# Social Places Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Social Places the right Customer Satisfaction solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166891/Go-Review/reviews --- Social Places 4.9 (21) [View alternatives](https://www.capterra.com/p/166891/Go-Review/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Social Places Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews MM Mariska M MarketingRestaurants, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I love social places and their software as its so easy to use and we get all the information that we need from it.“ September 8, 2021 RN Roxanne N Digital Marketing ManagerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There is a set-up period where the internet has to be scoured for duplicate unofficial listings and it is difficult to find them all.“ September 14, 2021 Kristen W Digital Manager - Social MediaRestaurants, 501 - 1,000 employeesUsed the software for: More than 2 years. “The filter feature on the dashboard I can sometimes be a bit buggy and I've struggled with it a few times, but the support team is always quick to help when users get stuck or if there's a system issue.“ September 23, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Claudia M. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Social Places Services " September 2, 2021 5.0 Highly recommend! Very innovative product. Pros Awesome and easy-to-use dashboard. Fantastic for scheduling social media content and enjoy the internal approval option. The reporting tool is excellent. Cons It does have bugs every now and then however, they are attended to quickly and efficiently. Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) We prefer the reporting structure SP has to offer Review Source Response from Social Places September 10, 2021 Hi Claudia Thank you for your review and feedback! We aim to provide the best possible insights and reporting to our Digital Partners. Social Places Team DG Danisha G. Customer Care Crew Restaurants Used the software for: 2+ years ### "Social Places Review" September 14, 2021 4.0 I love working with Social Places. The team is amazing. Extremely friendly and helpful. Quick turn around times. Always available to assist Pros I love that the system is easy to navigate and understand. I also love that changes can be made almost instantaneously with the help of their efficient IT/dev team Cons There's not much that I dislike. The only thing I could recommend is for the review dashboard to look a little less full Review Source Response from Social Places September 28, 2021 Hi Danisha, Thanks for the awesome review and feedback. We look forward to continuing to keep you Always on Brand. Social Places Team BR Bella R. Customer Care Agent Food & Beverages Used the software for: Less than 6 months ### "Very friendly to use" September 21, 2021 5.0 Pros the automated response that makes easy to communicate with customers. Cons Not being able to communicate live with our customers. Review Source Response from Social Places September 28, 2021 Hi Bella, Thank you for taking the time to leave this awesome review. We appreciate all feedback. Social Places Team Kristen W. Digital Manager - Social Media Restaurants Used the software for: 2+ years ### "Want to manage your reviews, reputation, listings and social media, ads and bookings in one place?" September 23, 2021 5.0 Their software keeps proving to be innovative, they're constantly adding new, improved and better solutions to their services which is great for the present and future of businesses! Pros The GoListings, Ads and social media audits features are definitely the most impactful for our business. It’s super easy to use and if you’re not familiar with it the team is great at onboarding! Cons The filter feature on the dashboard I can sometimes be a bit buggy and I've struggled with it a few times, but the support team is always quick to help when users get stuck or if there's a system issue. Review Source Response from Social Places September 28, 2021 Hi Kristen, Thank you for your amazing review and feedback. Keep an eye out for exciting new updates to our Dashboard Filters in the future. Social Places Team RR Rachel R. Copywriter and social media strategist Marketing and Advertising Used the software for: 1-2 years ### "Fantastic Socila media Managememet Platform" September 8, 2021 5.0 Excellent service and easy to use platform Pros Google reviews are easy to view and reply to. Content scheduling is a breeeze Cons Wish we could group stores into categories so that we can share posts to a ready built group of stores instead of having to select each store every time we want to share to multiple stores Review Source Response from Social Places September 29, 2021 Hi Rachel, Thank you for the excellent review and feedback provided. We have officially launched our Location Groups features allowing you to schedule content for predefined groups of pages - for any assistance with this feature please contact your designated Account Manager or support@socialplaces.io. Social Places Team MM Mariska M. Marketing Restaurants Used the software for: 2+ years ### "A professional company overall" September 8, 2021 5.0 I love working with the team at Social places. Every staff member is so friendly and professional and I feel that we have built such a great relationship with them over the years. They are extremely supporting and assist us with all our queries in such a short turnaround time. Pros I love social places and their software as its so easy to use and we get all the information that we need from it. Cons There wasn't anything in particular that I didn't like about the software. Review Source Response from Social Places September 15, 2021 Hi Mariska Thank you for your kind words and wonderful review! We look forward to continuing our Digital Partnership and keeping you Always On Brand. Social Places Team RN Russell N. Digital Media Manager Marketing and Advertising Used the software for: 2+ years ### "Highly Recomend Them" September 14, 2021 5.0 Since we started using the application it has streamlined our customer response management, if any issues arise they get sorted out quickly and easily Pros Offers many different systems that help with automation responses to client reviews and comments. Cons No cons to speak of really, the AI takes a little time to train and learn but once going works really well but really not an issues. Review Source Response from Social Places September 28, 2021 Hi Russel, Thank you for your awesome review and recommendation. We look forward to continuing to keep you Always on Brand. Social Places Team MM Musa M. Teamlead Retail Used the software for: 6-12 months ### "User friendly and functions " September 14, 2021 5.0 Pros I love that they are always willing to assist, even if it's a short turnaround time. Friendly and professional staff! Cons Social Places is a super user-friendly, all-encompassing software that has been a lifesaver for my clients and I! Plus, their tech and team support are superb! Review Source Response from Social Places September 28, 2021 Hi Musa, Thank you for the excellent review and recommendation. We hope to continue to provide the best possible service to our Digital Partners. Social Places Team VR Verified Reviewer Social Media Marketer Retail Used the software for: Less than 6 months ### "A very effective software that enhances brand awareness and boosts marketing." September 17, 2021 5.0 Boosting brand presence and retrieving customer experiences helps to improve in various aspects. Pros The efficiency of review responses and the ease of access in retrieving customer details to resolve any queries/complaints. Cons In my opinion, there is nothing negative about the software. It is very easy to use and makes the job at hand manageable. Review Source Response from Social Places September 28, 2021 Hi there, Thank you for your great review and recommendation! Social Places team RN Roxanne N. Digital Marketing Manager Retail Used the software for: 2+ years ### "One place to rule them all!" September 14, 2021 5.0 Good experience from the first meet with the team, from their presenting to our monthly status meetings. Pros If you are running a chain of stores, you need software to manage all your listings. SP is intuitive and their offering keeps growing, offering us more benefits as they add. Cons There is a set-up period where the internet has to be scoured for duplicate unofficial listings and it is difficult to find them all. It is a manual process performed by the SP team. Review Source Response from Social Places September 28, 2021 Hi Roxanne, Thank you so much for your great recommendation and feedback! We look forward to continuing to keep you Always on Brand. Social Places Team AD Annika D. Digital Manager Food & Beverages Used the software for: 2+ years ### "Highly recommend Social Places!" September 8, 2021 5.0 Great experience - excellent customer service, great products and overall a really positive experience. Pros Beautiful, easy to use interface! Constantly iterating and improving the software Cons There is nothing for me to add into this section Review Source Response from Social Places September 10, 2021 Hi Annika Thank you for your excellent review and feedback We hope to continue providing the best possible service to our Digital Partners Social Places Team SD Steph D. Social Media Manager & Copywriter Market Research Used the software for: 1-2 years ### "User-friendly " September 8, 2021 5.0 Pros I love how user-friendly the platform is, easy to navigate and amend scheduled content if need be. Cons I would love to be able to group certain pages together when schedule the same content. Review Source Response from Social Places September 29, 2021 Hi Steph, Thank you for the great review and feedback provided. We have officially launched our Location Groups features allowing you to schedule content for predefined groups of pages - for any assistance with this feature please contact your designated Account Manager or support@socialplaces.io. Social Places Team BM Brendon M. Ceo Computer Software Used the software for: 1-2 years ### "Most user friendly Martech software " September 6, 2021 5.0 Awesome , really great service and onboarding was really hands on Pros Ease of use , aggregation of data is next level Cons Intergration with App Store reviews but have been notified it’s coming soon Review Source Response from Social Places September 10, 2021 Hi Brendon Thank you for taking the time to leave such an awesome review We look forward to continuing to keep you Always On Brand Social Places Team CV Christopher V. Senior Manager Digital Marketing Operations Wholesale Used the software for: 1-2 years ### "Easy to use and effective" September 22, 2021 4.0 One place to reply to our customers and improve overall customer experience Pros Easy to use and insightful. The team is amazing and always available. Cons There's not much to dislike. Everything is just easy to find. Review Source Response from Social Places September 28, 2021 Hi Christopher, Thank you for your excellent review and feedback. Our team is always looking to provide the best possible experience for all of our Digital Partners. Social Places Team CS Celina S. Social Media Manager & Content Creator Marketing and Advertising Used the software for: 1-2 years ### "Content Workflow" September 2, 2021 4.0 Pros It’s very user friendly and accessible. Scheduling on the platform is great too! Cons That you can’t change your posts once you bulk schedule for stores. Review Source Response from Social Places September 28, 2021 Hi Celina, Thank you for your great review and feedback. Social Places Team NZ Nombulelo Z. Social Care Agent Consumer Services Used the software for: 6-12 months ### "Soil Places employee review" September 21, 2021 5.0 That you can quickly improve on customer services as you would be aware of your shortfalls as a brand. Pros Very efficient way of getting in contact with the customers of the brand Cons Even non-patrons may use this platform and provide a review even if they never experienced anything on that particular brand. Review Source Response from Social Places September 28, 2021 Hi Nombulelo, Thank you for your great review and feedback. We look forward to continuing to keep you Always on Brand. Social Places Team Jessica M. Marketing Manager Restaurants Used the software for: 2+ years ### "Love this program" September 8, 2021 5.0 very professional and a dream to work with this team Pros Reporting is easy to use and very clearly laid out Cons I cant find any cons to this software to be honest Review Source Response from Social Places September 10, 2021 Hi Jessica Thank you for your amazing review and kind words about our team We look forward to continuing to keep you Always On Brand Social Places Team GG Gerene G. Digital & Social Care Agent Food & Beverages Used the software for: Less than 6 months ### "Social Places Review" September 21, 2021 5.0 My overall experience utilizing this platform has been amazing. There are literally no cons to actually point out. Pros I love the fact that it is so easy to navigate through all the various options. It is by far the best platform I have worked on. Cons There are absolutely no cons about this platform. I love it!!! Review Source Response from Social Places September 28, 2021 Hi Gerene, Thank you for the amazing review and feedback! We look forward to continuing to keep you Always on Brand. Social Places Team ZM Zanele M. Social care agent Food & Beverages Used the software for: 6-12 months ### "Social Places review" September 21, 2021 5.0 Quicker customer response times Pros Easy dashboard, great customer feedback management Cons Nothing much besides that we can access facebook rating for now Review Source Response from Social Places September 28, 2021 Hi Zanele, Thank you for your great review and feedback. Please note Facebook ratings can be accessed via our dashboard. If you require more assistance with this feature please contact your designated Account Manager or support@socialplaces.io. Social Places Team JH Jack H. Senior Technician Higher Education Used the software for: Less than 6 months ### "A great customer engagement tool" August 2, 2021 5.0 Pros All reviews can be managed en masse, which keeps the process a lot more streamlined and the trends highlighted by the AI allow you to capitalise in areas where you have momentum. Cons I haven't had any negative experiences using Go Review. Review Source Response from Social Places September 10, 2021 Hi Jack Thank you for your excellent review of our Reputation Management suite! Social Places Team GP Greg P. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Social Places Service" July 30, 2020 5.0 Social Places is an incredible team to work with. They are super effective at communicating and they know what they are doing. Pros The ability for it to specifically target people we were looking for to grow our business Cons Cant think of anything that we didnt like Review Source Response from Social Places September 10, 2021 Hi Greg Thank you for your outstanding review of Social Places and our team! Social Places Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.