Cornerstone OnDemand

Cornerstone LMS


4 / 5
84 reviews

Who Uses This Software?

Companies in all industries. Helps manage any kind of one-time or recurring certification or licensing requirements.


Average Ratings

84 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cornerstone OnDemand
  • cornerstoneondemand.com
  • United Kingdom

About Cornerstone LMS

Reinvent learning and development to realise the potential of your employees by creating a culture of continuous learning. With Cornerstones Learning suite, go beyond delivering training and compliance to developing an engaged, collaborative and skilled workforce.


Cornerstone LMS Features

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Corporate/Business
  • eCommerce
  • eLearning Companies
  • Gamification
  • Learner Portal
  • Mobile Learning
  • SCORM Compliance
  • Synchronous Learning
  • Video Conferencing
  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Content Management
  • Corporate / Business
  • eCommerce
  • Employee Training
  • Engagement Monitoring
  • Gamification
  • Media Management
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing
  • Virtual Classroom
  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • eCommerce
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies

Cornerstone LMS Reviews Recently Reviewed!


A quality LMS and performance management product

Feb 15, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: I've been an administrator for Cornerstone (CSOD) for about 2 years now. We use the Learning and Connect modules and we have added Observation Checklists from the Performance module. I've previously managed 5 other LMSs in both corporate and education settings. I can honestly say that CSOD is one of my favorites, however, it's not without frustrations at times.

Pros:

-There's been little to no unscheduled downtime.

-They have a quarterly release schedule, which is packed with useful features and updates and then bug fixes/maintenance windows EOW.

-The LMS module works well with most SCORM compliant courses. An issue I struggled with while managing another competitor. We mainly use Articulate Storyline 1 & 2, but it also works well with tutorials that we've purchased from third parties.

-Reporting is powerful and available real-time.

-The enrollment tools allow for a single enrollment or dynamic/scheduled enrollments.

-I really like the customization offered in the portal. Welcome and custom pages have just enough flexibility to allow for creativity, yet are still easy to use. There are also settings for the menu and branding, which allow you to create a unique experience for you audience.

-The system has played well with our nightly user feed from SAP.

-I manage several user roles that allow me to effective manage the rights of various users throughout the system.

-CSOD has revamping several areas of the system to give them a more modern look and feel.

-Additionally, they have a mobile app that just recently received an update that updated its UI.

-Their user conference is one of the best I've ever attended.

Cons:

-Their Global Product Support is sub-par and has been ever since I started managing the system, despite what they call "growing pains" within their structure that they are supposed to be addressing. Not a very good excuse and it is tiring working with them at times.

-Although their mobile app is decent, they seem to introduce a new bug with every release and they only update the app quarterly, so my users have to live with the bug for 3 months before it is patched.

-Their integration with WebEx for vILT just broke last year and it took them 8-10 months to patch it.

-There overall message is that they are a tech company that is fun and nimble like Google or Facebook, however, with their fast growth, they feel like they are moving the direction of SAP and Oracle.

Easy to use for the Learner and Administrator

Nov 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The best part of the product is reporting functionality. I love the custom reporting function that allows me to gather and analyze specific data. It is easy to organize my reports and run them time and again. I also love that it has the ability to send my reports directly to my e-mail. The reporting has been especially helpful for when auditors request training records and managers need full reports of their direct reports' training. In addition to the reporting functionality, Cornerstone as a vendor has been great! I have an amazing team that I can rely on to provide me with the answers and solutions to my issues and initiatives.

When evaluating a Learning Management System, I think that the support you receive after implementation is just as important as the product itself. Of course, you wish to receive a product that meets all of your business needs, but it's important to also look for a company that provides ongoing support. Cornerstone provides that to their clients.

As an administrator, I found the system to be very easy to learn and use. It's logical and provides a clean look. Users require very little training on how to use the system. It's intuitive for them and for someone like me, saves time from needing to train users.

Thus far, I have been able to implement all business initiatives through the Cornerstone system. There have even been a few requests that I have been able to accommodate using a work-around that Cornerstone helped me create.

The system is well designed. I have never logged onto the system and have it be unavailable (unless during scheduled maintenance). You can trust this product and its team to fix system issues quickly and efficiently.

Cornerstone consistently provides support to its clients. In the beginning stages, the sales person helps you to purchase the right product for your business needs. You are then paired with an implementation specialist who makes the process easy! After implementation, you are assigned a client success manager. My CSM always makes time for me and returns my e-mails/phone calls. In addition, I can always reach out to global product support and take part in webinars with other clients and CSMs to get answers to my questions.

CSOD Client Services Structure Is Great!

Dec 08, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Cornerstone OnDemand's Learning Cloud is a robust LMS that provides all of the necessary functions to properly administer an organizations training operations. Our training department manages hundreds of simultaneous training sessions every week, from self-paced elearning and webinars to ILT sessions and third party vendor training, CSOD has helped us keep accurate training records and produce valuable reporting data integral to our business strategy.

There are many helpful functions within the Learning Cloud, but one in particular that has been a time-saver is the Test Engine. The Test Engine within CSOD has helped us reduce the cost of administering and maintaining tests. We constantly test our employees for job proficiency. After much thought and planning, although we had the option of building tests using authoring software like Adobe Captivate or Articulate Quizmaker and then uploading them to the Learning Cloud, we instead decided to use the Test Engine. The Test Engine allows us to build a database of test questions and categorize them. This makes organizing, updating and create new tests simple and faster than using authoring software.

In addition to the useful functionality within the Learning Cloud, CSOD's client support team has been outstanding. I can't rave enough of how valuable it is for any company it is to have a DIRECT relationship with their LMS vendor. CSOD provides us with a dedicated client support representative and a whole team of troubleshooting partners that are available to answer questions or resolve issues. CSOD's client support is amazing. In addition to having actual people you can talk to over the phone, CSOD hosts several live webinars that touch upon different functionality within the software. There are even office hours where a CSOD specialist is available for discussions about LMS administration or strategy.

With so many useful features and an absolutely fantastic client support structure, CSOD should definitely be in the conversation when discussing the top five enterprise level LMS applications in the market today.

Capterra loader

Adding and tracking attendance for our training courses is easy to maintain with Cornerstone.

Nov 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about Cornerstone is that I can add and track our courses and customers who have attended our courses. A majority of our courses are offered virtually so being able to effectively track attendance for these courses in a simplified way is very beneficial to us. We also have advanced courses that our customers need and since we do not allow customers to take an advanced course with the pre-requisite course is extremely valuable to us. We do not want out customers to get frustrated when they attend a training that overwhelms then when they should have take a introductory course first. Cornerstone makes this easy to implement our protocol. I also like they customer can easily receive email confirmation when they locate and register for the course. They also can get in their email the Student Manual for the course and also integrate the date/time of the course in the email application.

Cons: Sometimes, our customer don't know exactly where to go to launch a course they are scheduled to attend. They have to go to their User Profile and look at their transcript. Although most customers to locate this, some can not. We wish it could be easier so that our customer attendance is high and we can continue educating our customers on the products we offer.

Overall: The main benefits are being able to track on report on which customers attend our courses and how they evaluated our courses.

Best LMS/LXP out there

Jul 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been in the HRIS world for awhile, and touched many different products. CSOD has been one of the best, the logic and function makes sense, it is intuitive, and the improvements always bring excitement and enthusiasm to the group.

Looking for amazing dynamic software - that can handle either a push or a pull type learning experience, you have found it.

Cons: GPS - struggles. Developers tend to QC live with the early adopter and client community... they are truly Agile in that sense.

GPS is undergoing change, and it has improved drastically in the past 2 years- there is a lot of work left to do.

Overall: Excellent- we are consistently improving automation and reporting, and continue to win national training awards with CSOD in the background.

Capterra loader

Quality product, poor support, costly price tag

May 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Full functionality for an LMS. Can integrate with many other Enterprise systems. New learner experience features are bringing a modern approach to corporate learning. They have started to support xAPI.

Cons: Their Global Product Support has had issues for several years. Response times on tickets are bad.

The cost can be quite high compared to other LMS companies. They demnd a certain percentage increase each year even if it isn't justified.

Overall: We use Cornerstone LMS to manage our global employee training. It supports SCORM tutorials, videos, and materials, as well as robust reporting.

Great LMS for Larger Businesses with Extensive Training Needs

Apr 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create groups and assign training to those groups systematically.

Cons: This may just be the way our company has set it up, but for me, reporting is not always intuitive. When you assign training as part of a bundle such as "New hire", "Annual recertification", ect. the individual class inside the bundle doesn't pull in report by that course name. You must select every bundle in which the course is assigned to get an accurate report of completions.

High Quality, Dependable LMS...Without Costing a Fortune

Jan 24, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Administrative capabilities and overall ease of use for end users.

Cons: Learning curve for admins

Overall: Have been a customer with Cornerstone for 6 years, and definitely a big supporter of the project. I have used many other LMS platforms in the past, and Cornerstone is unique in that it provides much of the customization ability directly to the customer...meaning little to no extra customization fees. On top of that, very little outage or technical issues overall. Excellent product which I'd highly recommend.

Recommendations to other buyers: Great product, definitely one of the best.

Awesome LMS and Company--definitely a leader in the business

Dec 15, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: One of the things that helped Cornerstone stand out from other LMS vendors was the company itself. Their culture was very similar to our own company culture, which was a plus. However, I think we were most impressed with their communication, support, and resources. Once we decided to go with Cornerstone, we were given ample time to learn how to administer the LMS and test things in a pilot environment before moving to production. Even 1 year later, we are still checking in quarterly with our support specialist, Jamie. In addition to our support specialist, there are tons of resources in the Cornerstone community--help topics, discussion groups, webinars, and release emails that tell us about new features that roll out every quarter. You definitely don't feel like you're alone when you go with Cornerstone--they have an excellent product and excellent support.

It also looks very user friendly! I love the Cornerstone branding and colors.

As with any LMS, there's a lot to learn and manage--so the ramp-up does take a lot of time. I still feel like there's a lot for me to learn in just the Learning Cloud! Our team has also tried to figure out a couple of workarounds for certain issues, like SCORM 2004 reporting. There was a custom report we wanted to create, but could not do within the current platform. Turns out, there are some things that require an additional back-end cost.

If you're looking at different LMS companies, definitely have a pretty detailed idea of the types of things you want to do in the LMS, so you can figure out if it's possible in the Cornerstone platform. Have some goals in mind and make sure they align with what Cornerstone can do.

Cornerstone Learning Module

Nov 17, 2015
4/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Comments: When I think about pros and cons of the Cornerstone LMS what I find as the biggest benefit is the innovation that they have and that they are the leader in the Learning space. For CSOD their primary focus is on the Learning module. They do offer a full Talent suite but their Learning offering is their bread and butter. Other vendors may have a Learning Module but originally are in a different space like Recruiting or Talent or Core HR and are spending their R&D efforts their instead of on Learning. So a Pro is definitely that the Learning Module get's a lot of focus and attention. Based on my personal experience here is a more detailed list of Pros and Cons:

Pros:

- The portal is natively mobile responsive so it scales to different devices

- The video streaming service is very nicely done and helps clients that are bandwidth challenged

- The application is one code base making it more consistent within itself then other LMSs that are patchworked from acquisitions or customizations

-There is a social component called Connect that is tied to learning, this feature is still evolving but is promising and is beyond where their competitors are

Cons:

-CSOD is still a young company with immature processes in regards to testing and release management

-CSOD adds new features based on what is needed to seal the deal with prospective clients (if you want the feature, ask for it as part of your contract) and based off of a voting system

-CSOD support is lacking, if you go with them I would strongly encourage diligent case management and follow up by a detail oriented individual

-CSOD off shores a lot of their tech and engineering work

2-years strong

Nov 06, 2015
4/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Comments: We converted from hosting our own LMS to the CSOD cloud-based solution a little over 2-years ago. Let me say, the conversion was painful! Not necessarily a result of CSOD, but a result of moving data from one system to another. Now that we have been using the system for 2 years, I can say they all "sell" you similar ways of doing things. Proxies; groups; learning plans; transcripts; oh my! The list goes on and on

CSOD pitched the best product based on our use cases and our needs. We did come to find out that perception is not always reality. Meaning, they will tell you (and show you) there is a way to accomplish that scenario, but it is not always that straight forward once the system is yours to implement.

To summarize my thoughts, here are a list of my pros and cons...

Pros:

They communicate changes for upcoming releases relatively well

You can network with other clients

You are assigned a client success manager (we have had several; some good and some mediocre)

The company makes system changes based on customer requests

You can create complex curricula in a easy to follow player

The interface is customizable

You can review a course

Cons:

We have had features turned on without requesting it

There is often a sow turn-around on support issues

Code changes often cause strange things to occur could they QA better?

It is difficult to assign training through My Team if you have indirect reports

Reporting is overwhelming and there are so many options to create one; they are almost impossible to run if you are not an admin of the system

The course reviews are buried

Capterra loader

A bit on the difficult side

Jan 22, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: As a corporate trainer, I was tasked with updating an eLearning catalog into Cornerstone LMS. I did like the finished product and the user interface of this software.

Cons: It was not all that intuitive to use. I am not the most technically minded person, and I really struggled to get things set up in this system. It was pretty frustrating.

Excellent LMS software

May 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This software allows integration with other softwares to upload content which was a nice feature because we had multiple sources of learning content that could be housed in one area. The mass communication feature was great to inform participants of changes, etc. to the course work.

Cons: When we first starting using Cornerstone on Demand the products Performance and Learning systems were separate, which at times created double work/entry. That has been fixed.

Great Talent Management System

Nov 09, 2015
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: Cornerstone is the best and most comprehensive solution that I have seen for talent management. I have used the LMS, Performance, Succession, Connect and Extended Enterprise modules. CSOD continues to make enhancements to their product, especially with Learning, Connect and Performance, but where they are lacking is in enhancements to their mobile app and to their Succession module. While I do find great value in reaching out to their Global Product Support team, it will sometimes take days and even weeks before you get a response from them on a case. The communication to the customer is lacking there.

Additionally, I find that some of the modules, such as Performance and Succession, can be really complex and require a lot of testing and trial and error to get things right. It does help that you are given two test environments (Stage and Pilot) to test things in. The quarterly releases have also gotten better over time, with many resources that can be used throughout User Acceptance Testing and the rest of the release cycle.

Change is not always handled seamlessly for the customer, as we have experienced major delays when our Account Manager was on leave and also our Client Success Manager was out on leave. The people who filled in for them seemed overwhelmed and as a result there was a lack of communication.

Overall, Cornerstone is a great encompassing talent management system and I have not encountered another company that comes close to having all that they offer under one roof.

Cornerstone LMS

Nov 13, 2015
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: Our experience with Cornerstone has been rough to say the least. From our initial sales meetings and implementation there have been things that have just not gone as promoted. As a regulated medical device manufacturing company we have very specific expectations out of our LMS and Cornerstone claimed to be able to support those expectations and has fallen short in some areas. That being said, they have improved over the years and are much better with being transparent with us then in the past. We struggle with using a cloud based LMS for two reasons. One because our requested enhancements are usually denied or go into the black hole of a system that uses votes from other clients to assess other clients interests. As I mentioned we have very specific needs which aren't likely to receive a large number of votes. And second, when changes are pushed to our portal automatically we then have to retrain our global admins and users. It sometimes feels like you have to ask the same questions over and over to receive help. On the pro side I'd say the user interface is a big pro. The users seem to like the look and feel of cornerstone much better than our previous LMS. If we had to do it all over again would we cornerstone in the first place, maybe not, but as I mentioned previously there has been some improvement over the years and we will continue to voice our requests until it exceeds our requirements.

Does what it needs us to do - some challenges

Jan 24, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: For us, it was good because we did not have an LMS prior to implementing Cornerstone. It allows us to have employees sign up for instructor-led training online, add the completed course to their transcript, track attendance, etc. It also provides a library of online learning options, which range in quality from unusable to decent.

Cons: So many challenges with creating automatic assignments for training and other required assignments, like with new hires.

Good Ongoing Updates

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: There are so many things that can be customized, and the user interface is easy to use and configure. Cornerstone continues to make positive updates to the system functionality to make things more intuitive for employees.

Cons: There are some areas of the system that require a few too many clicks to get to, and to push communications out of the system it must be done manually and there is no function to have "mailing lists" for certain user groups.

Cornerstone to learn

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to navigate and use. I can easily and quickly see what I have been assigned for training and when it is due.

I can also easily search for other courses and classes to sign up for and to take. I can easily see what I have started and not yet completed.

Cons: The signing after you have completed the course or class isn't as easy as it could potentially be. You have to go back and Open and scroll and then click to sign. It would be nice if there were less clicks to get to this signing function. I often forget to sign off after I have completed a training.

Overall: CornerStone is a pretty user friendly repository for internal and external training courses and provides a centralized repository for these training videos. If you have missed an live training, you can get it once it is saved and added to cornerstone.

Love Cornerstone - Highly Recommend!

Nov 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I personally have had a great experience with Cornerstone, from both a end user perspective and also from a system administrator perspective. Currently, we use the Core, Learning, Performance and Succession modules and each has impacted our workforce and internal workflow processes in their own ways. The thing I love about Cornerstone most is that their releases are filled with extremely relevant and useful upgrades. Other technologies that we use will upgrade their product just as regularly but there will be very little that we would actually consider implementing. Cornerstone listens to their user base and structures their releases in a way to meet the needs of the most request items. They are also very good about the overall user interface to ensure the technology is engaging for users. Cornerstone Support has always provided great direction from major configuration questions to best practice recommendations. When you submit a Care Ticket you typically get a response back within 24 hours and the feedback that is given is clear and concise. The only con really is that it is hard for us to keep up with all the upgrades that are made, but that is a problem that I am willing to have if it means the product is getting better and better!

Initiative end user learning experience

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to review course catalog, read course descriptions and enroll in a course. As an end-user you can quickly see if your enrollment has been approved. I appreciated that certain courses required approval and had workflow built in behind them.

Cons: At time would get lost and frustrated on where I was in the course catalog and couldn't find the course I was looking for. After a few times of using this software I was able to navigate it much easier.

Overall: I was able to take mandatory training as well as career development training. All of which was tracked and reportable to my manager. Easy to use and could take the training at home and not required to be in the office.

LMS for Salesforce

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrated with Salesforce. We love the fact that a user only holds a license for 30 days. If a user isn't actively taking training courses, their license can be used for other users. We have saved a lot on license costs as we don't have to purchase a license for each user. If a user only takes a course once a year, he is not holding onto that license for the entire year, just when he needs to take a course. This software uses scorm 1.2 which is the industry standard for packaging courses, so we were able to continue to use our previous LMS software training courses. This software also has an api that enables it to be integrated with our customer's system.

Cons: In our previous software, the training department was able to manage the software. Since this tool is integrated with salesforce, we now have to rely on our salesforce administrators.

Overall: Creation and management of training courses.

It is a clunky system for one that has a reputation for being a good Learning Management System.

Jul 19, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The system offers many bells and whistles, such as Connect for collaboration. The problem is that nothing is very easy to use- the entire system is very clunky and not super intuitive for administrators. They do a better job for end users.

Cons: As a system administrator, I think it is clunky and not intuitive at all. there are many requirements to complete tasks such as setting up training classes that should be easier to accomplish.

High Quality Product and Excellent Support Team!

Dec 30, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments:

I've been working in this industry for over 10 years and throughout my experience I have managed several different LMS systems, but CSOD, by far, has been the most impressive. During our LMS Selection process we evaluated over 27 vendors and scored/compared each across many different rating factors such as easy to use, low cost, easy to learn, extensive features/functionality, powerful reporting, customer service support etc. CSOD was the highest scoring vendor and after conducting hands on analysis and performing extensive due diligence (i.e. reference check, examining financial health, customer/industry reviews) we made the choice to move forward with CSOD. We haven't had any regrets since then. Our LMS implementation went very smoothly and we've been live for over one year now. The feedback we've received from our organization regarding the LMS has been nothing but positive, and due to this top management has decided to invest in the Recruiting and Onboarding modules.

LMS Review

Nov 20, 2015
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: This LMS was implemented in our company a couple of years ago. As part of the team in the selection process, it seemed to be a very easy to use, intuitive system and we were anxious to move onto the platform. Upon launching the LMS we found some items were more easily implemented than others and although we had multiple use cases in the selection process, this was a bit of a surprise. Additionally, it did not seem all that intuitive to our end users. That may have been a result of over customizing, but I would have liked to see Cornerstone advise us against the customization if it decreased user experience. However, it seems as this is a focus of CSOD and some of the newer features like the curriculum player is a great update and helps our end users understand their progress. We did have one situation that I was a part of that we escalated to customer service and while we did get resolution, it seemed to take a fairly long time and we had to involve a lot of people.

Great LMS system!

Dec 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We using only learning cloud. Functionality which exist now covering most of our scenarios.

It cover also specific factory and pharma requirements.



We still have a lot of requirements for future enhancements. We believe CSOD

can do better in reporting and need to redesign some older modules (like Exams

and Evaluations). But in general we are satisfy with CSoD functionalities

PROS

Cornerstone provide great customer support and client approach. They have very professional product management team.

Cornerstone functionality covering most of the requirements from different industries for both white and blue collars. They have good possibility to configure solution and they keep delivering new enhancements every Release (quarterly)

CONS

As Cornerstone become bigger it is difficult to deliver enhancements with the same speed.Cornerstone need to increase number of developers to keep same level of enhancements quality and speed

Pros and Cons

Nov 16, 2015
3/5
Overall

2 / 5
Ease of Use

3 / 5
Customer Support

Comments: Learning implementation was difficult, because of all the configurability and our lack of understanding of the limitations. Before implementation, it would be extremely important to have a clear understanding and plan on how to use the 'groups' functionality. CSOD does make an effort to create good relationships with their clients. They continually make updates based on customer feedback. Their customer service can be intermittent, but when you have a good contact with CSOD things tend to be very successful. I would recommend working closely with another CSOD client in your industry prior to go live. Healthcare is very different than corporate (in learning) and we've had to learn a lot about what works and what doesn't. Overall, I would recommend the CSOD LMS, but don't assume everything will be perfect.

Pros:

' Listens to the customer and makes changes to the system

' Course upload is simple

' Help menu can be a useful tool

' Editable welcome and custom pages

' Whole TMS package in one system

Cons:

' User interface is still confusing to some end users

' User transcript report (because of custom healthcare education types) isn't clean

' Managers with 100+ subordinates have difficulty reporting on mandatory training

' External login is confusing for users that don't use it very often

' Nothing can be deleted in CSOD

' Groups isn't real time

' Custom reports isn't real time

' Evaluations don't appear as part of learning, they are 'tasks'

' The process for assigning mandatory training can be cumbersome

' Device registration is a requirement for mobile

' CSOD online training modules are long

Overall, Cornerstone on Demand has been a frustrating process for us.

Feb 13, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: There are a lot of options to manipulate or customize the layout and content.

Ability to host several file formats is nice.

Cons: There have been behavioral issues since we launched the tool. We continue to have issues with courses not loading or not recording as complete. Reoccurring training seems to work sporadically, allowing some to retake and others not.

Overall: n/a

Not bad - Some reporting concerns

Sep 06, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The interface is fairly user-friendly and the help documents and navigation are set up well.

Cons: Seems like there are too many clicks for liking of our users. Also, we've noticed some reporting errors (a term I'll use loosely, considering we may not be super-users and are not understanding the reporting criteria/filters/etc...)

Terrible. It has ruined my life.

Jun 22, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: There is nothing contained in this system that you could not find in another easier to use system. I guess the fact that it has not become self aware and controls skynet would be a positive. There is nothing I can say that is a positive.

Cons: 6 months in after implementation, worst decision to go with this LMS. It has taken over my life.

Reporting functions are silly complicated.

Overly complicated, confusing concepts, confusing interface.

They show you customized sites in the demo and then when you see what youactually get, its a bait and switch.

Implementation was a nightmare. Enjoy working with a 3rd party.

Overall: none.

Great LMS system - easy to use and track

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: It's easy to create new training modules and load them into the system, as well as assign tasks to team members. Great reporting for training compliance as well.

Cons: The system can be quirky at times. There are certain ways that things have to be done, and taking shortcuts won't complete a task.

Capterra loader

You can find more for cheaper

Jul 18, 2019
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The software does exactly what it is supposed to do. It is effective at housing courses and rolling them out to learners.

Cons: This software is expensive. There are so many other options out there that are much more cost-effective. Once you pick an LMS it is hard to change down the road.

Best in breed LMS

Dec 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Well thought through in terms of learning processes. Tied to competencies and user profiles. Reporting is useful and robust.

Cons: Profile match up of user types with individuals was awkward and time consuming. Should be improved as it's a key feature of a LMS

Learning Cloud

Nov 05, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: I've been using the Learning Cloud from CSOD for 3 years and have had many pro's and con's with it. I've enjoyed the ability to upload online classes and all sorts of different materials that best suites my company. We've created numerous Curriculums that have all sorts of LO's inside and have assigned them to many different departments across our organization.

We've also utilized the ILT section of learning to give our instructors and webinars an easier look and registering process.

Cons:

-There is a lot to learn to get everything the way you'd like it.

-Support can be hit and miss in GPS as well as time to fix issues

-Configuration can be a chore if implementation is a challenge

-Things can go wrong if all checklists aren't met prior assigning something (be very picky about what you deploy)

Easy to use-- has some kinks

Nov 06, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros:

Easy to initially deploy (configuration) and maintain

Limit access to catalog/ target learning to specific audiences (only as good as your source HR data)

Ability to deploy in multiple languages

Ability to display data in timezone of users (great for a global organization attending webinar sessions)

Ability to handle large user base (100K+ users)

Cons:

Modules not consistently built-- however, CSOD has been some modifications in past releases to make functionality more consistent (i.e. materials management)

In a regulatory environment, challenges have occurred with equivalency functionality (date things are marked equivalent)

Data load process is immature (inability to load advanced historical data such as certification history and curricula)

Cornerstone LMS

Nov 16, 2015
4/5
Overall

4 / 5
Ease of Use

2 / 5
Customer Support

Comments: As a system, Cornerstone can do many things and is absolutely one of the premier Learning Management System's out there. The one big issue I have is with the support structure and how they handle incidents with their clients. Once a ticket is raised with global product support it seems like it goes in a black hole and for the most part you have to rely on your CSM for updates to tickets and to get any traction on getting the issue resolved. Another problem I have is with the Client Success Center and "Suggestion City" I cant even begin to tell you how many suggestions we have made only to just sit out there in suggestion city with no actions taken. It would be helpful if they showed a direct correlation between changes in releases to requests made by clients.

Stellar End User & Admin Experience

Nov 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using the Learning Cloud within Cornerstone for over 3 years and can't speak any higher of an LMS from the standpoint of both our admin and user experience. The end users find it intuitive and easy to use which is critical in this fast paced industry. The best part is the dedication Cornerstone has to improving limitations that might exist through quarterly enhancements which reinvigorate pieces of the cloud and alleviate client woes at the potential pain points. As a client, I feel like I am able to help drive the product so it can be better utilized and fit our needs. The learning cloud, in collaboration with the social learning tool Cornerstone offers, provides a flexible framework for learning and development initiatives.

Cornerstone LMS is our Choice

Nov 11, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Cornerstone for our LMS for 3 years. We had investigated several different LMS providers and settled on Cornerstone because of the features, the support offered, and their reputation. The implementation went very smooth. We are impressed with the responsiveness of the CSOD team members. They listen to us, the clients, and do their best to continue to make the product what we need for it to do. The quarterly updates have been managed and presented in such a way that we have plenty of time to test and choose when to implement the new features. From our perspective, we have been very pleased with the enhancements and new features that continue to be added to this already robust platform.

Cornerstone OnDemand

Feb 29, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: What do you like best?

Cornerstone OnDemand offers a lot of customization to fit a large variety of different types of companies. The system can be quite flexible in many areas, and the quarterly releases do a lot to allow you to prepare for new features. The LMS functionality is quite robust, allowing for online courses, customizable certifications, instructor-led courses, and much more.

What do you dislike?

It can be quite intimidating for a first-timer to navigate the various settings and menus of the system. There are a lot of resources for troubleshooting issues, but doesn't seem to be well-organized or the information is out-of-date. Could be better use of just-in-time training.

Can be tricky to use; Very customizable for our needs

Nov 09, 2015
5/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: Our company has been successfully using the LMS for about 4 years and have always been able to address our training needs with this tool. The emails that come from the system can be customized in any number of ways - which nice but can be tricky. Some of the back end buttons and boxes are not always intuitive and user friendly (which makes it tricky), but the Global Product Support team has always been patient and helpful with my questions. In addition, they are in the process of revamping the user interface of the entire learning cloud. This has done wonders to make the back end setting options easier to navigate. Overall, I would say it meets our LMS needs very well!

Very Satisfied with the Product

Dec 29, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: This is my first time using a Talent Management System, and I must say that I have been very impressed with Cornerstone. Our company went live with the LMS in December 2014 and ATS in June 2015. The system is easy to use and always improving. Cornerstone provides so many training resources and materials for both the administrator and end-user. In addition, we've been assigned a fantastic CSM who has been so helpful and dedicated along the way. I've really enjoyed my experience with CSOD and can honestly say that using them has been a great improvement for our Talent Management department and our company. I look forward to new changes and enhancements in 2016!

Cornerstone On Demand

Oct 07, 2016
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: great interface, nice reporting features

Cons: requires lots of admins

Overall: Our company has been using the service for approximately one year. I know it has great features and functionality but we are not utilizing them due to manpower issues.

Recommendations to other buyers: make it accessible on mobile devices

cornerstone

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the how it helps me learn new skills and and new information through this platform. As a visual learner it can provide interactive options by answering quiz questions.

Cons: Sometimes the system is faulted by not showing a training task is completed; however, this only happened in one situation.

Great Solution

Nov 12, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: I have been working with the Cornerstone solution for almost 2 years now and have been "officially" in my role as an administrator for 5 months. Support from CSOD has been great when needed and the Client Success Center is a very valuable resource. Updates and patches to the system are often and on schedule and communication is well done to ensure we all know what is coming in each update/patch. CSOD has been receptive to suggestions made by us as well as others via the Client Success Center. CSOD really seems to be a company that wants to listen to their customers to help enhance the product to meet their needs better.

Easier than most

Nov 06, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros:

- Learner Emails are easy to setup

- Security model is simplified

- Transcript is simple to understand

- Report engine is powerful and easy to use

- Can Create custom pages

- curricula as easy for learners

- mobile friendly even before the app

- Connect tool

- Frequent releases and patches

-Learning Calendar

- Can call a rep or enter a ticket

- Client Community

- Webex integration

- Dashboards

Cons:

- Content Publisher is a black hole

- Akamai Refresh

- Custom Reporting is not yet real-time

- Releases and patches seem to come all the time

- Cannot chat with a rep (Can call though)

-

We are new to Cornerstone but I have been very impressed with what I have seen so far.

Mar 03, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We recently purchased basically the entire Cornerstone suite of modules and are starting with implementation of the LMS. I have worked on other platforms before and by far Cornerstone is the most intuitive and easiest to use as an administrator. I don't need to be an expert in html or xml in order to have the system do what I need it to do, which I love. And if there is something that I DO need help with, the customer support from Cornerstone is OUTSTANDING. I cannot say enough about it. Friendly, available, and intelligent, I know that the answer to just about any question is just a quick phone call away!

Cornerstone LMS - well worth looking at

Dec 29, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: The organization I work for has used Cornerstone for many years. The customer service is excellent and the engagement they encourage clients to have with other Cornerstone users shows the company walks their talk!

At times the LMS can seem cumbersome; however, the initial time investment has helped us become more efficient in our learning and training goals over time. Again, their customer service is top notch and I have definitely utilized our client support specialist a number of times to help me through moments of challenge and frustration.

Overall, I highly recommend all to consider Cornerstone!

Top notch LMS-Small firm treated like a large corporation

Dec 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used different types of LMS in the past, but Cornerstone On-Demand is by far the lead dog. Its capabilities are boundless thus being customizable to fit your company needs. Aside from the product being a premier resource, CSOD's customer service is first class. They provide a wealth of online resources, access to 24/7 support teams and a dedicated Client Success Manager (CSM).

I want to send a huge thank you to my CSM who works closely with our account. Her patience and understanding to meet the needs of a smaller client are what guided our partnership to be successful and still continues to be.

Decent product, but support was nonexistent

Sep 29, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: My former employer migrated to Cornerstone four years ago. I liken their product to being a customer of a cable company: once you are up and running, as long as nothing breaks or you don't need to change anything, the LMS itself is pretty good. However, if you need service, RUN AWAY. From our front-line client rep to our salesperson, CSOD staff either gave us the runaround or were totally unresponsive. There were times I literally could not get anyone to answer a question. Time and again, we were steered to the global support center (marginally helpful) or to the online knowledge base or user groups. Reps also kept 'office hours,' which were a joke ' log into a conference call and stand in line hoping to get your turn to ask a question before office hours ended. The most abysmal customer service I have ever encountered. It's a shame, as their product was generally good, with a nice, customizable interface and solid reporting capabilities. I called it the 'DIY LMS.' If we had not had a team member who was a pretty good self-taught IT geek, we would have been dead in the water. On balance, NOT recommended.

System Good For End Users - Admins, Not So Much

Dec 08, 2015
3/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: We've had the learning module in place for two years, and generally it performs well.

Pros

Securities are very easy to set up and manage.

Interface is completely configurable (which may be a con for some since it isn't exactly plug and play)

Clean, easy to navigate interface that our end users report they appreciate

Cons

If you assign a curriculum to a user, and want to remove/unassign that curriculum later, the courses in that curriculum will remain assigned to the user.

Search results do not remember queries, causing you to re-enter the search parameters multiple times if you select an item and the click back to search.

You cannot preview published online courses as an administrator, you can only "request" the courses to your transcript and launch the course as an end-user.

If you want to update a published course, you can only update the existing course (re-version it) if the structure of the course did not change (new pages, tests, etc.). If the structure of the course did change at all, you have to republish new course and inactivate that which it is replacing.

Top notch LMS / TMS

Nov 09, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been a Cornerstone admin for 5 years and find the Learning and Performance Clouds to be very easy to use. Enhancements are made via Quarterly Releases, and having the 'sandbox' portal to work in is terrific for test driving new features and creating documentation prior to rollout. Uploading online courses, videos, or documents is a breeze! Automating our Performance Review process has alleviated the need for managers to complete cumbersome Excel files. Robust email functionality let's you customize by learning object or proxy if needed. I highly recommend Cornerstone!