Average Ratings

9 Reviews

  • 1.5 / 5
    Overall

  • 1.5 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

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About BidSync

A cloud-based, end-to-end e-procurement solution that helps public agencies reduce costs and achieve greater transparency.


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BidSync Features

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BidSync Reviews Recently Reviewed!


Missed bids and late bids made the product not worth it

Oct 09, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It showed a lot of promise when we were first looking at it

Cons: Inconsistent in which bids it notified us about and which ones it didn't. We kept missing bids, only to find out about them later through simple online searches. And it wasn't due to a misalignment in codes as the customer support team will suggest. The bids were nowhere to be found on the bidsync platform, yet we found them online with search engines or on competitors' portals. And we frequently didn't receive notifications of a bid opportunity until 3 or 4 weeks after it was published, not giving us enough time to respond.

Overall: Customer service is terrible. They tout fairness and then don't offer any refunds when their service is terrible and isn't meeting expectations. We'll never use them again and will never recommend to anyone.

Vendor Response

by Periscope Holdings on October 11, 2018

Thank you, Mr. Bosshardt, for your feedback. We are sorry to hear that you have been missing bids, and that your experience with our team was not helpful. We have discussed this feedback with the people who you spoke with to ensure this experience is not repeated for you, or for other customers. A Customer Solutions Representative has reached out to you today so that we can help improve your experience with BidSync. Customer feedback like yours is incredibly important to us. We use it to improve our product and our service. We look forward to helping you get the most benefits out of BidSync.

Just not worth it

Feb 12, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The email alerts come quite regularly and those seem dependable. They seem to provide more opportunities on the west coast and then the east or central coast.

Cons: It used to be so much better. Now they are missing a lot of bids for my business and seem to have no good reason. I have lost revenue for my business depending solely on them and found more from other alert services lately.

Nice Site For Proposal Bids

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It's a great site for responding to RFP questionnaires.

Cons: A lot of the bid sites seem to be a little confusing to navigate around. This one is no exception.

THERE HAS GOT TO BE an easier way to do businesss with my city!

Mar 11, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: Site is very difficult to operate. They either quoted me incorrectly or I misread it onsite. Paid $500.00 and had to call my cities procurement department to find out they had posted a RFP 2 weeks prior and I never got as much as an email from BIDSYNC.

Upon getting a human on the phone and getting past language barrier I assume all was solved.

I had to call them again and get them to send me a final statement.......they had debited my bank for another $350.00 approx. in fees.

So after spending $850.00 I had to hire a lawyer. One phone call and all was fixed.

Bad experience

Apr 16, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: They were a shoddy service with a difficult to use website. I tried canceling them 3 times using voicemails and emails and they still billed me. Not only that, they raised my price after once promising that they would lock in rates. Maybe because I was canceling. Getting my money back was almost impossible, had to break through an iron tight call center where nobody could help me. At some point they offered me 90% back and apologized. Unfortunately that was after about 10 hours of effort. I found another service that is around the same cost but so much better.

Disappointing

Apr 08, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: Linked bids not available on government websites

Links broken, requiring a manual search (very time intensive)

Linked bids that had already expired

Inability to provide customer support solutions to include providing the actual RFP's or providing the RFP's that they claimed were available

Keyword searching was manual

Missed two important state bids and couldn't explain why

Less than stellar customer service

No money-back guarantee

Using a less costly solution now with all the attributes I need. Totally shocked by the service and how I was treated.

Worthless awful software ripping people off and ran by a terrible team with terrible represntatives.

Apr 29, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Really nothing. I tried it out briefly and it was awful, a complete rip off with horrible customer service.

Cons: Trying to cancel it. It was a nightmare to get my money back and felt completely scammed by the customer service team.

Dont use these guys

Jun 10, 2015
1/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: They charge you a yearly subscription and on the renewal they change you full amount no matter what, they don't give you your money back and make it very hard for you to get your money back from the bank, on top of that when you get something to bid on you have to pay for the bid process as well, this is never told to you during the sales pitch, Read up on what the employees have to say they even say its fraud happening to the customers, My advice, Stay away unless you want to be changed in full for something that you cant use.

Sham Comapny

Mar 12, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: This company is a fraud as far as I am concerned. I paid 499.00 for them to send me a list of municipal bids for the company I work for to bid on. Well what they do is they list them and send you to the website where you are asked to pay again to download the actual bid. That is quite a racket they have going.