Who Uses This Software?

Rezdy is designed for tour, activity and attractions providers, as well as cruises, shuttle buses, charters and vehicle rental businesses.


Average Ratings

73 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Rezdy
  • www.rezdy.com
  • Founded 2010
  • United States

About Rezdy

Rezdy is the largest B2B booking platform for tours and activities in the world. Tour and activity suppliers can use Rezdy's Booking Software, Channel Manager and Marketplace to manage their bookings and distribute their availability in real time to world's largest agent network.


Rezdy Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Rezdy Reviews Recently Reviewed!

So far So Good

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service has been great. I feel like I have harassed alot of the team but they are always so nice.

Rezdy is easy to use and can accommodate the majority of my business needs

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to share the one resource over multiple tours and it is easy to change the details and have the changes take effect instantly

Cons: Until I got the hand of using it things seemed a little complex at first (eg. remembering that when I create a product I also have to create a session or sometimes I forget and create an order but then remember I haven't created a session in the calendar first and I have to scrap the new order and go create a session and then do the order all over again).

Overall: Instant online bookings and notifications of online bookings, ability to work with agents online and very fast customer support.

Overall its been a positive experience, and works well for my business

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Its a pretty easy system to use. The system works well and clients have commented on how easy it is to make a reservation.

Cons: Really wish you could figure out the issue with Safari browser, having issues with the reservation system not working properly when embedded onto the website. Would really be nice to have it installed in the website and not have to leave the site.

Industry standard software, and they know it. Price is extortionate.

Aug 13, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's used by most major players in the travel industry and we wouldn't be able to sell our products without it. It's powerful software that we are not completely utilising and look forward to using more features.

Cons: It's price is beyond the means of a new business. I know it will be worth the ROI in the future, but I'm frustrated by the lack of options for new businesses.

I also find the paywalling of essential features frustrating. I want price to be assessed by daily users or order value, not based off core features any travel business is reliant on (such as the ability to sync with Trip Advisor or offer discount codes).

This is what a modern software as a service/API subscription should be.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It looks good and it works 100% reliably. Aside from that it has a really nice API which is well documented and even supports web hooks, loads of payment gateways etc.

Cons: They are a slow to push out small quality of life improvements (like different surcharge rates for different credit cards being suggested in 2012 and still getting upvoted but not done) and I wish they would go a bit further than tours and look at stuff like accommodation or general charter work. But all in all still very happy.

Love it- I analysed several and choose this and have been very pleased

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inventory link to Expedia, viator and many others, ease of use, online sales & calander, future agent links system, resource management so unable to over book, online help & video system is amazing!

Cons: Would be good to have more dashboard options... Not all new bookings pop up on dash board for us to tick they are processed and be aware of them as some are paid upon booking, but all get emailed through so we don't miss them.
The set up was painful not because it is hard to use, just hard to get my brain around new things. A face to face support would be great to have and an option to have it set up for you I would have happily paid for that - Yeah!!

Overall: Saves time updating inventory on third party websites, ease of comunication in office, and to guides

Brilliant team, awesome product and a great way of making our business easier to run!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does everything automatically! Great support services and business building tools! Love the SMS notifications and reminders for our guests!

Cons: Long set up but it's worth it! Training our staff is a challenge but again, once they're in the know, it's an amazing tool.

Overall: A fully automated online booking systems that I can connect to our website and social media sites that make booking our flights so much easier for our staff and our guests.

easy to use and applicable to booking system

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of use and ability to add and subtract trips whenever i want, whether it be on mobile or desktop. it's easy, simple, and if you have questions calling is easy!

Cons: the calendar function on mobile would be one of the only things that i would recommend changing. not the easiest way to view, i'm sure there is a better way.

Overall: i am able to help run a business and schedule daily whale watch trips

Powerful booking software at a fair price

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line.

They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

Cons: One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running.

ls Rezdy provides all the support and tooI require to operate my family-owned tour business

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and simplicity. It provides extensive opportunities for a small tour business like ours to compete in a global marketplace.

Overall: Ease of use and the opportuntiy to promote our tour product to a global marketplace.

From wonderment to one hundred bookings.... my excitement with this product speaks for itself.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and manage providing seamless processing and more time for myself which was my goal. Consideration was taken for my current surgery recovery period and a discounted rate provided to 'ease the pain'. Thank you

Cons: Can't find anything I'd change, although would like to be able to track the detail of Stripe payments into my account. At present there doesn't appear to be any means to identify the tour for which the payment was made.

Overall: More efficient and cost effective method of managing my business which is ideal for a one-woman-band. I've already recommended this product to colleagues and friends.

This software will save you thousands in the long run.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used a full service booking platform before Rezdy, but you pay the price for the extra service. With Rezdy, they want you to know how to implement and run the software. It may take more time to learn, but it will save you money. That's why we are in business right? To make money. Their sales and support team has made the transition very easy for us. Already have made contact and teamed up with another operator that Rezdy introduced me to.

Cons: It's more work to do. The tradeoff is that you will have to do more work, but it's better to learn about the software than to rely on constant help. This forces you to learn and in a matter of time, you will be glad that you chose Rezdy.

Overall: Save money!!

A total solution for our organisation PLUS great customer service

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Rezdy is turning out to be a total solution for our organisation. We run a variety of inhouse and external programs including standard tours and activities right up to bespoke educational products with reasonably complex pricings and schedules. I'm amazed at how intuitive and well-resourced rezdy is to suit our needs, probably because it is built specifically for the tour and activity sector and understands its particular way of working. From automated reminders to customisable integrations and easy to use reports and details I would highly recommend this system to anyone looking for a solution to online (and internal) bookings. The customer service is also extremely good with fantastic onboarding training sessions and phone help almost 24/7. Thanks rezdy for making our business better!

Careful! Don Not give them their credit card information.

Mar 09, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I started looking into Rezdy before the beginning of our last season. They promised that we could be online in 3 days! Well don't believe that if they say it. It takes weeks, sometimes months and a LOT of your own time and work to get set up! When I had a meeting to set up my account I asked to resolve ALL the problems left over in that meeting so we could go online soon. (My season was going to start two days after that meeting). After an hour the rep told me that he is off now and our conversation has come to an end. I was choked! Nothing was solved! As I unfortunately had already paid that they wouldn't refund, we agreed upon holding these funds and looking into maybe joining the following season. That was satisfactory for me. So this season we started to talk again and I looked into the system again. It seems to be well thought through and makes sense. It is quite complex, but I think that is the nature of the beast. I talked to a company that uses Rezdy and asked about their experiences. They were fairly satisfied, but they didn't use the part of the system that I was interested in the most (payments and reporting). So I never managed to get a good look into these parts of the system. I decided not to take a chance. Also the monthly charge is too high. Mind you I had already spent a great deal of time into another system and wasn't up to starting from scratch without really knowing if it worked any better, also considering the higher price. Long story short, I decided not to proceed with Rezdy, when they charged me another USD. The prices have gone up as well! So without my consent, without signing up with them they charged that amount and do not want to give me a refund. I should have listened to the RED FLAGS from my encounter with them last season! I would have kept them in mind as another option in case the system I am using right now was failing, but now I am so disgusted that will never go with a company that has such low morals!

Vendor Response

by Rezdy on March 13, 2017

Dear Ursula, Thank you for your honest review and for bringing this to our attention. Firstly, please accept our sincerest apologies regarding the below scenario. After having assessed your full experience with Rezdy, I can definitely assure you and all others reading this review, that this is NOT the Rezdy way nor is this acceptable from our end. Our mission is to empower our customers and ensure they have the best tools to network, trade and thrive while using Rezdy. Our team will be reaching out to you shortly in hopes to gain a better understanding of what had occurred. Your feedback is valuable to us and will help us greatly in ensuring such things not happen again. Regardless of the outcome, rest assured that Rezdy will be providing you with a full refund of $199.00 USD. Kind regards, Simon Lenoir

Great Service

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to manage

Overall: This is a great product, easy to manage and great customer service, even for a small question they are always so helpful and nothing too much trouble for them. I would recommend this to any small business like ourselves.

Doubled my revenue in 10 months!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY cost effective and simply to use.

Cons: I don't have any cons...it does more than I ever thought I could do.

Overall: I have struggled with an online opportunity for 8 years...until I found Rezdy! In the first 10 months, I doubled what I did last year in online sales. It's easy to use, simple to understand and gives me excellent tools to grow my online sales and work with new sales partners! Thank you REZDY Team!

Recommendations to other buyers: Just do it! It takes a little bit of time to set it up the first time but I'm talking hours, not weeks. Once you're up and running, it's super simple. Don't let the start up frighten you; every time I needed something or had a question, the Rezdy team has been there for me!

Rezdy Listens To And Works With Small Businesses

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease & flexibility of Calendar. Design is well-thought-out and simple.

Cons: Can't think of one yet.

Overall: We are a new, small tour operator working hard to get "the word" out. We chose Rezdy because of their competitive rates. Soon after set-up we discovered how fluid the system works. All my phone and email queries were addressed immediately. But more impressive, Rezdy is a team of caring professionals who listened to us when we pointed out unique situation in our operations and requested if a solution was available. They came back with a solution that worked! Thank you, Rezdy!

Great support!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been with Rezdy for about 8 months now and have had lots of support with getting started and along the way! They have responded straight away to emails & phone calls and tried to help whenever they could. I totally recommend this online booking system as it is very easy to use, has great support and is easy for customers to use on our website.

The right solution for small excursion operators.

Oct 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Cons: Need to add ability to hide prices in catalog list view. This way you can track the customers interest without the outside influence of price.

Overall: The easy to use integration of this online reservation system with my website got me up and selling quick. Now after using the system for a few years i really appreciate the comprehensiveness of the system with a great calendar, communication,catalog, on and on it all works great. I bumped down on ease of use and customer support because i wanted a feature that is not currently available and my feature request hasn't gone anywhere. Overall a great system.
Kenneth J Rear
www.SitkaAlaskaOutfitters.com

Vendor Response

by Rezdy on October 20, 2016

Thanks for your review! I sent you some custom CSS lines so you can hide the price on the catalog. Let me know how you go with that.

Glad that I found this Booking Software

Oct 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The site is easy to use and works well. They improve layout and functuality occasionally based on clients comments and requirements. If I do have a problem or something is not working correctly, they email back almost instantly and keep me informed and updated until the problem is fixed - I have never had to ask twice. Overall brilliant software that I have already recommended to other businesses

Vendor Response

by Rezdy on October 20, 2016

Hi Karen, thanks for your review! And thanks for recommending us, we really appreciate that.

Rezdy powers El Sol Vida Fun Tours, Jamaica

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Users provides Rezdy with the insights to make the platform better.

Cons: I have not found out yet.

Overall: Rezdy provides El Sol Vida with its powerful CRM platform made specifically for tour operators.
"We could not handle the volume of reservations with seemless pricision 5 star service without Rezdy"

Recommendations to other buyers: Rezdy. If you want to take your tour business to the future!

Rezdy will bring you customers!

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rezdy has doubled my customers in the first month of operation. Rezdy is ez to use and has great customer service

Booking Partners

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The software is easy to use, and the staff provide very quick and effective support. They make running my business so much easier.

Premium Product

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Reliable service quickly followed by clear precise connectivity to my clients and agents. Especially love that my availability is mirrored with agents websites for bookable tours.

Rezdy is great for my business, Private Tours

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: All Good, very happy, easy to use, ask for help and you will get it, very friendly support team on the phone

The awesome tours and activities software

Oct 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We love using rezdy at https://www.adventureemirates.com and we love the market place that allow us to connect more online suppliers. The iWidget help us to integrate easy as possible to make the site to accept the bookings in a minte

Pros: market place iwidget

Cons: unable to customize more

Recommendations to other buyers: All activities providers should use rezdy

It the best software

Oct 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Market place and iwidget

Cons: cant customize much

Overall: We had been using rezdy for last few month at https://www.adventureemirates.com it was a great software let us to connect with many online travel agencies around the wold and booking system is A class

Recommendations to other buyers: certain places like below booking widget you can let the company to customize

Vendor Response

by Rezdy on October 10, 2016

Hey John, thanks for your review. Great to hear you are so positive about Rezdy. Thanks!

Very pleased with Rezdy!

Sep 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, clear most of the time.

Cons: It needs an actual smart phone app, currently having problems using on android. Also, needs to a feature that allows you to get the most out of the resources you have, an AM tour for example it would be good to make all passengers book with existing customers.

Overall: Rezdy has been great for us, we've noticed an increase in bookings too! So accessible, we can check, confirm and edit bookings from our phones on the go. We love the Market place too, so good to connect with other agents!

Vendor Response

by Rezdy on September 29, 2016

Hey Elyse, thanks for your review. We are currently working on a mobile manifest app and hope to be able to release this very soon.

PROMISES THE WORLD AND DELIVERS NO ONE

Sep 26, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Cons: cost and lack of interaction between your agents and suppliers

Overall: I am leaving Rezdy. You are getting way too expensive for small operators. You promised connections with agents. I have contacted hundreds with my 5 star rated tour and so far ??? None of YOUR AGENTS uses me. The only one I have is one I went and got myself through persistence and hard work. For what you charge you should offer more. anyway too late now I am off. see ya.

Recommendations to other buyers: No, I actually have some great ideas, but I am going to share them with my new booking operator thanks.

Vendor Response

by Rezdy on September 27, 2016

Hi Stuart, I'm sorry to hear you've had a hard time connecting to agents. Thanks for your feedback, we are working hard to constantly grow our Marketplace and make it easier for suppliers to connect with distribution partners.

Finally, an online booking that takes the hassle out of booking.

Sep 24, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use once set up

Cons: Could be more flexible in certain areas

Overall: Was rather reserved about setting up an online booking system, but we knew the manual one we had was outdated and time consuming. The team at Rezdy were very helpful and understanding and once we had got over the initial setting up stage it was plain sailing. The support team were on hand to answer any question and help if I got stuck. Soon the bookings started rolling in and we didnt have to spend time answering phones and taking manual bookings any more. Well worth the time and has made back the money already.

Rezdy Review

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: automation

Cons: the aesthetic on my website

Overall: So far the functionality of rezdy has helped me save a lot of time booking and managing customers. I really like the automation of sending emails to customers and the color coordinating of the calendar. I desire more control over the aesthetic look on my website.

Vendor Response

by Rezdy on September 22, 2016

Hey Shane, Thanks for leaving your review. I just had a look at your website and we can make the website integration look better. We'll contact you as soon as possible to help you with some custom styling.

No regrets

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has been a very easy road switching to Rezdy. Customer support is great and the software is easy to use and learn. Keep up the great work, guys. Can recommend Rezdy to any activity provider.

Fantastic product and service

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Overall: Great product, saves us lots of time. Have always found the support very helpful and easy to understand.

Perfect tour software

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Perfect solution, keep it up and give us more option, thanks .......................................

Great Platform. Flexible and Functional.

Jul 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very nice, reach platform that requires a certain level of training but well worth the time invested.

Be careful ...

Jul 07, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Rezdy is not a bad software product. If you have tested everything and it fulfills your demands: fine, go ahead, you will not be disappointed. But BE CAREFUL if some functionalities are missing and you trust on rezdy that they will come up with solutions in the future: it's very likely that you become very frustated. Rezdy doesn't listen to customers, and featrues wanted by users never get implemented, although they might promise to you to implement features you ask for.
I went with rezdy from Jan 2016, though I had some open feature request. Sales and the developers promised me to that these features will get implemented in Q1/2016. We are now in Q3 and nothing happened. I will abandon rezdy for the next season again because of that.

Rezdy Customer Service Review - - Greame & Cathy specifically

Jul 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As per above.

Cons: As our events are quite specific and unique, it would be great to have a more customised template builder available to us. Integration into our website would be ideal - - however this is probably something I will investigage further and see what happens. Would be good to do this without an iframe however.

Overall: Late Thursday afternoon (and it just so happens to be June 30th) and I decide to completely change the way we take registrations for our events. I came across Rezdy earlier that morning when researching other rental / booking sites out there and was impressed with the functionality offered. Had a few questions that need answering and a very tight deadline to launch the event the next day (Friday), so was considerably shocked when I got a very nice sales assistance Greame who answered on the second ring, was able to provide me with a host of information and assuaged all my doubts about the system. Making a big business decision like this at such short notice is always daunting, however working with Greame to setup the Pro package was super easy and left me with time to deal with other loose ends and get the event launched!! That's where Cathy came in . . . had a few little issues getting my products and inventory created and after fighting with it for an hour, gave up and called Tech Support. Was again blown away that I was able to speak with a knowledgeable and helpful support staff member within 20 seconds of calling!! Cathy was able to put me on the right path in about 10 minutes and I was ready to launch my event. Brilliant!! Still can't believe the level of customer service - - the fact that you have an Australian office is a HUGE PLUS and one that really tipped the scales in your favour. I hadn't realised how much until the support was needed and to have it instantly there is brilliant.

Recommendations to other buyers: Not at the moment - - - will see how it progresses as we continue to use it, however great customer service so far :)

I have my reservations

May 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Customer Service team of Cathy and the Guru of Love (seriously?!) have been great ; the Rezdy tool has been great and was an excellent choice for my business; yet I have some reservations about a lack of User Testing and an inability to be able to leave the software alone whilst focusing on my business. I'd like to be able to set and forget but you need to keep an eye on things that change, software upgrades that are not quite right, etc. If Rezdy don't take the next step with their own growth to work on these areas then I will continue to speak out about it.

Wonderful customer service!

Apr 13, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have just started using Rezdy within the last few weeks. It is easy to pick up how to use it for basic functions, but there are a lot of functions that are difficult to tailor to what you need the service for. It would be incredible service if only you were able to customize more features. I would love to be able to change the order status for everyone in 1 session, customize the titles of email templates, add an extra that is non-taxable, add more than 1 contact email address per order, adjust the default settings, and customize the calendar (and individual sessions within the calendar). These features are not available right now, but the customer service staff have told me they are working on some of these items! However, it is unfortunate that some items get prioritized over others. Some of these features have already been inquired about on the customer "help forum" by other users years ago, but have not been prioritized because of low number of follows and likes.

The BEST part about Rezdy is the customer service. I have spoken to them both over the phone and via email (with Stevie and Kevin). Not only are they really, really helpful, but they are also patient and prompt. They will return your emails and phone calls really quickly, and they have been patient enough to help me on countless occasions. Once I wrote a list of questions to ask them, called the help hotline, and someone returned my call within an hour or two. Then, they spent over half an hour on the phone with me going through each issue one by one. I am so impressed with their customer service, but because of the number of times I have contacted them and have only ever reached Stevie or Kevin, I wonder if they need more staff (and maybe the previously listed ticket requests will be resolved sooner!)

Good allround offering

Apr 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We found Rezdy quite good to work with and the program helped our tour business grow our online bookings.

You must have Rezdy

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We commend with Rezdy fully integrated into our website in August 2015 and have since processed over 2500 ordered and now average $50k pm from direct and indirect sources. The ease in which you can add, delete, move, change & connect with guests is just fantastic as an administrator. This together with great guest feedback make it a must have booking system...oh and don't forget the customer support, in particular Stevie....great service, always answers the phone or replies to your email straight away !!

Oh and if your not premium, get it.....our Trip Advisor reviews have gone through the roof!!

Keep up the great work guys...

Great Product...Excellent Support

Mar 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have evaluated all the booking systems around the world. REZDY offers more function and ease of use than the rest , by a significant margin.

Importantly, the support does not end after the sale is made.

Their support team lead by "Stevie", are very responsive to our needs, with most questions resolved same day .

We had a particular need to import our booking data from a previous reservation system. REZDY went out of their way to write scripts to import all this important data to REZDY.

HIGHLY Recommended to anybody considering and online reservation system.

I'm happy to talk to any perspective companies looking at REZDY as a solution to their bookings system

This is a great system that has been designed specifically with tour operators in mind.

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After trialing many other reservations systems, this one is by far the most tour operator friendly system available on the market.

Customer service is general and doesn't solve our problems

Feb 11, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have finally started using Rezdy as our software for bookings. We have everything ready, just the payment is not working. We have been a whole week trying to contact Rezdy and we only get general answers that do not help us solve the problem. We are working hard with Ogone to solve it and from Rezdy's part they just say it has nothing to do with them--- wrong answer. Not what we expect from Rezdy.
We had everything ready to launch the website on Monday but of course, we need the payment to work. Today is Thursday, we have been trying for weeks to solve it by e-mail but general responses do not help. Since Friday it has been impossible. We don't know what to do.

Vendor Response

by Rezdy on February 21, 2016

Hi Clara, Thanks for addressing this with us and we're sorry to hear about your experience! Our support manager has emailed you to investigate further and provide you with a resolution. Please get back as soon as practical.

Not Ready For Big Companies.

Jan 07, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Rezdy and I have a love hate relationship and unfortunate, more hate. Rezdy has a very complex, clunky, cumbersome product setup process and the worst checkout process in history of the internet. See Con section.

Pros: All the features I needed with some exceptions. Support is good. When tickets are submitted, good responses are given. Team is attentive to help you understand the system and fix bugs. Clean layout. A bright future with a few important changes.

Cons: Checkout flow must have been designed by a plumber. No offense to plumbers. During the busy summer rental season, my client would receive several calls, daily, with people that did not know how to checkout! Just search Rezdy support ticket number #205248418. Basically, it's a two step checkout. First you select the date, then click Confirm Availability. Then you click the date again, at which point you are given a strange, agenda style calendar to select the duration. After that, the booking process is as usual, name info payment etc. Way to complicated for people to understand. New Feature Request Process is a voting system. However, a feature with 15 votes (ie "Customize fields in Manifest") or 13 votes or 10 votes gets completed, but a feature with 15 votes ("Customers are confused by the 2 step booking process") does not get completed. Additionally, things that are not even in the feature request system mysteriously appear as a new feature. A very strange and frustrating system. If you need a specific feature, plan on NOT getting it because only one or two people might vote on it. To give you an idea how many clients Rezdy might have, the most popular feature (Wordpress Plugin) received 50 votes. More attention should be given to 15 votes since that is 30% of their clients. Product/Rental 'session' setup process is a nightmare! My client has 18 locations, 30+ rental products, and different prices in different areas as well as holiday rate changes for holidays, like 4th of July. At first sight all is well, then you have to deal with 'sessions', yeah 'sessions'. The greatest thorn in my side of the entire 2 year experience. Once you set up a one product at a location, you have to create a 'session' in the calendar, yes, separate from the product info area. In the calendar, you create a session for that product and if you have variable prices, or a specific hour of the day you don't want a rental to be available, at each break you'll need to create several different sessions. If you have a lot of products, plan on spending several hours in sessions. The system isn't intuitive enough to build the session for you (in the background) based on the info you placed in the product info area. My "Create Sessions from Product Details" feature request only received 5 votes. Needless to say, sessions are the worst, most time consuming part of Rezdy. Someone that is not tech savvy will have a hard time learning it. And oh! sessions can only be created at 6 month intervals. So for a 9 month rental season, you need to do everything twice and then again the next year and the next and so on. Products are another area for improvement. To give you an idea about our products the setup is like this: 12 Products - Location A 10 Products - Location B 11 Products - Location C 8 Products - Location D 15 Products - Location E 7 Products - Location F 15 Products - Location G If rental product 1 is at A, B, C, D, F, and G locations, you need to clone product 1 seven times and assign each one to its separate location. Then set the prices, and such for each. After that you need to create sessions for product 1 at all seven location. Locations are really called categories in Rezdy because they don't have a feature to manage locations. My client has about 30 rental products and 18 locations, however my Rezdy account has 100 products. Most are duplicates of each other. For example, Product 1, has 16 duplicates. Yes, you can clone products, but you can't clone sessions. Documentation needs improvement. You can not bulk edit, sync products or CSV upload anything. Everything is one at a time. Last and biggest con, because of its confusing checkout process and the number resulting calls from confused renters, my client has discontinued using my website service. I had a beautiful site, with easy navigation to the products and spent two years using Rezdy. Every call was about the booking process, which is handled by Rezdy via a script embedded in page. Unfortunately, that I cannot convince the client it's Rezdy's fault. I took the bullet for them. If they only had an easy checkout system, confused renters wouldn't have called, I'd still have my client and only half of this review would be accurate. My recommendation is to wait for Rezdy to streamline a bit. And from experience, that might be a while.

From set up to end point, I loved this tool and most of all the wonderful team at Rezdy.

Dec 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use scheduling and ability to change and manually book was great. scheduling visibility was great too. Loved the colour coding, that really worked well for me. Keeping the client/booking register was great and end payment through paypal was easy to set up and use too. Scheduling one off events and linking events from my website to Rezdy was easy, professional and just perfect to use - I loved this feature.

I can't speak highly enough of the customer service level. I am quite technically challenged and the sales and service staff looked after me with professionalism and sensitivity. No question was small or stupid, they walked me through everything and I always felt amazingly confident after being coached and guided by them. I wish all customer service experiences were like the ones I had with the Rezdy team.

Rezdy is just epic

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We implemented the Rezdy booking system in place at Thirsty Swagman in February 2015 and it's without a doubt the best thing we've ever done. Prior to using Rezdy we processed bookings with a cumbersome manual procedure, which was time consuming and not cloud-based.

Our bookings have approx. doubled since going to Rezdy, and I would credit a large part of the increase to having this booking system in place - specifically the increase in direct online bookings via our website.

I can thoroughly recommend Rezdy to any tour operator.

Does what it promises, most feature-rich option at this price level, easy to use

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used a few other pieces of software, and this is the only one that had properly working inventory management and allocation. The software we switched away from has since added it, but I still feel like this is the most complete package - and I haven't found any bugs. I've looked at other software since (sales calls got me to humor product demos) but I can say this still rises above the competition

Pros: Proper working inventory controls (you can set the amount of tour guides available, or items available, and it obeys your group booking policies to avoid double-booking) Simple, clean, bug-less checkout process. Many 3rd party integration apps

Cons: Multi-page checkout process (instead of clean single page) Setting up discount vouchers and figuring out which discount method for the task or offer at hand can be a little confusion at first It might take a little while to get the hang of how best to manage inventory and set up scheduled event slots, but once you understand, it's VERY easy and quick to do so.

Vendor Response

by Rezdy on February 24, 2016

Thanks for addressing this with us and we're sorry to hear about your experience! Our support manager has emailed you to discuss and work on how Rezdy can be of better value to you. Please get back as soon as practical (Ticket #131885).

Terrific versatility for a booking engine.

Dec 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The versatility available for customising individual tours with this software is terrific. The help and backup is also 1st class and much appreciated.

Xtech Surf school booking

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using Rezdy last year to take bookings for the Xtech surf events here in Sydney, and its made life 100x easier.
When we're out in the water surfing Rezdy's booking system handles everything for us letting us get on with what we're good at!

Easy to use, time saving product

Oct 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: no overbooking, secure site, meets both my and my clients expectations in ease of use
Cons: once familiar with the site, none so far except for the term "sessions" which I believe should be departures but that's only because of my tour industry uses the term

Great system for tour operators

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had searched for many years for a booking system to suit my product and my budget. Since finding Rezdy my direct business has increased tenfold. I cannot fault this system as they are consistently making changes and adding features to streamline the product.
Rezdy gives me a competitors edge and allows me to interact directly with my guests.

Smart and functional booking engine, Ever!

Oct 01, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Wai Ora Group has been searching a good booking engine with reasonable price for ages. And we found Rezdy one and half years ago which Rezdy just launched not long I believe.

I did research more than 10 booking engines, some are dated, no updates on their social media platform and website, it gaves me a feeling of depression and lack of innovation. Some of them charge unacceptable commission 15%-25% which is no way to go ahead. Until I found Rezdy, I actually have been watching Rezdy for nearly half years, and I can feel the team was positive with continuous improvement. Rezdy keep listening users suggestions and advises from the forum, and now our company received more than 50% online bookings since May 2015.

Keep hard working guys!

Met expectations - then exceeded them (via great support staff)

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We initially signed with Rezdy as it provided the internal booking functionality we provided allowing us to both share our Porsche Drive Day services across a multitude of external agencies and with internal staff in a real time manner. We then discovered it enabled sharing of resources across product/service offerings such that if a product was booked that shared assets with another product, the second was immediately made unavailable. The standout feature of the software has actually been the support staff. We're probably only 40% into our Rezdy journey and each time we've required support or clarification, the support staff have been both professionally helpful and friendly. I'm sure there's a flaw with rezdy somewhere.....but we're yet to find it. Highly recommended.

The BEST tour booking software

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Rezdy for over a year. We absolutely love it. My company would not have been able to grow into its current state without their amazing software. We've booked thousands of customers through it now and have no plans of switching. They continue to release new features that are true improvements based on product direction and customer feedback.

Pros:
- 100% uptime so far (Absolutely mission critical)
- Regular releases of new, useful features
- Quick responses from customer service
- Bugs addressed fully and properly
- Modern software technology and development methodology
- Fully featured for pretty much any tour business. We've changed our business model around about a dozen times now and there are very few things that Rezdy hasn't been able to do. Public bookings, private groups, gift cards, you name it and Rezdy probably does it.
- Mature software
- Great pricing structure
- Everything just works. We've never lost an order, never accidentally deleted anything, nothing has ever been booked for the wrong day, a payment has never gone missing. Their software has never been at fault for any of our errors.
- Mobile/responsive design interface
- Integration with other software like google analytics

Cons:
- Some features, particularly an easy way to cancel reservations + refund trips in bulk, that we need are slow to roll out. This isn't just a con for Rezdy though. As far as I'm aware, no competing software has solved this issue.
- The backend mobile interface is a bit meh at the moment. It works, but needs a lot of improvement. Note though, that their front-end mobile interface (the part where your customer books) is stellar.
- No testing or backup environments

I evaluated ALL the tour booking software (no joke. all of it) that was available in 2014 and picked Rezdy out of a big long list of them. They are leaps and bounds ahead of the competition. Since then, the only competitor that I think might come close to them might be Peek.

My background is in UX and software development. I know how software is built and how software shops are run. The majority of the booking software out there is terrible and made on old software development principles and technologies. Rezdy is very modern in both their methodology and technology.

Bottom line: Try Rezdy, you won't regret it. And feel fortunate that, in a sea of terrible tour operator software, Rezdy has created something fantastic and continues to improve it.

Rezdy is extremely user friendly and has saved me so much time.

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is excellent, the team at Rezdy are promt at responding to any queries and always go out of their way to make sure you get help with anything your not sure of. Nothing is too much trouble for them and they will go out of their way to assist you further if necessary.

Best booking tool for tours

Aug 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Rezdy since 8 months and I have to say it changed my life :)
I have saved so much time as everything is centralized, and the interface is user-friendly. Their support team is very reactive and extremely hepful! They also implement new features that improve the system all the time. I highly recommend using Rezdy for any tour business!

Being not too good with software, I am confused at times, but it is easy when you learn how to use e

Aug 14, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: If I get to utulise all the things the rezdy program can do, then I know it will be a huge savings of my time, but it is taking me time to learn all the areas (my fault)
One problem is in refund, as it doesnt seem an easy thing to do on the program?
Staff are great in helping with my problems they are always willing to slowly guide me through the trouble I have

Easy to use

Aug 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use when explained, just get comfortable with program and it changes then need to be run through it again.

Very happy to find a solution targeted to tour operators

Aug 05, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Have been very happy with customer service and support and ongoing development of the service. The organisation is also very receptive to feedback and ideas for improvement.
We spent 3 years looking for a solution and Rezdy was the best fit by far.
Only hesitations are at the edges of the capabilities of the software - we run a huge variety of tours with lots of complexity and so we've had to do some manual work arounds and also abandoned the Xero API because of these same complexities. This would not be an issue for the majority of users though.
Have recommended the service widely and plan to use in our next venture.

Been using it for 2 years and love the simplicity but also its vast funtionality.

Aug 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Would definitely recommend. This to me is the leader in the market place when it comes to online bookings. Love it!

Very Satisfied Customer

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the moment we installed Rezdy's software, we saw an immediate spike in business and have been extremely happy with the product so far. Their customer service is excellent as they respond quickly to any questions. More than happy to recommend them.

Rezdy has made our business life easier

Jul 30, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Since moving to Rezdy our entire booking procedure has become a lot less complicated, less time consuming and more user friendly.
The team at Rezdy listen to your needs and are happy to try and make adjustments to the program to best suit everyone's needs.
Moving to this platform was a great business decision and one that has seen several of our other partners also move their business across to the same system.

Rezdy has been amazing and has helped tremendously with our booking process.

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As with any software, there is a learning curve, but once you know your way around it's very easy. They offer so many options for various types of tours and ways to set each up that there is a lot of flexibility built in. It was also incredibly easy to integrate into our website with a few minor tweaks to customize it for our needs. I highly recommend this for any tour operator.

We would Highly Recommend other Tour Operators to set REZDY up as their online booking system

Dec 10, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have now had REZDY as our online booking system for 12 months and appreciate everyday this decision to go with REZDY - the system is easy to use for us and our client sand looks fantastic and professional AND The REZDY team are always there on the end of the phone when we need help.

Great System Great Support go REZDY

Dec 10, 2013
5/5
Overall

Comments: We have now had REZDY as our online booking system for 12 months and appreciate everyday this decision to go with REZDY - the system is easy to use for us and our client sand looks fantastic and professional AND The REZDY team are always there on the end of the phone when we need help.

Pros: Overseas people can book directly before they visit Oz. The bookings come in while we sleep and it ads another convenient service to our customers

Cons: The system just flows

Great system

Dec 10, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Rezdy system is ideal for my tour business and has all the features I need to adjust availability and manage bookings. It's easy to use and there's good support.

Great system!

Dec 10, 2013
5/5
Overall

Comments: The Rezdy system (recommended by another tour operator) is much more suited to my tour company than the previous system I was using. I have multiple tour options all travelling on one bus. The system automatically adjusts the availability for all the options as people book, so I'm never overbooked and I don't have to adjust availability myself manually. That's the best feature for me, but overall, once I got the hang of the back end, I find it has many useful features and is user-friendly. And it looks good on my site, which is important. Plus there's good support from the company.

Pros: The features are ideal for my business and easy to use. They have covered everything I need in a system in terms of availability, and personalise the system.

Cons: None that I can think of.

Best tour operator software available

Feb 21, 2013
5/5
Overall

Comments: I have been looking and testing hundreds of booking software and only Rezdy works for my business.

My Experience with Rezdy was excellent

Feb 21, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The process was very simple, their support was responsive and effective and I was able to get up and running in no time!

Cons: It simply works for my unique business need.

Overall: I would recommend Rezdy for all scenic flight or helicopter companies that want to take online bookings in realt time and manage their fleet.

Friendly team, okay product

Apr 30, 2012
4/5
Overall

Comments: Have been using the free version of Rezdy and it's pretty good.

Pros: Spoke to the customer service team - very friendly and helpful. The app works fine. Seems very simple, which is good. You do not have to spend time learning things.

Cons: Was hard to get all the info from their website. But the customer service team was really good, so that was okay.

Mar 31, 2016
2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support
3 / 5
Value for Money

Dec 26, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
3 / 5
Value for Money