Who Uses This Software?

From Start-ups to Enterprise companies, over 500 customers trust elevio to improve product education and reduce support loads.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • elevio
  • elev.io/
  • Founded 2015
  • Australia

About elevio

Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using Elevio to improve retention and reduce complaints. Sign up for our free 14-day trial today.


elevio Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

elevio Reviews Recently Reviewed!


Easy to implement and saves so much time and money on coding this functionality

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I can integrate multiple products that help my customers such as Status Page, FAQ, User Help Documentations and Support Ticket system.

I also really like it that it syncs my help documents from other locations so no time is spent wasted copying and pasting.

Cons: I haven't come across any issues as of yet. If I was to be super picky I would say that I would like more customisation in terms of how it looks. Also I would like some Intercom functionality where it prompts people to talk to live chat.

Overall: The benefits are passed onto my customers because it is an all-in-one place for them to look at our service status and contact support.

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Capterra-loader

Game changer! Hands down the valuable software our company uses.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: As both a B2B and B2C business, Elev.io enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic Support when needed. If you are looking to scale your business, or just want to improve your customers' experience, you need Elev.io.

Cons: None I can really think of. We've been using this product since 2015. It has and continues to improve more and more over time.

We use Elevio as a widget in our platform to support our clients

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Elevio as our "Help Center" within our app.

- It was very easy to setup the widget inside our application

- Our clients use this widget extensively and it has resulted in support requests for us to drecrease

Cons: - We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion.

Overall a very useful product.

Elevio helped integrate our help documentation into our product

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

Cons: The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.

Clean design and easy to implement and use.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to integrate with programs you're already using. We use it for both internal and external communication and education.

Cons: The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.

It's just like having another employee!

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.

Cons: I honestly don't have a con to list, Since setting this up it has worked flawlessly. They continue to add new features and make improvements.

Capterra-loader

Elev.io has changed the way we think about our customer's in-app experience/

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: More capabilities around creating an experience for the customer than other softwares. Allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chaat seamlessly. Elev.io is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it.

Cons: Super nit-picky, but I wish the custom code we write in the KB Settings would be color-coded so it was a little easier to read.

I have had a great experience with Elevio! Looking forward to what is to come with this solution.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Consistent updates

- Helpful and responsive team

- Sleek integrations

- Clean and easy to use self-service for our customers

Cons: Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.

Overall: A way to communicate with our users in way that is easy for US internally, and easy for THEM!

Capterra-loader

Easy to implement in-app widget that delivers quick value to a support organisation.

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple to implement with an immediate ROI. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Cons: There is nothing to dislike up until now! Given the smooth implementations and the fast response times, I can not name 1 disadvantage.

Overall: Stable, quick, accurate, well supported and evolving in terms of features

Capterra-loader

Overall an easy to use software that delivers value from the second it is implemented.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - fast pace of development

- flexibility

- integration

- product scope

- UX and UI

- good support

Cons: Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!

Went from loving it to...not loving it

Jun 06, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Cons: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.