an issue, we can normally reach the team on the first call. On the odd occasion when I can, I email support and receive a response on the very same day. The team is very polite and in the main very knowledgeable. I have been working with two companies that I have brought on board and about to have a 3rd sign up in the near future. The two businesses who are using Aroflo (one for nearly 3 years, and the 2nd for 9 months) are very happy with the improvements in their business. This is both with the efficiencies and profitability.

Very Customisable Job Management Software

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online chat support is great with limited to no wait time. Software is customisable to suit all different work types for our business. Practicality is great with automatic import of supplier invoices and work orders.

Cons: Emails get bounced/blocked with the notification address and there is no alert sent to us in a timely manner and occasional never. Aroflo can run slow at times, separate to our internet speed. Some report filter functions are not flexible enough.

Overall: Instant update of jobs at our finger tips is vital in our business and is achieved through Aroflo.

Vendor Response

by AroFlo on November 08, 2018

Thank you for taking the time to review AroFlo.

Raving Aroflo fan New Zealand!

Apr 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility of being able to customise ourselves and the ability to be able to capture all content regarding the task and recall it from anywhere at anytime.

Overall: Just like to drop you a note to say the Aroflo has some raving fans here at Flow industries.

We love the way Aroflo just keeps getting better.

From time to time we do still look at other job management systems developments.

I can confirm that over 3 years and 5558 Jobs later Aroflo is still ontop.

Thanks to the team at Aroflo for taking pain out of daily operation.

Recommendations to other buyers: Looking forward to a better streamline inventory search for quoting.

Aroflo

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to talk to a PERSON when we need help

Ability for the staff in the field to access documents and jobs as required, ease of interface with Xero.

Cons: The need to go day by day when filling in public holidays or leave in a timesheet - there is no option for management to use a bulk entry

Overall: Overall i would say our overall experience has been positive and it has enabled our staff to become far more efficient.

Vendor Response

by AroFlo on November 04, 2018

Thank you for taking the time to review our product. We're pleased to hear our system has improved the efficiency within your business.

For the most part very good

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use to track project progress. As a manager I can check on the team's progress.

Cons: Invoicing isn't straightforward and the integration with Xero isn't as clean as it should be. The invoices take a while to get done.

When the invoices go into Xero they change the format and we can't use our auto reminder feature to send out a new invoice as it doesn't match the format of the original. Very time consuming.

Financial reporting isn't great and we have a terrible time doing WIP.

Overall: We use it for a property and access management tool. It may not be as it was intended but we have been able to make it work for us thanks to your customer support.

Vendor Response

by AroFlo on November 13, 2018

Thank you for taking the time to review our product.
We have several upcoming webinars scheduled to assist users with different areas of our system.
AroFlo Advanced Reporting may be of interest, check it out here https://aroflo.com/webinars/

Capterra loader

Changed my business

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web based allowing us to access our information easily on any device. Simple to use for field users but very powerful in the office.

Cons: Rapidly growing and often new functions or interfaces are not well resolved before launching

Overall: I have now rolled this platform out in three of my businesses and definitely converted many of my trades based colleagues

Vendor Response

by AroFlo on October 25, 2018

Thanks for your feedback Jav, we are so pleased to hear that you are enjoying AroFlo and happily converting your colleagues.

Outstanding!!

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Endless Customisation options

Excellent Customer support

Reasonably priced

Saves time

Saves money

A multitude of data stored in system and easy to access

Cons: Need task types to have default task sheet templates linked to them (Suggestion)

Overall: A solid framework of options and layout all of which can be completely customised to your specific needs. An excellent program backed up by fantastic customer support. Never ceases to amaze me - A very powerful tool and is now a crucial part of the business from service managing, maintenance scheduling, quoting, to inventory management, and all the way through to invoicing, AroFlo has got all the bases covered. As a refrigeration service company we have looked everywhere for the right program and AroFlo had delivered beyond expectation. Highly recommended.

AroFlo use

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it keeps everything in order and at your fingertips

Cons: it can sometimes take a while to navigate to what you want.

Overall: we are much more able to keep track of past and present tasks. with the document storage , our field users can access anything they may require for different sites, from JSA's to certification documents or even ID cards.

Vendor Response

by AroFlo on November 08, 2018

Thank you for taking the time to review our product.

Air Con - Service Manager

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and constant improvement in the softwares capabilities.

Cons: NO Field access to pending approval quotes or previois task history, this has been a problem since day 1 approx 8 years ago.

Overall: Brilliant product, love being able to work anywre anytime.

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product we will pass on your feedback to development

Does the job

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to collaborate and upload project information to share with other staff. Easy to track who has made changes to documents/email records.

Cons: Email integration is shaky and doesn't always send/receive. Recommended/requested improvements or reported errors are not often attended to.

Vendor Response

by AroFlo on November 13, 2018

Thank you for taking the time to review our product.
We recently put significant resources into improving our email system within AroFlo and believe it's much more robust.
If you experience any new problems it would be most appreciated if you could report these issues via the AroFlo help menu, https://help.aroflo.com/display/office/Submit+a+Support+Request

AroFlo receive a significant number of requested improvements on a daily basis. Our management team process and collate these requests, prioritising based on severity, impact and popularity and allocate resources based on that process. Reported bugs are always investigated and actioned based on priority, high impact issues are always actioned ASAP. If you an issue that you consider high impact please contact our Customers Service team as a matter of urgency.

Electric Air

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It runs all our jobs paperless, smoothly and efficiently.

Cons: Not being able to add discount to quotes. This is the MOST frustrating. I do a lot of quotes and have to change all the cost to sell price and the mark up - x % in order to show discount. This take a lot of time!!

Not being able to copy quotes when the same items/service is quoted every 6 months.

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product we will pass on your feedback on to development

AroFlo Review

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and very realiable. Reporting allows you to see weekly revenues with ease.

Cons: Not being able to create custom fields with the same name as previously archived custom fields

Overall: Very satisfied and would definitely recommend using them

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product

Aroflo is Excellent

Mar 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It simpliifies all processes so they simply happen behind the scenes.

Cons: I dont have anything that i dislike.

Overall: I have been using Aroflo for 13 years .I can highly recommend this product to anyone . I absolutely love it . They are constantly improving it all the time. I wouldnt be where i am right now without it.

Recommendations to other buyers: If you havnt got it , get it.

Long term user

Apr 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is familiar. There are lots of search options.

Cons: Wish it had a full accounting package so dont have to also pay for Xero.

Overall: We have used Aroflo (previously IMS) for 6 years. It is easy to use both in the office and out in the field.

Fantastic tool for managing your business!

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I researched a number of job management software packages, trialled about half a dozen and AroFlo really came out on top for me. After migrating all of my data and using the software live for a couple of months now, I'm feeling reassured and extremely happy with the choice I made. Well worth it!

Pros: I was guided by a member of the AroFlo team to set up the software and migrate my existing data over. The process was paced to suit my needs and abilities. The software itself is very well designed with flexibility but specifically able to meet the needs of my business. They are regularly updating and improving the software. Support is very responsive and in general I've had a great experience with all of the staff I've had dealings with.

Cons: The monthly fees are a little high, making it an expensive option for a small business. Especially if you have less than 3 users.

excellent product, easy to use, could do with more functions (CRM, better reports)

Sep 07, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use office and field, customer service is excellent and well priced. Product is easy enough to use once you are trained

Cons: It needs to have a better CRM function or by able to link to cheap CRMs. Would like to see better reporting, and although it is strongly linked to particular trade types, they have the basics to be a very, very good system for 95% of trade businesses.

Overall: reduces admin time significantly. Allows us to have a good view of the business without having to run multiple systems

Warning, don't fall for Aroflo's promises

Dec 05, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: If you are going to use this product you need to make sure you quizz them hard. They promised us the world and once we got into implementation we found all the things it couldn't do. They then refused to refund the money even though we have proof they had promised things the system could never do....very unprofessional!

Vendor Response

by AroFlo on December 05, 2016

Michael we¿re sorry AroFlo didn't facilitate your particular business processes and workflows. We feel we were always open & transparent about AroFlo¿s capabilities during your initial enquiries & training. We ran 3 detailed product demos prior to your sign-up which were conducted by senior staff members including our product manager. Your questions were addressed & the limitations of our system discussed at length. Our product manager then undertook 11 hours of comprehensive training & consultation and presented a range of workflow options that could meet your business needs. You decided to discontinue the service which we actioned immediately as AroFlo has a no lock-in contract. But, as our SLA clearly states, set-up fees are non-refundable due to the time invested in training and implementation by our staff. It¿s unfortunate we couldn't come to a satisfactory resolution and wish you all the best in your search for a system that better meets the unique requirements of your business.

AroFlo gets top marks for Customer Service

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: I would like the ability to modify and add to the fields that you can view in inventory and also be able to a custom field.

I would like to be able to report on custom fields on contacts. We use the contacts emails for marketing and have added a custom field for opt out for marketing that we are unable to export to excel.

We have issues when searching company names, when the names are like EL & AK we get too may results.

Overall: One of our customers recommended AroFlo to us . His recommendation was based on the value for money and customer service. We have found that the customer service is excellent! All our enquires are answered without delay. This product allows us to carry out our business anywhere anytime, giving us to access customer details, drawings, schedule work and keep track of our employees and more. This is an excellent business tool that could be used by any business no matter how small or large.

Quality software

Nov 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: System is easy to use, customisable and flexible

Cons: Nothing really, has all the features we required

Overall: This system has made us much more efficient.

Vendor Response

by AroFlo on November 13, 2018

Thank you for taking the time to review our product.

Review of AroFlo

Apr 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to follow a job from start to finish (easily)

Cons: The searching for a customer

Overall: The system has been very good for our company. It has made following job much easier. The only problem we have is with the searching. It has gradually got worse over the year. Overall we like the product.

Recommendations to other buyers: Fix the searching (for customers)

Smart Business decission !!

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to access from anywhere.

Overall: I Decided to give Aroflo a go probably 6 or 7 years ago and haven't looked back. It was reccomended to me by a mate that had been using the software for a few years himself. At first I was worried that it would complicate things however I could not have been more wrong!! Aroflo makes my life so much easier and it had helped me to run my business more afficiently. I would reccommend Aroflo to all small one man show and large business.

Very Handy

Apr 14, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It's a great job management tool.

It takes a while to take in, but once your up to speed it is a very handy tool to keep on track.

There are a few minor problems that could do with some tweaking which hopefully get fixed along the way, but overall pretty good.

Fantastic tool that keeps improving

Oct 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It has really assisted in getting everyone to follow our process and checklists. It makes it wasy to see when this has not been done enabling process review and improvement.

Pros: The support provided for this product is great. Very responsive and solves most issues over the phone. Where things are more challenging, they always get back to you with an answer. If it can't be solved then it is added to their list of program updates

Cons: It's reporting function is good, but I have found limitations in really digging deep. Would be really beneficial if it could show trends against KPI's rather than just points in time.

West Air- Amy's

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and if you don't know how it is easy to search and find it. The tutorials were also awesome. I could figure out how to use everything and do everything in my own time with the ability to pause and replay.

Cons: Sometimes the view seems so busy but we need to see all the info so nothing can really be done about it.

Overall: The people are always friendly and easy to converse with, the system is easy to use. The Techs love the ability to be paperless and it has simplified their jobs dramatically. Changing over to Aroflo has been the best decision we made.

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product we will pass on your feedback on to development

Under control

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have all my jobs under control and I feel organised

Cons: When a purchase order goes wrong, it is hard to get it back into the system

Overall: I have got rid of all my paper job sheets yahoo

Vendor Response

by AroFlo on November 06, 2018

Thank you for taking the time to review our product, your feedback is most appreciated.

The complete package

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to update load photo evidence of our jobs and to invoice after the job is complete.

Cons: Inability to drag and drop plans from Outlook to AROFLO when using CHROME

Overall: Whilst is it a bit time consuming to set the system up - AROFLO has resulted in many efficiencies.

1. No requirement to send multiple emails to our crews about their allocated jobs.

2. It can INVOICE directly from the Scheduling System

3. Ability to upload photos directly into the allocated job and save them.

4. The ability to then share the photos with our clients in one email.

5. Running reports is so easy.

Vendor Response

by AroFlo on November 04, 2018

Thank you for taking the time to review our product and share the benefits you have experienced within your business.

AroFlo Review

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity of the program, it's as simple as following the bouncing ball

Cons: Lack of restricted permission for users of different levels

Overall: Reporting has been an excellent tool

Vendor Response

by AroFlo on November 12, 2018

Thank you for your review, your feed back is very much appreciated. You may not be aware that we released an update earlier this year that enables you to set your own permission groups; https://aroflo.com/features/user-permission-groups/. This gives you control over what users can see and do in AroFlo. Have a look at our documentation; https://aroflo.com/features/user-permission-groups/ . If you need some help setting it up give our Customer Service team a call and they will be happy to help you out.

AroFlo for Service

Apr 10, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Relative ease of use and that it is becoming a "one stop shop" for our CRM & Field Service Management needs.

Cons: Weak on inventory management for our needs. Also must include ability to charge out fees for a service call rather than try and adapt a labour figure. Invoice layout also not so simple to use.

Overall: AroFlo continues to develop into a multipurpose integrated management tool for CRM, Field Service Management and Inventory control. For us, it has a little way to go but the future is exciting and bright. Back up support is excellent.

Recommendations to other buyers: I find some screens for data entry a little "busy" making some fields for information easy to miss, including "Save" buttons.

Entire plumbing review

Apr 10, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: the calander

Cons: following tasks

Overall: Can be a frustrating program to use with accountancy integration.

Can be a bit clunky to foll job flow

inputting from the field could be improved

My admin team for my small business

Nov 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use.

Excellent training service.

Saved me have to employ and admin person.

Cons: Unable to easily send emails outside of AroFlo to my task.

Would like to see time conflicts without having to get out of the task and view timesheet.

Overall: Not having to hire an admin role. I can be responsible for the management of my day, week and month.

Vendor Response

by AroFlo on November 13, 2018

Thank you for your review, it's always great to receive feedback from our customers.
We have recently put significant resources into improving our email system within AroFlo and believe it is now much more robust. If you could report any new problems with email service in AroFlo it would be much appreciated.

Aroflo fans

Nov 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Aroflo is easy to use, training was great videos and manual are comprehensive and support is amazing.

Cons: There are a few minor inputs but nothing important

Overall: AroFlo has allowed us to completely manage all aspects of a project in one place. It also has given increased financial knowledge of costs and profits, simply and immediate.

Vendor Response

by AroFlo on November 13, 2018

Thank you for taking the time to review our product. We appreciate the feedback and input from our customers.

Streamlining Processes

Oct 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is web based and can be accessed from anywhere. Able to track jobs in detail and keep track of employees

Cons: Looking up certain things take a bit more time. Time sheets print format.

Overall: Once you are familiar with AroFlo it gets easier.

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product

All Encompassing

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Modules covering all aspects of the business

Cons: Complicated customisation of quotes and invoices

Overall: Reducing reliance in other office programs and producing all electronic documentation with AroFlo

Vendor Response

by AroFlo on October 29, 2018

Thank you for taking the time to review our product

Caring for your Business

Mar 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: If you are looking for great cloud based job control software to look after your business, then stop looking because you have found it. As an early adopter of this great product (over a decade) I can say you will be dealing with a professional company, who cares about how your business operates and has got all the finer things right. Aroflo has transformed our business, helping us to be one of the most efficient companies, which intern helps the bottom dollar. For ever grateful. Thankyou ! :).

AroFlo Love!!!

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Useability

Overall: After using a competitors product for the past 2 years, The introduction of AroFlo to our business has been extremely refreshing. Work flow has increased 5 fold & overall customer satisfaction has increased. Thanks AroFlo!!!

Recommendations to other buyers: LOve It

AroFlo Service Management Softwars

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We at GB Electrical have been using AroFlo software since 2006. We have found the system and support from the team to always be fantastic and we would recommend AroFlo to any service based business who wants to simplify their systems and to reduce the need for paperwork. The system provides flexibility and allows multiple people to be able to work on the same data from any location. The software is constantly reviewed and improved with new features like GPS tracking a real benefit.

Review title : 92 as tailor made software

Apr 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Great customer service, excellent customize reports, freindy interface, cloud information storage , access information any where