Periscope Holdings

BidSync

1 / 5 5 reviews


Average Ratings

5 Reviews
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

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About BidSync

A cloud-based, end-to-end e-procurement solution that helps public agencies reduce costs and achieve greater transparency.


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BidSync Features

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BidSync Reviews

Bad experience

Apr 16, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: They were a shoddy service with a difficult to use website. I tried canceling them 3 times using voicemails and emails and they still billed me. Not only that, they raised my price after once promising that they would lock in rates. Maybe because I was canceling. Getting my money back was almost impossible, had to break through an iron tight call center where nobody could help me. At some point they offered me 90% back and apologized. Unfortunately that was after about 10 hours of effort. I found another service that is around the same cost but so much better.

THERE HAS GOT TO BE an easier way to do businesss with my city!

Mar 11, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Site is very difficult to operate. They either quoted me incorrectly or I misread it onsite. Paid $500.00 and had to call my cities procurement department to find out they had posted a RFP 2 weeks prior and I never got as much as an email from BIDSYNC.

Upon getting a human on the phone and getting past language barrier I assume all was solved.

I had to call them again and get them to send me a final statement.......they had debited my bank for another $350.00 approx. in fees.

So after spending $850.00 I had to hire a lawyer. One phone call and all was fixed.

Dont use these guys

Jun 10, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: They charge you a yearly subscription and on the renewal they change you full amount no matter what, they don't give you your money back and make it very hard for you to get your money back from the bank, on top of that when you get something to bid on you have to pay for the bid process as well, this is never told to you during the sales pitch, Read up on what the employees have to say they even say its fraud happening to the customers, My advice, Stay away unless you want to be changed in full for something that you cant use.

Disappointing

Apr 08, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Linked bids not available on government websites
Links broken, requiring a manual search (very time intensive)
Linked bids that had already expired
Inability to provide customer support solutions to include providing the actual RFP's or providing the RFP's that they claimed were available
Keyword searching was manual
Missed two important state bids and couldn't explain why
Less than stellar customer service
No money-back guarantee

Using a less costly solution now with all the attributes I need. Totally shocked by the service and how I was treated.

Sham Comapny

Mar 12, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This company is a fraud as far as I am concerned. I paid 499.00 for them to send me a list of municipal bids for the company I work for to bid on. Well what they do is they list them and send you to the website where you are asked to pay again to download the actual bid. That is quite a racket they have going.