# Social Places Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Social Places Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/166891/Go-Review --- # Social Places Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Social Places ## What is Social Places? AI-Powered Multi-Location Marketing Platform Built for 2025 Social Places is the leading AI-driven marketing automation platform designed specifically for multi-location brands, franchises, and enterprise businesses managing complex local marketing strategies. Our comprehensive suite combines artificial intelligence, automation, and hyperlocal targeting to streamline listings management, reputation optimization, social media automation, and customer experience enhancement across unlimited locations. Why 500+ Enterprise Clients Choose Social Places: - 97% Customer Retention Rate sustained over 4 years - AI-First Approach: Advanced machine learning for customer insights and predictive analytics - Enterprise-Grade Security: ISO 27001 compliant with enterprise data protection - Unlimited Scalability: From single locations to 2000+ multi-national operations - White-Glove Implementation: Dedicated success managers and strategic consulting ## What is Social Places used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Local SEO Tools](https://www.capterra.com/local-seo-tools-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Social Places?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://socialplaces.io&name=Social Places) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Social Places 4.9 (21) VS. [4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (21) Ease Of Use 4.7 (10,437) Value For Money 4.9 (18) Value For Money 4.5 (6,476) Customer Service 4.9 (20) Customer Service 4.5 (5,784) ## Social Places alternatives [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166891/Go-Review/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Journey Mapping 4.7 (7) 0.00% of 7 reviewers that rated this feature as important or highly important Visualize and analyze customer experience across all touchpoints and channels Feedback Management 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service AI/Machine Learning 4.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Multi-Channel Communication 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customer Experience Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process/Workflow Automation 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows Social Places 28 features Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communicate using direct chat or messages within the system Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Streamlining repetitive tasks and activities through automated and predefined workflows View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.8 (21) 4.8 Based on 21 reviews ## Pricing Value for money 4.9 (18) ### Starting price Contact vendor for pricing Free trial available Value for money 4.9 (18) 4.9 Based on 18 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Google My Business Post Scheduler](https://www.capterra.com/p/186090/Google-My-Business-Post-Scheduler/)[ Google My Business Pro Services](https://www.capterra.com/p/186094/Google-My-Business-Pro-Services/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Zomato for Business](https://www.capterra.com/p/228639/Zomato/)[ Geo-Tag Google My Business Photos](https://www.capterra.com/p/186089/Google-My-Business-Photo-Optimizer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (20) 4.9 Based on 20 reviews ## User reviews Overall rating 4.9 Based on 21 reviews Filter by rating 5(18) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Kristen W. Digital Manager - Social Media Restaurants ### "Want to manage your reviews, reputation, listings and social media, ads and bookings in one place?" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2021 Their software keeps proving to be innovative, they're constantly adding new, improved and better solutions to their services which is great for the present and future of businesses! Pros The GoListings, Ads and social media audits features are definitely the most impactful for our business. It’s super easy to use and if you’re not familiar with it the team is great at onboarding! Cons The filter feature on the dashboard I can sometimes be a bit buggy and I've struggled with it a few times, but the support team is always quick to help when users get stuck or if there's a system issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Kristen, Thank you for your amazing review and feedback. Keep an eye out for exciting new updates to our Dashboard Filters in the future. Social Places Team CV Christopher V. Senior Manager Digital Marketing Operations Wholesale ### "Easy to use and effective" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2021 One place to reply to our customers and improve overall customer experience Pros Easy to use and insightful. The team is amazing and always available. Cons There's not much to dislike. Everything is just easy to find. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Christopher, Thank you for your excellent review and feedback. Our team is always looking to provide the best possible experience for all of our Digital Partners. Social Places Team BR Bella R. Customer Care Agent Food & Beverages ### "Very friendly to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 21, 2021 Pros the automated response that makes easy to communicate with customers. Cons Not being able to communicate live with our customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Bella, Thank you for taking the time to leave this awesome review. We appreciate all feedback. Social Places Team ZM Zanele M. Social care agent Food & Beverages ### "Social Places review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 21, 2021 Quicker customer response times Pros Easy dashboard, great customer feedback management Cons Nothing much besides that we can access facebook rating for now Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Zanele, Thank you for your great review and feedback. Please note Facebook ratings can be accessed via our dashboard. If you require more assistance with this feature please contact your designated Account Manager or support@socialplaces.io. Social Places Team NZ Nombulelo Z. Social Care Agent Consumer Services ### "Soil Places employee review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2021 That you can quickly improve on customer services as you would be aware of your shortfalls as a brand. Pros Very efficient way of getting in contact with the customers of the brand Cons Even non-patrons may use this platform and provide a review even if they never experienced anything on that particular brand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Nombulelo, Thank you for your great review and feedback. We look forward to continuing to keep you Always on Brand. Social Places Team GG Gerene G. Digital & Social Care Agent Food & Beverages ### "Social Places Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2021 My overall experience utilizing this platform has been amazing. There are literally no cons to actually point out. Pros I love the fact that it is so easy to navigate through all the various options. It is by far the best platform I have worked on. Cons There are absolutely no cons about this platform. I love it!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Gerene, Thank you for the amazing review and feedback! We look forward to continuing to keep you Always on Brand. Social Places Team AU Anonymous User Social Media Marketer Retail ### "A very effective software that enhances brand awareness and boosts marketing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2021 Boosting brand presence and retrieving customer experiences helps to improve in various aspects. Pros The efficiency of review responses and the ease of access in retrieving customer details to resolve any queries/complaints. Cons In my opinion, there is nothing negative about the software. It is very easy to use and makes the job at hand manageable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi there, Thank you for your great review and recommendation! Social Places team MM Musa M. Teamlead Retail ### "User friendly and functions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2021 Pros I love that they are always willing to assist, even if it's a short turnaround time. Friendly and professional staff! Cons Social Places is a super user-friendly, all-encompassing software that has been a lifesaver for my clients and I! Plus, their tech and team support are superb! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Musa, Thank you for the excellent review and recommendation. We hope to continue to provide the best possible service to our Digital Partners. Social Places Team DG Danisha G. Customer Care Crew Restaurants ### "Social Places Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2021 I love working with Social Places. The team is amazing. Extremely friendly and helpful. Quick turn around times. Always available to assist Pros I love that the system is easy to navigate and understand. I also love that changes can be made almost instantaneously with the help of their efficient IT/dev team Cons There's not much that I dislike. The only thing I could recommend is for the review dashboard to look a little less full Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Danisha, Thanks for the awesome review and feedback. We look forward to continuing to keep you Always on Brand. Social Places Team RN Roxanne N. Digital Marketing Manager Retail ### "One place to rule them all!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2021 Good experience from the first meet with the team, from their presenting to our monthly status meetings. Pros If you are running a chain of stores, you need software to manage all your listings. SP is intuitive and their offering keeps growing, offering us more benefits as they add. Cons There is a set-up period where the internet has to be scoured for duplicate unofficial listings and it is difficult to find them all. It is a manual process performed by the SP team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Hi Roxanne, Thank you so much for your great recommendation and feedback! We look forward to continuing to keep you Always on Brand. Social Places Team [View all Reviews](https://www.capterra.com/p/166891/Go-Review/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)