--- title: "Innago Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Innago Software - reviews, pricing plans, popular comparisons to other Apartment Management Systems products and more." source_url: "https://www.capterra.com/p/166893/Innago/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Innago Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Innago ## What is Innago? Innago is a free cloud-based rental property management software tailored for small to mid-sized landlords. The platform offers features to manage residential, commercial, and specialty properties. Innago simplifies operations with online rent collection, providing a secure and convenient payment method. The software supports digital lease signing, allowing landlords to execute documents online. Tenant screening tools offer instant access to credit reports and background checks, aiding in selecting reliable tenants. Maintenance requests can be submitted and tracked through the software. Innago stores all data in the cloud for easy access and integrates with third-party applications. Additional features include expense reporting, renter's insurance options, tenant credit reporting, and a mobile app. ## What is Innago used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 536 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Highly responsive support team Intuitive and organized interface Frequent technical glitches Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 - Self Storage / 2026 Our "Best of" badge program showcases products with the highest ratings... - Commercial Real Estate / 2026 - HOA / 2026 - Lease Accounting / 2026 - Lease Management / 2026 - Property Management / 2026 - Real Estate Property Management / 2026 - Apartment Management Systems / 2025 Our "Best of" badge program showcases products with the highest ratings... - Apartment Management Systems / 2026 - Commercial Real Estate / 2026 - HOA / 2026 - Lease Accounting / 2026 - Lease Management / 2026 - Property Management / 2026 - Real Estate Property Management / 2026 Do you work for Innago?[Manage this product listing](https://www.g2.com/products/innago/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Innago 4.9 (536) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (536) Ease Of Use 4.6 (1,623) Value For Money 5.0 (517) Value For Money 4.6 (1,549) Customer Service 4.9 (511) Customer Service 4.7 (1,591) ## Innago alternatives [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (247)](https://www.capterra.com/p/143800/Condo-Control/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166893/Innago/alternatives/) ## FAQs about Innago Overview ### What problems does Innago solve? Innago solves scattered rental-management workflows by combining applicant screening, lease creation and e-signatures, rent invoices and online payments, late-fee reminders, maintenance requests, and income-expense records in one system. Small landlords, self-managing owners, property managers, and growing residential or commercial portfolios benefit by tracking tenant obligations, property activity, and tax-ready financial information. Answer based on 445 reviews Overview ### Which roles and teams benefit most from Innago? Innago is most used by property owners, landlords, and property managers who handle rental listings, tenant applications, leases, rent collection, and maintenance requests. Real estate investors and owner-operators use it to oversee portfolios, while office administrators and executive leaders monitor property operations, payments, and occupancy across their businesses. Answer based on 536 reviews Overview ### What company size and industries is Innago built for? Innago is for independent landlords and property managers, with 97% of reviewers from small businesses and 78% in real estate. It also serves rental management and residential property management companies, self-storage operators, HOAs, community managers, military housing, and docking management. Commercial real estate represents 3% of reviewers, while accounting represents 2%. Answer based on 536 reviews Features and Usability ### What are the key features of Innago? Innago includes online payments and rent tracking for collecting rent and monitoring payment status. Its tenant portal supports maintenance requests and messaging, while billing and invoicing handles monthly rent and fee charges. Lease tracking supports drafting, signing, renewal monitoring, and expiration reminders; accounting and document management organize financial records, leases, and property files. Answer based on 158 reviews Integrations ### Which third-party tools and platforms does Innago integrate with? Innago integrates with Dropbox Sign, Payments Fraud, Plaid, QuickBooks Online, TransUnion Collections Management, Zillow Rental Manager, and Zumper. These connections support e-signatures, payment and fraud workflows, bank-linked payments, accounting, collections management, and rental listing distribution for property managers handling leasing and resident-related operations. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on Innago? Innago offers live online training, webinars, documentation, and videos to support team onboarding. Reviewers report that landlords, property managers, and tenants generally adopt daily features quickly, with a short initial learning curve. Users handling initial setup, creating leases, or locating settings may need more time, though support and online answers can help. Answer based on 19 reviews Getting Started and Support ### What customer support options does Innago offer, and how do users rate the experience? Innago offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users commonly describe representatives as knowledgeable, helpful, and quick to respond by email or phone, often resolving setup and technical questions promptly. Some users report unclear online help, difficulty navigating certain tasks, slower replies, or a chat experience that was not helpful. Answer based on 145 reviews Security ### How does Innago handle data security and access control? Innago uses MFA to support secure logins and provides secure submission of leases and messages. Reviewers also say it keeps banking and tenant information safe and offers an anonymous option. Limitations include no biometric app access, daily authentication expiration, unremembered devices, and bank-account issues that can lock out tenants. Answer based on 18 reviews Tenant management ### How well does Innago handle tenant management? Innago centralizes tenant screening, applications, leases, rent collection, invoices, and maintenance requests for landlords and property managers. Small portfolio owners value the simple setup, payment reminders, and tenant portal. Some users want native email, more automated tenant messaging, multiple tenant email addresses, and mobile lease signing. Answer based on 326 reviews ## Who uses Innago? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Highly responsive support team 97% positive reviews out of 133 Most users report customer support is prompt, knowledgeable, and consistently resolves issues with personalized assistance. Frequent technical glitches 45% negative reviews out of 60 Some reviewers indicate recurring bugs, document misalignments, and occasional lag require time-consuming troubleshooting and support. Kelly B. Property Manager, 2 - 10 employees. "I get a lot of pop ups about bugs or something not working when on the platform." Intuitive and organized interface 96% positive reviews out of 56 Most reviewers find the user interface clean, visually accessible, and easy to navigate for essential functions. Simple and intuitive operation 96% positive reviews out of 53 Most reviewers describe ease of use as a key benefit, making setup and daily tasks straightforward and efficient. ## Features AI summary Based on 4,750 Apartment Management Systems reviews Capterra data shows that buyers of property management software rank the following features as their top priorities: - **Rent Tracking** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**58%**) Innago supports all three features that reviewers rate most highly: **Rent Tracking**, **Reservations Management**, and **Online Payments**. Together, these capabilities help businesses keep up with rental income, manage bookings more efficiently, and collect payments online, allowing teams to reduce manual work and stay organized across daily property operations. Online Payments 4.8 (247) 76.92% of 247 reviewers that rated this feature as important or highly important Innago offers seamless online payment options, letting tenants pay via ACH or card and schedule automatic payments. Users think this reduces administrative work, improves on-time payments, and provides flexibility, though some mention delays for first-time payments and occasional tenant reluctance. Accounting 4.7 (132) 55.30% of 132 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Channel Management 4.4 (18) 33.33% of 18 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Financial Reporting 4.7 (83) 50.60% of 83 reviewers that rated this feature as important or highly important Generate reports to assess the financial performance of an organization Rent Tracking 4.9 (247) 83.00% of 247 reviewers that rated this feature as important or highly important It gives you a clear overview of all rent payments, overdue balances, and cash flow. Reviewers indicate that automated tracking, instant notifications, and easy-to-read dashboards help them monitor payments, reduce manual work, and quickly identify late or missing rent. Tenant Portal 4.9 (238) 76.89% of 238 reviewers that rated this feature as important or highly important With this capability, tenants can pay rent, sign leases, and submit maintenance requests in one place. Reviewers appreciate the portal’s simplicity, mobile access, and self-service tools, noting it streamlines communication and reduces routine questions from tenants. Innago 95 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Billing & Invoicing: Innago helps you automate billing, send professional invoices, and track payments for rent and extra charges. Some reviewers find recurring invoicing, reminders, and clear records valuable, while others mention occasional bugs and praise the integration with QuickBooks Online. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commercial Leases: For commercial leases - Commercial Property Management: Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Templates: Pre-made examples and templates for emails - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Fee Collection: Automatically collect recurring fees or dues from members - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Commercial Real Estate: For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings - For Property Managers: Used by property managers - For Self Storage Facilities: Designed for self storage facilities - General Ledger: Centralized accounting record which tracks all financial transactions - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Lease Origination: Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower - Lease Tracking: With Innago’s lease tracking, you can draft, sign, and store leases online, receive timely renewal reminders, and access lease documents easily. Reviewers appreciate how it keeps lease records organized, alerts them to expirations, and enables digital signatures for convenience. - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Member Database: Add, store and access information pertaining to members - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: Innago offers seamless online payment options, letting tenants pay via ACH or card and schedule automatic payments. Users think this reduces administrative work, improves on-time payments, and provides flexibility, though some mention delays for first-time payments and occasional tenant reluctance. - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - Payment Tracking: Track sent and received payments, invoices, and bills. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: It gives you a clear overview of all rent payments, overdue balances, and cash flow. Reviewers indicate that automated tracking, instant notifications, and easy-to-read dashboards help them monitor payments, reduce manual work, and quickly identify late or missing rent. - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Residential Leases: For residential leases - Residential Properties: For residential properties - Retail Leases: For retail leases - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Portal: With this capability, tenants can pay rent, sign leases, and submit maintenance requests in one place. Reviewers appreciate the portal’s simplicity, mobile access, and self-service tools, noting it streamlines communication and reduces routine questions from tenants. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacancy Management: Keep track of vacant properties - Web-based Deployment: SaaS, web-based, online deployment - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.8 (536) 4.8 Based on 536 reviews ## Pricing Value for money 5.0 (517) Free Version Basic $0.00 It includes: - Direct, Personal Support - Late Fees & Invoice Automation - Online Leasing & Document Storage - Financial Tracking & Reporting - Work Order Tracking - Communication & Messaging - Custom Applications & Tenant Screening - Online Rental Payments Value for money 5.0 (517) 5.0 Based on 517 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[ Plaid](https://www.capterra.com/p/174384/Plaid/)[ Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[ Payments Fraud](https://www.capterra.com/p/176344/Compliance-Solutions/)[ Zumper](https://www.capterra.com/p/228476/Zumper/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (511) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (511) 4.9 Based on 511 reviews ## User reviews Overall rating 4.9 Based on 536 reviews Filter by rating 5(478) 4(47) 3(8) 2(1) 1(2) Mentioned topic Sorted by most recent DP Dana P. Owner Real Estate ### "10/10 Platform for Landlords & Tenants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2026 My experience with Innago has been really positive. As a landlord managing a small rental property, it's made staying organized and keeping track of everything much easier. It's a convenient platform that simplifies a lot of the day-to-day responsibilities of being a landlord. When I run into any questions, I can reach out to the support team Monday through Friday. There are also many help articles. Pros I really like how easy Innago is to use and how it keeps everything organized in one place. As a landlord, it's convenient to have rent payments, lease documents, and tenant information all accessible through one platform rather than having to manage everything separately. The interface is straightforward and easy to navigate, even for someone who is new to managing rental properties. I also appreciate how much of the process is streamlined, which saves time and makes it easier to stay on top of things. Overall, it's a great tool that makes managing a rental property much simpler and more efficient. The only cost to me which I have the option to pass to tenants is about $2 per ACH payment. So the value for the money is amazing as the platform itself is free. Cons I haven't run into any issues with Innago during my time using the platform. So far I do not have any cons for Innago. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reasons for choosing Innago I chose Innago for the cost, easy to use, all in one tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel P. Property Manager Real Estate ### "Get this app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 Very good experience with way more pros than cons. The app just needs to further streemline the features and functions Pros I like how easy the app is to use and how there are several features for everything you want to accomplish. Cons Some features are hidden. Also as a landlord that charges tennants fees for utilities, there is no way for the tenant to automate. It also needs more options for late fees Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jerrika S. Owner Real Estate ### "Innago is a great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 My overall experience with Innago has been smooth and convenient. The software allows me to complete prescreening, communicate with tenants, manage leases, and collect payments seamlessly. Pros Innago allows me to communicate more easily with my tenants. I also like that I can manage messages, payments, and important rental information in one convenient place. Cons The software’s process for adding tenants to a lease template can be complicated and may take some time to understand, especially when setting up a new lease or making changes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Joseph B. Owner Real Estate ### "Super simple and very useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 Positive. Very intuitive to set up and took very little time to set up. Easy for my tenant to pay each month and to submit maintenance requests. Pros Innago is simple to use. I just have a few properties and it makes it very simple to set up and collect payments from tenants. Cons My tenant did tell me she had an issue with setting up her Innago account at first, but then she figured it out and I have had no issues receiving payments or tracking payments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amy Y. Property Manager Real Estate ### "Pretty easy to sue for landlors wanting to scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 19, 2026 I like how easy it is to set things up and have a clear dashboard outline all my rental properties under different bank acounts and entities Pros Ease of use and great training videos guiding me step by step on how to set up the system. The dashboard is intuitive to navigate. Cons Long wait time on customer support over the phone. However, whenever I left a message, the technician always calls back to address my issue and help me troubleshot Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OA Olakunle A. Property Manager Real Estate ### "Made the switch from DoorLoop to Innago." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 7, 2026 I like the user interface. It was easy to set up. You can't beat the price. The platform is basically free to set up. The only charges are for ACH or credit/debit card payment. The landlord can decide to cover this cost for tenants. Pros The customer service team have been quick to respond to any questions I have. They walked me through the process of transferring my information from DoorLoop. Cons The hold time. Public holidays and weekends increase the wait before the money hits the account. However, I was told this only happens the first time a tenant uses that mode of payment. Switched from [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) The price of Doorloop did not match the services received. I also did not use most of the features so it was a waste paying for services not used. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Angela H. Property manager Real Estate ### "Market Equities and Innago" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 7, 2026 We’ve been using Innago for over a year. There’s still a lot of user interface improvements that could be made which we have made suggestions to their team about. Pros It’s free . however, you do get what you pay for the best thing about it is online payments for tenants and tracking records. Cons Every time there is a update it resets all of our settings and we are unaware until a tenant tries to make a payment makes an incorrect payment because it sets everything back to default settings Switched from [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) It was terribly confusing and not user friendly Alternatives considered [Rentvine](https://www.capterra.com/p/10003137/Rentvine/) Reasons for choosing Innago Cost effectiveness vs annual costs and user friendliness Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Megan Z. Landlord Real Estate ### "Great Tool for Property Management as a Landlord " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 22, 2026 Overall, we love Innago. The dashboard makes it really easy to navigate the user interface so everything is easy to find. The customer support has been my favorite part because each time we even have a question, they're very helpful in providing a solution and confirming our questions have been answered Pros I really like how it encompasses everything wed need for being landlords. It keeps track of everything in one spot so it's easy to see for both us as landlord and as our tenant. I enjoy the fact that our referral code will provide up a percentage of pay back from whoever uses our referral code. It helps us keep track of our lease, any amendments made, and invoices (which are so easy to edit after we've created them). I appreciate that we have run into a few bugs for applications and invoices and the customer support is so patient and provides solutions every time. Our tenant informed us he really likes that Innago reports his rent payments to the federal bureau. Cons The app can be slow to load messages. Also the messages sometimes are sent but don't populate until you close the screen and open it back up. We set up our application to do a background check. There were many times we had applicants that showed a clean background on Innago, though upon us conducting our own background check on public record, we would find those applicants actually did have a record, and often times they had failure to pay rent charges. That was a bit of a concern since we are using it for property management. The payments also take 3 days to process every time. Our tenant makes payments through e-check, so when the payment takes 3 days to process, it's a little concerning until we see the payment processed because e-checks can still bounce Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reasons for choosing Innago The amount of money the referral code provided the person who referred us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Austin C. CEO Real Estate ### "Great for landlords who self-manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 A+. Free to use, solid API integration, and fast, easy support. It handles our rental portfolio well and saves us time every month. Pros Free to use, and the API integration is a huge plus. Setup was quick, rent collection is smooth, and tenants adopt it fast. Cons No automation workflows to send automated tenant check-ins. I would love built-in scheduled reminders and trigger-based messages. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Buildium only got more expensive, and for how much I paid, I still didn't even have phone support. That's unacceptable to me. I also needed API to connect to my own platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IC Iryna C. Landlord Real Estate ### "Useful for an independent landlord" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2026 My overall experience has been positive. I use Innago to manage rent payments, invoices, leases, and tenant information. Having everything in one place helps me stay organized and makes managing my rental property easier. Pros I like that Innago keeps my rent payments, leases, invoices, and tenant information organized in one place. It is easy to use and makes managing my rental property much more convenient. Cons Sometimes the automatic invoicing and payment reminders can be confusing. I would like these features to be a little easier to understand and manage. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/166893/Innago/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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