# Innago Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Innago Software - reviews, pricing plans, popular comparisons to other Property Management products and more.

Source: https://www.capterra.com/p/166893/Innago/

---

# 

 Innago Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Innago

## What is Innago?

Innago is a free cloud-based rental property management software tailored for small to mid-sized landlords. The platform offers features to manage residential, commercial, and specialty properties. Innago simplifies operations with online rent collection, providing a secure and convenient payment method. The software supports digital lease signing, allowing landlords to execute documents online. Tenant screening tools offer instant access to credit reports and background checks, aiding in selecting reliable tenants. Maintenance requests can be submitted and tracked through the software. Innago stores all data in the cloud for easy access and integrates with third-party applications. Additional features include expense reporting, renter's insurance options, tenant credit reporting, and a mobile app.

## What is Innago used for?

[Property Management](https://www.capterra.com/rental-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Top alternative

Featured

Overall rating

Based on 521 user reviews

Reviews sentiment

Positive

98%

Neutral

1%

Negative

1%

Pros & cons

Highly responsive support team

Intuitive and organized interface

Recurring technical glitches

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Property Management / 2026
-   Real Estate Property Management / 2026
-   Self Storage / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Commercial Real Estate / 2026
-   HOA / 2026
-   Lease Accounting / 2026
-   Lease Management / 2026
-   Property Management / 2026
-   Real Estate Property Management / 2026
-   Apartment Management Systems / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Apartment Management Systems / 2026
-   Commercial Real Estate / 2026
-   HOA / 2026
-   Lease Accounting / 2026
-   Lease Management / 2026
-   Property Management / 2026
-   Real Estate Property Management / 2026

Do you work for Innago?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://innago.com&name=Innago)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Innago

4.9 (521)

VS.

[4.2 (334)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/)

Starting Price

Contact vendor

Starting Price

$1

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (521)

Ease Of Use

4.3 (334)

Value For Money

5.0 (502)

Value For Money

4.2 (315)

Customer Service

4.9 (497)

Customer Service

4.2 (326)

## Innago alternatives

[4.5 (1,890)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.5 (2,232)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/)

Starting price

$62.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (244)](https://www.capterra.com/p/143800/Condo-Control/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/166893/Innago/alternatives/)

## FAQs about Innago

Overview

### What problems does Innago solve?

Innago solves scattered rental workflows, manual rent tracking, paper leases, slow tenant screening, and fragmented maintenance and communication by centralizing applications, e-signing, payments, reminders, expenses, and requests in one system. Small landlords, self-managing owners, property managers, and growing rental teams benefit most from faster operations, cleaner records, and easier tenant coordination.

Answer based on 345 reviews

Overview

### Which roles and teams benefit most from Innago?

Innago is most used by property owners, landlords, and real estate investors who need to manage leases, collect rent, and track property performance. Property managers and office administrators rely on it for tenant communication, maintenance coordination, and accounting tasks, while executives and brokerage leaders use it to oversee portfolios and streamline operations.

Answer based on 521 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is Innago built for?

Innago is built primarily for small businesses in real estate, with 97% of reviewers from small companies and 77% from real estate. It serves independent landlords, property managers, rental management companies, residential property managers, self storage operators, HOAs, community managers, military housing, and docking management, with smaller use in commercial real estate at 3% and accounting at 2%.

Answer based on 521 reviews

Features and Usability

### What are the key features of Innago?

Innago includes core property management features like tenant management, lease management, rent collection, and payment processing. Reviewers also highlight differentiators such as tenant screening, online rental applications, electronic signature for leases, maintenance requests, and automated reminders for invoices, late fees, and lease renewals.

Answer based on 323 reviews

Integrations

### Which third-party tools and platforms does Innago integrate with?

Innago integrates with Stessa for pulling bank transactions, and connects to Dropbox Sign, Equifax, Plaid, QuickBooks Online, TransUnion Collections Management, Zillow Rental Manager, and Zumper. These integrations span accounting, e-signature, credit and collections, banking data, and rental listing workflows.

Answer based on 22 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Innago?

Innago is generally quick to onboard for landlords, property managers, and tenants, with live online sessions, webinars, documentation, and videos available for training. Reviewers describe setup as straightforward with a small learning curve, while admins handling leases, payments, or configuration may need more time and occasional support to learn the interface.

Answer based on 19 reviews

Getting Started and Support

### What customer support options does Innago offer, and how do users rate the experience?

Innago offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users usually describe support as fast, helpful, and easy to reach, with live assistance that resolves setup and troubleshooting issues well. A few report slower replies at times, limited online help usefulness, and frustration with chat responses.

Answer based on 145 reviews

Security

### How does Innago handle data security and access control?

Innago uses secure messaging, MFA login, and protections reviewers say keep banking and tenant information safe. Users also mention background and credit checks, e-signatures, and optional anonymity for landlords. Some note access limitations: authentication expires daily, biometric login is unavailable, occasional login glitches occur, and tenant lockouts can happen after bank-account issues.

Answer based on 17 reviews

Tenant management

### How well does Innago handle tenant management?

Innago handles core tenant management well for landlords who want applications, screening, leases, rent collection, and maintenance in one place. Small landlords, new property managers, and student housing operators often find it easy to set up and use, though some mention payment fees, mobile lease-signing limits, and lighter built-in messaging.

Answer based on 323 reviews

## Who uses Innago?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 210 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 210 reviews

Real Estate

37%

Real Estate

37%

Administrative

32%

Entrepreneurs/ Owners

11%

Program & Project Management

5%

Others

16%

Top industries

Based on 210 reviews

Real Estate

81%

Commercial Real Estate

7%

Management Consulting

5%

Accounting

4%

Other

3%

## Pros and Cons

Highly responsive support team

97% positive reviews out of 133

Most reviewers indicate customer support is prompt, knowledgeable, and consistently resolves questions or issues quickly.

Recurring technical glitches

46% negative reviews out of 59

Some users report bugs and issues, including document misalignment, glitches, and lag, occasionally disrupting workflow.

Kelly B.

Property Manager, 2 - 10 employees.

"I get a lot of pop ups about bugs or something not working when on the platform."

Intuitive and organized interface

96% positive reviews out of 55

Most reviewers find the user interface clean, easy to navigate, and visually accessible for daily tasks.

Streamlined platform for beginners

96% positive reviews out of 53

Most reviewers describe ease of use as a major benefit, highlighting straightforward setup and intuitive navigation.

## Features

AI summary

Based on 4,664 Property Management reviews

Capterra reviewers point to these as the top features buyers look for in Property Management software:

-   **Rent Tracking** (**65%** of reviewers rated this feature as critical)
-   **Reservations Management** (**63%**)
-   **Online Payments** (**57%**)

Innago supports all three of the features reviewers rank highest: **Rent Tracking**, **Reservations Management**, and **Online Payments**. Together, these capabilities help businesses keep up with incoming rent, manage bookings and occupancy more effectively, and collect payments online, allowing teams to stay organized and handle day-to-day property operations more efficiently.

Rent Tracking

4.9 (237)

82.28% of 237 reviewers that rated this feature as important or highly important

It gives you a clear overview of rent payments, overdue balances, and cash flow at a glance. Users think the automatic logging, instant notifications, and visual charts save time, reduce manual work, and make it easy to monitor payment status and late fees.

Transaction History

4.9 (100)

87.00% of 100 reviewers that rated this feature as important or highly important

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Accounting

4.7 (132)

55.30% of 132 reviewers that rated this feature as important or highly important

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Tenant Portal

4.9 (228)

75.88% of 228 reviewers that rated this feature as important or highly important

This capability provides tenants with a self-service portal for payments, maintenance requests, and document access. Reviewers indicate tenants find it easy to use, value having everything in one place, and appreciate improved communication, though some mention occasional messaging issues.

Online Payments

4.8 (236)

75.85% of 236 reviewers that rated this feature as important or highly important

Innago offers fast, flexible online payment options, supporting ACH and cards, with automatic deposits and notifications. Some reviewers find it reduces administrative work, improves on-time payments, and is easy for tenants, though a few mention slow initial payment processing.

Billing & Invoicing

4.8 (191)

75.39% of 191 reviewers that rated this feature as important or highly important

Innago helps you automate recurring charges, send professional invoices, and track payment history. Reviewers appreciate the hands-off process, clear reminders, and easy invoice management, while some mention minor bugs and value the integration with QuickBooks Online.

Innago 94 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Researching and validating a person's criminal, educational, job or financial records

Innago helps you automate recurring charges, send professional invoices, and track payment history. Reviewers appreciate the hands-off process, clear reminders, and easy invoice management, while some mention minor bugs and value the integration with QuickBooks Online.

Manage various distribution channels, build relations with channel partners, and track their performance

Private online space that lets businesses securely share documents and provide information access to clients

For commercial leases

Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent

Manage a group of members established for coordinating plans, programs, or other initiatives

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Accept and process credit card transactions

Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments

Store and organize information about customers and previous interactions

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Electronic signing method that validates the authenticity and integrity of a digital document

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Electronically collect payments for goods or services

Digitally sign online documents

Receive and/or send email notifications for urgent updates, requests, or other information

Monitor and record expenses such as purchases or charges incurred

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Automatically collect recurring fees or dues from members

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Plan, manage, and track the financial activities of an individual or organization

Generate reports to assess the financial performance of an organization

For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings

Used by property managers

Designed for self storage facilities

Centralized accounting record which tracks all financial transactions

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Allows the calculation of fees for late rent payments

Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments

Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower

With Innago’s lease tracking, you can draft, sign, and store leases online, receive timely renewal reminders, and easily access lease details. Reviewers appreciate how it keeps records organized, alerts them to expirations, and enables digital signatures for both landlords and tenants.

Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites)

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Add, store and access information pertaining to members

Access software remotely via mobile devices

Access the system via a mobile application

Manage and support multiple locations

Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room

Innago offers fast, flexible online payment options, supporting ACH and cards, with automatic deposits and notifications. Some reviewers find it reduces administrative work, improves on-time payments, and is easy for tenants, though a few mention slow initial payment processing.

Portal for property owners to manage property listings, upload documents, track payments and generate reports

Accept, record, and reconcile financial transactions

Reminders sent for balance/payment due

Track sent and received payments, invoices, and bills.

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Tool used to determine accurate pricing and product eligibility for borrowers

Centralized database to track details of properties (including lease, tenant, and owner information)

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Timed notification for any upcoming task, deadline, appointment, or activity

Collect payments from tenants via online or offline mode, create recurring schedules and send reminders

It gives you a clear overview of rent payments, overdue balances, and cash flow at a glance. Users think the automatic logging, instant notifications, and visual charts save time, reduce manual work, and make it easy to monitor payment status and late fees.

Streamline, automate and manage the rental of properties, facilities, assets, or equipment

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

For residential leases

For residential properties

For retail leases

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Create, manage and track all task activities and progression

Implementation of various strategies to manage tax obligations via planning and maintaining compliance

Create, save, and re-purpose templates for emails, forms, etc.

Managing renters, rent payments, maintenance workflows & documents.

This capability provides tenants with a self-service portal for payments, maintenance requests, and document access. Reviewers indicate tenants find it easy to use, value having everything in one place, and appreciate improved communication, though some mention occasional messaging issues.

Evaluate the criminal, financial, and employment history of tenants

Handle activities like room booking, rent processing, lease agreement management, and client communication

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Manage, record and track all business exchanges in form of money and its related interactions in the system

Monitor or audit historical and current transactions to analyze customer account activities

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Keep track of vacant properties

SaaS, web-based, online deployment

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.8 (521)

4.8

Based on 521 reviews

## Pricing

Value for money

5.0 (502)

Free Version

Basic

$0.00

It includes:

-   Direct, Personal Support
-   Late Fees & Invoice Automation
-   Online Leasing & Document Storage
-   Financial Tracking & Reporting
-   Work Order Tracking
-   Communication & Messaging
-   Custom Applications & Tenant Screening
-   Online Rental Payments

Value for money

5.0 (502)

5.0

Based on 502 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[

Plaid](https://www.capterra.com/p/174384/Plaid/)[

Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[

Equifax](https://www.capterra.com/p/176344/Compliance-Solutions/)[

Zumper](https://www.capterra.com/p/228476/Zumper/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (497)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (497)

4.9

Based on 497 reviews

## User reviews

Overall rating

4.9

Based on 521 reviews

Filter by rating

5(466)

4(45)

3(7)

2(1)

1(2)

Mentioned topic

Sorted by most recent

David Y.

Landlord

Real Estate

### "Straightforward, free software for creating leases and receiving rent payments"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2026

Pros

Innago is straightforward to use for setting up leases and onboarding new tenants. I had an issue with validating my tenant's renter's insurance and had reached out to Innago's customer support team for assistance. They were quick to respond and were able to alleviate my issue. Innago is practically free and is great value!

Cons

I have yet to run into any issues with Innago that are worth discussing. I think with any new software there is some learning but Innago makes it easy.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Brian S.

Founder

Management Consulting

### "Great Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 7, 2026

Great! Tenants were able to get set up on their end quick and easily. Especially the ability to track income and expenses all in one place. Eliminating the need for multiple software solutions.

Pros

So many features all in one free app. Create leases in any state, and can manage multiple properties and units on one app. The maintenance request feature is great as well as rent payment and documentation for both tenant and landlord.

Cons

New lease creation is easy and straightforward. However if you are aquiring a property that already has tenants. Can be tricky to navigate setting up or transitioning.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AB

Alicia B.

Property Manager

Real Estate

### "User Friendly & Efficient"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 6, 2026

Overall I have had a positive experience with Innago. Once I got everything set up, it has been running smoothly for me.

Pros

It is very user friendly. I am able to do what I need to easily and see what I need at a quick glance.

Cons

I wish that I was able to integrate and assign multiple landlords without email verification. Many of the properties I manage, the landlords do not have emails.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Nicole T.

Owner of property

Real Estate

### "Innago: a centralized rental property resource"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 3, 2026

Pros

I like the expense tracking capabilities and the centralized nature of my rental property rent collection / maintenance / leases.

Cons

I wish the phone app was a little more intuitive. I think that it’s a little confusing when clicking through all of the icons

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

DA

Daniel A.

Property Manager

Real Estate

### "Great but needs more development. Still very usable !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 2, 2026

Good. After lots of research they are one of the easier ones to learn. Needs more work but its a great start!

Pros

Easy for the tenants to get set up and going as well as make payments! Making the properties show up with ease is also a plus!

Cons

Needs to work on invoice ease of use. Too much click pathing to make a new invoice. Didn't like that I had to connect the bank account before I had the properties set up

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

BP

Briana P.

Property manager

Real Estate

### "Great software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 21, 2026

Overall, my experience with Innago has been very positive. It is easy to use, organized, and makes managing tenants and applications much more efficient.

Pros

My favorite feature is how simple it is to manage tenant applications and screening in one place. It streamlines the entire pre-approval process.

Cons

There isn’t much to complain about, but more customization options and deeper reporting tools would be helpful for advanced users. Some features feel basic for larger property portfolios.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Sega S.

President

Real Estate

### "Great tool for managing rental properties"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 9, 2026

Innago has been a great tool for me to manage my rental properties, I manage both payment and repairs in there.

Pros

I love the fact that Innago is free and easy to use, makes managing a rental property pretty straight forward.

Cons

There is notthing that I do not like about Innago. Innago makes it easy for me to manage my rental properties.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

ED

Earl D.

Owner

Construction

### "Overall, an amazing product that has allowed us to level up managing our rentals "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 9, 2026

Overall, an amazing product that has allowed us to level up in managing our rentals and easily track things for tax purposes.

Pros

The ease of tracking all our rentals in one central location. It also deposits directly into our bank account. Allows us to manage maintentance request.

Cons

Leases and Contracts can be clunky, and sometimes it can be confusing to navigate where to find a few things.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

TK

Terry K.

President

Real Estate

### "Innago Software Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 6, 2026

We found the software to be easy to use for both us as property owners and for our tenants. The process was very user friendly and intuitive.

Pros

The software is intuitive and easy to use. It takes the hassle out of collecting rent, and communicating with tenants.

Cons

I found the process of increasing the rents after one year to be a little complicated but that likely could have been more operator error than a true fault with the software!

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KB

Kelly B.

Property Manager

Real Estate

### "Do it all with Innago"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 3, 2026

Pros

Nearly everything you need for property management is available to you in an ease to use platform. Support team has been very responsive any time I’ve had an issue.

Cons

Messaging tenants is only available through desktop, not the app. That would be convenient. I get a lot of pop ups about bugs or something not working when on the platform.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/166893/Innago/reviews/)

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