Who Uses This Software?

Field Service Market Customer Support Market

Average Ratings

1 Review

  • 4 / 5

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Pay per Use model - Tariff plan in function of number of connection minutes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Viu More
  • augmentedsupport.solutions
  • Founded 2016
  • Belgium

About Augmented Support

The augmented support solution is the number one solution for real time support with complex issues. It lets you add virtual elements in real time to the conversation. The virtual elements are shown in real time on both sides of the call. It adds great value, replacing long descriptions by a soft touch on the screen. Augmented support is a cloud based solution that lets you communicate worldwide with voice and video. Every smart device can connect to our server.

Augmented Support Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Augmented Support Reviews

Capterra loader

First steps in AR in our operational environment

Nov 30, 2017

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not

Pros: User friendly, easy to install on Android (not tested on Apple)

Decent support from ViuMore, frequent upgrades and new features.

Cons: Some improvement needed on the availability status when the used device goes into 'sleep' modus.

If you don't use the glasses, a handheld or stand for tablet use is necessary for comfortable use.